3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Valentin Imperial Rivera Maya All Inclusive - Adult Only

4.5 out of 5
Valentin Imperial Rivera Maya All Inclusive - Adult Only
Carr.Fed.307 Chetumal, Puerto Juarez Km.311, Playa del Carmen, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 922 out of 1158 reviews" "
Rating 8 - Good. 160 out of 1158 reviews" "
Rating 6 - Okay. 49 out of 1158 reviews" "
Rating 4 - Poor. 15 out of 1158 reviews" "
Rating 2 - Terrible. 12 out of 1158 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Gerardo A

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax and spend time with a significant other. The place is safe and quiet. I would like to have the option to maybe a dance club indoors to socialize. They had music outdoors but maybe needs to add some more nightly entertainment..
Stayed 4 nights in Mar 2024

10/10 Excellent

Khristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & service was excellent!
Stayed 4 nights in Mar 2024

6/10 Okay

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hated the very strong aroma piped throughout the reception hall. Adults only was good but VERY couples oriented and I was with a friend. Even the dance class was couples only. The buffet at Le Marche was great but all in all the dinners were just so so, except Hibachi, very good The emerald junior suite was very beautiful but shower floors way too slippery. Had hoped for a lazy river but none was found. Need more rafts at main pool, as people tend to dibs them early and keep them all day. The beach was beautiful but the water was too dangerous to go in. Would have loved for the DJ to start closer to 9. In the Square.
Stayed 7 nights in Mar 2024

10/10 Excellent

Cheryl L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the resort is very quiet and peaceful. However I did not appreciate the loud groups that were talking in front of our swimup room on the lazy river. Guests need to be more considerate and hang out at the large pool where there is music and entertainment or go yell on the beach. No fault of the Valentín but it seems there could be a way of informing guests at check in that they need to be mindful of the guests who have paid for rooms on the lazy river. This was our 13th time staying here and we obviously love the resort. I recommend it wholeheartedly!
Stayed 10 nights in Mar 2024

10/10 Excellent

Cynde Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food and entertainment!
Stayed 6 nights in Mar 2024

8/10 Good

Neeka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service—always friendly and helpful. Clean and well kept resort. Food was hit or miss for us (but generally good). French restaurant was AMAZING. Our room was unfortunately behind some trees so could only see partial ocean despite being an emerald room. Lots of wildlife and nice walking paths. Overall thoroughly enjoyed our stay!
Stayed 5 nights in Mar 2024
Response from Isabel Casanova on 25 Mar 2024
Dear Neeka, Thank you for choosing our resort and for your thoughtful feedback! We're delighted to hear that you appreciated our excellent service, cleanliness, and the beautiful surroundings of our resort.We're sorry to hear about the issue with your room location, please note that Emeralds are Ocean Front as stated on our website, view may vary from room to room and we appreciate your understanding. We are sorry we did not meet your expectations in many aspects and wish you the best in your future travels

10/10 Excellent

Chad

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch experience. The resort is beautiful, really well maintained, two great pools where you can either join the party or chill. Ocean beach is also very beautiful with a nice safe section to get into the ocean. They put the TLC into really making it a great experience for guests. Israel and the rest of the entertainment team were so great. They all had such positive and joyful demeanours and everyone was so accommodating. Imperial band was also really great! Highly recommend this resort!
Stayed 7 nights in Mar 2024
Response from Isabel Casanova on 25 Mar 2024
Dear Chad;Thank you for your glowing review! We're thrilled to hear that you had a top-notch experience at our resort. It's wonderful to know that you found the resort beautiful, well-maintained, and enjoyed the pools and beach. We're delighted that our entertainment team, especially Israel, made your stay memorable with their positive and joyful demeanor. We'll be sure to pass along your compliments to them. Thank you for recommending our resort, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made this experience amazing!!
Stayed 4 nights in Mar 2024
Response from Isabel Casanova on 25 Mar 2024
Dear Esmeralda;Thank you for your feedback! We're glad to hear that you found our property well-maintained and our staff excellent. We hope to have the opportunity to welcome you back in the future

