Private beach, white sand, sun-loungers, beach umbrellas
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Reviews of The Surin Phuket

5 out of 5
The Surin Phuket
118 Moo 3 Pansea Beach, Choeng Thale, Phuket

Reviews

9.4

Exceptional

Rating 10 - Excellent. 306 out of 398 reviews" "
Rating 8 - Good. 73 out of 398 reviews" "
Rating 6 - Okay. 9 out of 398 reviews" "
Rating 4 - Poor. 5 out of 398 reviews" "
Rating 2 - Terrible. 5 out of 398 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stop on our honeymoon. The breakfast is mind blowing and the resort, services and beautiful beach will be hard to forget! We had An amazing time
Stayed 4 nights in Mar 2024
Response from ThomasE on 2 Apr 2024
Dear Ms Shannon,Greetings from The Surin Phuket!We are glad to read that you had a positive experience in our resort.We hope to welcoming you back on your next trip to Phuket.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Antony

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Spectacular hotel. Set on the best beach in Phuket - essentially a private beach with only one other luxury hotel having access. The service was impeccable and incredibly friendly. Very well maintained property with excellent restaurants. As frequent travellers, of the best hotels in which we have ever stayed. I cannot recommend The Surin enough.
Stayed 4 nights in Feb 2024
Response from ThomasE on 8 Feb 2024
Dear Mr Anthony,Greetings from The Surin Phuket and thank you very much for your positive review.We all look forward to welcoming you back on your next trip to Phuket!Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
An outstanding resort with excellent service, beautiful beach, and exceptional villa. We had a villa with a private pool and could not have asked for more for our 25th wedding anniversary. There is quite a bit of walking as the villas are on a hill but it didn’t bother us.
Stayed 2 nights in Jan 2024
Response from ThomasE on 16 Jan 2024
Dear Mrs Aimee,Greetings from The Surin Phuket!Thank you very much for having posted such a rewarding review of your recent stay with us. We are particularly glad to read that you enjoyed our Private Pool Villa.We hope to have another opportunity to welcoming you back.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Vanessa

Stayed 4 nights in Dec 2023
Response from ThomasE on 16 Jan 2024
Dear Mrs Vanessa,Greetings from The Surin Phuket!Thank you very much for your 5 Star rating.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

8/10 Good

Jihun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place..
Stayed 1 night in Dec 2023
Response from ThomasE on 16 Jan 2024
Dear M. Jihun,Greetings from The Surin Phuket and thank you very much for your review.We hope to see you back soonBest regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Jesan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE
Simply exquisite, no words can describe how perfect this place is.
Stayed 3 nights in Nov 2023
Response from ThomasE on 14 Nov 2023
Dear M Jesan,Greetings from The Surin Phuket and thank you for sharing such a rewarding note.We hope to see you back soonBest regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Alina Mae Ching

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very attentive and showed excellent care. Where possible, they will try to help anyone. The F&B manager went around tables to check if everyone was okay at breakfast. The staff manning the beach and sports area gave special attention to those who crossed the line and went beyond the high waves when the red flag was up! Loved the turndown service in the evening, with cookies and tealight.
Stayed 2 nights in Sep 2023
Response from ThomasE on 5 Sept 2023
Dear M. Alina,Greetings from The Surin Phuket and thank you very much for having taken the chance to share your feedback about your recent stay with us.You can be assured that I will personally take this opportunity to share with Team Member concerned your kind words.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay due to pristine beach, food, quiet and relaxing environment.
Stayed 14 nights in Aug 2023
Response from ThomasE on 30 Aug 2023
Dear Mr Craig,Greetings from The Surin Phuket and glad to see that you had an excellent stay with us.We hope to welcoming you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Thi

Stayed 2 nights in Jul 2023
Response from ThomasE on 22 Aug 2023
Dear M. Thi,Greetings from The Surin Phuket and thank you for your 5 Star rating.We hope to welcoming you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

LEE, DOWNEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from ThomasE on 2 Aug 2023
Dear Mr Lee,Greetings from The Surin Phuket!We thank you for having posted a 5 rating.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

