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Reviews of Peppers Beach Club

5 out of 5
Peppers Beach Club
20-22 Davidson St, Port Douglas, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 544 out of 813 reviews" "
Rating 8 - Good. 186 out of 813 reviews" "
Rating 6 - Okay. 48 out of 813 reviews" "
Rating 4 - Poor. 29 out of 813 reviews" "
Rating 2 - Terrible. 6 out of 813 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - easy access to nearby facilities- great pool area. Helpful and friendly staff. Accommodation very pleasant
Stayed 4 nights in Feb 2024

10/10 Excellent

Gregg, BIRMINGHAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and grounds. Our ground floor delux one bed suite was so spacious, with a little gate leading direct to the gardens. The pool area is a total wow and a lot bigger than I thought it looked on photos. The water gets plenty deep enough to swim. Free parking underneath the building. There was a cafe round the corner near the beach which I used for breakfast. Would definitely stay here if visiting again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best pools in Port Douglas. Facilities great Cafe great. Staff great. They need to remember to re fill bottles of hand wash etc. in bathroom though .
Stayed 7 nights in Feb 2024
Response from Jess Whitworth on 27 Feb 2024
Dear Tracey,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our pool facilities, cafe, and the service provided by our staff during your stay at Peppers Beach Club Port Douglas.Your feedback regarding the refill of bathroom amenities is greatly appreciated. We apologize for any inconvenience caused by this oversight and assure you that we will address this with our housekeeping team to ensure that all amenities are replenished promptly for the convenience of our guests.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Jess Whitworth,General ManagerPeppers Beach Club Port Douglas

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jess Whitworth on 27 Feb 2024
Dear Anthony,Thank you for sharing your feedback. We're glad to hear you had a positive experience during your stay at Peppers Beach Club Port Douglas.Your comments are appreciated, and we look forward to welcoming you back in the future.Best regards,Jess WhitworthGeneral ManagerPeppers Beach Club Port Douglas

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, the breakfast was delicious and the staff super friendly. Will definitely come back.
Stayed 3 nights in Jan 2024
Response from Jess Whitworth on 27 Feb 2024
Dear Pablo,Thank you for sharing your feedback. We're glad to hear you had a positive experience during your stay at Peppers Beach Club Port Douglas.Your comments are appreciated, and we look forward to welcoming you back in the future.Best regards,Jess WhitworthGeneral ManagerPeppers Beach Club Port Douglas

10/10 Excellent

Andrea Tracy

Stayed 7 nights in Jan 2024
Response from Jess Whitworth on 27 Feb 2024
Dear Andrea,Thank you for sharing your feedback. We're glad to hear you had a positive experience during your stay at Peppers Beach Club Port Douglas.Your comments are appreciated, and we look forward to welcoming you back in the future.Best regards,Jess WhitworthGeneral ManagerPeppers Beach Club Port Douglas

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 7 nights in Nov 2023

10/10 Excellent

Kaydee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town, beautiful rooms, clean and tidy. Would highly recommend. All made better by lovely staff. Will definitely be back
Stayed 1 night in Nov 2023

10/10 Excellent

Roxanne

Stayed 2 nights in Nov 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

scott

Stayed 3 nights in Sep 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Lovely hotel with a spacious one bedroom apartment. Pool was great, tropical gardens stunning, and a very convenient location close to four mile beach and the main street of Port Douglas
Stayed 3 nights in Sep 2023

8/10 Good

Julie

Not really a 5 star hotel. Room service finishes at 8.30pm. Noisy rooms from upstairs neighbours moving chairs. Not much privacy on the balcony. Receptionist very pleasant and helpful. Limited dining area. Gym very disappointing, small and very basic. Kids really loud at 7am. Not very relaxing if you’re a couple on holiday without children. Pleasant enough but won’t return. Close to the beach which was a bonus.
Stayed 5 nights in Sep 2023

8/10 Good

Ilan

Liked: Staff & service, property conditions & facilities
Good all round
Stayed 2 nights in Aug 2023

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice spot to spend a few days. Easy access to the main part of town.
Stayed 5 nights in Aug 2023

8/10 Good

lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peppers is very conveniently located to the town of pt Douglas and 2 blocks from 4 mile beach. The staff is very nice and the entire property is spotless. Landscaping lush and great tropics vibe. My only two complaints are the noise from the road (peppers is on main traffic street and property not set back) and the food at restaurant. Not good. Left our only meal mostly uneaten. Otherwise, wonderful stay.
Stayed 4 nights in Jul 2023
Response from Front Office on 5 Aug 2023
Dear Lauren,Thank you for your review, we are thrilled to hear you enjoyed your stay.We have shared your feedback with the team so we can continue to improve our guest experience. Warm RegardsGuest Services