10/10 Excellent

Jason Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully lush and quiet property that is a minimal drive from the Cancun airport.(25min). Can't say enough about the amazing staff throughout the property. Isabel and the Go team were always engaging and fun.
Stayed 5 nights in Mar 2024
Response from Isabel Casanova on 25 Mar 2024
Dear Jason;Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our lush and quiet property, as well as the exceptional service provided by our staff, including Isabel and the Go team. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Susan, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Jennifer Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort exceeded my expectations. Staff was always friendly and helpful. I would definitely come back to this resort!!
Stayed 4 nights in Mar 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Jennifer, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your stay at our resort exceeded your expectations. Our team takes great pride in providing friendly and helpful service to our guests, and we're delighted to know that this made a positive impact on your visit. We can't wait to welcome you back for another unforgettable stay at our resort!

10/10 Excellent

stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 4 nights in Mar 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Stacy, Thank you for your kind words! We're delighted to hear that you found our resort beautiful. We hope to have the pleasure of welcoming you back to our resort in the future!

10/10 Excellent

Collin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so clean, and everyone was very nice!
Stayed 4 nights in Mar 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Collin, We sincerely appreciate you taking the time to award our resort with a five-star rating. Knowing that your experience with us was exceptional and left you feeling happy brings us immense joy.We eagerly look forward to the chance of hosting you again for another delightful stay in the future.

10/10 Excellent

Barbara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach and pool, rooms were very clean and comfortable, very walkable resort making everything conveniently accessible, friendly staff, and most of the food was excellent! Will definitely go back here again!
Stayed 4 nights in Mar 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Barbara, Thank you for your glowing review! We're delighted to hear that you enjoyed our beautiful beach and pool, along with the clean and comfortable rooms. It's fantastic that you found our resort to be easily walkable, making everything conveniently accessible. We're thrilled that you found our staff to be friendly and that you mostly enjoyed the food. We can't wait to welcome you back again soon!

10/10 Excellent

Guy, Dalton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first visit and just like everybody told us before, being in the golden section was quiet. At the end we were able to be in the busy areas when we wanted and relaxed when we needed. The different dinning options were also a very positive aspect. Great place all together.
Stayed 6 nights in Mar 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Guy, We're thrilled to hear you enjoyed your first visit! It's great that the golden section offered the tranquility you were looking for, while still allowing access to the busier areas. We're glad you appreciated our dining options. Looking forward to welcoming you back soon!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is AMAZING! Love every minute of it and will be back next year !!
Stayed 10 nights in Mar 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Kelly, We're thrilled to hear that you had an amazing time at our resort! Thank you for your enthusiastic feedback. We can't wait to welcome you back next year for another fantastic experience!

10/10 Excellent

Aneka, Lighthouse Point

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very good food. Wonderful staff. I would return.
Stayed 5 nights in Mar 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Aneka, Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful property, delicious food, and wonderful staff. We would be honored to welcome you back for another memorable experience in the future!

8/10 Good

Christopher, STOCKTON

Travelled with partner
Liked: Cleanliness, staff & service
How clean the property was and how friendly the staff were
Stayed 5 nights in Mar 2024
Response from Isabel Casanova on 15 Mar 2024
Dear Christopher, Thank you for highlighting the cleanliness of our property and the friendliness of our staff! We take great pride in maintaining a clean and welcoming environment for our guests, and it's wonderful to hear that our efforts were appreciated. We look forward to welcoming you back soon for another enjoyable stay!Warm regards,

10/10 Excellent

Matthew Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Matthew,Thanks a bunch for giving our resort a five-star rating! We're absolutely thrilled to hear that you had a fantastic time during your stay and left feeling happy.Can't wait to welcome you back for another awesome stay in the future!

