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Reviews of Sunset Beach Resort

4 out of 5
Sunset Beach Resort
316/2 Phrabaramee Road, Patong, Phuket

Reviews

7.6

Good

Rating 10 - Excellent. 79 out of 287 reviews" "
Rating 8 - Good. 115 out of 287 reviews" "
Rating 6 - Okay. 53 out of 287 reviews" "
Rating 4 - Poor. 27 out of 287 reviews" "
Rating 2 - Terrible. 13 out of 287 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was too hard
Stayed 11 nights in Apr 2024

6/10 Okay

Ralea

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The servicing of the rooms, the towels were a disgusting grey color (should have been white) only had 2 towels no hand towels or face washers. no mini bar or milk to have with a coffee. The surrounds were untidy and dirty.
Stayed 4 nights in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Catherine Guintu

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible, provides free shuttle, street food across the street is a bonus
Stayed 3 nights in Apr 2024

6/10 Okay

Nadine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a bad resort. Breakfast is good, location is good. Was a bit noisy with street sounds and some partying but removed enough from Patong that it was quiet in comparison. The room could have used a dusting and deep clean. The outlet by the bed was just a hole in the wall where the plug should have been and had years of dirt built up. The bathtub had a lot of mystery stains that could have been removed with a good cleaning. Slightly run down and needing a fresh coat of paint on the outside. Spa services are good but a bit more pricey than some amazing massage places within a block radius. The road outside is very chaotic and difficult to cross, so felt like a game of chicken. The beach directly out front is a bit dirty and not the greatest place for swimming. If you want a beach vacation, not the most practical location. A few of the beaches in the area are a bit rocky/ lots of coral to step on and not ideal for swimming.
Stayed 8 nights in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Staff were great, was a bit dusty in my room when I moved in
Stayed 7 nights in Feb 2024

8/10 Good

Nuno

Stayed 4 nights in Feb 2024

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place to stay. Good shuttle service but as there are no specific shuttle times, it would be good if you could follow their location on an app so you’re not standing around waiting for an hr for them to turn up. Room - was upkept well by housekeeping but room smelt very musty and is quite old Restaurant- is fantastic and food is well priced with a very extensive menu for all. Breakfast buffet was great too Negative was the extremely unacceptable false advertising in their pictures. This is NOT on the beach and on a really busy road with ocean across the road
Stayed 8 nights in Feb 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. I highly recommend for price. I loved the pool.
Stayed 5 nights in Feb 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie-Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 12 nights in Jan 2024

10/10 Excellent

Mara, Balaclava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay… huge king size bed!!!!
Stayed 14 nights in Jan 2024

10/10 Excellent

Leon

Stayed 12 nights in Jan 2024

2/10 Terrible

Meshari

Stayed 1 night in Jan 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a nice property with a beautiful pool and excellent breakfast buffet. The staff is friendly and helpful, and there is a nearby convenience store among other small businesses. At night, a long row of street food carts sets up across from the hotel with many options. It is a quiet area out of the busy part of Patong. The one drawback of the hotel is that it is not directly on Patong beach and is about a 10 to15 minute walk to the beach. The hotel also has a regular shuttle to take you to the beach or there are taxis in front of the hotel.
Stayed 4 nights in Jan 2024

4/10 Poor

Hiroaki

Stayed 3 nights in Dec 2023

6/10 Okay

Pete

Disliked: Staff & service
Stayed 4 nights in Dec 2023

6/10 Okay

Chanthay

Stayed 2 nights in Dec 2023

10/10 Excellent

Preeti

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice place to stay but be sure to get an ocean view room.
Stayed 3 nights in Nov 2023

10/10 Excellent

ISMAIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view to sea
Stayed 3 nights in Jul 2023

10/10 Excellent

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a beautiful, relaxing time here. It was clean, safe and staff friendly. Nice quiet end of Patong but a free shuttle (or cheap grab or a walk) into town which isn’t too far. Room service was good and super quick!

6/10 Okay

Elani

Travelled with family
Liked: Staff & service
Nice breakfast, great pool. Some areas are a bit run down.
Stayed 7 nights in Sep 2023

8/10 Good

Jana

Stayed 2 nights in Sep 2023

8/10 Good

David, Brisbane

Stayed 11 nights in Aug 2023

10/10 Excellent

Yousung

Stayed 2 nights in Aug 2023

8/10 Good

Maria Rosa

Liked: Cleanliness, staff & service
The room was nice and clean. The bathroom was too dark and we had a problem having no hot water which got sorted quite quickly. Location is good. Tuk tuk service was good too. The pool was awesome. Restaurant food was very nice too. We would recommend this resort.
Stayed 13 nights in Aug 2023

