Dear Everett, Thank you for choosing us and sharing your recent visit to our hotel. We apologize for the cleanliness of the room, which disturbed your experience. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our front desk is always available to listen to you and improve your time. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Laura, Thank you for sharing your experience at Extended Stay America. We are delighted you found our room spacious and the beds comfortable during your stay. Providing exceptional comfort and cleanliness is our priority, and we are pleased that you were satisfied with your experience. Your comments regarding the need for refurbishment will be taken into consideration as we continuously strive to enhance our guests' experience. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Jessica, While our hotel may not boast luxurious amenities, we appreciate your understanding and positive feedback. We are glad to hear that your overall experience was satisfactory despite some minor issues. Your comfort and satisfaction are important to us, and we will continue striving to improve. Thank you for choosing Extended Stay America for your family's accommodation needs, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Korina, Thank you for sharing such excellent feedback about your experience at Extended Stay America! We are pleased to learn that you enjoyed a comfortable stay and exceptional service from our dedicated team. Their commitment to ensuring a memorable experience for every guest is commendable. We look forward to the opportunity to welcome you back on your next visit to the city.Sincerely,Hotel Management

Dear Robert, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Sahra, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

Dear Ja-Mairra, We are deeply concerned to learn about the incident you described. Please accept our sincerest apologies for any discomfort or distress caused by this encounter. The safety and security of our guests are paramount, and we take such reports very seriously. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable and secure experience in the future.Sincerely,Hotel Management

Dear Dennis, Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities did not meet your expectations. Our hotel is designed for guests staying a week or more at a time who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable, and well-maintained hotel with friendly staff, all at great value.Thank you again for staying with us, and we hope to welcome you back soon!Sincerely,Hotel Management

Dear Bernell, Thank you for this outstanding review and for selecting Extended Stay America for your time here. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members such as Veronica; we'll be sure to share your kind words with her as well as our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Marcia, Thank you for reviewing our hotel. We appreciate you pointing out specific items that you loved and also areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We are sorry for the inconvenience you had upon arrival. The kitchenware of your suite is kept with the front desk to ensure cleanliness, and the team delivers it to your room on request. We are disappointed if you were not aware of the same. Our front desk team is instructed to ensure they inform the guests about the policies at the check-in. Further, we are sorry for not meeting our breakfast choices, and your remarks are shared with the individuals for improvement. We understand your disappointment. Please return, and we hope always to serve you again! Sincerely,Hotel Management

Dear Rob, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear wade, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Pauline, Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. Thank you for mentioning your pleasant interactions with our staff during your stay with us. We have noted your feedback about the odor issue and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management

Dear Anitha R., Thank you for your kind words! We are delighted you had a positive experience with our check-in service. We are also glad you were pleased with our clean rooms and exceptional staff hospitality. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Dillon, Thank you for taking the time to share about your stay. We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, especially our friendly staff, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Deborah, Thank you for your feedback, and we appreciate your suggestion regarding the carpeting. We continually strive to enhance our guests' experience, and your input helps us identify areas for improvement. We hope to welcome you back to Extended Stay America soon, where we're committed to providing a comfortable and enjoyable stay.Sincerely,Hotel Management

Dear Tae Hoon, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We assure you that we take great care to maintain our suites' highest cleanliness and pest control standards. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. If we may be of any further assistance, please reach out to us directly at the hotel. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Stacey, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We appreciate your patience and understanding and will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the much-improved stay you deserve.Sincerely,Hotel Management

Dear Brandon, We are sorry to hear that your experience at our hotel did not meet your expectations. We understand how frustrating it can be to wait for your room to be ready, especially when you have made a reservation in advance. We also apologize for the unpleasant odor you encountered in the lobby. We take all guest feedback seriously and will be addressing your concerns with our team to ensure that it does not happen again in the future. Thank you for your feedback. We hope you will reconsider and allow us to provide you with the hospitality you deserve in the near future.Sincerely,Hotel Management

Dear Allyssa, Thank you for your honest evaluation. We are sorry that our staff was not as responsive as they should have been in addressing your concerns. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for. Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel during your recent visit to Pittsburgh. We always aim to provide every guest with the excellent experience expected of us, so it is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Mel, Thank you for evaluating your recent stay. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the issues that impacted your stay. As a team, we genuinely value feedback that allows us to make positive changes for the future. We will review your comments as a team to impact our guest experience better. Thank you for staying with us. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

Dear Brad, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay. Please revisit us, and we look forward to welcoming you back! Sincerely,Hotel Management

Dear Rob, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear David, Thank you very much for your candid review of your recent stay at our hotel. We are sorry for your disappointment with your room outdated and the property not as clean as expected. Your feedback is valuable to us as we strive to improve every visit. We greatly appreciate your comments about certain aspects of your suite which need updating. It is a pleasure to announce we will implement many upgrades to our property soon! We would love for you to stay with us again, as it would be a pleasure to welcome you back to our new and improved hotel. Sincerely,Hotel Management

Dear Ryan, Thank you for informing us about the incident. We are sorry for your frustration due to the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Please let us know if there is anything we can do to improve our services. We hope to provide you with the excellent service you should have received on this visit. Sincerely,Hotel Management

Dear Rawan, Thank you for choosing our hotel and sharing your candid review. We are genuinely sorry for our oversights in preparing your room. Our team strives to deliver a clean and comfortable suite for every guest, and the issues you described are unacceptable by our standards. We appreciate you bringing these concerns to our attention, and we will address them with our housekeeping team to ensure we continually meet the high expectations our guests should always have when staying with us. We hope you will accept our sincere apologies for your trouble, and we look forward to making it up to you next time you revisit us.Sincerely,Hotel Management