Aerial view

Reviews of Jamaica Palace Hotel

3.5 out of 5
Jamaica Palace Hotel
Williamsfield, Port Antonio, Portland

Reviews

8.0

Very good

Rating 10 - Excellent. 67 out of 159 reviews" "
Rating 8 - Good. 54 out of 159 reviews" "
Rating 6 - Okay. 16 out of 159 reviews" "
Rating 4 - Poor. 8 out of 159 reviews" "
Rating 2 - Terrible. 14 out of 159 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is breathtaking, scenery beautiful.definitely will return..
Stayed 1 night in Mar 2024
Response from Jamaica Palace Hotel on 9 Mar 2024
Valued guest,Thank you for your review. We look forward to serving you again.

10/10 Excellent

Robert, Claudette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the property, how well kept and updated the property is and how polite and helpful the staff is.
Stayed 7 nights in Feb 2024
Response from Jamaica Palace on 6 Mar 2024
Valued guest,Thank you for your kind review. We look forward to serving you again.

2/10 Terrible

Sulochana

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from Jamaica Palace on 6 Mar 2024
Valued guestWe are sorry that you were not satisfied with your stay. We hope to serve you again to better accommodate your needs.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Jamaican breakfast was excellent and Christine and Yanique provided the best service you could have possibly asked for. The staff at Jamaica Palace took care of me and the family. We could not have asked for a better place to stay.
Stayed 7 nights in Feb 2024
Response from Jamaica Palace on 4 Mar 2024
Valued guest,We appreciate your kind review. We look forward to serving you once more and thank you again for your stay with us.

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a wonderful stay at the Jamaica Palace in Portland. While the property is spectacular the gems of Jamaica Palace are the staff. Simone, Christine, Yanique and all the others whose names I did not get. You are all the benchmark of great service. Thank you for the experience.
Stayed 7 nights in Feb 2024
Response from Jamaica Palace Hotel on 9 Mar 2024
Valued guest,We appreciate your kind review. We look forward to serving you again soon.

8/10 Good

Dwayne

Travelled with partner, Travelled with group
Love the property the staffs was welcoming we love it there and will me going back
Stayed 1 night in Feb 2024
Response from Jamaica Palace on 25 Feb 2024
Valued guest,Thank you for your review. We look forward to serving you again. Simone and the team

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Jamaica Palace on 4 Mar 2024
Valued guestThank you for your review. We appreciate you choosing us for your getaway.

8/10 Good

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service
The room was unique (56), it was evident much thought was placed into the design and layout. The lobby area was absolutely beautiful with all the art.
Stayed 1 night in Feb 2024
Response from Jamaica Palace on 25 Feb 2024
Valued guest,We appreciate your feedback and we look forward to serving you again. Simone and team

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jamaica Palace Hotel on 27 Jan 2024
Valued guestThank you for your kind review. We hope to serve you again soon.

8/10 Good

Angela

Travelled with partner
Spent couple days. Really peaceful. Staff friendly and helpful. Would definitely recommend and revisit.
Stayed 2 nights in Jan 2024
Response from Jamaica Palace on 25 Feb 2024
Valued guest,Thank you for your feedback. We hope to serve you again.Simone and team

8/10 Good

Lorna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Approach road terrible but not the fault of the hotel
Stayed 3 nights in Jan 2024
Response from Jamaica palace on 3 Feb 2024
Valued guest,We appreciate your review. We hope to serve you again. Simone and the team

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jamaica Palace on 9 Jan 2024
Valued guest,Thank you for your kind review.

8/10 Good

George

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Jamaica Palace on 15 Jan 2024
Valued guest,Thank you for your review.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities
Pleasant property, clean with reasonably up to date fixtures. WiFi slightly slow during our stay, and check in is manual however a convenient option at reasonable rates.
Stayed 1 night in Dec 2023
Response from Jamaica Palace on 22 Dec 2023
Valued guest,Thank you for your kind response. We look forward to serving you again.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I of the most beautiful hotels, i have ever stayed in. The staff are kind ,helpful and go the extra mile.
Stayed 8 nights in Nov 2023
Response from Jamaica Palace Hotel on 28 Nov 2023
Valued Guest,Thank you for your kind review. We hope to serve you again.

