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Reviews of Ramada by Wyndham Toms River

3.5 out of 5
Ramada by Wyndham Toms River
2373 Highway 9, Toms River, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 371 out of 1001 reviews" "
Rating 8 - Good. 320 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 92 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kiumars

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was shot down and closed and Expedia was supposed to let me know in advance to get myself a different place I was laying around for hours to decide where to go and what to do. Horrible/ Not happy and mad.

2/10 Terrible

Alejandra

Business traveller
The Ramada closed and Expedia called me explaining that I had been rebooked at the Days Hotel. However, when I arrived at the Days Hotel they didn't know about my reservation. Luckily they did have space.

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was okay
Lighting in th hotel room is not bright enough, which is typical for most hotel rooms (green BS). Closet door didn't work well, heating unit very noisy, needed to use a pillow to reach the desk sitting on the desk chair (I'm 5'8"). Loved the bed, nice firm mattress. Hotel Restaurant was closed, and internet seem slow.
Stayed 2 nights in Oct 2022

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the Worst
The facilities is a decent place to stay if you are looking for somewhere to crash.
Stayed 2 nights in Oct 2022

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities, room comfort
very nice
I only needed it for sleeping and was good and good location for me. The tv channel selection and the slowness was annoying
Stayed 1 night in Oct 2022

10/10 Excellent

isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and efficient
My only gripe is that the bathroom did not have a floor mat or floor towel when exiting the shower/tube
Stayed 1 night in Oct 2022

2/10 Terrible

Varshal

Business traveller
Disliked: Staff & service, property conditions & facilities
Would not stay there
Stayed 1 night in Oct 2022
Response from Julia C on 24 Oct 2022
We are so sorry that you had a disappointing experience. We invite you to contact us with more information about your experience, and we will do anything we can to make it right. Thank you and take care.

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Julia C on 20 Oct 2022
Thank you!

10/10 Excellent

JOSEPH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Julia C on 17 Oct 2022
Thank you!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a clean and convenient hotel for a business trip. good price. bed was good and place was clean along with the room. nothing really around it. What I expected for the most part.
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Our room did not have a chair to sit on, only the bed and a computer chair. The other couple that traveled with us in the room across the hall, their TV did not work and the coffee machine in their room did not work. However, when they told them at check out they did discount their blll
Stayed 1 night in Oct 2022

8/10 Good

Wendy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The lobby is what caught my attention; airy, bright, spacious and very elegant compared to others in the area. The room was comfortable, I personally prefer wood floors, again spacious for three adults and there was a lot of natural light. But the cleanliness was ok; the top sheet had some stains and there was a white stain on our floor, so I was not too satisfied. I was also upset that I couldn't find any latino news on the tv, this was the first hotel I've been to that I couldn't find a latino channel. Overall, the location is very convenient if you are visiting the area of Lakewood.
Stayed 2 nights in Oct 2022

6/10 Okay

maria teresa

Stayed 6 nights in Sep 2022

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and great staff
Stayed 1 night in Sep 2022

4/10 Poor

Ed

Travelled with family
The location was prime reason for stay at property
Stayed 1 night in Sep 2022

4/10 Poor

Karla, Holmes

Travelled with group
Liked: Staff & service, property conditions & facilities
Our room wreaked of smoke and was damp and musty. We came from a festival so it was midnight and we just wanted to sleep so we didn't want to change rooms due to exhaustion. I complained the next day and they did offer a different room for the second night which was better. The pillows were the worst of any hotel I've stayed in- which is ALOT.
Stayed 2 nights in Sep 2022
Response from Julia C on 22 Sept 2022
We sincerely apologize for the issues with your stay and we will work hard to keep making improvements. Thank you for your feedback and for being our guest.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we asked for a microwave they promptly delivered it. The accommodations were clean and comfortable. I would highly recommend this hotel.
Stayed 2 nights in Sep 2022
Response from Julia C on 20 Sept 2022
Thank you kindly!