4/10 Poor

Mohammed

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The property has steep stairs which is tiring for the guests and to reach the cottage it takes so many steps without any elevators the constant noise from the trees hitting the cottage makes it difficult to sleep well the language communication with the staff is very hard with misunderstanding all the time the doors of the cottage always don't open properly it takes time to learn how to open it the doors in the bathroom cannot close properly will not come back to this hotel again.
Stayed 4 nights in Jul 2023
Response from ThomasE on 28 Jul 2023
Dear Mr Mohammed,Greetings from the Surin Phuket!We are sorry to read that we were not able to meet your expectation. Please be assured that I will be sharing this with our Team for further improvement.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Lots of stairs so just a heads up for those who may have difficulties but other than that gorgeous like the photos!
Stayed 3 nights in Jul 2023
Response from ThomasE on 24 Jul 2023
Dear Ms Stephanie,Greetings from The Surin Phuket and thank you for your review.Glad to read that you particularly liked the resort despite the downside of going up and down stairs.We hope to have another opportunity to welcoming you back in the near futureBest regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from ThomasE on 15 Jul 2023
Dear Mr John,Thank you for your positive rating.We hope to see you back at The Surin PhuketBest regardsThomas EhrhartGeneral ManagerThe Surin Phuket

8/10 Good

KAORI

Stayed 1 night in Jun 2023
Response from ThomasE on 17 Jul 2023
Dear Kaori,Thank you for your reviewWe hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

lisa

Stayed 5 nights in Jun 2023
Response from ThomasE on 9 Jul 2023
Dear M Lisa,Greetings from The Surin Phuket and thank you very much for your encouraging rating.We look forward to welcoming you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was phenomenal. The staff is incredibly friendly and attentive. The property itself is gorgeous and the private beach, while we couldn’t swim, was really the cherry on top. Be warned, there are a lot of stairs, but the staff were happy to give us a ride back up to our room in a golf cart. I cannot say enough about the staff at this resort. Each and every one of them were kind and helpful. Every time we came back to our room, our bed was made. Every time we jumped in the infinity pool from the pool chairs, our towels were folded. The restaurants have a good variety on the menu and everything was delicious. The rooms were spotless and the amenities were great. The spa in particular was a highlight. The best massage I have ever had by far. We went to another luxury resort for dinner and it was clear we made the right choice in our stay at the Surin. They made our first experience in Phuket so memorable. I highly recommend a stay at the Surin Phuket!
Stayed 5 nights in Jun 2023
Response from ThomasE on 15 Jun 2023
Dear M. Allison,Greetings from The Surin Phuket and thank you very much for your detailed review. We are glad that you felt impressed and particularly enjoyed this first experience on Phuket island.We look forward to welcoming you back on your next escape to Thailand.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2023
Response from ThomasE on 12 Jun 2023
Dear M. Sean,Thank you for having posted a review.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Julie

Stayed 1 night in Apr 2023
Response from ThomasE on 4 Jun 2023
Dear Mrs Julie,Greetings from The Surin Phuket and thank you for having posted a positive rating.We hope to have another opportunity to welcoming you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Amber, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach and timeless architecture
Stayed 2 nights in Apr 2023
Response from ThomasE on 4 Jun 2023
Dear M Amber,Greetings from The Surin Phuket!Glad to read that you particularly liked our beach and architecture.Look forward to welcoming you back.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

10/10 Excellent

WAI MAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay.
Stayed 5 nights in Nov 2022
Response from ThomasE on 24 Nov 2022
Dear M. Wai Man,Thank you for posting a 5 Star rating.We hope to see you back soon at The Surin Phuket!Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from ThomasE on 18 Nov 2022
Dear Ms Melanie,Thank you for your rating about your recent stay with us.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

Anthony P M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding.
Outstanding as always, although the room TV and sound system is last century and needs an upgrade
Stayed 4 nights in Nov 2022
Response from ThomasE on 13 Nov 2022
Dear Mr Anthony,Thank you very much for your review. Please note that the TV upgrade has been started for some room category. We are now on process to continue for the entire resort.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