8/10 Good

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful place, nice decoration and the best was the staff 👍
Stayed 1 night in Nov 2023
Response from Jamaica Palace Hotel on 28 Nov 2023
Valued guest,Thank you for your kind review, we appreciate you and look forward to serving you again.

8/10 Good

robin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very beautiful property. Peaceful ambiance.
Stayed 2 nights in Nov 2023
Response from Jamaica Palace Hotel on 13 Nov 2023
Valued guest,Thank you for your kind review. We look forward to serving you again. Simone and team

10/10 Excellent

Karison

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well, an elevator would be a great addition 👌
Stayed 3 nights in Oct 2023
Response from Jamaica Palace Hotel on 28 Oct 2023
Valued guest,Thank you for your kind review. We hope to serve you again soon.Simone and team

8/10 Good

Salim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming and welcoming Hotel.
Stayed 5 nights in Oct 2023
Response from Jamaica Palace Hotel on 23 Oct 2023
Valued guest,Thank you for your kind review.Simone and team

10/10 Excellent

Karison

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything qas good!
Stayed 2 nights in Oct 2023
Response from Jamaica Palace Hotel on 23 Oct 2023
Valued guest,Thank you for your kind review.Simone and team

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little pricey Construction in room next door very loud But staff where awesome 👏 Miss Simone does an outstanding job‼️‼️🇯🇲💛
Stayed 3 nights in Oct 2023
Response from Jamaica Palace Hotel on 21 Oct 2023
Valued guest,Thank you for your review. We look forward to serving you again.Simone and Team

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful haven to explore the wonderful East end of Jamaica
Stayed 19 nights in Sep 2023
Response from Jamaica Palace Hotel on 11 Oct 2023
Dear Valued guest,Thank you for your review. We look forward to serving you again.Simone and team

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jamaica Palace Hotel on 20 Sept 2023
Valued guest,Thank you for your review. Simone and team

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jamaica Place is so intimate and relaxing all staff were extremely polite and welcoming. I will visit again and again. Even though we travelled 8 hours to drive there.
Stayed 1 night in Aug 2023
Response from Jamaica Palace on 17 Sept 2023
Valued guest,Thank you for your review. We appreciated the distance you travelled to stay with us. We look forward to serving you again for longer. Simone and team

4/10 Poor

Lorna

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Jamaica Palace on 12 Sept 2023
Valued guest,Thank you for your feedback. We are sorry we did not meet your expectations and hope to have the opportunity to serve you again.

8/10 Good

Micheala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service all round. From front desk, to managers to bar staff and servers. Was really quiet as not many guests when we stayed which made it a nice relaxing experience. Roads leading to the property are quite bad as they are currently fixing them. Overall food was good (enjoyed dinner and breakfast) but lunch options could be improved.
Stayed 1 night in Aug 2023
Response from Jamaica Palace on 8 Sept 2023
Valued guest,Thank you for your kind review. We hope to serve you again soon. Simone and the team.

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and kept in immaculate condition. The rooms and the bathrooms were very clean. Each day the housekeeping staff did a superb job in keeping the rooms clean. Jennifer, the supervisor of the housekeeping team, was awesome! The Chefs and the dining room team gave superior service and the meals were delicious and divine. Ms. Campbell and the front office team were very welcoming and made sure to cater to each guest’s needs. The grounds of the hotel are kept in pristine condition and the pool in the shape of Jamaica is one of the biggest and best kept pools I have seen. My stay at this hotel was wonderful!
Stayed 3 nights in Aug 2023
Response from Jamaica Palace Hotel on 4 Sept 2023
Hi Andrea,Thank you so much for your kind review. We look forward to serving you again. Simone and the team

8/10 Good

Louis

Liked: Cleanliness, staff & service
We enjoyed our stay. The only issue was the Road condition leading to and from the hotel and this really had nothing to do with the hotel.
Stayed 3 nights in Aug 2023
Response from Jamaica Palace on 13 Aug 2023
Valued guest,Thank you for your review, we hope to serve you again.

