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Reviews of Niramaya Villas and Spa

5 out of 5
Niramaya Villas and Spa
1 Balé Drive, Port Douglas, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 103 out of 146 reviews" "
Rating 8 - Good. 26 out of 146 reviews" "
Rating 6 - Okay. 11 out of 146 reviews" "
Rating 4 - Poor. 6 out of 146 reviews" "
Rating 2 - Terrible. 0 out of 146 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jared

Stayed 4 nights in Nov 2023

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Exquisite experience we hope to repeat in the near future with some friends..
Stayed 7 nights in Sep 2023

10/10 Excellent

Kath

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were exceptionally welcoming, providing all required information. The villas themselves were very well appointed - they were large, with private pool and spa in our villa. Our stay there was very relaxing.
Stayed 2 nights in Jun 2023
Response from Niramaya Guest Services on 7 Jun 2023
Hi Kath!Thank you very much for taking the time to leave us a review of your stay.Your lovely words regarding our staff have been passed along to our teams. It was our absolute pleasure having you here and we cannot wait to welcome you back again as soon as possible!Kindest regards,The Niramaya Team

10/10 Excellent

Milgo

Liked: Cleanliness
Amazing Villa, very private and spacious
Wonderful stay, staff were great. Villa was very private, spacious. Pool was great and private. Restaurant was amazing - undersold tbh, chefs there need a pay rise as food was 10/10 Only thing was mattresses and pillows were not as comfortable or plush as other places we've stayed at. Other than that 10/10
Stayed 3 nights in May 2023
Response from Niramaya Villas and Spa on 17 May 2023
Hi there!Thank you so much for taking the time to leave us a review. We a thrilled to hear that you had a wonderful time here with us and your lovely comments regarding our staff have been shared with our team. Your feedback regarding the pillows and mattresses will be passed to our head of department and used to improve our services wherever possible. We would like to thank you again for choosing to stay with us and we look forward to welcoming you back again as soon as possible!Kindest regards,The Niramaya Team

10/10 Excellent

Hassan

Liked: Cleanliness, property conditions & facilities
Peaceful, beautiful and spacious
Stayed 7 nights in May 2023
Response from Niramaya Guest Services on 16 May 2023
Thank you for taking the time to leave us a review, it was out pleasure having you here!We trust that you enjoyed your stay with us and we cannot wait to have you back again as soon as possible.Kindest regards,The Niramaya Team

10/10 Excellent

Antony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everyone was so friendly and welcoming. Best holiday we have ever had. Perfect for families!!!
Response from Niramaya Management on 20 Jan 2023
Hi Antony,Thank you very much for taking the time to leave us a review of your stay. We are delighted to hear that you had an amazing holiday and we look forward to seeing you again as soon as possible!Kindest regards,Niramaya Management

10/10 Excellent

Kate

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Divine property where the world just slows down and you can recharge the batteries. All staff were super helpful and the facilities were fabulous. Would definitely stay again
Stayed 7 nights in Sep 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Amenities, property conditions & facilities
This is a superb property. The pools could be cleaner and the restartant menus could be broader. The restautant staff are superb. One female bar staff member attending the pool one day was snotty and detracted from an otherwise flawless stay. This is a 4.8-4.9 star experience
Stayed 8 nights in Oct 2021

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The villa we stayed in was beautiful. Spacious, quiet and private, perfect for our honeymoon. The plunge pool was a true luxury - it was also nice to have full kitchen amenities and the garage for our hire car. It was just a short car ride to food options. We did find the pillows uncomfortable, the could use an upgrade. The The restaurant had limited options but the food was good and staff were always friendly and professional.
Stayed 5 nights in Apr 2021

10/10 Excellent

Belinda, Sunshine Coast

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Reminded us of staying in Ubud. A little pricier but no need to travel overseas. We had a 2 bedroom villa with plunge pool and loved it. Restaurant food great and also had the option of bringing in food from town and cooking ourselves (had a great BBQ one night)
Stayed 2 nights in Oct 2020
Response from CarrieC on 27 Oct 2020
Thanks for the great review Belinda!! Hopefully we see you again in the near future!