10/10 Excellent

Kathleen Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is amazing and the staff are all very helpful and friendly. I was upset at the very large increase in the cost to be at this resort as compared to our trip to this same hotel in 2023.
Stayed 21 nights in Feb 2024
Response from Isabel Casanova on 15 Mar 2024
Dear Kaithleen, Thank you for sharing your experience with us, and we're glad to hear that you enjoyed the amazing food and found our staff helpful and friendly. We understand your concern about the increase in cost compared to your previous visit in 2023. Our pricing can be influenced by various factors, including changes in demand, operating costs, remodelations, and market conditions. We assure you that we continually strive to provide the best value for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valentin is a 10/10 resort. The property is absolutely beautiful, the food is great and the staff is amazing. We cannot wait to return.
Stayed 5 nights in Mar 2024
Response from Isabel Casanova on 15 Mar 2024
Dear Elaine, Thank you for your glowing review! We're thrilled to hear that you consider Valentin a 10/10 resort. It's fantastic to know that you found our property absolutely beautiful, enjoyed the great food, and experienced amazing service from our staff. We're delighted that you had such a wonderful experience, and we can't wait to welcome you back for another memorable stay!

6/10 Okay

AnneMarie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Isabel Casanova on 12 Mar 2024
Dear AnneMarie, Thank you for taking the time to provide feedback. We appreciate your input and will use it to improve our services. If you have any specific concerns or suggestions, please feel free to reach out to us. We hope to have the opportunity to better serve you in the future.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing Very friendly and quick to respond. The pool was beautiful. Enjoyed the pool activities. Did not like that reservation times were not available at restaurants and wait times were often close to an hour
Stayed 6 nights in Feb 2024
Response from Isabel Casanova on 12 Mar 2024
Dear Pamela, Thank you for sharing your experience with us! We're thrilled to hear that you found our staff amazing, friendly, and responsive, and that you enjoyed the beauty of our pool and the activities offered. Your feedback is valuable to us, and we will work to improve our reservation process and reduce wait times to enhance the overall guest experience. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future!

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with perfect mix of peacefulness and action!
Stayed 6 nights in Mar 2024
Response from Isabel Casanova on 12 Mar 2024
Dear Aaron, Thank you for your glowing review! We're thrilled to hear that you found our property beautiful and appreciated the perfect balance between peacefulness and excitement. We strive to provide a serene environment while offering plenty of activities for our guests to enjoy. We hope to welcome you back soon for another memorable stay!

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Isabel Casanova on 12 Mar 2024
Dear Tia, Thank you kincly for letting us know that you had an amazing timeWe hope to be able to welcoming you soon again.

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has everything, great food, great staff and entertainment. We will return next year
Stayed 5 nights in Feb 2024
Response from Isabel Casanova on 12 Mar 2024
Dear John, Thank you for your wonderful review! We're delighted to hear that you enjoyed everything our resort has to offer, from the great food and staff to the entertainment. We can't wait to welcome you back next year for another fantastic experience!

8/10 Good

Jacqueline, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the restaurants, servers, bartenders, house keepers, pools and the overall layout. We were in bldg 4 right by the main pool and convenient to the bars, cofffee shop & restaurants. The bldg is in need of updating. I’d sugggest the rooms by the lazy river. They are newer. I’d say the alcohol although all inclusive just doesn’t taste right. But that’s probably Mexico resorts in general. This is a good deal for the money. Oh forgot the 7 restaurants are a variety - Asian, Mexican, Japanese, French, Steak & Seafood.. nice variety & overall tasty.
Stayed 7 nights in Feb 2024
Response from Isabel Casanova on 12 Mar 2024
Dear Jacqueline, Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your dining experiences, interactions with our staff, and the overall layout of the resort.It's great to know that you found the rooms by the lazy river to be newer and a good option. Regarding the alcohol, we apologize if it didn't meet your expectations. We're pleased to offer a variety of restaurants with delicious cuisines, and we're glad you enjoyed the diverse options available. Thank you for choosing us for your stay, and we hope to welcome you back for another wonderful experience in the future!

