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Reviews of The Bel Air Resort & Spa - Panwa, Phuket

4 out of 5
The Bel Air Resort & Spa - Panwa, Phuket
89/9 Moo 7 Sakdidet Road, Wichit, Phuket

Reviews

6.6
Rating 10 - Excellent. 4 out of 37 reviews" "
Rating 8 - Good. 16 out of 37 reviews" "
Rating 6 - Okay. 7 out of 37 reviews" "
Rating 4 - Poor. 7 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

8.2/10

Cleanliness

6.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel . Good for families with young children . Nice pool . Breakfast was ok at first but every day something disappeared so at the end it was bread eggs and sausages ... The beach was not so nice and the food at the beach was terrible even though it was so expensive . If you have a big family then the best to walk out from the Hotel and hire somebody with a minibus to drive you around ; it can be cheaper than renting a car or a van .

8/10 Good

michelle, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good family hotel little service and bad location
the hotel room (2 bedroom suit) was specious with big swimming pool and good kitchen facilities, ideal for families with infants and kids. location is quite far and you need to spend at least 1000 bhat to go out to any mainstream place. there is a shuttle service free from hotel, but that will take you to a small area (rocky beach, so canot enter the neach) with few sitting joints. the service is horrible, cannot underdstand english at all. in one incident, we went up to the roof top restaurant and asked for butter for the baby. it took them 30 min to bring butter from down stairs kitchen. i will recommend this hotel only to families with kid away from the local hurdle. but be prepared to get poor service and pay for transport. my over all rating will mbe 3.5/5

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great hotel
The receptionist at the counter was really really helpful, friendly and pleasant. The only demerit is that the elevators were all out of order and not designed to the required convenvenience to the hotel guest as expected. The breakfast could be improved by having more different varieties of food. It was the same every morning. Otherwise it could be a great hotel to everyone.

2/10 Terrible

Ed

Disliked: Staff & service, property conditions & facilities
Bad experience in customer service
Staff need training in customer service, they think that saying Sorry the problem is solved. I will consider other option in Phuket. Definitively Im not returning to this hotel in the future.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Stay.
This hotel was a pleasant stay, although a bit far from the main attractions that phuket has to offer. Staff were friendly and always on hand if needed. Breakfast menu was a little disappointing, but overall, it's a nice place to stay if you just want to relax in a quieter part of Phuket. A huge thank you to our driver, Mr Bu.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Even though the language was a barrier, they were very accomodating. The hotel layout is a little spreadout, far from the main lobby and dinning room but the rooms had an amazing view!!

8/10 Good

Stacey, Manhattan, New York, NY, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to visit Phuket Town
The hotel was terrific ...full kitchen and nice bathroom. Some of the staff spoke English and it was helpful when arranging transportation. The hotel is not near any beach. They will shuttle you but it is near the port of Phuket. If you are doing activities in the town or want to visit Cape Panwea this is a good location for a night.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you have young kids
We had a great time. The hotel was quiet but close enough to major points of interest to keep everyone happy

6/10 Okay

Nick, Singapore

Liked: Cleanliness, room comfort
Cape Panwa - Bel Air resort
Hotel - quite nice Rooms - big and comfortable enough The private plunge pool room was big but absolutely no view on level 2. Felt like it was in a car park. I would think the higher level sea view rooms might be better but the view from the pool deck area has what looks to be like oil storage tanks and a water tower with glimpses of sea around. Restaurant - disappointed in Thai food selection. I have never seen turkey so prominent in any menu. Caterered well to western food Staff - competent and pleasant Wi-Fi - although my reservation through Hotels.com stated free wireless in the description next to room type, the hotel insisted it is only free in the hotel lobby and pool deck area, so I had to pay to have wi-fi in the actual room. The "pay as you go" wi-fi rort by hotels continues - skim the cream from the customer. An overall wireless connection payable by the hotel to an ISP is surely included in the overall room cost, especially when it is a fact that there are usually quite a few guests in the hotel at any given time all contributing room charges. Location - extremely quiet. Whilst I thought that it would be good being in a part of Phuket that is quieter than Patong, I did not realise just how quiet. There is nothing to be found at Cape Panwa. Made me feel captive to the hotel room. This location is probably best for honeymooners. It is not really a good family destination unless you want your kids screaming how bored they are.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
little far from main town
staff do not know how to speak english hotel staff need to learn english

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The bad things are no free wifi, not so many choice for the breakfast.

