Pond Springs Hotels, Austin

"Staff was awesome, but for one night and cheap not bad . But rooms are old and need updating and hotel also needs updating tv was not working in our room . Front main door had big gaps and wind and light is coming through our room . Ac was great."

"Customer service was top notch. The tall guy at checkin has the best personality. I tried to get his name later but he was always working and moving quickly. Valet, 10/10, Room was the same. Will definitely stay here again. Close to everything "

"Breakfast was good but too short because we had to leave on the airport shuttle. We noticed that the breakfast set up was the same as at our previous hotel the Best Western in Temple TX. The staff was very helpful with finding a place to order dinner. Her directions were good and our pizza was delicious. "

"Room are smaller than expected."

"No juice or coke just hi c for breakfast "

"Great for what I needed— the restaurant smelled weird and the breakfast was not good but otherwise I was happy with my room."

"Rey helpful staff. Above and beyond."

"Property itself in the room. The pool area is also great. The only problem is when you dial the one 800 number for the code hotel you reach a lady when I consulted with her about early check-in. She said that was no problem Anything after 2 PM there was no charge before 2 PM. It was $100 so I opted for the 2 PM. I get on property in the gentleman would like no we can’t accommodate you. I said I spoke to the lady that you your number was 2 o’clock, no no no I just wish that they were on the same page and that they did more to accommodate someone that would be there for a week being 1100 almost 1200."

"The hotel was really clean and I liked the fact that when the lobby was closed after hours you had to use your hotel key to enter the building"