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay which was walking distance to everything. Great location. Safe and staff very friendly.
Stayed 6 nights in Jul 2023
Response from Guest Services on 1 Aug 2023
Dear Luis,Thank you for your review,we are thrilled to hear you enjoyed your stay. Warm Regards

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Guest Services on 1 Aug 2023
Dear Joanne, Thank you for your review,we are thrilled to hear you enjoyed your stay. Warm Regards

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great property. We had a family holiday here. Our only issue was with how the hotel deals with Accor Plus members & the discount. You need to get it applied each & every time you order, rather than having it dealt with at the end of your stay. This is not easy when ordering by the pool with the app.
Stayed 6 nights in Jul 2023
Response from Emma on 13 Jul 2023
Dear Patrick,Thank you for your review.We are glad to hear you enjoyed your stay with us. Please note Accor Plus discount has to be applied at the time of dining due to being based on the number of diners- this is stipulated in the Accor Plus T&CsAlso Accor Plus should only be for when dining in the restaurant and not poolsideThank you Emma Front Office Manager

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a great location close to town. Pool was amazing, however unfortunately the cocktails were not up to standard. Very clean, and staff were helpful. Popular hotel for families
Stayed 2 nights in Jun 2023
Response from Emma Front Office Manager on 13 Jul 2023
Dear Allison,Thank you for your 5 star review!we are thrilled to hear you enjoyed your stay.Warm Regards,

8/10 Good

Taylah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, unfortunately our room overlooked a caravan park rather than the beautiful resort
Stayed 3 nights in Jun 2023
Response from Front Office Manager on 13 Jul 2023
Dear Taylah,Thank you for your review, we are thrilled to hear you enjoyed your stay.Warm RegardsEmma

10/10 Excellent

Andy and Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to beach
Peppers very close to beach for swimming and walking 100m in fact if you like swimming in the sea like us, there is a good pool at hotel. Staff very good and apartments have everything you need including washing machines that some apartments don’t. Peppers only short walk to macrosson st where the cafe and eating places are as well as supermarket and shops, up the end further is the marina for the reef tours and markets. Not overly cheap but very convenient place to stay as you do not need to drive to get somewhere. Also free parking available underneath in basement. Very happy with stay.
Stayed 8 nights in May 2023
Response from Luke on 7 Jun 2023
Dear Andy and Toni,We very much appreciate your comments regarding your stay at Peppers Beach Club Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,LukeOperations Manager

10/10 Excellent

GRAHAM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lagoon style pool to come back to after a walk and hang out .
Stayed 6 nights in May 2023
Response from Front Office Manager on 23 May 2023
Dear Graham,Thank you for your 5 star review,we are thrilled to hear you enjoyed your stay.Warm RegardsEmma

10/10 Excellent

Tina-Louise

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we checked in everything was exceptionally organised, the reception staff were friendly, the room staff were lovely and restaurant staff were fantastic.
Stayed 3 nights in May 2023
Response from Emma on 11 May 2023
Dear Tina,Thank you for your 5 Start Review!We are thrilled to hear you enjoyed your stay.Warm Regards,EmmaFront Office Manager

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from Emma on 27 Apr 2023
Dear Carol Thank you for your 5 Star Review! We are thrilled to hear you enjoyed your stay. Warm Regards,EmmaFront Office Manager

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The super helpful staff was so accommodating and friendly. Helped plan our adventures while there.
Stayed 5 nights in Mar 2023
Response from Emma on 27 Apr 2023
Dear Lindsey,Thank you for your 5-star review!We are thrilled to hear you enjoyed your stay.Warm RegardsEmma Front Office Manager

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service
Housekeeping was excellent and the suite was perfect worth the extra dollars for the space an so handy being able to walk to shops cafe and marina hope to return
Stayed 7 nights in Mar 2023
Response from Emma on 27 Apr 2023
Dear Judy,Thank you for your 5 Star Review! We are thrilled to hear you enjoyed your stay. Warm Regards,EmmaFront Office Manager

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Solid resort
Stayed 2 nights in Mar 2023
Response from Emma on 27 Apr 2023
Dear Justin Thank you for your 5 Star Review! We are thrilled to hear you enjoyed your stay. Warm Regards,EmmaFront Office Manager