10/10 Excellent

Jasvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay but the birds very noisy especially in the morning
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The dishwasher didn't work in Villa 5 The breakfast menu was a little disappointing considering it was supposed to be ala carte breaky included in package. We paid good money to stay there.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation
Amazing, relaxing stay, private and great staff. The only issue was the next door villa had screaming kids on several occasions
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a peaceful oasis, loved every minute, would recommend it to everyone
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The size and atmosphere of the villa was incredible. Like being in a tropical oasis with so much space for all of us. Only downside was the hardness of the beds, the quality of (both) BBQ and the pool lights not working so we couldn’t swim at night
Stayed 7 nights in Aug 2019
Response from Carrie C on 2 Oct 2019
Thank you for sharing your feedback - we're sorry to hear about the pool lights lot working, as we have an extremely dedicated maintenance team who would have been happy to attend to this had they had been aware. The pool light switch is located off the lounge room lightswitch board, so we're wondering if perhaps this was missed? We'd also love to hear back from you in terms of which villa you were in so we can follow up on the BBQ's - all BBQ's have a stainless steel flat top and should operate seamlessly. Hopefully we can ensure this isn't the case for our future guests.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at this beautiful property. It was very luxurious and had everything you needed for a comfortable stay. Would highly recommend
Stayed 4 nights in Aug 2019
Response from Carrie C on 2 Oct 2019
Thank you for sharing your experience with us! We hope to see you again in the future!

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niramaya - Tranquil and secluded stay in paradise
Niramaya is a tranquil paradise located a short drive from the centre of Port Douglas .Villas are situated in a beautiful garden setting and include their own private plunge pool and day bed. Villas have Foxtel, modern Smeg appliances, ceiling fans and air con if you need it. The ceiling to floor windows and folding walls/ doors really bring the outdoors inside. Our pool had a beautiful view of the lake and water features and fountains in and around the property, ensure you can hear running water everywhere you go. This was very relaxing! We didn't have any issues with insects during our stay (we stayed in July), but we did note that not all window louvers had fly wire behind them. The bathroom was very clean and spacious and included a huge shower and a lovely spa bath. The mattress on our bed was ok but could have been more comfortable. The futon bed was very close to the floor and surrounded by a frame made of large wooden slats. My partner and I slept relatively well during our stay but it was tricky to get in/out of bed and move around the room without tripping over this frame. Beds were only covered with sheets so we had to use slightly musty woollen blankets in the cupboard on cooler nights. The provision of 24 hour reception and better quality bed linen would enhance the Niramaya experience even further. Overall we really loved our stay at Niramaya and would highly recommend it if you can afford the considerable expense of staying at this beautiful oasis!
Stayed 7 nights in Jul 2019

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the villa, quiet, private & with all the facilities we needed at the resort. Staff were friendly & helpful, breakfast at ChapterOne each morning was delicious. Looking forward to staying again.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
It was a beautiful spacious property in a quiet surrounding but it was very difficult with young kids with lots of water features that were dangerous to kids under 3. Each unit also had their own pool which was fabulous though.
Stayed 6 nights in May 2019
Response from Niramaya Villas & Spa on 28 May 2019
Thank you for your feedback! We very much appreciate it! We ask that all guests concerned about the safety of their young children to contact us at any time so that we are able to explain the location of the water features. With many families visiting it is important that you are able to relax. Details/photos can be found on our website.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible tranquil resort. Great food and service.
Stayed 5 nights in Apr 2019
Response from Niramaya Villas & Spa on 28 May 2019
Thank you so much! We are so happy you enjoyed your time with us! We hope to see you again!

10/10 Excellent

Bede

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
This place is awesome! Gorgeous design, lovely green spaces, gorgeous villas with top class pool, restaurant & spa facilities. Highly recommend this amazing place.
Stayed 10 nights in Apr 2019
Response from Niramaya Villas & Spa on 28 May 2019
Thank you so much for your feedback! We are delighted you enjoyed stay with us and hope to see you back again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from Niramaya Villas & Spa on 28 May 2019
Thank you so much!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A wonderful hotel - truly luxurious. Superb private villa woth lots of space and a private plunge pool. Lots to di nearby. We did not wNt to leave.
Stayed 7 nights in Mar 2019
Response from Niramaya Villas & Spa Team on 19 Mar 2019
Thank you so much for your kind words! We are so happy you enjoyed your time with us and we hope to see you back again!

10/10 Excellent

Tamara, Melbourne, au

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful oasis in Port Douglas to escape the world and retreat into your own private tranquil world. Gardens are gorgeous, property is peaceful and relaxing. The Villas are extremely well appointed. The staff were extremely helpful and I would definitely return.
Stayed 6 nights in Jan 2019
Response from Front Office Manager on 30 Jan 2019
Tamara we are so delighted you enjoyed your time with us! Thank you for taking the time to share your review with us! We hope to see you back again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent faciliities,surroundings & customer service. Also the restaurant & customer service were AAA+++ (6 star). Highly recommend resort!!!
Stayed 7 nights in Jan 2019
Response from Front Office Manager on 30 Jan 2019
Thank you so much for sharing your review with us! We are so happy you enjoyed your time with us and hope to see you back again!