8/10 Good

MUHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good and amazing except 2-3 small black Mud Colored lizards in the room which I think due to location of the hotel very close to sea.
Stayed 1 night in Aug 2022
Response from ThomasE on 24 Sept 2022
Dear Mr Muhammad,Greetings from The Surin Phuket and thank you for your review.We hope to have another opportunity to welcoming you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Excellent

simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second visit for us, great hotel !
Stayed 4 nights in Jul 2022

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel but be ready for stairs
Only one night but a lovely place. It was 107 steps from the pool to our room, so be prepared for lots of stairs. Nice beach too but too rough to swim comfortably in July.
Stayed 1 night in Jun 2022

10/10 Excellent

YEO WEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, vast private beach
Stayed 5 nights in Jun 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

William

Stayed 4 nights in May 2022

10/10 Excellent

prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, very friendly staff, nothing was too much trouble, very clean and excellent service . The only issue we faced was the choice of vegetarian food was limited, and you have to climb and walk down a lot steps to get around the hotel, it could be difficult if you have walking issue as there is no lift in the hotel , if you are ok with this then it’s a excellent choice.
Stayed 7 nights in Mar 2022

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, fantastic staff
Stayed 10 nights in Dec 2021

6/10 Okay

Jacqueline

Ordinary at best
Ordinary at best. Low value for the money. Unfortunately, a lot of children throwing tantrums. A more peaceful time could be had at McDonald’s playland! (You can blame the parents of ‘Jack’ for this negative review). They do have a beautiful beach with clear calm water but unfortunately, I suffer from SBE and therefore could not go in the water (hypersensitivity to microscopic sea creatures that get caught in bathing suit and emit toxins... like mosquito biteS!). The rooms seem outdated and there is not a lot of privacy. A lot of stairs to get to your room. Nice breakfast buffet with plenty of options. The beach massage services were very good and I appreciated the beach services provided by the locals!
Stayed 4 nights in Jan 2020
Response from The Surin Phuket on 5 Feb 2020
Dear Jacqueline, Thank you for your recent stay. We regret to read of your dissatisfaction and that you did not enjoy your stay as much as we aimed for. Please accept our sincerest apologies for any inconvenience this may have caused. With a total of 222 available sunbeds we regret that you did not find a peaceful spot along the beach. We have also reminded our associates to speak to the parents if children are above acceptable noise levels. We are very sorry for any inappropriate situation which may have occurred. We hope nevertheless we may receive an opportunity to welcome you back and convince you from the tranquil resort we are overall known for. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place isnt inexpensive, but its worth it. Best place we have ever srayed.
Stayed 3 nights in Jan 2020
Response from The Surin Phuket on 11 Jan 2020
Dear Valued Guest, Thank you for the kind words and what a delight to know that you rate us among the top of all hotels you have ever stayed. We hope we may have the pleasure to welcome you back in the near future. Sincerely, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great beach. Steep climb to the rooms.
Stayed 6 nights in Dec 2019
Response from The Surin Phuket on 29 Dec 2019
Dear Valued Guest, Thank you for your feedback and great to read that you enjoyed our service level as well as the exclusive stunning beach adjacent to our resort. We look forward to welcome you back. Sincerely, Manuel Mandaglio Resort Manager The Surin Phuket

4/10 Poor

AndrewG, Chicago

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Much better places for the money. Poor service. No beach loungers asp people reserve them with their belongings all day when not at them. No service at your lounger. Must go up to bar every time. Food is subpar except at the Thai Beach Restaurant. Hillside cottages are a trek by foot up around 200 steps from the beach. Nothing special for that price. They are banking on their high ratings but seem to have lost good service compared to other places we stayed in Thailand and Phuket. Anantara Layan was a much better stay in Phuket.
Stayed 2 nights in Dec 2019
Response from The Surin Phuket on 26 Dec 2019
Dear Andrew, Thank you for your feedback. We are naturally disappointed to read that you did not enjoy your stay as much as we aimed for. Please accept my sincerest apologies for any inconvenience this may have caused. I will discuss your feedback with the teams concerned. For guests staying in a Hillside Cottage, we will be happy to escort you from the Beach Restaurant to the top of the hill. Not one single step involved. We hope we may receive an opportunity to welcome you back and convince you from the high standards we are usually known for. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never fails to impress, will be back next year!!The best beds and Linen, the foods always wonderful and the cocktails aren’t that bad either!!
Stayed 5 nights in Dec 2019
Response from The Surin Phuket on 11 Dec 2019
Dear Valued Guest, Thank you for your return visit and for sharing your positive impressions with follow readers. We are most happy to learn that you had yet another impeccable stay and look much forward to welcome you back next year! All the best, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Excellent

