Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool umbrellas

Reviews of The Royal Paradise Hotel & Spa

4 out of 5
The Royal Paradise Hotel & Spa
135/23, 123/15-16 Rat-u-thit 200 pee Rd, Patong, Phuket

Reviews

8.2

Very good

Rating 10 - Excellent. 390 out of 1000 reviews" "
Rating 8 - Good. 388 out of 1000 reviews" "
Rating 6 - Okay. 125 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Travelled with family
Great location right in the party central area of Patong Beach.
Stayed 3 nights in Mar 2024
Response from wanna on 28 Mar 2024
we appreciated for your feed back .thank you for stay with us on period.warm welcome back again for next holidays

10/10 Excellent

TENNYSON, BROOKLYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite a excellent property. There is always room for minor improvement but it was quite an excellent experience. Everyone is ready and willing to assist you.
Stayed 2 nights in Mar 2024
Response from wanna on 20 Mar 2024
we appreciated for your feedback we and thank you for period stay .warm welcome back for next holiday.have a good day to you.

10/10 Excellent

KUANXIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location
Stayed 3 nights in Mar 2024
Response from wanna on 13 Mar 2024
We appreciate for your feedback and stay with us on period .warm welcome back again for next time.have a good day to you.

8/10 Good

Chin Yew

Liked: Cleanliness, staff & service
Close to the center and within walking distance to most of the famous places.
Stayed 3 nights in Mar 2024
Response from wanna on 12 Mar 2024
thank you for your feedbback and stay with us on periodwelcome back for next holiday .

2/10 Terrible

Marina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from wanna on 6 Mar 2024
Thank you for your feedback.and stay with us on period .have a good day to you.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality and understanding
Stayed 12 nights in Feb 2024
Response from wanna on 1 Mar 2024
we appriciated for your feedback.thank you for stay with us on period.warm welcome back agian for next holiday

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a fun, lively location
Stayed 13 nights in Feb 2024
Response from wanna on 27 Feb 2024
we appreciated for your feedback.warm greeting to the royal paradise hotel for next holidaysand thank you for stay with us on period.

10/10 Excellent

Abhik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. One of the best hotels to stay in Patong with amazing facilities. Walking distance from the Patong beach and Bangla road. I booked it during my anniversary and it didn’t disappoint. One feedback: please upgrade your tv so that guests can connect to Netflix and other OTTs.
Stayed 3 nights in Feb 2024
Response from wanna on 20 Feb 2024
we appreciated for your good feedback .and thank you for stay with us on period.warm welcome back agian.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
More shuttles or motorcycle taxis to the beach would be appreciated.
Stayed 2 nights in Feb 2024
Response from wanna on 6 Feb 2024
we appreciated for your feedback.and thank you for stay with us on period.warm welcome back again for next holiday.

6/10 Okay

Allan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The pool is too small for the size of the hotel. The hotel is a victim of the "barbarians" that have taken over Patong. Rudeness everywhere. The suite was fine, not wonderful.
Stayed 7 nights in Jan 2024
Response from wanna on 6 Feb 2024
thank you for your feedback .and stay with us on period .welcome back see you next holidays.

10/10 Excellent

Peter, Prestons

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 7 days here with my girlfriend. Loved it!
Stayed 6 nights in Dec 2023
Response from wanna on 17 Jan 2024
we appreciated for your feedback.thank you for choosing stay with us on period.warm welcome back again for next holidays.have good day!!

4/10 Poor

RAHUL

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stayed in this hotel for a couple of days and it was not worth it due to following reasons: 1. We were told on checkin to come back at 3pm and the room would be ready for us. Coming back after 3pm we were told they just started cleaning the room and we had a 2 year old that was tired and needed rest after an 9 hour flight. 2. We had taken partial deluxe sea view but the windows weren't clean 3. The bathroom was moldy and dirty. 4. Staff is not that polite they have no value for guest no hotel staff present to help at morning for luggage. 5. On checkout staff accused us of taking the laundry bag. Who the hell would want to take a laundry bag from the room. After telling them off they told us to not to worry.
Stayed 5 nights in Jan 2024
Response from wanna on 16 Jan 2024
we would like to apologize a uncomfortable.may i investigate with our staff.and thank you for choosing stay with us on period.warm welcome agian for next holidays.