6/10 Okay

Jocelyn

Travelled with family
Disliked: Property conditions & facilities
Resort was well located with easy access to Patong and tourist sites. Check in was very poor but later reception staff were helpful. Toilet leaked when flushed, shower temperature was too hot then cold and not consistent. Power shut off at least 4 times during our stay (1week) and TV reception was not consistent with HBO channel often not available. Air conditioner overflowed spilling water all over the floor - but was rapidly repaired once reported. Suggest a regular timetable for shuttle bus which is advertised to guests rather than sitting and waiting until the next one came along. Also a folder in the room with instructions for how to use TV, lights, telephone and information about the resort and facilities.
Stayed 6 nights in Aug 2023

4/10 Poor

KAREN

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The bed linen and pillows were the only standout. The pools were good and well maintained. The whole place needs money spent on it. Am sure it was excellent accomodation a long time ago. We found it sadly neglected and in need of renovations here and there. Covid possibly has contributed to this.
Stayed 3 nights in Apr 2023

10/10 Excellent

Phu Hoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was quick. I got the room right away instead of having to wait till noon. Reception staff was helpful. The beaches were at a walking distance, which was wonderful.
Stayed 4 nights in Apr 2023

2/10 Terrible

Ronald

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The public indoor areas were filthy/unhygienic the filth in the kitchen area stopped me from eating pre paid breakfast.Our balcony railings were covered in reptile faeces.We had holidays there 13 years ago and loved it. To toyota off no reliable Wifi.
Stayed 6 nights in Mar 2023

8/10 Good

Lesley

Stayed 2 nights in Feb 2023

4/10 Poor

Adel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Anthony

Travelled with group
Liked: Staff & service, room comfort
An OK stay.
The location is fantastic. The customer service was decent as well. However, the pool bar & swim-up bar were not open while we were visiting. That's a bummer. There was not enough staff for dinners at the restaurant, we were told no for many of the food items on the menu. Also, our rooms just didn't seem that clean. The bathroom was not either. The grout could use serious cleaning or re-grouting. I think it could be a great place with some updating.
Stayed 3 nights in Jan 2023

10/10 Excellent

Joe

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Good thx
Stayed 6 nights in Jan 2023

6/10 Okay

Robert

Stayed 1 night in Dec 2022

4/10 Poor

Neil

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
They said we didn’t have a booking when we arrived and made me pay for the first night and then it took a week to get a refund and had a second booking and they also said we didn’t have a booking when our friends arrived. This was common with other guest arriving at that resort
Stayed 15 nights in Oct 2022

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful to stay. the pool is like an oasis and so clen to swim inn. The staff could not be more friendly and there isa shuttle bus into Patong town as you need it or if you don't mind a walk, you can walk it as we did. In the front there is a food market in the evening. Will be back again, loved it <3
Stayed 10 nights in Oct 2022

4/10 Poor

basem, ahmadi

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
the bathroom was old
Stayed 3 nights in Aug 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly and helpful staff, nice pool with waterfall(s), property kept clean and tidy, nice restaurant with indoor and outdoor seating, small bar in front, nice sea views, and perfect for watching sunsets, and a fabulous all you can eat breakfast buffet.
Stayed 2 nights in Oct 2021

10/10 Excellent

olin dewitt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY
Beautiful large room, bath had tub and shower and beautiful view of beach. Restaurant has great food and service. Staff was very friendly and helpful. I will be back next trip here. I would highly recommend it
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpfull. The rooms nice and clean lovely pool. And very nice food.
Stayed 7 nights in Mar 2020

10/10 Excellent

Lee, Canberra, Australia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good pool, couldn't get cocktails from the swim up bar, only beer. Though you could get them from the other bar and take them to the pool so no problems. Staff were friendly. View was good from balcony though cars are quite noisy. Fairly good location though bangala not in walking distance, easy to get taxi.
Stayed 7 nights in Mar 2020

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, not that good staff
Good hotel. Swimming pool quite big and wasn't too busy. Breakfast is alright but pretty much the same every day. Room is big and bed very comfy. It is advertised they have a beauty salon where they do manicures, pedicures, etc but when I went to ask, they told me they only do hair treatments (why do you advertise it then?) when asked in reception where to find a beauty salon, they were very rude and they only said ''in patong''. Not helpful at all.
Stayed 6 nights in Mar 2020

10/10 Excellent

Dana, Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't stay at sunset beach resort I stayed at another property oceanfront resort cause they had no rooms available on our arrival
Stayed 10 nights in Feb 2020

8/10 Good

Julie, England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely room. Good enjoyable food. Evening entertainment was good. Lovely pool area. Friendly helpful staff.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Everything is good but did not like the TV programming last Time I was there in 2018 they had sport channel movie channels this time they had no sports and one movie channel in English and that also didn’t work most of the time. Very disappointed
Stayed 8 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2020