"At the check in for 1.5 hours at 01.30am because the hotel did not have my reservation in the system despite booking over 6 hours earlier. Couldn’t find me under name confirmation number….. nothing!
Chatting for ages with an agent over the app also got no where as hotel couldn’t call the hot line number and the agent couldn’t reach the hotel. I am now waiting for this to be resolved by the special team.
Very unpleasant experience after a long day. "
"When we arrived, the hotel had our reservation wrong and said it was Expedia’s fault. Instead of a double room from an adult and a 14-year-old child, with breakfast, they had a reservation for a single room without breakfast. The supervisor came and after some negotiations (she wanted us to pay extra in order to stay a double room) gave up, and we were allocated the room initially booked via hotels.com. I had asked AI before booking (because my son had a sports match at 9) what time, breakfast was served, and it wrote 7-10, however, the hotel told us it was 8-10, another mistake. They eventually agreed to give us take away breakfast at 7.30 (which was also wrong and inadequate)
If you want a nice quiet stay and sleep, do not choose this hotel, the walls aren’t soundproof, you can hear absolutely everything going on next door! Rooms are also ver small, so is the bathroom. Food at the restaurant was nice, a bit overpriced for the portions, but the service was one of the best we’ve ever come across, well done guys. The same goes for the night boy at the hotel and the supervisor (good at problem solving) super polite and attentive.
Won’t be going back.
"
"The staff excellent. They were friendly, very helpful and professional.
The hotel inclydes very nice breakfast.
The only negative is noise from the street."
"Best bits are the pool is convenient and fairly shallow at 1.5m, it's only luke warm, but good once in. Staff are always at hand and friendly. I found the mattress a little on the hard side but comfortable. AC is good, hot water"
"Great across the board. Staff super friendly from start to finish. Room was great and clean. Water hot and bed comfortable. Within a block of Chisinau city center so location is fantastic. This is my new hotel for Chisinau. "
Stefan the Great Park is just one of the places to see in Chișinău, so why not enjoy the other things to explore during your travels? Stroll along the lakeside or discover the area's countryside.
You can enjoy a show at National Opera and Ballet Theatre of Moldova during your stay in Chișinău. Amble around the area's parks or visit its monuments.
You can spend an afternoon exploring the galleries in National Museum of Fine Arts during your trip to Chișinău. Discover the area's museums and monuments.
If you're planning to come to the area to visit Poiana Winery, take some time to see the rest of the sights while you're in town. If you're looking for a convenient place to stay, you could search for properties close to public transport so it's easy to get around.
If I need to cancel the hotel reservation for my stay near Poiana Winery, will I receive a refund?
Yes, you'll find most room reservations are fully refundable provided that you cancel prior to the accommodation's cancellation deadline, which often is within 24-48 hours of your arrival date. If you booked a non-refundable reservation, it might still be possible to cancel it and be given a refund within 24 hours of your booking. Add your dates and click on "Search", then use the "fully refundable" filter to review the best options available near Poiana Winery.
