Seasonal outdoor pool, open 8:00 AM to 10 PM, pool umbrellas

Reviews of Super 8 by Wyndham Auburn

2 out of 5
Super 8 by Wyndham Auburn
140 E Hillcrest Dr, Auburn, CA

Reviews

6.8
Rating 10 - Excellent. 191 out of 948 reviews" "
Rating 8 - Good. 319 out of 948 reviews" "
Rating 6 - Okay. 213 out of 948 reviews" "
Rating 4 - Poor. 126 out of 948 reviews" "
Rating 2 - Terrible. 99 out of 948 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Yenny

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms were clean, sparse and comfortable. Nice free breakfast but the bathtub was rickety.
Stayed 1 night in Mar 2024
Response from Super 8 Team on 25 Mar 2024
Thank you for your positive feedback! We hope to see you back again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money. The breakfast is all sugar and no substance but that there is an included breakfast is quite extraordinary for the price. Very nice people at the check in desk. A little run down and dated but again, for the price, it is so much better than places that charge twice as much. Would definitely return.
Stayed 1 night in Feb 2024
Response from Stephanie on 1 Mar 2024
Thank you for your positive feedback. We are glad you were able to enjoy your stay. We look forward to having you back again.

10/10 Excellent

Peter

Stayed 1 night in Feb 2024
Response from Super 8 Team on 25 Mar 2024
Thank you for your positive feedback!

10/10 Excellent

Todd and Tammy

Travelled with pets, Travelled with partner
The room was very nice and clean y unfortunately the jacuzzi did not work. Paid extra for non working jacuzzi
Stayed 1 night in Feb 2024
Response from Super 8 Team on 18 Feb 2024
Thank you for your feedback. I apologize for not seeing this sooner so that we could've shown you how to operate the spa jets. Please rest assured once we received this message we went and checked and everything is operating.

6/10 Okay

Gilbert

Liked: Staff & service
Sheets were soft and service was great
Stayed 2 nights in Feb 2024
Response from Super 8 Team on 5 Feb 2024
Thank you for your positive feedback. We appreciate it!

4/10 Poor

Angela or Jarrell

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel because my company Christmas party was at Tap and Vine in Auburn. I wanted to stay close, within walking distance so I did not have to drive after the party. When I looked on google maps, this hotel/motel was directly across from Tap and Vine and the address indicated walking distance. When I arrived to check in. I drove around for 30 minutes looking for the Wyndham very confused and now late for my company party. Apparently there is wrong/bad information that they know about however it is used to get more reservations so not being fixed or updated. The actual address is the court house and the hotel/motel is over 2 miles up the freeway away! I would have just driven home and not wasted the money on a hotel for the night! Plus this hotel/motel is being used to house the homeless, another hidden detail so it was loud and obnoxious all night! Doors slamming, water running, people yelling, I barely slept! It was all around a horrible experience, I would say nightmare, but can not due to the lack of sleep!
Stayed 1 night in Dec 2023
Response from Super 8 Team on 2 Jan 2024
Thank you for your feedback. If you can please let us know what misinformation was given so that we may reach out to your booking channel on your behalf to inform them of the error. Thank you for your feedback.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Super 8 Team on 21 Dec 2023
Thank you for your positive feedback! We appreciate it!

6/10 Okay

Jeremy

Stayed 2 nights in Dec 2023
Response from Super 8 Team on 21 Dec 2023
Thank you for your feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Super 8 Team on 21 Dec 2023
Thank you for your positive feedback! We hope to see you back soon.

8/10 Good

Tammera

Nice for a short stay very convenient to services
Stayed 1 night in Dec 2023
Response from Super 8 Staff on 21 Dec 2023
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Nico

Didn't listen to the speail request for handicap
Stayed 6 nights in Nov 2023
Response from Super 8 Team on 4 Dec 2023
Thank you for your feedback. We do apologize we weren't able to accommodate your ground floor request however the room type booked was only available upstairs. To ensure a handicap room request is accommodated please ensure to reserve a handicap room to avoid this issue.

6/10 Okay

Nico

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Super 8 Team on 4 Dec 2023
Thank you for your feedback.

2/10 Terrible

Wendy

Disliked: Property conditions & facilities
I have Asthma. Too many people smoking outside my nonsmoking room. I had to leave.
Stayed 2 nights in Nov 2023
Response from Super 8 Staff on 4 Dec 2023
Thank you for your feedback. We appreciate hearing the items we need to improve on to ensure this doesn't happen again.

10/10 Excellent

Cherry

Travelled with partner
Nice room - just as advertised:-)
Stayed 1 night in Nov 2023
Response from Super 8 Staff on 4 Dec 2023
Thank you for your positive feedback. We look forward to having you back.