4/10 Poor

Collette

Liked: Staff & service
Disliked: Amenities
DO NOT BOOK THIS HOTEL!! THIS IS THE WORST HOTEL I HAVE EVER STAYED, and I have stayed in many. 1. There are no AC in the dining/restaurant or Lobby 2. You are not allowed to have visitors to your rooms although this is not an all inclusive hotel with any amenities. 3. If you would like your guest to come to your room it is US$66 - for day pass - not stay over guest. 4. Remember there are no amenities 5. The beds are musty and stuffy 6. The beds are as tough as concrete- literally. 7. They seem to have plumbing issues / the toilet doesn’t flush properly and the water backs up in the tub 8. No kettle or coffeemaker , no coffee or tea. 9. They need a new chef- food is not good at all. However, The manager, Ms Campbell, is really not bad. ( the new owner I heard is very mean and oppressive). The staff are very pleasant and courteous - the best I’ve ever met in Jamaica - but they are not cheerful, you can tell just by looking at them. As nice as they are, they seem so timid and uncomfortable.
Response from Jamaica Palace Hotel on 27 Jul 2023
Valued guest,We appreciate your review. With our hotel being the worst place you have ever stayed, you did extend for 1 additional night, you were also offered a refund to be elsewhere but you took great offense to this offer and decided to stay with us. Despite all your complaints and disrespect of the hotel, every request you had was met and exceeded. Not all hotels carry AC in the lobby and the restaurant but we offered exquisite service to which you can attest to first hand, from the staff as well as a safe place to stay.I appreciate your complement of the manager, but be mindful of making negative comments and slander about the owner of the establishment of whom you admit you have never met or had any contact with. We hope you have better experiences elsewhere on your journey and thank you for the opportunity to have served you

2/10 Terrible

Collette

Liked: Staff & service
Response from Jamaica Palace on 15 Jul 2023
Thank you for your review.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jamaica Palace Hotel on 3 Jul 2023
Valued guest, Thank you for your review, we look forward to serving you.Simone and the team

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant two-day stay at Jamaica Palace. The condition of the property and facilities was excellent. Our only "gripe" was with the food; quality of preparation which can stand to be improved. This is the only area I'd give a merely OK rating.
Stayed 2 nights in Jun 2023
Response from Jamaica Palace Hotel on 15 Jun 2023
Valued guest, Thank you for your review. We will make every effort to improve on our areas of weakness. We look forward to serving you again.

6/10 Okay

FEVEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
The rooms were nice and clean, the bed is a bit stiff. It would also be nice to have more of a variety in terms of food and if it could stay open a little bit later. The pool also closes early, at 6. The hotel employees were all very nice and helpful .
Stayed 4 nights in Jun 2023
Response from Jamaica Palace on 15 Jun 2023
Valued guest,Thank you for your review. We will make every effort to improve where we can. We look forward to serving you again.Simone and the team

8/10 Good

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jamaica Palace Hotel on 15 Jun 2023
Thank you for your review.

8/10 Good

Geordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was really nice and cozy. Would definitely go back.
Stayed 2 nights in Jun 2023
Response from Jamaica Palace Hotel on 15 Jun 2023
Thank you for your review

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service
Road work in process,dusty ruff road
Stayed 2 nights in May 2023
Response from Jamaica Palace Hotel on 15 Jun 2023
Valued guest,We understand that inconvenience more than you know. Thank you for staying with us, we hope to serve you again.

8/10 Good

Serena

Stayed 1 night in May 2023
Response from Jamaica Palace Hotel on 15 Jun 2023
Thank you for your review

8/10 Good

cherell, Hartfod

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful. Lots of art inside and outside. Peaceful. The food and drinks prices were too expensive. Food was good. The road leading to the hotel in under construction.
Stayed 2 nights in May 2023
Response from Jamaica Palace Hotel on 15 Jun 2023
Valued guest, Thank you for your kind review. We look forward to hosting you again. Simone and the team

10/10 Excellent

Anna Joy

Travelled with partner
Liked: Cleanliness
Great service
Stayed 1 night in May 2023
Response from Jamaica Palace Hotel on 15 Jun 2023
Thank you for your review.

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Jamaica Palace Hotel on 15 Jun 2023
So sorry for your disappointment. We hope to improve on your next visit.