6/10 Okay

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is very nice and the room was spacious. My only complaint is the food. Each restaurant, the hostess asked about allergies or intolerances, marked it on a slip of paper, highlighted it and put it on our table. Only the servers and the beach restaurant looked at it, they others did not. I am gluten intolerant and the reviews I read was that the Valentin marked everything in the buffet as to what contained gluten. They did not. I asked the buffet staff if they could help me navigate and they told me to see the server. The server took me around and pointed out several things that they thought were gluten free, none of them had the x for no gluten. I could not rely on this information. I had an omelet everyday. Let me say the buffet was filled with breads and sweets, sandwiches. There was not gluten free bread as read would be available. The themed restaurants had a few options, mostly salmon and fish. The salmon at the Japanese restaurant was served with carrots that were raw, not cooked at all. Very disappointed, expected much more. But I must say the resort is beautiful and if there is an improvement I would gladly return. A gluten free menu would be really nice as they do in Canada and USA
Stayed 4 nights in Feb 2024
Response from Isabel Casanova on 12 Mar 2024
Dear June,Thank you for sharing your feedback on your recent stay. We're glad you enjoyed the spaciousness of our rooms and found the property beautiful.However, we apologize for the shortcomings you experienced with our food offerings, especially regarding your gluten intolerance. We understand the importance of accommodating dietary restrictions and take such matters seriously. Rest assured, we will address this with our team to ensure better handling of dietary requirements.We appreciate your willingness to return if improvements are made, and we hope to have the opportunity to welcome you back for a more enjoyable dining experience in the future.Warm regards,

6/10 Okay

Angela

Travelled with group
Liked: Cleanliness, property conditions & facilities
AC in the room wasn’t cold. Rooms are average with not much of a view other than trees and greenery. Shower water didn’t get real hot. Ordered room service twice, once we received food in a timely manner second time we waited twice as long as quoted and had to call back. Reservations were supposed to come with Expedia VIP status with reservations at the restaurants included and no one seemed to know about it or honor it. There is a long wait for dinner and no option of a buffet. Great staff was hard to come by. Ariel at the pool is amazing but he was the only one I’d rate at a 10. Some staff were unfriendly and acted like they didn’t want to be there. Breakfast buffet service was horrible and food was often cold. Dinner was good, some restaurants were great. Taco truck at the pool was good and the churro cart at night was amazing. Entertainment was average. The beach was long and wide with plenty of chairs, little seaweed but steep to get in and rocky at the beginning. In my opinion it didn’t live up to the hype.
Stayed 6 nights in Feb 2024
Response from Isabel Casanova on 12 Mar 2024
Dear Angela, Thank you for sharing your feedback with us regarding your recent stay. We appreciate your insights as they help us identify areas for improvement.We sincerely apologize for any discomfort caused by the AC not cooling adequately in your room. Please rest assured that we will promptly address this issue to ensure the comfort of our guests in the future as well as the water temperature.We are disappointed to hear about your experience with reservations and the service at our restaurants and sorry about the miscomunication with your Exedia inclusions. While we appreciate your kind words about Ariel at the pool, we are sorry to hear that your interactions with other staff members did not meet our usual high standards of hospitality. We will address this with our team to ensure that all guests are treated with warmth and professionalism.Regarding the dining experience, we apologize for any inconsistencies you encountered. Your feedback will be shared with our culinary team to ensure that all meals are served promptly and at the optimal temperature.We're glad to hear that you enjoyed some aspects of your stay, including the taco truck at the pool and the churro cart at night. We will continue to strive for excellence in all areas of our resort to ensure that every guest has a memorable experience.Thank you again for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.