Nan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I really like the beach and the rooms are clean. Overall a very nice hotel would definitely come back again. Cons: Air con is really loud. I think the noise standard in Thailand might be different to other countries. But as a hotel cater for international guests, the noise from aircon is something needs to be worked on. I got wake up by the noise a few nights. Most of the staff are very helpful and friendly especially the water sports staff. They are great! However, we didn’t think the front desk/reception staff are that good. Everytime we spoke to them, they made us feel like we interrupted them from doing their own things. The shampoo/shower gels etc are stored in the glass bottles that is simply reused guest after guest are not really hygiene. I like the factor that it is more environmental friendly but there need to be a better way than just keep reusing the same containers. Especially the body lotion which is in a jar without a pump. You need to dig your finger in the jar to get it out. Again with the glass containers, the pumps are not working. Once pressed, they took a long time to come up. But one pump is just one drop of product which can not cover the whole body or hair. Basically, the bottles are really hard to use. Pool and gym close too early.
Stayed 6 nights in Nov 2019
Response from The Surin Phuket on 30 Nov 2019
Dear Nan, Thank you for your visit and the time you have taken to share the impressions of your stay. We are glad to know you were pleased with your stay overall yet have also taken well note of the aspects which leave room for improvement. Thank you for bringing this to our attention and please accept my sincere apologies for any inconvenience this may have caused. We hope we may welcome you back in the near future. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

8/10 Good

Hua Shen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from The Surin Phuket on 22 Nov 2019
Dear Hua Shen, Thank you for your feedback and we are glad to learn that you had a wonderful experience overall. We hope we may welcome you back during your next travels to Phuket. All the best, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Excellent

Sanjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from The Surin Phuket on 7 Nov 2019
Dear Sanjana, Thank you for the maximum scores and the amazing photographs of the stunning beach right adjacent to our hotel. Hopefully we may welcome you back in the near future. All the best, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful beach we’ve been to in Phuket. Staff were super nice and helpful.
Stayed 2 nights in Oct 2019
Response from The Surin Phuket on 21 Oct 2019
Dear Valued Guest, Thank you for sharing your impressions with other travelers and we are delighted to read that you had a wonderful beach getaway at our little oasis. Hopefully we may welcome you back in the near future. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t be disappointed
Absolutely amazing hotel and location. Best beach in Phuket.
Stayed 6 nights in Oct 2019
Response from The Surin Phuket on 21 Oct 2019
Dear Valued Guest, Thank you for your visit and the time you have taken to share this lovely feedback. We are thrilled to learn that you had a amazing experience and look forward to welcome you back in the near future. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and hassle free booking via Expedia. Direct communications with the hotel via their chat app online, arranged airport transfer and all other questions responded to promptly and clearly. The place is marvellous. Service is excellent. Food is fantastic.
Stayed 1 night in Oct 2019
Response from The Surin Phuket on 22 Nov 2019
Dear Valued Guest, Thank you for your praises. We are delighted to read that you were impressed by our service and food quality. Your kind comments will be shared with the entire team. We look forward to welcome you back in the hopefully near future. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
feel unwelcome
didnt feel welcome at all. only a few of staff is smile and willing to help us, one of the beach boy is nice to us. other, is just treat us like nobody. especially when we check out, the reception saw us struggling carry with our luagguage, nobody come to help us. not even a simple " may i help you". 5 star hotel shouldn't like this. totally not worth.
Stayed 2 nights in Sep 2019
Response from Tanya on 29 Sept 2019
Dear Valued Guest, thank you for staying with us. While we are naturally disappointed to learn of your unwelcome feeling experience, please accept my sincerest apology for the inconvenience caused and please rest assured that I have discussed your comments with the team concerned for further improvement. We hope we may have a chance to host your stay once again and proof that we can do better. Sincerely, The Surin Phuket