8/10 Good

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very pleasant experience staying here. We loved it and the management and staff are very attentive to our needs. I’d would’ve love a welcome drink or two bottles of water in the room. I’d have also loved some local cuisine for dinner. Also if I had known that we can use the pool prior to the posted 10am. This would’ve been great because the heat was no joke. Also the bar should be open more so while in the pool you can order drinks. But other than that this place, management and staff gets five stars!! They aim to please.
Stayed 1 night in May 2023
Response from Jamaica Palace Hotel on 15 Jun 2023
Dear Valued guest, We appreciate your review. We look forward to serving you again.Simone and the team

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property
Stayed 2 nights in Apr 2023
Response from Jamaica Palace Hotel on 26 Apr 2023
Valued guest,Thank you for your review. We look forward to serving you again.Simone and the Team

8/10 Good

Khatiza

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Jamaica Palace on 22 Apr 2023
Thank you for your review. Hope to serve you again. Simone and the Team

10/10 Excellent

warren

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great experience. Staff was outstanding and welcoming
Stayed 3 nights in Apr 2023
Response from Jamaica Palace on 12 Apr 2023
Hi Warren,It was a pleasure serving you. Thank you for your review. We look forward to your next visit.Simone and Team

10/10 Excellent

Violet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the palace . March 27th , staying for one night..however the young lady that check us in was not friendly, she did not smile she seem like she does not like her job. No welcome I think she should be working in the back office. Our room was spacious and clean, breakfast was delicious and the restaurant staff was outstanding especially chandelier and our main waitress I forgot her name . We had dinner the night before and all servers were great.
Stayed 1 night in Mar 2023
Response from Jamaica Palace Hotel on 4 Apr 2023
Valued Guest, We appreciate your feedback. Our apologies for the experience you had with our team member. We will work on improving our service offered by each team member. We look forward to serving you again. Simone and the Team

10/10 Excellent

tamique

Stayed 2 nights in Mar 2023
Response from Jamaica Palace Hotel on 17 Apr 2023
Dear Tamique, Thank you for your review. Hope to host you again.Simone and the Team

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the hotel was very pleasing . All the members of staff was pleasant and helpful including mrs Campbell the manager . On arrival I was given a free upgrade to my accommodation and also a glass of complimentary wine. There was one waiting staff Lorris that really stood out at breakfast she was extremely conscious of her roll and preformed excellently. The only downsides were the internet kept chipping out hence at times it was difficult to watch the television and also the television has very limited channels working finally the rooms could benefit from tea/ coffee making facilities. Also there was no night entertainment but on the whole a very pleasant stay.
Stayed 2 nights in Mar 2023
Response from Jamaica Palace on 10 Mar 2023
Dear Pauline, It was indeed a pleasure to have served you. Please know you are welcome at the Palace anytime. We thank you for your review this is very helpful to our growth and development.We are planning to implement these features in the near future, but until then, our restaurant team is more than happy to provide this service.Simone and the Team

10/10 Excellent

Toussaint, St Catherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel if you and into a quiet and private time with family or significant other. The food is awesome. The staff is exceptionally friendly and courteous. Authentic Jamaican food is also just a 10mins drive from the hotel and same for beach. I will certainly revisit.
Stayed 2 nights in Mar 2023
Response from Jamaica Palace on 7 Mar 2023
Dear valued guest,We thank you for your wonderful review and look forward to serving you again. We are happy we satisfied your expectations. Simone and the team

8/10 Good

WAKAKO, las vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is old hotel but quiet, relax , and nice vibe hotel.
Stayed 1 night in Feb 2023
Response from Jamaica Palace Hotel on 5 Mar 2023
Dear Valued Guest, Thank you for your review, we look forward to serving you again. Simone and the team

10/10 Excellent

Barrington, St Albert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Safety hazzard⚠️ Terrace levels without rails. Buss boys to help with luggage as there are no elevators.
Stayed 1 night in Feb 2023
Response from Jamaica Palace on 26 Feb 2023
Thank you for your feedback. All our terrace have barrister rails. As we improve our service offering we appoint a bell hop in due time, however we do offer assistance with bags at every check in.Simone