8/10 Good

John

Stayed 1 night in Sep 2022

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
Adequate but nothing special
Adequate but nothing special. Arrived late, easy to find. Refrigerator in suite was noisy. Staff was very courteous.
Stayed 1 night in Sep 2022
Response from Julia C on 20 Sept 2022
Thank you for your feedback! We will take a look at the noisy refrigerator and work hard to keep making improvements.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
IF i had to stay again I would
I was on the 3rd floor the bathroom sink leaked but overall clean. There was nobunk pen for writing. No rug on the floor either. Handle on window curtain pull was dirty. Staff was excellent in processing my onstay and leaving. Score 9 out of 10.
Stayed 1 night in Sep 2022

10/10 Excellent

Rommel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Julia C on 18 Sept 2022
Thank you!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very excellent staff
Stayed 3 nights in Sep 2022
Response from Julia C on 19 Sept 2022
Thank you kindly!

2/10 Terrible

Sarah

Stayed 1 night in Sep 2022

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
I came in ans was surprised to have a room on the first floor. Check in was very easy and staff was accomadating. Will definitly stay there again when in the area.
Stayed 2 nights in Sep 2022
Response from Julia C on 11 Sept 2022
Thank you! We look forward to your next visit.

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Julia C on 11 Sept 2022
Thank you!

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way overcharged for services provided. Room smelt bad my window view was a wall
Stayed 1 night in Sep 2022
Response from Julia C on 6 Sept 2022
We are so sorry that you had a disappointing experience. We invite you to contact our management with more information, and we'll do everything we can to make things right. Thank you and take care.

8/10 Good

Yitzchak

Stayed 3 nights in Aug 2022

10/10 Excellent

Liliana

Stayed 1 night in Jul 2022

10/10 Excellent

ARI

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Even if you request housekeeping it was n’t provided. Everything else was outstanding
Stayed 4 nights in Aug 2022
Response from Julia C on 6 Sept 2022
So sorry about the housekeeping oversight, but are are very glad that you enjoyed your experience overall. Thank you!

2/10 Terrible

Mike

Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Disappointed
Clean room when we got here , no housekeeping, no replacement of towels, Kleenex , toilet paper, shampoo, or soap even after making a request. Internet not great-tried to work and it kept going out. We have stayed here before many times; this experience was quite different.
Stayed 3 nights in Aug 2022
Response from Julia C on 29 Aug 2022
We are so sorry that you had a disappointing experience. We hope you'll reach out to our management so we can extend a personal apology and do everything possible to make things right. Thank you and take care.

8/10 Good

Brittney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the suites were located in back of property less noise….loved that kitchen came with supplies…pool was clean …needs better tv accomodation no channel selection …bring your own pillows…pillows were aweful
Stayed 4 nights in Aug 2022
Response from Julia C on 26 Aug 2022
Thank you for your feedback and for being our guest. We appreciate it!

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service horrible hotel in general
When we got there no one was even at the front desk. We got a room on the first floor. The photos online are definitely deceiving.. you walk into the room and it has a weird smell. I went there for my anniversary thinking it was decent at least. We go out to enjoy down the shore for a bit. We live about 2 hours away mind you. When it was time to come back and go to sleep the hotel was having a party. You would think that at least if they had a party room it would be sound proof and that wasn’t the case. The party went on until after midnight. Apparently it was for a little kid. What kids party lasts that long?! There were kids running down the hallway being unruly keeping me and my fiancé up. I asked for a refund and didn’t get it. There was a point where we called security and the guard he was so lazy. He did nothing. There were kids outside by my car being loud in the side of the hotel by my room. I asked them to have the kids keep the noise down. I felt unsafe that they could possibly do something to my car and I couldn’t sleep. We ended up leaving around 12am. Worst experience of my life. The customer is always right. The front desk could care less about your stay. What a joke of a hotel. They should close down that’s how horrible it was. Hotels.com customer service is even worse for not getting my refund back.
Stayed 1 night in Aug 2022

4/10 Poor

Kelly

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed in the suite I didn't like that you had to walk across the parking lot to go to the pool also if you're in the pool there's no pool house you have to go into the hotel to go to the bathroom I love the fact they had a hot tub
Stayed 3 nights in Aug 2022

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym was nice
Stayed 1 night in Aug 2022
Response from Julia C on 25 Aug 2022
Thank you!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Julia C on 22 Aug 2022
Thank you!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had was that the room was too cold. The thermostat didn't seem to work. However there were extra blankets available and appreciated.
Stayed 1 night in Aug 2022
Response from Julia C on 22 Aug 2022
So sorry about the temperature issues - we are investigating those - but we're so glad that you had a comfortable stay in the end!

