The queen rooms are more like pod rooms or capsule rooms, tiny and cramped, no space for more than one item of handbaggage to be stored, the width of the room is not much more than the length of the queen sized bed. The room descriptions needs revising urgently as they are quite misleading, and I would certainly not have booked had a true description been given.
The reception team seemed used to my reaction and offered an upgrade at 20 euros a night to an executive room, a very spacious and well thought out room. But, I had paid quite enough already, and was not happy with the original room, so much so that I said I would cancel and find somewhere else as I couldn't stay in a pod room, would never have booked one, especially not at the price paid in a city where accommodation is very well priced.
No complaints about the executive room, other than a leak from the loo, repaired the next day. The room was comfy and newly fitted out. The internal shower room did have a slightly damp smell to it, but I have a good sense of smell. Having free Netflix was a nice touch.
There is no bar or cafe, but room service available. I didn't use it though.
The information booklet in each room states that the reception will order meter taxis for guests. I asked for airport taxi, and they booked it. It arrived. It was not a meter taxi. A taxi to the airport costs about15 Lev. This one was 39.1 Lev. I felt totally fleeced. The only ripoff of 3 weeks in Bulgaria.
I would not stay there again.