Surestay Plus By Best Western Pigeon Forge

Property class: 2.5

Choose dates to view prices

Close to LeConte Center at Pigeon Forge and Island at Pigeon Forge, Surestay Plus By Best Western Pigeon Forge provides free full breakfast, a 24-hour business centre and more. Stay connected with free WiFi in public areas.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Business services
  • 24/7 front desk
The current price is NZ$128
includes taxes & fees
22 Sept - 23 Sept

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with two beds, a desk with a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.4 out of 10
Very good
(71 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with a large bed, a desk with a computer, a television, and a microwave.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(51 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

A hotel room with a large bed, bedside tables with lamps, a desk with a chair, a television, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.6 out of 10
Excellent
(12 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

A hotel room with two beds, a desk, a chair, a TV, a lamp, and a refrigerator.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(85 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a desk with a computer, a television, and a microwave.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(12 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

A hotel room with two beds, a desk, a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

8.8 out of 10
Excellent
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

A hotel room with a bed, desk, chair, TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2
  • 1 King Bed

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Indoor pool, a heated pool

Park Tower Inn

Downtown Pigeon Forge
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
6.0 out of 10, 2,576 reviews
The price is NZ$77
includes taxes & fees
21 Oct - 22 Oct
Park Tower Inn
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Downtown Pigeon Forge, a neighbourhood in Pigeon Forge, is home to Surestay Plus By Best Western Pigeon Forge. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and some of the area's popular attractions include Dollywood's Splash Country and Dollywood. Anakeesta and Ripley's Aquarium of the Smokies are not to be missed. Visit our Pigeon Forge travel guide
Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308

What's nearby

  • A wooden mill with a large water wheel, surrounded by lush greenery and a small waterfall.
    Old Mill
    11 min walk - 0.9 km
  • A parking lot in front of a building with a sign for 'Pigeon Forge Factory Outlet Mall'.
    Pigeon Forge Factory Outlet Mall
    14 min walk - 1.2 km
  • The LeConte Center building with a green roof and a sign indicating it is the Department of Tourism at Pigeon Forge.
    LeConte Center at Pigeon Forge
    14 min walk - 1.2 km
  • A Ferris wheel, a water fountain, and a building with a sign that reads "Ole Smoky Moonshine".
    Island at Pigeon Forge
    2 min drive - 1.7 km
  • Xtreme Racing Center
    3 min walk - 0.3 km

Getting around

  • Alcoa - Knoxville Airport (TYS)
    54 min drive

Restaurants

  • Margaritaville Island Hotel
    3 min drive
  • Old Mill Restaurant
    13 min walk
  • Margaritaville
    3 min drive
  • McDonald's
    16 min walk
  • Old Forge Distillery Moonshine
    13 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

  • Hotel remodelled in 2023 and located near LeConte Center at Pigeon Forge
  • Close to Island at Pigeon Forge and The Ripken Experience - Pigeon Forge, Surestay Plus By Best Western Pigeon Forge provides free full breakfast, a 24-hour business centre and more. Guests can connect to free WiFi in public areas.
  • You'll also find perks such as:
    • Free self-parking
    • A 24-hour front desk, smoke-free property and a vending machine
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 65 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as desk chairs and WiFi. Guest reviews highly rate the cleanliness rooms at the property.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with cable channels
    • Microwaves, coffee/tea makers and heating

Similar properties

Exterior
Quality Inn And Suites Dollywood
Pigeon Forge
  • Pool
  • Spa pool
  • Breakfast included
  • Kids’ pool
8.4 out of 10, Very good, 1,726 reviews
The price is NZ$182
includes taxes & fees
24 Sept - 25 Sept
Quality Inn And Suites Dollywood
Compare similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20 per pet, per day
Welcoming dogs and cats only
3 total (up to 73 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

American ExpressDiscoverMastercardVisa

Important information

Optional extras

  • Pet fee: USD 20 per pet, per day
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Surestay Plus By Best Western Pigeon Forge pet-friendly?

Yes, this property allows cats and dogs (limit 3 total) with a maximum weight of up to 73 kg per pet. There's a fee of USD 20 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of 21 Sept 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on 22 Sept 2026 start from NZ$128, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Surestay Plus By Best Western Pigeon Forge?

Self-parking is free at this property.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Early check-in is available for a fee of USD 25.00 (subject to availability). After-hours check-in is not available.

What time is check-out at Surestay Plus By Best Western Pigeon Forge?

Checkout is at 11:00 AM. Late checkout is available for USD 25.00 (subject to availability).

Where is Surestay Plus By Best Western Pigeon Forge located?

Located in Downtown Pigeon Forge, this hotel is within a 15-minute walk of Xtreme Racing Center and LeConte Center at Pigeon Forge. Island at Pigeon Forge and Titanic Museum are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Surestay Plus By Best Western Pigeon Forge Reviews

8.2

Very good

8.4

Cleanliness

7.8

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 606 out of 1247 reviews
Rating 8 - Good. 330 out of 1247 reviews
Rating 6 - Okay. 161 out of 1247 reviews
Rating 4 - Poor. 67 out of 1247 reviews
Rating 2 - Terrible. 83 out of 1247 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean...handy...breakfast and great air condition
Stayed 5 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Room was great nice and clean soft bed very quiet and good location to eat and shop. Just didn't receive maid service but one day out of five and had to call the front desk to get that day other then that it was very nice
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
For the price it was a nice & safe place to stay for a few days. My only complaint would be that I had to lean on my door to lock it but it still locked so no biggie lol
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that they include breakfast unlike more expensive hotels. The breakfast was pretty good and had multiple options. The staff was also friendly and there when you needed them. I'd stay again.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Overall, we had an awesome stay! The property was clean, comfortable, and in a great location with plenty of local places close by. The breakfast was great as well, which was definitely a plus. The only issue we experienced was with the AC unit. It seemed to struggle during the daytime and didn’t really cool the room down until early morning, when it was already cooler outside. Other than that, everything was great and we really enjoyed our stay. I would definitely recommend this property!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a little getaway to do a weekend trip not needing anything from a hotel other then sleeping this was perfect. We come to Dollywood once a month so we just need a hotel to sleep and this was perfect. The bed was comfortable and the rooms were clean. The bathroom was so spacious it was perfect
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy check in and out, Hot breakfast each morning
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights for our Dollywood trip. Super close and near lots of other fun stuff. The rooms were quiet. The AC ran incredibly well on such a hot summer day. Staff were friendly and helped us check in a little late. I didn’t see the parking pass they gave me until we were leaving, so I didn’t use it in my car but would recommend you do!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable the staff was friendly and the breakfast was good.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a good breakfast.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean, property clean,friendly staff, centrally located. Pool would have been nice :)
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the beds were comfortable. Will stay there again when we are in town
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Nice price and clean place
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was ample. Within walking distance to many food and entertainment options. Front desk was so helpful. They offered a breakfast but I did not check it out. Was fine for the price.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Clean room, great for the price to be able to wnjoy Dollywood the next day.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location and stay
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice clean room good breakfast alot to watch on TV and dog friendly was a plus
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Room clean, staff amazing great stay
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Nice staff, clean room and great breakfast options.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was fresh, plentiful and had biscuits and gravy... everything was hot! Shower was excellent - hot water and great showerhead! Also Wifi signal was strong!
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast, a pool would definitely be a great addition. Not directly on the strip, but within walking distance of a lot of restaurants, and activities. We enjoyed our stay and would recommend for an inexpensive stay.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great we'll definitely be staying again
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Third time staying here and always clean and comfortable and nice staff.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in and safe and clean and close to everything!
Stayed 2 nights in Dec 2025