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Jan 2019

10/10 Excellent

Mac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On occasions the service for breakfast was poor. More happier faces serving breakfast could be a focus. Overall very happy though. A fantastic break.
Stayed 6 nights in Dec 2018
Response from Front Office Manager on 13 Jan 2019
Dear Mac, thank you so much for taking the time to share your feedback with us. It is very much appreciated! In order to make improvements on the areas mentioned, it will be shared through the appropriate channels. We are so delighted to hear you enjoyed your time with us and we hope we will see you back again in the future! From the team here at Niramaya Villas & Spa, we wish you & your family a wonderful 2019! Kindest Regards, Anna

6/10 Okay

Teddy, Sydney

Travelled with partner
Liked: Property conditions & facilities
Very peaceful surrounding, transport into town was good.In comparison to our stay here last year, we found standards had dropped. Restaurant no longer opens for dinner and breakfast was satisfactory but not 5 stars. Our room was serviced only once during our 7 day stay, last year it was daily. The front desk needs to more hands om deck during the peak part of the day.
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well appointed villa set in beautiful surroundings. The staff were friendly and attentive.
Stayed 5 nights in Dec 2018
Response from Front Office Manager on 13 Jan 2019
Thank you so much for leaving a review! We are so happy you enjoyed your time with us and hope to see you back again! Wishing you and your family a wonderful 2019! Kindest Regards, Anna

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2018
Response from Front Office Manager on 13 Jan 2019
Thank you so much! We hope to see you back again in the future! Wishing you a lovely 2019! Kindest Regards, Anna

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We had a wonderful stay, the staff were really helpful and friendly. The grounds to the property are amazing, I’d highly recommend this accommodation.
Stayed 3 nights in Nov 2018

10/10 Excellent

Greg, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the privacy . Especially having your own pool. The restaurant had a beautiful ambience when having breakfast. Also nice being a bit away from the business of McCrossen street
Stayed 7 nights in Oct 2018

10/10 Excellent

juan, McAllen

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful villa, with all amenities in a great location just at the entrance to Port Douglas. Perfect for a week family trip. Good restaurant also on site.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2018

10/10 Excellent

Layla, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful surroundings, very peaceful. Good idea to hire a car as it is quite far from the main drag.
Stayed 7 nights in Jun 2018

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
This was a super deluxe holiday accommodation. The whole place is surreal and we loved the gardens and the plunge pool. It is expensive but worth it if you wish to have a few days to relax, maybe after a few days of adventuring in Cairns and Cape Tribulation.
Stayed 2 nights in Jun 2018
Response from Niramaya on 21 Jun 2018
Hi Wei Great to hear you enjoyed your stay with us. Hope to se you again sometime in the future!

8/10 Good

Natalie, Sydney

Liked: Cleanliness, staff & service, room comfort
Tropical paradise in the heart of Port Douglas
Good layout of villas around the central pool and reception means you don't feel like you are in a big resort. There is good security as both the car entrance and footpath entrance is gated and you need to enter in your passcode to open the gate. The onsite restaurant 'Chapter One' offers high quality food and an excellent wine list. Make sure you check your table bookings as there was a "mix up" with our reservation although we booked months in advance. The restaurant manager provided excellent customer experience. The restaurant is also open to the general public. We were allocated to a 3 bedroom villa (the other 2 bedrooms were locked up as it was only 2 of us). Whilst our villa (#7) was clean I felt that it was due for a little TLC - timber around the day bed needed to be stained again, stain on external timber and doors was wearing off and the raw timber coming through. I felt like there was a lack of general ongoing maintenance for villa 7 which I expected for a property of this calibre. It didn't impact on our experience but the condition of the villa was not in line with the price we paid. The telephone also didn't work as someone had damaged the cord that plugs into the wall. This was fixed by reception after it was reported Some villas such as ours back on to the main road that leads to Port Douglas. During the day whilst the water features were working you couldn't hear much car noise but at night once the water features are turned off you can hear some road noise.
Stayed 3 nights in Apr 2018

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Amazing, but left something to be desired
A very unique stay! The villas are huge. The facilities are awesome. The service was very good and everyone was laid back. My only gripe is the room itself could be more comfortable. Wasn’t a fan of the bedsheets, or the loud neighbors next door. They should also service the rooms more frequently than once in a 1 week stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Our stay at Niramaya was a standout. We were absolutely in love with our villa and we’re very happy with the amazing service from all the workers. I recommend this to anyone looking for a place to unwind and relax.
Stayed 5 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay @ Niramaya Villas and Spa
it was awesome great facilities and service and staff
Stayed 7 nights in Dec 2017

8/10 Good

Teddy, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and tranquil resort
A great place to relax and unwind. Restaurant could look at a more casual menu for lunch and more food on the plate for dinner. Plunge pool in 2 bedroom villa is refreshing but could be bigger.
Stayed 7 nights in Dec 2017