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms could use an update but for the price definitely worth it. Rooms were clean and although worn they were still nice. Would definitely stay there again.
Stayed 3 nights in Nov 2023
Response from Stephanie on 22 Nov 2023
Thank you so much for your encouraging words and feedback! We appreciate it!

2/10 Terrible

Lily

Stayed 1 night in Nov 2023
Response from Super 8 Team on 2 Jan 2024
Thank you for your feedback.

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Ok
Staff was pleasant enough the area it was OK away from traffic where you didn’t hear the traffic noise room was clean and well-kept beds were uncomfortable for me to firm
Stayed 4 nights in Nov 2023
Response from Stephanie on 17 Nov 2023
Thank you for your positive feedback. We hope to see you back again.

8/10 Good

Cami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff
We were traveling for a funeral and had my adult children and granddaughter. We rented the family suite. It was clean and nice. The sofa beds were rough for my adult sons who are 6’2 and 6’4. The breakfast is a basic continental breakfast. It lacked any protein. The staff was absolutely the best. They were kind and friendly. Also super helpful. The night person was amazing. She remembered talking to me on the phone and remembered us and our room when we asked for more pillows to be delivered.
Stayed 2 nights in Nov 2023
Response from Stephanie on 17 Nov 2023
Thank you for your feedback. We appreciate hearing what items we need to work on to ensure our guests are as comfertable as possible.

10/10 Excellent

ROBERT M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly. Location was convenient for visiting historic Auburn. Had a great time.
Stayed 1 night in Oct 2023
Response from Stephanie on 2 Nov 2023
Thank you so much for your feedback. We are glad you enjoyed your stay while visiting historic Auburn. We hope to see you back again.

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023
Response from Stephanie on 22 Nov 2023
Thank you for your positive feedback! We really appreciate it.

10/10 Excellent

Seinin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a good gas station. Down to earth staff and funny. I felt safe there. It was clean and sanitary. I was able got some rest.
Stayed 2 nights in Oct 2023
Response from Stephanie on 25 Oct 2023
Thank you so much for your positive feedback! We appreciate hearing we were able to make your stay with us as comfortable and pleasing as we could. We look forward to seeing you back again soon.

6/10 Okay

Yelena, san jose

Liked: Cleanliness, staff & service
Pros: Location is great - close to the freeway exit, nice landscaping. Room was spacious, clean, had a fridge a microwave Cons: wifi was very unstable, was going constantly on and off No napkins or soft tissues, only toilet paper Breakfast was OK, but no yogurts
Stayed 1 night in Oct 2023
Response from Stephanie on 25 Oct 2023
Thank you for your feedback. We appreciate hearing what we need to work on to improve our guests experience.

6/10 Okay

Kenneth, Morro Bay

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Stephanie on 17 Oct 2023
Thank for your feedback. We appreciate it.

8/10 Good

Timothy, Santa Cruz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Stephanie on 17 Oct 2023
Thank you for your feedback! We love hearing your stay went well! We hope to see you back again!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Management was helpful and friendly and made the stay enjoyable.
Stayed 2 nights in Oct 2023
Response from Stephanie on 10 Oct 2023
Thank you for your positive feedback! We deeply appreciate you letting us know we made your stay with us as pleasing and comfortable as possible.

6/10 Okay

scott

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was locked our entire stay in a town that reaches 90'-100' all year round
Stayed 2 nights in Oct 2023
Response from Stephanie on 10 Oct 2023
Thank you for your feedback. We do apologize for any inconveniences encountered during your stay. Our pool is listed as seasonal which is in operation during the summer months. Unfortunately, its operation time has come to a close. Although it would be nice if we in fact did have year-round temperatures in the 90'-100's we unfortunately have started to cool down over night with the exceptions of unprecedented hotter days on some occasions that we are unable to predict. Again, we do apologize for the inconvenience.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Stephanie on 11 Oct 2023
Thank you so much for your positive feedback Mark. We are glad to hear your stay went well. We hope to see you back again soon.

8/10 Good

Brad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sign on the road says "Foothills Motel" not Super 8. Interesting property, nice staff, adequate room, and a pretty nice breakfast!
Stayed 1 night in Oct 2023
Response from Stephanie on 10 Oct 2023
Thank you for your positive feedback! We are so happy to hear everything went well during your stay! We hope to see you back again.

8/10 Good

Michael

Travelled with family
Liked: Staff & service, amenities
Decent and in good location but old and needs updating.
Stayed 2 nights in Aug 2023
Response from Stephanie on 29 Sept 2023
Thank you for your feedback. We appreciate it.

8/10 Good

Dawn

Good place to stay at .
Stayed 2 nights in Sep 2023
Response from Stephanie on 22 Sept 2023
Thank you for your positive feedback! We are so glad your stay went well.

