Outdoor pool

Reviews of ASHLEE Heights Hotel Patong

4 out of 5
ASHLEE Heights Hotel Patong
160/36, Phang Mueng Sai Kor Road, Soi, Nanai Ruamjai (Nanai Soi 8), Patong, Phuket

Reviews

7.6

Good

Rating 10 - Excellent. 107 out of 455 reviews" "
Rating 8 - Good. 194 out of 455 reviews" "
Rating 6 - Okay. 98 out of 455 reviews" "
Rating 4 - Poor. 31 out of 455 reviews" "
Rating 2 - Terrible. 25 out of 455 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Clare

Stayed 4 nights in Sep 2023

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were well presented, the staff was friendly, and a short stroll over the bridge into the markets and Hard Rock Cafe (3 mins) and down to the beach (10 / 12 mins).
Stayed 11 nights in Apr 2023

8/10 Good

nattiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and helpful friendly staff
Stayed 6 nights in Jan 2022

6/10 Okay

Mariaha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect to get to everything and anything. Buffet breakfast didn’t have much of a variety, neither did the room service menu. Some staff were very very friendly, while others didn’t care much for guests.
Stayed 4 nights in Feb 2020

4/10 Poor

MAMAS

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2020

8/10 Good

Newbie, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room with some conveniences in room like an washer/dryer combo in room. Like most places the mattresses are hard and a bit low to the ground.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and in good repair. Staff are very helpful and friendly (despite the language barrier). Breakfast is not exactly to western tastes in many cases, but egg station is good. Pool is small and not many sun beds, there was also many "reserved" with towels for much of the day, which could do with addressing. Overall a good hotel in decent location
Stayed 10 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Really need to improve the breakfast buffet with more choices.
Stayed 14 nights in Dec 2019

6/10 Okay

Donald

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No Frills, but Clean and Affordable.
Stayed for a week over Christmas holidays. This is a no frills hotel with a decent location far enough from the action for a little quiet but only close enough to walk to everything. The rooms are big and clean. The rooftop pool is nice, not as fancy as the pictures make it seem. There is a bar up there but it's small and not really like a bar. The service was strange. We traveled from the US which took us about 2 days with a lengthy layover. We arrived at the hotel 2 hours before the check in time so they charged me 200 Baht for checking in early. I get that there are rules, but seriously.. $7 and the room was ready anyways. Not a warm welcome. I brought food home one night and didn't have a fork. I figured I could borrow one from the restaurant downstairs. They made me put down a 100 Baht deposit lol. Because of the language barrier there isn't much point in arguing these points with them but even though the staff was friendly enough it still cheapened the experience. Breakfast was good, eggs and pancakes made to order, lots of bread and fruit, wish there was bacon. I'd stay again if I couldn't find a better deal elsewhere. Walking note: The main street you have to cross to go anywhere is somewhat terrifying to cross. Not the hotels fault but worth mentioning if you're a little older or have mobility challenged.
Stayed 2 nights in Dec 2019

10/10 Excellent

Camilla, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating, the room was big, good location within walking distance of everything.
Stayed 8 nights in Dec 2019

6/10 Okay

SHAFIR

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is quite ok and easy to reach for Indian food
Stayed 4 nights in Dec 2019

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointing in overall and staff are also very rude. Especially this lady staff made our stay at this hotel terrible. Asking extra money without checking the system and behaved like we staying at her hotel for free. There are many other better options you can go for.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back to this hotel and i recommend to all.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean the staff were very helpful and pleasant
Stayed 17 nights in Sep 2019

6/10 Okay

Su

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good breakfast, friendly staff. Huge room. The only bad is have cockroach all over the room. The staff offer to change room but we worry need to start the killing again so decided not to change.
Stayed 3 nights in Oct 2019

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and i loved staying at Ashlee heights, the rooms are huge and have everything you need. Easy to get to the shops and beach. The staff ate amazing, so friendly and helpful. The pool is great. We will be coming back and hopefully bringing family with us.
Stayed 14 nights in Aug 2019

8/10 Good

Kiran

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. Located near by jungcyelon and patong beach. But little expensive.
Stayed 3 nights in Aug 2019

8/10 Good

Judeline

Liked: Staff & service, property conditions & facilities, room comfort
The spot was conveniently situated from everything. 10-15min walk to the Patong Beach, Bangla Street and from a number of really great restaurants. The staff were always so polite, always bottles of fresh water available. breakfast buffet was ok - it could have done with more variety. The only issue I had was that when we left our room during the day, taking your hotel card turns everything off, meaning AC off so room was stifling when returning, which attracted heaps of cockroaches. I get it, being in a not so clean part of Patong, but I wasn’t impressed with that. Other than that - it was really lovely. Totally rate the staff - always pleasant and so lovely
Stayed 5 nights in Jul 2019

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Modern hotel witg hard beds
Beds are very hard
Stayed 1 night in Jul 2019

10/10 Excellent

Paul, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, the rooms lookedike the pictures, safe and secure everything worked well. It has been the best hotel i have stayed in since been in thailand and i have stayed at 4 hotels, the ashliegh heights been the best, thankyou to the staff and hotel for making our stay wonderful.
Stayed 7 nights in Jun 2019

10/10 Excellent

Edwin, Manila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff specially Pat and the security guard who is also all around.. hahaha...beautiful and spacious room for its price. Good breakfast specially when you’re filipino because there is always rice. Edwin and Thong from the Philippines.
Stayed 2 nights in May 2019

