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"Very friendly staff"

"The facilities are new & have a very nice modern feel. However, the rooms are lacking because there is no mini fridge, no chairs, no table, no hangers to hang clothes & no iron for those of us who would like to iron our own clothing. The pools are a little weird because they have these huge planters in the middle of them which really don’t allow for you to swim freely. Another issue I have is that the big pool side beds that provide shade and relaxation get taken by the people who pay for day passes and not the people who actually pay to stay at the resort overnight. The breakfast was just OK. They only had scrambled eggs with pork sausage in them and I don’t eat pork, and when I requested to have another type of egg, the lady told me to eat pancakes . Finally, a gentleman said that they could make eggs for us on the side, but my husband was told that all he could get was 2 eggs. It’s a buffet style, but it’s not an all you can eat buffet. Don’t get me wrong, we don’t eat a lot, but we felt that they were very stingy with the portions. The property is on the bay side, so in order to get to the beach you have to walk through Bahia del Sol Resort. We thought that it would be nice because it’s supposed to be a prestigious resort, but it was really a hot mess. It was dirty & it was overcrowded with a lot of drunk people. Overall Astra is a nice place to relax & the food from the main restaurant for lunch and dinner is gourmet & excellent. They just need to improve a few things"

"Good food, friendly staff, clean rooms and a close distance to the airport. Recommended."

"There is a lot of garbage on the beach, right in front of the hotel. It would only take a couple of workers and a couple of hours to clean it up. Also someone else used our room number to order drinks. They should have a better control of this. The beach is nice. The employees were very nice too."

"Very overcrowded and does not look like the pictures at all! Needs to be upgraded. Not worth going please don’t waste your time!!! "

"Very good customer service experience "

"The rooms are not very clean and they don’t have even the basic things that you need such as towel hangers, clothes hangers The bathroom is so small that your not able to open the door completely Note: staff try to be helpful but they don’t have any training so even if they want help with something they just don’t have the knowledge"

"The breakfast was good "

"when i try to do the check in they don't have my room avaliable, they sell my room to someone else "