10/10 Excellent

Anna, Lund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. We had a very nice apartment nice furnitured. They have a free shuttle to their very beatiful private beach. The best hotel in all our trip. Good service with both pooltowels and beachtowels at the spot.

10/10 Excellent

Michael, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a quiet location
My partner and I spent just under two weeks at the Bel Air and loved every minute of it. We stayed in the two room, plunge pool suite and loved it. The staff at the hotel are very friendly and helpful doing everything they could to ensure we had a great stay. The hotel is about 30min from Phuket town or around one hour from Patong which we had no issues with, as we wanted a quiet location and had a hire car to get around. The prices of food and drink at the hotel are good with half price cocktails between 4pm and 7pm making them about $2.50 AUS. The hotel beach club is about a 5 min drive from the hotel in a really nice beach cove. The Hotel staff will drive you there and back. You can get the same food and drink at the beach club as the hotel for the same prices. Over all we had a great time at this hotel and would recommend it to anyone looking for a nice quiet hotel with everything you would want.

8/10 Good

Stephen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Nice & quite place if you're looking for a chill out location. Recommended to rent a car to easy travel coz hotel fre shuttle takes u oni to heir exclusive private beach & within 1km radius.

2/10 Terrible

david, USA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Pathetic service
Lets start with the good. There are two bedrooms in each room. There is a nice 80-100 meter pool on the lower level. Free parking. Thats the good. The bad. "Free internet" consists of a 100 baht ($3) internet card. Was assigned a room - front desk woman said something to the effect that I didn't deserve that room - so she assigned me another room. We went to the room and it was the absolute furthest away from the car park that you could be..... and it wasn't even made up! So carry all my stuff back to the lobby while she takes her time finding a different room. After about 15 minutes I get the room next to the spa.... which I can smell in the bedroom. The main air conditioner leaked when it was on - huge puddle of water on the floor. The next day I point this out and after a guy comes and looks at the water I'm told - "don't use this conditioner!". Yeah - its about 37 degrees celcius but I don't need an air conditioner. Room had paint missing on cabinets, balcony had broken down furniture. Breakfast was ok but thats being generous - some days no glasses - other days no bowls - you get the picture. I asked that our room be made in the morning as we go out in the morning and return mid-afternoon. EVERY day but one they made the room after 3pm! If you absolutely have to stay here make sure you get a car - otherwise you'll spend a fortune on the taxi mafia to get anywhere.

8/10 Good

Steve, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good if you are ooking for somewhere quite
Staff were very good, very obliging. There is an inconvienience if staying in the bottom units near entrance. To access lobby ,spa, restaurant, pool/bar, kids play area, you have to climb 3 floors of steep stairs on the outsie of the building,especially if it is raining.

6/10 Okay

Sandals, Tokyo, Japan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointed
This hotel should not be rated 4 stars, we were quite disappointed with the stay. It took us an hour to drive there by taxi from the airport (the website says 40 minutes) and when we arrived, the baby bed was not ready in our room and our infant was already asleep. We had to wait over 30 minutes to get the baby bed and when my husband called down to the reception, they hung up on him TWICE! The hallways would be flooded after a night of rain, the breakfast food was reheated from the day before, there were bugs everywhere, so we had to keep food in the refrigerator. The pool was ok and the rooms were clean. We booked here specifically because it had 2 rooms, so we could eat dinner and watch tv after the baby had gone to sleep, but next time we would find somewhere closer to the airport and with better customer service. I would not recommmend anyone to stay here. We stayed before at Indigo Pearl in Phuket and that resort is WAY better. If you are going, stay there!

2/10 Terrible

Janice

Liked: Cleanliness, room comfort
Disliked: Staff & service
Far from a resort &spa. Never go back again.
Check in they wanted to charge me extra for my child who doesn't even go to school yet. I never had a problem like this at the other hotels I was staying at. The staffs' English is extremely poor. I asked them where I could go to buy some drinks, snacks, and fruits. They told me to take the shuttle which took me to the beach. So, we headed back and then they told this driver to take us to a little mini mart that I am pretty sure is owned my the hotel owner because of the distance. They could have told us to just walk outside the hotel and there was a little place next to it. At check in this lady had complained about the A/C not working and she had called the day before and no one had fixed it. I had the same problem when I got to my room. I had to go to the lobby the next morning to tell them again so someone would fix it. The guy didn't even knock and just walked in which scared my son. Getting to the lobby and to breakfast was a hassle because it was on the other side and there was a steep slope. It makes it difficult if you have children especially a baby. They also did not have an elevator and I had to climb up the third floor with my kids. I asked for a crib for my baby and they said they had none left and would call me the next day. They never did, I had to call two days later from when I originally called. The guy that brought it in didn't even set it up, he just left it outside the door. I had to push it myself into the room. Far from resort and spa