6/10 Okay

Masato

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from wanna on 8 Jan 2024
we appreciated for your feed back and thank you for choosing stay with us on period .warm welcome back again for next time.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an alley around 50m from the main street. Around 10-15 min walk to Patong beach,10 min walk to Walking Street.We had room at level 23,but we still could hear the noise from the clubs below all night.It is not very loud but may annoy you. Hotel required an equipment of 3000Bth deposit.Hotel provided 'welcome drink' voucher but we could only get juice from the bar. I thought it would be more welcoming if you bring the drinks to us on check-in.If you bother to provide drink voucher,then we should be able to get alcohol from the bar !
Stayed 6 nights in Dec 2023
Response from wanna on 21 Dec 2023
we appreciate for good review .and thank you so much to stay with us on period we warm welcome back for next time.

10/10 Excellent

Grandville Bernard, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay. I would stay here again
Stayed 5 nights in Nov 2023
Response from wanna on 11 Dec 2023
we appreciated for your feedback .thank you for stay with us on peroid .warm welcome back again for next holidays.

10/10 Excellent

Marylin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from wanna on 20 Feb 2024
thank you very much for your good review and warm welcome back again for next holidays.

6/10 Okay

Ammi

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Dont worry moe
Stayed 10 nights in Nov 2023
Response from wanna on 20 Feb 2024
thank you for stay with us on period .warm welcome back agian for next holidays.

10/10 Excellent

Mathew James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy
Stayed 8 nights in Nov 2023
Response from wanna on 30 Nov 2023
we appreciated for your feedback .thank you for stay with us on period.we welcome back again.have good day to you.

10/10 Excellent

John

Stayed 4 nights in Oct 2023
Response from wanna on 16 Nov 2023
we appreciated for your good review.and stay with us on period .we warm welcome back again for next holidays.

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall, the property and our room was clean. The customer service however was lacking. Staff at the front desk and at the breakfast station was not friendly or helpful. When checking out, the person at the front desk was very rude. I personally would not be staying there again.
Stayed 4 nights in Nov 2023
Response from wanna on 9 Nov 2023
we apologize about our staff .we would like to thank you for your kindly choose stay with us .on period.but would like to warm welcome back again.for next time.

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from wanna on 28 Oct 2023
we appreciated for your feed back.thank you for choose stay with us on peroid .we warm welcome back again for next holidays.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from wanna on 25 Oct 2023
we appreciated for your feed back.thank you for stay with us on period .we warm welcome back again for next holidays.

8/10 Good

Sahar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
very good stay
Stayed 2 nights in Oct 2023
Response from wanna on 13 Oct 2023
we appreciated for you good feedback.thank you for stay with us on peroid .we warm welcome back again for next time.

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Patong
Good location for shopping, nightlife and Activities in Patong. Can be noisy at night. Nice reception, pool area, and lounge. BEACH IS 10 MINUTE WALK. Breakfast is on 2nd floor with no elevator access. Breakfast variety could be better. Staff is very friendly and attentive. Lots of amenities. Good package.
Stayed 3 nights in Oct 2023
Response from wanna on 10 Oct 2023
we appreciate for your feedback thank you for stay with us on peroid.we welcome back again for next time.

10/10 Excellent

Kimberly Jaigne Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and proper
Stayed 3 nights in Sep 2023
Response from wanna on 23 Sept 2023
we appreciate for your good review .thank you for your stay with us on period .warm welcome again for next holidays.