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful honeymoon
Loved every second of our time here! Located just off the main strip, it's so convenient to all the bars and restaurants. All the staff we encountered were wonderful. The room was clean and modern, with housekeeping refreshing it beautifully every day. The breakfast was super tasty. The lagoon pool was divine, where you can order food and drink via a QR code on your pool lounger, and the resort kindly supplies floaties and sand toys for guests to enjoy - a very thoughtful touch! The pool is also a beautiful temperature, so can be enjoyed even on cloudy days. We had a Spa Suite and enjoyed a spa bath on the balcony 2 of our 4 nights, while watching the pouring rain with a glass of wine. Cannot recommend this place more highly - thank you Peppers Beach Club!
Stayed 4 nights in Mar 2023
Response from Emma on 27 Apr 2023
Dear Brooke, Thank you for your 5 Star Review! We are thrilled to hear you enjoyed your stay. Warm Regards,EmmaFront Office Manager

10/10 Excellent

Harry Ernest

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pool was perfect, we are a couple in our mid 60s however lots of young couples with babys also here, reteraunt was well located adjacent the pool reasonable prices. aslo good for breakfast.
Stayed 4 nights in Feb 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable rooms
Location was great. Nice walk to main area. Hotel was spacious and clean. Love the pool. We got the room with a spa in the balcony but never needed to use it as pool was at a comfortable temperature.
Stayed 4 nights in Jan 2023

10/10 Excellent

Angela jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2022

6/10 Okay

Renato

Travelled with partner
Liked: Amenities
The property is neat, clean, and tidy but I would not rate it as a fancy resort. The restaraunt and bar closes at 8.30pm so you need to go out for any drinks or food after that. The site is quite small as are the rooms. Staff are fairly new and inexperience (but this is with most properties in hospitality atm). The location is close to the beach and walking distance to most areas in Port Douglas. Nice place to stay but I felt it was overpriced and over sold.
Stayed 5 nights in Nov 2022

8/10 Good

Mili

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peppers is a lovely place great service great pool just needs work on breakfast options
Stayed 4 nights in Nov 2022

4/10 Poor

Katherine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Was not worth the money at all, had a number of issues
Stayed 2 nights in Nov 2022

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness
Loved the pool. Rooms are getting a little tired.
Stayed 4 nights in Sep 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, location and staff. Would say the breakfast could be improved a little, but otherwise really happy with the place.
Stayed 2 nights in Sep 2022

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service
Great location, easy walk to main street. Staff all helpful and friendly. Overall a great place to stay and enjoy ourselves. Could use Netflix or some other movie channel option. Also card access to rooms instead of keys would be less clunky. Did get bored with the breakfast menu after a week, no buffet so ordering off the same menu. Pool is amazing. A pleasant stay ….
Stayed 5 nights in Sep 2022

10/10 Excellent

Amellia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was stunning! I was so sad to leave! Staff was amazing and super accommodating
Stayed 3 nights in Aug 2022

6/10 Okay

Hannah

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The building itself is impressive and the pool area a standout. Improvements that can be made:- - include mini bar in bedroom. Feels like a huge miss and lacks convenience for those staying - food generally, average. Breakfast an absolute rip off and overalls everything was lacking in flavour. Had the ingredients but all very bland and unmemorable. - provide guests with unbrellas. The fact you have to walk to reception in the rain to get an umbrella highlights the need and lack of convenience in the set up here. - security doors - these would be fine if but when your neighbour has no disregard for shutting the door quietly behind them - disruptive - towels - give guests more towels. Not enough - Flattern sand around the pool. Deck chairs on a slant so was the tables.. means you can’t actually use the tables for drinks and food as sliding off everywhere
Stayed 4 nights in Jun 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was great. The breakfast and koko fantastic. I think the checkout staff could improve, there was not one thank you for staying with us or how was your stay. Could be friendlier
Stayed 4 nights in May 2022

10/10 Excellent

IORDANA

Stayed 6 nights in May 2022

2/10 Terrible

Daniel

Stayed 9 nights in Feb 2022

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022

10/10 Excellent

Dione

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location Easy parking Pool area was superb The only down side was the endless stairs to our apartment and no lift to access room with luggage
Stayed 7 nights in Mar 2022

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2022

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

4/10 Poor

Susan Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
The property is very clean and comfortable … most staff were friendly but the older lady on check in I was very rude and unfriendly …whilst the pool is large there was no where near enough lounges and shade was poor .. the studio spa suites are quite small
Stayed 7 nights in Feb 2022