8/10 Good

jinggangxu, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is nice
it is very nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

The Bel Air Resort & Spa

Liked: Room comfort
太远了
酒店位置很偏，但是周围环境很好很安静，就是离商业区及热门海滩太远了！

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk start på ferie
Vi blev hentet phuket lufthavn og kørt til bel air hotel og fik vores nøgler da vi trådte ind i vores hotel værelse blev vi alle overrasket. 3 sove værelser m bad og en kæmpe altan m. Udsigt til havet dagen efter tog vi Hotels bus til privat stranden og der fik vi en dejlig dag og blev solbrændte og smagte vores første kokosnød så vi kan klart anbefale bel air spa og resort til familieferie

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Fint hotell men dårlig service på de ansatte.

4/10 Poor

Andreas

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fel sida av ön
Helt ok hotell, men låg på fel sida av ön. Hotellet har säkert varit fin för 10 år sedan. Poolen kändes smutsig.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Good hotel but far away from everything
Our first impression when we enter into our room was “Wow”, really beautiful room. But unfortunately rest of our stay was not very pleasant. Our toilet was blocked and they fixed it every day but did not help much. The food in the hotel was terrible and we were so far away from any other good restaurant. It will take you around 30 minutes to go to any tourist place from the hotel.

6/10 Okay

Semestrare

Liked: Cleanliness, room comfort
Blandat intryck
Hotellrummen som vi trodde skulle utgöra två rum visade sig vara en trevlig överraskning med en härlig lägenhet på fyra rymliga rum o tre badrum ca 80-90 kvadrat o en härlig altan på ca 40 kvadrat med havsutsikt. Rekommenderar havsutsikt som tillval. Ett enkelt träningsrum o okej pool. VARNING för att lämna tvätt på hotellet ca 16 gånger dyrare dvs 1600 Bth på hotellet än utanför där motsvarande mängd tvätt hade kostat ca 100 BTH. Shuttle bus till stranden o ett turistområde, lite bökigt att inte bara kunna gå ut och direkt vara på plats, inga vidare prommenad vägar med rätt mkt trafik o inga trottoarer.

10/10 Excellent

A, Skellefteå

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotell Bel Air i Panwa
Vi var supernöjda med hotellet. Jättefint luftkonditionerat träningsrum. Superstora rum med stor altan.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Bel Air resort & spa, panwa-phuket
Huoneet olivat avarat, joskin nuhruiset. Aamupala oli runsas, mutta huono. Palvelu ystävällistä ja hidasta. Hotelli syrjässä kaikesta, mutta hotellilta ilmainen kuljetus rannalle ja panwan kylään tasatunnein.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Bel Air Resort & Spa, Panwa-Phuket POOL
本人一行四人,訂了2 Bedroom Plunge Pool Suite, 入住日期： 14/02/2012 退房日期： 18/02/2012 住了這麼多天客廁一直沒有熱水可供洗澡,已跟職員說了很多次,他們每次派人來維修,一直都沒有維修好,又沒有交代結果,更加沒有更換房間給我們.

4/10 Poor

Мария

Liked: Cleanliness, room comfort
испорченный отдых или философское отношение
Большие просторные удобные номера Не помешал бы косметический ремонт Дружелюбный персонал Улыбаются соглашаются (до поры) но ничего не делают Начнешь настаивать перестают улыбаться но все равно не делают Пляж грязный Мусор окурки Лежаки столики грязные Муравьи осы пчелы Никто за этим не следит Бесплатный транспорт - это убитый тук-тук который приезжает когда получится Он нужен чтобы попасть на пляж или набережную с ресторанчиками так как возле отеля ничего нет В результате теряешь массу времени так как он никогда вовремя не приезжает и не уезжает Завтрак приличный но за пол часа до окончания перестают подкладывать некоторые блюда Кондиционеры еле работают Вентиляторы половина сломаны Жара в столовке жуткая но тайцы улыбаются и от этого становится легче Долго можно перечислять всякие мелкие недочеты типа пляжные полотенца будут после обеда Главное в каком настроении вы туда приедете Если в филосовском тогда в этом отеле ждет вас умиротворение Если в критическом то подумайте нужно ли вам это