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2022
Response from Julia C on 19 Aug 2022
Thank you!

8/10 Good

WILLIAM

Liked: Cleanliness, amenities, property conditions & facilities
GOOD SIZE ROOM AND FACILITIES
Stayed 2 nights in Aug 2022
Response from Julia C on 19 Aug 2022
Thank you very much!

8/10 Good

Elaine Van Dyke

Travelled with family
Disliked: Amenities
Have stayed at this ramada for the past 20 years. Last two visits there was no cleaning of the room or restocking with clean cups. Coffee etc...
Stayed 4 nights in Aug 2022

8/10 Good

Armar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the toilet not flushing properly. Everything else was good.
Stayed 1 night in Aug 2022
Response from Julia C on 16 Aug 2022
So sorry about the toilet issue. We will investigate!

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, staff & service
q
Stayed 2 nights in Aug 2022

8/10 Good

Maria Amelia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wi-Fi is not good. Goes in and off all the time. Hard to work
Stayed 2 nights in Aug 2022

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Julia C on 7 Aug 2022
Thank you!

8/10 Good

Brian

Travelled with family
Liked: Property conditions & facilities, room comfort
Quick vacay with kids
Check in was a breeze however one of my two rooms had both a strong smell of cigarettes and marijuana. Called front desk as it is a smoke free hotel and they brushed me off. During our stay I asked for extra towels and was given small “pool” towels.
Stayed 2 nights in Aug 2022

10/10 Excellent

damaris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent service very clean
Stayed 2 nights in Jul 2022
Response from Julia C on 5 Aug 2022
Thank you kindly!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old dirty and dingy
The check in was fine and thats where it ended! The room smelled of smoke even though its a no smoking room. There were stains on the walls in the bathroom on both sides of the vanity. Only the shear curtains closed, the drapes were unable to be closed intentionally and the light from outside was always coming through. I was willing to put up with the curtains for a couple of nights until the old air conditioner started making a pretty loud clanking noise that went on and off all night long. Needless to say, i got about 3 hours of sleep that night. I did go to the desk and told the desk clerk and asked to be moved to another room and was told they were completely booked and gad nothing for me. No apologies for the issues and or i will get you another room tomorrow that will be better. Forgot about the 2 2x4s holding up the vanity on both sides and the faucet spun around like a top. The drain stopper was also broken off and lying on top of the vanity. Not a good experience at all and will not go back!!
Stayed 2 nights in Aug 2022
Response from Julia C on 5 Aug 2022
We are so sorry about the issues you experienced during your stay. We have double checked the guest room and we made sure that everything is functioning correctly, but we are upset to hear that our customer service was lacking and we will discuss it with our staff. Please feel free to contact our management and we will do everything we can to make things right. Thank you and take care.

4/10 Poor

Salvatore

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Lighting in the bathroom was poor. There was no notice in the room that housekeeping was only available upon request. The bar of soap for the shower was a small face bar.
Stayed 2 nights in Jul 2022

8/10 Good

TERESA, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable and room was clean. I did not know that our room would be in a separate building from the main lobby. The entrance door to our building was never locked. Very unsafe. There was poor sound insulation from the room above or hallway.
Stayed 4 nights in Jul 2022
Response from Julia C on 27 Jul 2022
We apologize for the issues during your stay. Those doors are normally locked - management is investigating the issue right now to ensure safety. Thank you for your feedback and for being our guest!

8/10 Good

Wilfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yyy
Stayed 3 nights in Jul 2022