6/10 Okay

Jitpisot

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was beautiful but there were too many guests and they didn't have enough seats for everyone. Not enough seat on the beach or the pool area. People just put the beach towels on the chairs to reserve it and it's very hard to find any spot that available. Most of activities are around the main pool since we couldn't find the seats there we didn't join them :( The room is nice but it was disappointed because of the 2 double beds that cant put together. It's weird that we come as couple to celebrate our first trip together but they gave us 2 beds or we have to pay $300 more a night to upgrade to the room that has 1 king bed. Oh the food was great but again, there were too many guests in every restaurants. Doesn't matter when we get there, there were 1 hr wait. Oh you cant make reservations unless you are vip or buy vip packages. Im an expedia vip I can make reservations but I can't do on the app or by phone, you have to show up in specific building in person to make reservation. They will give you a paper for you to give to the restaurant. Some restaurants is very popular, they opened the reservation at 10am by 10:18am they were fully booked for that day. It was too crowded One more thing, one of their pool has something blocked the sidewalk every 5 steps, my partner accidentally kick on it and broke his toenail, bleeding. The staff came to help witht he first aid and said it happened often. It is unsafe to have thing like that
Stayed 3 nights in Feb 2024
Response from Isabel Casanova on 12 Mar 2024
Dear Jitpisot,Thank you for taking the time to share your feedback with us. We sincerely apologize for any shortcomings that may have detracted from your experience.We're grateful for your kind words regarding the beauty of our property. However, we understand your concerns about the availability of seating on the beach and around the pool area, and we are committed to addressing this issue promptly.Regarding your disappointment with the room configuration, please understand that while we strive to accommodate all preferences, certain room categories do not guarantee a king bed and are subject to availability.Regarding the dining experiences, it appears there may have been some confusion. While reservations are required for the teppanyaki tables at Ginger, our other restaurants operate on a first-come, first-served basis. We regret any confusion as this information is provided at check in.Your safety is paramount to us, and we are deeply sorry to hear about the incident at the pool. We will investigate the matter thoroughly to prevent similar occurrences in the future and address any miscommunications among our staff promptly.Once again, we apologize for any inconveniences you encountered during your stay. Your feedback is invaluable to us as we strive to improve our services continually. We wish you the very best in your future travels.

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Transportation never showed up
Stayed 5 nights in Feb 2024
Response from Isabel Casanova on 29 Feb 2024
Dear Tiffany, We're thrilled to hear that you had an excellent stay with us! However, we sincerely apologize for the inconvenience you experienced with the transportation service. Your feedback is crucial to us, and we regret any disruption this may have caused to your overall experience. Please rest assured that we will investigate and address this matter to ensure it doesn't happen in the future.Despite this hiccup, we genuinely appreciate your positive review and are grateful for your understanding. If there's anything we can do to make it right or if you have any further comments, please feel free to share. We hope to have the opportunity to welcome you back for another exceptional stay in the future. Thank you for choosing us!

10/10 Excellent

Aleksey

Stayed 8 nights in Jan 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Aleksey, Thank you for taking the time to rate our resort with five stars. We are delighted to hear that you had a great experience with us. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 Excellent

KEVIN

Stayed 3 nights in Feb 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Kevin, Thank you for taking the time to rate our resort with five stars. We're thrilled to hear that you had a fantastic experience during your stay and that you departed feeling happy.We eagerly anticipate the opportunity to welcome you back for another wonderful stay in the future.

8/10 Good

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great adult getaway that's not too lively but gives just enough. The beach area is beautiful and three different pool options were a definite plus.
Stayed 4 nights in Feb 2024
Response from Isabel Casanova on 27 Feb 2024
Dear Desiree, Thank you for sharing your feedback! We're delighted to hear that you had a great adult getaway at our resort. It's wonderful to know that you found the atmosphere not too lively but just enough to enjoy. We're pleased that you enjoyed the beautiful beach area and the variety of pool options available.We appreciate your comments, and we hope to welcome you back for another relaxing and enjoyable stay.

10/10 Excellent

Michael John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Isabel Casanova on 27 Feb 2024
Dear Michale, Thank you very much for letting us know that you had a great stay. We are very happy to knowWe hope to have you back soon again.