4/10 Poor

Luther (bud)

Disliked: Cleanliness, staff & service, property conditions & facilities
There were a lot of cats, being fed by lady living at the end. Stinky. The room had not been serviced very well, but the sheets were clean.
Stayed 1 night in Sep 2023
Response from Stephanie on 22 Sept 2023
Thank you for your feedback. We apologize for all the inconveniences you endured during your stay. We have taken note of all the items mentioned so this doesn't repeat again.

4/10 Poor

Lauren

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They charge for early check in and late check out the security deposit was extremely high and if u do not check out 11 am sharp they will keep your deposit.
Stayed 1 night in Sep 2023
Response from Stephanie on 22 Sept 2023
Thank you for your feedback. We are fully transparent with all policies at check in. We do offer upon availability free early and late check outs for our rewards members and for other guests there is a fee. We apologize if any inconveniences this may have brought.

10/10 Excellent

Rudy

Stayed 1 night in Sep 2023
Response from Stephanie on 10 Oct 2023
Thank your for your positive feedback! We are so pleased to hear your stay went well with us.

6/10 Okay

Stuart

Travelled with family
Did not like the required deposit.
Stayed 2 nights in Aug 2023
Response from Stephanie on 5 Sept 2023
Thank you for your feedback. We do apologize for any inconveniences the security deposits may have caused. We generally try to keep it at a reasonable amount for all guests.

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 2 nights in Aug 2023
Response from Stephanie on 5 Sept 2023
Thank you for your positive feedback. I will relay this information to the Super 8 staff as they will be elated to hear this.

10/10 Excellent

Jiri

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel in this price category on our tour. Room well equipped, clean, everything functional. Recommend.
Stayed 1 night in Aug 2023
Response from Stephanie on 22 Sept 2023
Thank you for your positve feedback! We are over joyed you enjoyed your stay with us!

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Stephanie on 24 Aug 2023
Thank you for your positive feedback! We are glad your stay went well and hope to see you back!

2/10 Terrible

Robert

Stayed 1 night in Aug 2023
Response from Stephanie on 10 Oct 2023
Thank you for your feedback.

4/10 Poor

Pruthvi

Disliked: Cleanliness, staff & service, property conditions & facilities
Room is full of smoke smell, its the same smell we get in the casinos. But the manager refused it and said it is the usual smell of the smoke free room and tried to fool us.
Stayed 1 night in Aug 2023
Response from Stephanie on 14 Aug 2023
I am sorry to hear that your stay did not go well. Please rest assured that we will be looking into the matter you informed us of as I did not speak to you at all as mentioned. I do apologize for the distress this may have caused.

10/10 Excellent

William D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Stephanie on 9 Aug 2023
Thank you for your positive feedback! We are glad you enjoyed your stay and look forward to having you back again.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Stephanie on 9 Aug 2023
Thank you for your amazing feedback! We are pleased your stay went well and look forward to having you back again!

8/10 Good

Mirza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In couple of words we are satisfied with staff and hotel. Staff was helpful and really friendly. Rooms are clean and comfortable
Stayed 1 night in Jul 2023
Response from Stephanie on 9 Aug 2023
Thank you for your positive feedback! We are glad to hear your stay went well and look forward to seeing you back.

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023

2/10 Terrible

Renee

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I called before I reserved my room. We were doing some really strenuous lifting and felt the need for a hot tub soak. The website made it look like they had one by the pool. I called to confirm, was on the phone wth then for ten minutes to verify. Wren I arrived to check in, no hot tub except in a king suite. I needed 2 beds. She would not cancel and said I had to go through Expedia. Expedia said I had to go through the hotel. Grrrr!
Stayed 2 nights in Jul 2023
Response from Stephanie on 9 Aug 2023
Thank you for your feedback. We apologize for the confusion and inconveniences this may have brought to you during your stay. We are working closely with our booking sites to make sure this error does not occur again however when reservations are prepaid the refund has to come from the charging entity being the site. I do apologize.

6/10 Okay

raffi

Stayed 2 nights in Jul 2023
Response from Stephanie on 9 Aug 2023
Thank you for your feedback.

4/10 Poor

Greg

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was easy. The staff helpful and friendly.
Stayed 1 night in Jul 2023
Response from Stephanie on 9 Aug 2023
Thank you for your positive feedback. We appreciate hearing your stay went well!

6/10 Okay

Dietmar

Liked: Cleanliness
Stayed 4 nights in Jul 2023

8/10 Good

Dietmar

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
The property was with well maintenance, they also offered breakfast, rooms were clean and the area felt safe.
Stayed 1 night in Jun 2023