Pleasure Ridge Park Hotels, Louisville

"Checkin staff wasn't at the desk when I arrived and took 15 minutes to arrive (had to send a random other staff member to go find them) so my family was frustrated waiting in the car. When I mentioned it, the front desk guy refused to admit that it was anything over 5 minutes (probably because the sign said "back in five") but of course I know exactly what time we arrived because of GPS. I didn't press it further but that was extremely frustrating that he didn't just apolgize, just refused to admit it. Then the breakfast staff was super rude when I went to checkout and explained that my father had already paid then moved to my table to sit with us while we ate. She made an awful comment like "that seems unlikely, but whatever". The swimming pool was a highlight but very murky water 😬 All in all, the place looked like it was really nice at one time in history.. but had not held up well over the years. .. I appreciated the lower price in comparison with other hotels in the area, but just be aware that there's a reason for this. "

"I ended up getting breakfast at the Starbucks.I understand when they have new people , they need to train. I had an event to attend, so I wanted to grab something and leave. My order was messed up.I received a thank you.No one tried to compensate. "

"From the moment we walked in our first evening till check out the staff were amazing. He had a lite supper and a couple drinks in the restaurant prices and portions were decent. Breakfast both mornings was hot, well stocked and had a great selection. Bed was comfortable even had 2 types of pillows soft and firm. We go to Louisville a few times a year for over night trips we will be back here for sure! "

"Nice, clean and convenient"

"Nothing wrong with the hotel but parking is expensive.. we booked a year in advance for an event at the exposition center but because there was an event going on downtown parking became $40 per night instead of $22 and anyone could park there not just people staying at the hotel. "

"They had a hot breakfast buffet with some cold cereals and drinks and some friut. Parking was secure right behind the parking garage is the sheriff's station it was nice and quiet stay the rooms where also clean "

"This was a nice place to stay. Very spacious, neat decor, snd secure rooms. Staff very nice and helpful. Down side were the lack of good food options. Food was not good, especially breakfast (which was not included with the cost of stay. Price for stay on a Friday was high."

"Clean rooms"

"so beautiful"