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on a virtually private beach. Great views over the Azul Anderman Sea, Staff very friendly and always ready to help
Stayed 4 nights in Sep 2019
Response from Tanya on 26 Sept 2019
Dear Valued Guest, thank you for your kind feedback. We are thrilled to learn that you had a pleasant stay overall and look much forward to welcome you back during your next trip to Phuket. Kind regards, The Surin Phuket

10/10 Excellent

Andre, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly! Well maintained property! Most beautiful beach on Phuket west coast! Great location! Very good value for money!
Stayed 2 nights in Sep 2019
Response from Tanya on 19 Sept 2019
Dear Andre, thank you for your kind feedback, we are delighted to learn that you had a pleasant stay with us. We look much forward to welcome you back during your next trip to Phuket. Kind regards, The Surin Phuket

10/10 Excellent

Jimmy Tian Sing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay, we would definitely come back again.
Best hotel we have stayed so far. The services and amenities are great!
Stayed 2 nights in Aug 2019
Response from Tanya on 4 Sept 2019
Dear Jimmy Tian Sing, Thank you for being once again our guests! It was a pleasure to have you with us and your kind comments will be shared with the entire team. Wishing you a great remainder of the year and look forward to see you again. Thank you for choosing The Surin Phuket.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Surin Phuket is the right place for serenity and exclusion ( if that’s
Stayed 5 nights in Aug 2019
Response from The Surin Phuket on 27 Aug 2019
Dear Valued Guest, Thank you for the time you have taken to share a review with follow readers and we are very glad to know that you enjoyed the serenity of our exclusive beachfront resort. We look forward to welcome you back in the hopefully not too distant future. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

6/10 Okay

Titannia

Travelled with group
Liked: Cleanliness, staff & service
Bittersweet
The property looks nice BUT there are hundreds of stairs you have to climb up and down to get to your room or anywhere on the resort daily. If you are old or not in the best shape, you will definitely struggle and be out of breath at every turn. The bungalows are so close to each other that you don't get a lot of privacy. When I first checked in, I saw a naked male through the window of his bungalow right next to me.It was supposed to be ocean view, but it was partly ocean view, like you could barely see the ocean from the inside of your bungalow. You could not go in the water due to the tides. There were also lizards in our bungalow and I am terrified of lizards. I had to call the front desk 3 nights in a row so that someone could come and remove them. After that, I was very paranoid, I even found one in the shower! On the bright side, the staff was super friendly and helpful, the property is beautiful, the food was good (kind of expensive though), and the location wasn't too far from some of the places we wanted to go. I would stay somewhere else next time though.
Stayed 4 nights in Aug 2019
Response from The Surin Phuket on 27 Aug 2019
Dear Titannia, Thank you for your visit and the time you have taken to share the insights of your stay. We are happy to know that you were pleased with many aspects of your stay and your kind comment in regards to the service quality has been shared with the entire team. Please accept my sincerest apologies for the unpleasant encounter with your neighbor. I would like to highlight that if one shut the doors or curtains there is no way that anyone would see into another cottage, and we are sorry that this was not the case in your experience. Small house lizards are very common in South-East Asia. We are very sorry that they scared you yet are glad to know that our team was available swiftly to assist. We wish we may receive an opportunity to host your stay once again. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019
Response from The Surin Phuket on 18 Aug 2019
Dear Valued Guest, Thank you for the 5-star rating and we are glad to learn that you had a wonderful experience at our beachfront retreat. We look forward to welcome you back during your next travels to Phuket. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Excellent

Wei Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARADISE
I hesitate to leave a glowing resort only because MORE people would come to this absolute gem of a hotel. It was truly one of the best luxury resorts I have ever stayed at. The rooms are wonderfully appointed with so many thoughtful touches - from the beach bag, sun hats, and morning beverage selection; to the complimentary champagne and massage. We felt so taken care of and comfortable. The beach suite was a wonderful splurge and so worth it!
Stayed 3 nights in Jul 2019
Response from The Surin Phuket on 3 Aug 2019
Dear Wei Jing, Thank you so much for this fabulous review. We are thrilled to read that you experienced "paradise" at our beachfront resort. I have shared your comments with the entire team and we are much looking forward to welcoming you back on another occasion! Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket