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Reviews of Fairfield Inn & Suites by Marriott Plainville

2.5 out of 5
Fairfield Inn & Suites by Marriott Plainville
400 New Britain Ave, Plainville, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 670 reviews" "
Rating 8 - Good. 187 out of 670 reviews" "
Rating 6 - Okay. 55 out of 670 reviews" "
Rating 4 - Poor. 24 out of 670 reviews" "
Rating 2 - Terrible. 29 out of 670 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence location just off the highway but still reasonably quiet. Good breakfast and friendly staff. Short 2 minute drive to J. Timothy's restaurant for the best wings!
Stayed 1 night in Mar 2024

6/10 Okay

Seth

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Henry Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well maintained property with an above average Breakfast Buffet included. Quiet and easy to get to. Would definitely stay there again. My wife and I recently stayed at another hotel in North Carolina which advertised itself as top of the line but was quite trashy. We left after one night. This hotel lived up to its billing.
Stayed 3 nights in Mar 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Check in and staff for check in and out were great!!
Stayed 1 night in Feb 2024

8/10 Good

John

Travelled with family
Liked: Property conditions & facilities
Property was ok. Staff was not very friendly.
Stayed 2 nights in Feb 2024

4/10 Poor

Gerald

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Late arrival and they handed out one of our 2 rooms out that was double queen. Had to settle for King, unfortunately that room had no running hot water. The double queen room did not have drainage of sink trap was locked in down position had to prop it open with a butter knife for water to drain. Have picture of it and was too late to find maintenance.
Stayed 1 night in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

iryna

Stayed 3 nights in Jan 2024

6/10 Okay

Lisa

10/10 Excellent

Alan

Stayed 1 night in Jan 2024

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kiara

Stayed 3 nights in Dec 2023

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious, comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly people
Stayed 1 night in Dec 2023

8/10 Good

Hope

Travelled with family and small children
If pool not working then should advertise that

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Friendly and helpful staff, breakfast better than other competing lodgings, safe and secure, clean and well-maintained.
Stayed 1 night in Nov 2023

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is excellent. Very welcoming. This was a wonderful place to stay.
Stayed 4 nights in Nov 2023

4/10 Poor

Raelene

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very disappointed that the pool was down and we were not notified.

8/10 Good

Sadiq

Liked: Cleanliness, staff & service
Overall it’s ok
Stayed 1 night in Nov 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff, quiet and very comfortable
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Nakia, Rochester Hills

Business traveller
Disliked: Amenities, property conditions & facilities
Considering other hotels in the area, i would NOT stay here again. The pool was not working, the restaurant permanently closed, no vending areas on any floors, just behind the front desk, and older worn carpeting. This hotel is not up to standards and is in the same class as a Motel 6 or so.
Stayed 3 nights in Nov 2023

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Good value
Stayed 1 night in Nov 2023

10/10 Excellent

Nerine

Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

4/10 Poor

Donna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
There wasn't much to like. Expedia advertised a Hot tub, indoor heated pool and restaurant. None of this was available. One of the reasons I chose the hotel was because I needed to soak in a hot tub due to a knee injury. When we check in and reviewed what was in the hotel and the over zealous clerk said we don't have a hot tub and we haven't had it since Covid. We'll it's on the Expedia website for this hotel. Next came the pool, It was not working, a pump was broken the night before our checkin - Why didn't then get it fixed? Ok. Next came the Restaurant, It advertised Breakfast, lunch and dinner and live music on site. Well, it closed 4 weeks prior. Why aren't these things updated in the Expedia listing for the hotels. No compensation of any kind was offered. We came very close to leaving but couldn't get anything in the area. So the next day, we had breakfast in the lobby area. It was adequit at best. The hot food was cold. The toaster didn't toast anything completely. We left for a day of touring the area. When we returned, we were shocked to find that our room had not been touched by any housekeeping personal. When we questioned the front desk (same women who checked us in). She then told us that the rooms were only cleaned every other day. So, nothing that had been used in the room (coffee, creamers, plastic cups, towels) had been replenished. Is this a new practice? There is a lot more but you only allow 1500 characters. I could say alot m
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Hotel was clean and quiet. Staff very nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, convenient location. Would stay there again.
Stayed 7 nights in Oct 2023

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Stayed 6 nights in Oct 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Madeline helped us with confirming our reservation over the phone, and she also helped us check in. She was a delight to work with, and she met us with the highest level of hospitality!
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was upset that there was no hot tub. Apparently this was the 3rd hotel on this road trip that said hot tub and a pool but no hot tub. Hotels. Com needs to have the hotels update their amenities.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the bed was very comfy.
Stayed 1 night in Sep 2023

10/10 Excellent

Amelia, Hartford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the awesome staff at the front desk; very warm and welcoming. My beddddd EXTREMELY one of the softest mattresses I’ve ever slept on. My stay was quiet and even the other guests I seen in passing were nice as well. Definitely will be back :) !
Stayed 1 night in Sep 2023

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plainville super stay!
Fairfield Inn was truly a treat! Outstanding decor in the lobby and breakfast area. Helpful staff….check-in a breeze…room well appointed and super clean, as is the entire property. Breakfast was a delight…5*****….will happily rebook at this chain….
Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The associate at the desk was super friendly, the hotel very clean. The room was very clean as well as smelled clean. That is always my test. The breakfast was very tasty. I did almost fall in the shower as I’m only 5’ and reaching up to the pump cleaners which are rather high caused me to become unbalanced and the shower floor is rather slippery. Otherwise we had a good stay and would recommend this hotel anytime.
Stayed 1 night in Sep 2023

6/10 Okay

Katrina

Travelled with family
Dirty sock found in my room.window left open in the room- so room was very damp when we arrived.
Stayed 1 night in Sep 2023

8/10 Good

Mareke

Stayed 1 night in Aug 2023

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is what we needed most
Stayed 5 nights in Aug 2023

10/10 Excellent

Susan

Stayed 2 nights in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
The room was fine except that the bathtub was very slippery. Also, the swimming pool was closed.
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Stayed 4 nights in Aug 2023