4/10 Poor

Wing, Malaysia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel that i have ever stay in Thailand! The check in experience is super bad where we waited for 1 hour to put on an extra bed. The staff seems frustrated when we checked in at 11pm due to flight delayed. When we go in the room, we are greet by 2 cockroaches, yes COCKROACHES! and the hotel smelled like some parts are with mold.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and spacious and tidied on a daily basis. Hotel food was nice and of good value. Hotel situated in a good location. Nice pool and lounge area.
Stayed 10 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
First day breakfast was OK. After all there's not much choices. 9am in the morning and the food was left with leftovers. Food wise, not much choices. Staff was OK. Not that friendly but helpful upon request. Room was clean but somehow there's cockroaches. Gross. Bit of smell in the room for the first day.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Stayed 7 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The staff were not helpful at all. If the staff were more helpful and friendly it would have made a huge difference. Out of all the places I went in Thailand this place lacked service the most.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Location convenience. Free parking Good deal All staff wearing smile and polite
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience in hotel was alright. But however, every morning, lots of door banging and slamming from other rooms that belonged to other occupants that mainly came from China. Sure other hotels may experience similar situation so it isnt the hotels' issue. Adding on, a china family allowed their son to pee into the drain by the side of the wall at the pool area. It was really unacceptable when the family did not bother to at least wash the pee off the wall.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staffs were mostly friendly and helpful. No matter in the daytime or night time, there is no lightings to illuminate the corridor. Overall, the stay there is quite pleasant.
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Location is great, however the staff really dont understand anything we tried to tell them, check in was a joke, we asked for rooms together and all got different floors, BEDS were impossible to sleep on, we had to put the day bed on top to sleep
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff! Overall a very clean hotel
Stayed 5 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude hotel staff
Terrible.rude hotel staff.wont come again. Room Too noisy.
Stayed 1 night in May 2018

8/10 Good

P.Yang, MN, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent rooms and location, the pictures are definitely old and the rooms do not look like that but it's decent for the price. Breakfast selections were different every morning and was ok but there's lots of restaurants and shops right outside if you prefer to eat out.
Stayed 3 nights in Apr 2018

8/10 Good

AYG, Kuala Lumpur

Liked: Cleanliness, room comfort
Overall - OK
Spacious and clean room. Worth the money. A bit of a distance to nightlife district if by walking. Staff should improve on friendliness.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything excellent from the day I enter the hotel. The staff quite friendly. The room condition was good. I got no problem during my stay.
Stayed 4 nights in Apr 2018

6/10 Okay

Min Ren

Liked: Cleanliness, staff & service, room comfort
Nice location, service could be better
The location of the hotel was great. Unfortunately, the emergency exit was under construction when we arrive. They still give us a room that is right next to the construction stair.... it was soo noisy. They should have given us a room that was further down the hall.

8/10 Good

Jiten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome 3 nights
Stay was awesome...hotels location was good it was away from the busy streets. Shuttle to and from the mall and beach. Very convenient. Pool on the rooftop was amazing. Staff very friendly and helpful. Two security guys were very helpful. We enjoyed our stay.

6/10 Okay

Brandon, Singapore

Liked: Cleanliness
Disliked: Staff & service
More like an service apartment than a hotel
Exceptionally bad service counter staff at check-in, playing with his hp whilst processing my check-in and ask me to wait! Location was quite tough to find for someone not familiar even with a GPS! Room was spacious esp for the 2 bedroom suite with own toilet and balcony, however the bed was quite hard and pillows quite thin. Buffet breakfast menu changes daily and taste not bad. Roof top swimming pool was small and dirty. Location is not within walking distance from jungcelyon mall and beach. Only friendly staffs are the cleaners! Will not recommend for people who don’t drive!
Stayed 6 nights in Feb 2018

6/10 Okay

filiz, Sydney

In the heart of patong
It was cheap and we needed to stay for one night and it did the job
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Waste of money
Considering this is one of the newest hotels in Patong the rooms were horrible and needed a lot of attention. The pool looks amazing in the photos, but when you see it is real life you can tell how strategically they were taken. The rooms had shower over bath but no curtain or door so the water went all over the bathroom! It was impossible to stop it flooding the floor and the sink and toilet. None of the TV Chanel’s were watchable as they were all fuzzy.
Stayed 2 nights in Jan 2018

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Good value for money in an area of patong I like to stay
Stayed 2 nights in Jan 2018

10/10 Excellent

Zhi Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Hotel does not provide any free shuttle anywhere. However they can arrange for you, 200baht for a taxi to areas around Patong but you can actually just walk to Patong, about 10 -15mins walk. In about 5mins towards patong, you will enter busy area of patong. Clean and spacious rooms, good service.
Stayed 3 nights in Jan 2018

6/10 Okay

Adri, Sydney Australia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel was acceptable. Even though it was about a ten minute walk to the beach it was still close amongst the shopping centre, street food market, stalls etc... The family suite room was very spacious and clean. The pool was nice but the surrounding was old , rusty and unattractive. There was an unnused bar and the one time that it was attended so that we could enjoy a beverage by the pool , it was the biggest disappointment. Not only it took a long time for our cocktails to arrive as they prepared it from somewhere else but there was no alcohol in it and the taste was disgusting. Expensive and undrinkable. The most important thing that I wasn’t happy about was the receptionist poor level of English. There was only one out of four that spoke a little bit even though we had to repeat several times to be understood.
Stayed 14 nights in Dec 2017

4/10 Poor

Sean, Belfast

Disliked: Cleanliness, property conditions & facilities, room comfort
Good Location
Good location but allot of the basic stuff missing . Rooms need allot of maintenance ,light bulbs blown , curtain liners missing . a good deep clean to the rooms should be performed each day , i think they just attend to the bathrooms and make up the bed . Balcony area totally ignored , glass is fillthy Upstairs pool - broken loungers . there seems to be the facilities for an outdoor bar but it was never manned the whole two weeks didnt book breakfast so cant comment
Stayed 13 nights in Dec 2017