10/10 Excellent

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! From the time you arrive until the time you leave, they make you feel like family! I would recommend this place over and over. This was our 3 time visiting and we will be back next June!
Stayed 5 nights in Feb 2024
Response from Isabel Casanova on 27 Feb 2024
Dear Arlene, Thank you for your kind words and for choosing to stay with us for the third time! We are delighted to hear that you find our property amazing and that our team makes you feel like family. Your recommendation means a lot to us, and we look forward to welcoming you back next June for another wonderful experience.We appreciate your loyalty and can't wait to have you back!Best regards,

10/10 Excellent

Gino

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best all inclusive my wife and I have ever stayed in. Grounds are beautiful and meticulously kept. The emerald sweet on the beach is absolutely gorgeous, sexy, private and worth the extra bucks if you can swing it. When you go to all inclusive resorts the food is always suspect but not at Imperial. The food and meals were outstanding. Out of 5 days we only had one meal which was average. All others were out of this world. Staff is amazing , friendly and attentive especially Manuel at the main pool. It’s a huge resort but still feels quiet and private. And not too busy. You will walk a lot but there are golf carts that will drive you around at anytime if you wish. Beach beds were perfect. Beach clean. The only negative is the pool was quite cold. Otherwise we were perfectly happy and will definitely be back.
Stayed 5 nights in Feb 2024
Response from Isabel Casanova on 27 Feb 2024
Dear Gino,Thank you for sharing your fantastic experience with us! We are thrilled to hear that your stay at our resort was the best all-inclusive experience for you and your wife. Your compliments on the beautiful and well-maintained grounds, the exquisite Emerald Suite, and the outstanding food are truly appreciated.We're glad our staff, especially Manuel, contributed to making your stay memorable with their amazing, friendly, and attentive service. Your feedback on the beach beds, clean beach, and the availability of golf carts is valuable.We can't wait to welcome you back for another wonderful stay!Best regards,

10/10 Excellent

Michelle Susan

Travelled with partner
The service is amazing. Grounds are beautiful and the food is delicious. We will be back!
Stayed 6 nights in Feb 2024
Response from Isabel Casanova on 27 Feb 2024
Dear Michelle, Thank you so much for letting us know you enjoyed our resort, specially the foodWe hope to welcoming you soon again!

10/10 Excellent

Jacquelynn Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Jacquelyne, Thank you for taking the time to rate our resort with five stars. We're thrilled to hear that you had a fantastic experience during your stay and that you departed feeling happy.We hope to see you back at VIRM soon again.

8/10 Good

Heather Marie, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the property but when at full capacity the service was slow. Food was okay. Miguel at the pool was amazing everyday. We like Jose and Veronica at the Earth bar. One day we went to the beach bar and asked for a mudslide with Baileys and Kahuana, he put the cheap stuff in even after we asked. Didn’t really interact with the entertainment team. Shows were the same ones from when we came 10 years ago.
Stayed 9 nights in Feb 2024
Response from Isabel Casanova on 27 Feb 2024
Dear Heather,Thank you for taking the time to share your feedback with us. We're pleased to hear that you liked the property and had positive interactions with some of our staff members, such as Miguel at the pool, Jose, and Veronica at the Earth bar.We apologize for any inconvenience you experienced with slow service during peak times and the discrepancy in the drink preparation at the beach bar. Your comments will be shared with the relevant teams to address these issues and improve our service quality.Regarding the entertainment, we appreciate your input about the shows. We'll consider diversifying the entertainment options to offer a fresh and enjoyable experience for our returning guests.Your feedback is valuable, and we hope to have the opportunity to enhance your experience in the future.

10/10 Excellent

Stacy Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful! Top notch luxury resort!
Stayed 5 nights in Feb 2024
Response from Isabel Casanova on 27 Feb 2024
Dear Stacy, Thank you for your wonderful feedback! We are delighted to hear that you found our property absolutely beautiful and consider it a top-notch luxury resort. Providing a memorable and luxurious experience is our priority, and we're thrilled that you enjoyed your stay.We appreciate your positive comments, and we look forward to welcoming you back for another exceptional experience.Best regards,

8/10 Good

Troy, St Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Troy;Thank you for rating our resort. We're grateful for your four-star rating, and we strive to continuously improve our services to ensure guest satisfaction. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Robert, Prosper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Clean resort. Clean rooms. Easy to get to and from airport.
Stayed 5 nights in Feb 2024
Response from Isabel Casanova on 27 Feb 2024
Dear Robert, Thank you for taking the time to share your positive experience! We're thrilled to hear that our staff, resort cleanliness, and accommodations met your expectations. Ensuring a seamless experience from the airport is important to us, and we're glad it was convenient for you.We appreciate your kind words and hope to welcome you back for another enjoyable stay.Best regards,

10/10 Excellent

Lyudmyla

Stayed 7 nights in Jan 2024
Response from Isabel Casanova on 22 Mar 2024
Dear Lyudmyla,Thank you for sparing a moment to rate our resort with five stars. We're thrilled to learn that you had a fantastic experience during your stay.We eagerly anticipate the opportunity to welcome you back for another wonderful stay in the future.

10/10 Excellent

Merik Eosifovich

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the property good for couples very quiet, many different activities. Staff is very nice. I really recommend this place for everybody. Food is amazing.
Stayed 6 nights in Feb 2024
Response from Isabel Casanova on 19 Feb 2024
Dear Merik, Thank you for your kind words and for recommending our property! It's wonderful to know that our staff's hospitality and the amazing food have contributed to a positive experience for you.We truly appreciate your recommendation, and we look forward to welcoming you back for more enjoyable stays in the future.

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Isabel Casanova on 19 Feb 2024
Dear Alisa, Thank you kindly for your 5 star rating, we are very happy to know you had an amazing stayWe hope to welcoming you soon again

10/10 Excellent

Daniel George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most incredible resort we’ve ever stayed at, and we’ve stayed at a bunch. Friendly staff, amazing dining, amazing resort, beach, pool. Everything about the experience at this resort was amazing and can’t wait to go back!
Stayed 4 nights in Feb 2024
Response from Isabel Casanova on 19 Feb 2024
Dear Daniel, Thank you for your fantastic review! We are truly delighted to hear that your experience at our resort was the most incredible you've ever had. It's wonderful to know that our friendly staff, amazing dining options, and the overall resort amenities, including the beach and pool, exceeded your expectations. We can't wait to welcome you back for another amazing stay in the future!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Another excellent week at our favorite resort!
Stayed 7 nights in Feb 2024
Response from Isabel Casanova on 19 Feb 2024
Dear Nathan, Thank you for choosing our resort once again! We're thrilled to hear that you had another excellent week with us. Your loyalty is truly appreciated, and we look forward to providing you with many more memorable experiences in the future.

8/10 Good

Benjamin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and pool were the best we’ve seen. Didn’t get an early check in or bottle of wine despite asking a couple times. Food pretty good. Room was a little dated but clean. More activities would be good. Daytime pool music could be a little too loud at times
Stayed 5 nights in Feb 2024
Response from Isabel Casanova on 19 Feb 2024
Dear Benjamini, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the grounds and pool, considering them the best you've seen. However, we apologize for any inconvenience regarding the early check-in request and bottle of wine, we will have an investigation and actions will be taken to avoid this from happening again. Your feedback is valuable to us, and we'll certainly take it into consideration to enhance our guest experience. We appreciate your insights and hope to have the opportunity to welcome you back for an improved stay in the future.Warm regards,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend Valentín Maya. The grounds are gorgeous & the service and food outstanding. We had an awesome time.
Stayed 4 nights in Feb 2024
Response from Isabel Casanova on 17 Feb 2024
Dear Susam, Thank you so much for your heartfelt recommendation! We're delighted to hear that you had an awesome time at Valentin Imperial Riviera Maya. We appreciate your support and hope to welcome you back for more unforgettable moments in the futureLooking forward to hosting you again soon.