4/10 Poor

kunal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 1 staff was good but our room was not given on time n when I asked the staff may n manager they were rude, even room service person who answered call dropped the call it's very impolite and bad location of property was fine and 1 staff on counter was nice but nothing compensate to me for giving me room 90 minute late and toilet n cleanliness was another issue I won't recommend this place to any one n poor experience here, I have been to Thailand 3 time before always nice hotel n stay but this is first time bad experience even though it was my marriage anniversary my wife she did herself some cleaning in toilet and also the dust in room, sorry for this feedback but as money was paid already so I had no choice
Stayed 5 nights in Sep 2023
Response from wanna on 15 Sept 2023
we are thank you for your feedback .all your commmet we would like to inform all department and we apologize for unconfortable stay .we thank you for your stay this period .

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay experience
Very well located to everything you need for fun and relaxation. The hotel is large and our Junior Suite was an excellent size - sure ok starting to look a little old and tired but very comfortable and clean . High floor with ocean view worth it . The breakfast included was great and plenty of variety. Overall enjoyed the stay . Thank you to the professional friendly staff.
Stayed 4 nights in Aug 2023
Response from wanna on 14 Sept 2023
we are apprecaited for good review and thank you for stay with us on period .we warm welcome back again for next time.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy
Stayed 21 nights in Aug 2023
Response from wanna on 5 Sept 2023
we appreciate for your good review.thank you for stay with us on period .warm welcome back again.

10/10 Excellent

Shane

Liked: Staff & service, property conditions & facilities
Great location. Good rooms and friendly staff. Highly recommend
Stayed 6 nights in Aug 2023
Response from Jenny on 30 Aug 2023
Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and services as well as our location.We are looking forward to welcoming you on your next stay with us.with regards,

10/10 Excellent

Danielle Rona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at The Royal Paradise Hotel and Spa. The staff were really lovely. The cleaner on our level was just the sweetest lady. We got sick during a moment of our stay and we'd let her know and she gave us extra rolls of toilet paper and kept our bathroom clean for us. We loved being all the way up on the 17th floor. We had gorgeous views of the beach and the mountains. The hotel is very close to Bangla Road, the beach and there are night markets every night just outside the hotel. The breakfast was good. Once my husband discovered the soup he had that every single morning. The only downside was the air-conditioning unit occasionally had some really bad smells come from it. We did let reception know and someone came to look at it we were leaving our room for the afternoon but perhaps the issue may have been too big to fix while we were staying there as the smells kept coming back. Other than that our stay was amazing and we'd definitely stay again in the future.
Stayed 13 nights in Aug 2023
Response from wanna on 29 Aug 2023
we are appreciate for your good reviewand thank you for your stay on period .warm welcome back again .

10/10 Excellent

Wendy, Melton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here about 11 times now love the place
Stayed 12 nights in Aug 2023
Response from wanna on 25 Aug 2023
we are apreciate for your good review and stay with us on period we warm welcome back again for next holiday.

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing check i
Disappointing check in. Took a long time and they could not seem to understand I had already paid. Refused to give me my keycard until I paid! Finally sorted after 20 mins but no apology! The pool area was nice and bar and pool staff helpful and friendly
Stayed 3 nights in Aug 2023
Response from wanna on 11 Aug 2023
we would like to apologize for our staff take long time.we would like to thank you for choose stay with us on period .warm welcom back again for nex holidays

8/10 Good

Ahmad, Egaila

Travelled with group
Liked: Cleanliness, staff & service
I stayed for 6 days all I can say its the best near all the activities in Patong
Stayed 5 nights in Aug 2023
Response from wanna on 8 Aug 2023
thank you for stay with us on period .and welcome back again for next holiday with your family.

10/10 Excellent

C

Stayed 1 night in Aug 2023
Response from wanna on 7 Aug 2023
we are appreciate for your good review and enjoin to stay with us.welcome back for next holidays.

4/10 Poor

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Great
Stayed 11 nights in Jul 2023
Response from wanna on 3 Aug 2023
we are thank you for your peroid stay.however we apologize for your uncomfortable stay.but for next time please let us kwon when you come to phuket again please let us know.our staff would like to service you again.