6/10 Okay

Michael, Schweiz

Liked: Cleanliness, property conditions & facilities, room comfort
Unterhalt und Ausbildung Personal
Die Anlage ist noch relativ jung und doch ist die Abnutzung schon sichtbar. Hier und dort blättert Farbe, tropft eine Klimaanlage auf den Zimmerboden, läuft ein Ventilator nicht. Das Hotel wird nicht auf dem Level unterhalten, auf dem es gebaut wurde. Personal ist zuwenig aufmerksam/empathisch. Braucht mehr Training. Grosses Plus ist der ruhige und schöne Strand mit Hotel Beachclub. Hotelshuttle fährt stündlich. Leider schliesst der Beachclub u m 17 Uhr!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
ベル・エア・リゾートは子供向けにいいホテルです。
２０１１年８月に３泊しました。プールアクセスのお部屋だったので、家族旅行（子供２人）には良い環境でした。 部屋も２LDKの広さで、キッチンも付いておりゆっくり出来ます。しかし、１階のためかソファー、エアコンがカビ臭買ったので、あまり使用しませんでした。 バスタブもありますし、シャワー・トイレも２箇所で、値段を考えるとお得です。 朝食付きのプランでしたが、種類も豊富で日替わりで料理が変わりおいしくいただけます。卵料理はコックが作ってくれますし、ビュッフェ式で満足でした。 夜は値段もそこそこで、冷たいお絞りはレモングラスの香りがしていい感じでした。高層のプールサイドでも食事が出来ますので是非チャレンジして下さい。 また、ここのホテルはプライベートビーチを持っており、am９：００～ｐｍ２１：００まで約一時間おきに無料で送迎をしてくれます。トゥクトゥクで約１０分ぐらいです。ロビーでお願いすれば時間に関係なく送ってくれそうでした！ビーチは人も少なくバスタオルやチェアーも装備してあります（もちろん無料）。食事もできそんなに高くありません。また、すぐ横でオイルマッサージやカヌーのレンタルなどもでき、ゆっくりと時間を使えお勧めです！海は透き通っていませんが、ヨットやボートも泊まって風景はいい感じです。少し泳いだ後はシャワーもありますので、ご安心を！ スタッフも対応よく印象は良かったです。ただ日本語は通じません。宿泊者は各国から来られておりさまざまです。欧米やオーストラリアの方は２W滞在するようでした。ロンドンから来ていたファミリーと子供たちはプールで一緒に泳ぎ、いい経験が出来たようです。 ホテルの周りには何もなく、５分ぐらい歩けばローカルの屋台が数件ありました。１０～１５分ぐらい行けばマッサージもあったようですが、歩くにはちょっと遠すぎます。ホテルの前にタクシー乗り場がありますので（常に車が止まっています）頑張って交渉すれば、行動範囲が広がるでしょう！私達は今回は使わなかったので値段は分かりませんが・・・・ 私達は空港のペイタクシーのドライバーに事前に予約しておいて移動＆観光は１日にまとめて済ませました。１日貸切で１６００バーツでした。プーケットタウンで買い物やエレファントトレッキング、ビーチサイドでシーフードランチをして次のホテルに移動し、プロンテップ岬のサンセット、バトンビーチのビーチ沿いで食事など、時には運転手のお勧めポイントに行ったり、自由自在な１日を満喫できました。 ここのホテルではゆっくりしたい人にお勧めです。 もう少し部屋の清掃とカビ対策をしていただくと、嬉しいのですが・・・・・

8/10 Good

Peter, København

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoteller råder over LÆKKER privat strand.
Lækkert hotel, med dejlig store værelser, og "de øverste" værelser har en perfekt udsigt over land og vand. Hotellet er virkelig gode til at have børne famillier boende, der er gode faciliteter til dem.. De eneste "negative" vi kan sige om hotellet, er at de ikke sankker super engelsk- Dog er der enkelte imellem som snakker rigtig godt. Det andet er at hotellet ligger langt fra Phuket by, Kata beach m flere. Derfor skal der køres lidt i taxi eller lejes scooter. :- ) Hotellets strand ligger 10 min fra hotellet, men der kører gratis strand bil 1 gang i timen hele dagen. MEN ALT I ALT ET RIGTIG DEJLIGT HOTEL TIL GODE PENGE.