10/10 Excellent

Kyla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
When you are inside it really is like Paradise. Beautiful room and great pool area. The inside is lovely. But tge area directly across from property and the neighborhood, Patong, is NOT for me. I wish we could pick this property up and put it in a better location. But we did enjoy our stay. Thank you Royal Paradise.
Stayed 1 night in Jul 2023
Response from wanna on 27 Jul 2023
we appreciate for your good comment .and thank you for stay with on period.warm welcome back again for next holidayts

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay in 🇹🇭
Stayed 7 nights in Jul 2023
Response from wanna on 10 Jul 2023
we appriciate for your good comment and thank you so much for stay with us on period .welcome back again for next holidays.

6/10 Okay

Keira

Travelled with group
Liked: Staff & service, property conditions & facilities
Place was very average. Nice staff.
Response from wanna on 10 Jul 2023
we thank you for your comment and thank you for stay with us on peroid .welcome back again for next time.

4/10 Poor

Abdul

Travelled with family and small children
Disliked: Property conditions & facilities
Property condition not the best and not kid’s friendly at all. No elevator on level 2 to access the restaurants. Lifts at the property needs major upgrade and the door closes very quickly
Stayed 12 nights in Jun 2023
Response from wanna on 1 Jul 2023
thank you for your comment we apologize that however we can inform our staff team to fix.thank you for stay with us on peroid.

10/10 Excellent

David, Dunfermline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We particularly enjoyed the central location of the hotel and the varied dining options available. The lobby bar had some very desirable cocktails and the sfaff were most amicable.
Stayed 9 nights in Jun 2023
Response from wanna on 1 Jul 2023
we are appreciated for your good comment.thank you for stay with us on period .we welcome back for next time.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2023
Response from wanna on 20 Jun 2023
we appreciate with your comment .we welcome back again for next time.

10/10 Excellent

Rikesh

Stayed 6 nights in Jun 2023
Response from wanna on 10 Jul 2023
we appreciate for your good comment .and thank you for stay with us on period . we warm welcome back again for next holidays.

10/10 Excellent

laurie john james

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, centrally situated to everywhere we wanted to go. Beautifully presented hotel, awesome breakfast and gorgeous pool area.
Stayed 13 nights in May 2023
Response from wanna on 20 Jun 2023
we appreciate for your good comment .and welcome back again.

6/10 Okay

Xin yi

Travelled with family
Disliked: Property conditions & facilities
The room wasn’t clean even each day they provide room cleaning, the floor is always dusty and dirty, I wonder what they clean, I guess just tidy up the beds and change the towels only. The breakfast is a waste of time. Don’t bother to purchase the breakfast if you’re thinking of it.
Stayed 5 nights in Jun 2023
Response from wanna on 20 Jun 2023
we appreciate for your comment .and choose stay with us. we must to train our staff to do the best clean and appologize to you.however we welcome back to stay with us.

8/10 Good

Grace, Melbourne

Stayed 6 nights in May 2023
Response from wanna on 23 Jun 2023
we appreciate for you commet and thank you for stay with us on period .welcome back again.

10/10 Excellent

Alleah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing!!
Stayed 14 nights in May 2023
Response from wanna on 20 Jun 2023
we appreciate for you good comment .we will inform our staff .thank you for stay with us on period .we welcome back again.

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from wanna on 20 Jun 2023
we appreciate for you good comment .we will inform our staff .thank you for stay with us on period .we welcome back again.

10/10 Excellent

Yoram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2023
Response from wanna on 20 Jun 2023
we appreciate for you good comment .we will inform our staff .thank you for stay with us on period .we welcome back again.

8/10 Good

Graham John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Awesome location for ease of getting anywhere. Pool water temp too hot. Gym has no air conditioning - an absolute must with the weather conditions there. Rooms were awesome, cleaning staff lovely. Some of the front counter staff had poor english and difficult to get the help necessary.
Stayed 7 nights in May 2023
Response from wanna on 20 Jun 2023
we appreciate for you good comment .we will inform our staff .thank you for stay with us on period .we welcome back again.

8/10 Good

Benjamin

Stayed 8 nights in May 2023
Response from wanna on 20 Jun 2023
we appreciate for you good comment .we will inform our staff .thank you for stay with us on period .we welcome back again.