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Reviews of Secret Cliff Resort Phuket

4 out of 5
Secret Cliff Resort Phuket
707 Patak Rd, Karon, Phuket

Reviews

7.2

Good

Rating 10 - Excellent. 102 out of 395 reviews" "
Rating 8 - Good. 131 out of 395 reviews" "
Rating 6 - Okay. 84 out of 395 reviews" "
Rating 4 - Poor. 43 out of 395 reviews" "
Rating 2 - Terrible. 35 out of 395 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Archana

Liked: Cleanliness
It’s far from the beach and other restaurants.
Stayed 10 nights in Apr 2024

6/10 Okay

Mohammad

There is a weird animal (crickets type noise) around the property which is very loud
Stayed 1 night in Apr 2024

6/10 Okay

Mohammad

Liked: Cleanliness
Good peaceful place
Stayed 1 night in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the view and privacy!
Stayed 4 nights in Mar 2024

10/10 Excellent

Christos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , amazing nature , super quiet and the staff is extremely polite and nice !!!
Stayed 1 night in Mar 2024
Response from Muek Reservations on 8 Mar 2024
We are delighted to learn that you had memorable stay with us. We look forward to welcoming you on your next visit to Phuket

4/10 Poor

Henry Morgenthua

Stayed 6 nights in Jan 2024
Response from jim on 24 Mar 2024
Please advise what inconvenience is during your stay so that we can rectify it for better service

6/10 Okay

Rouzbeh

I’d give it 3.5 star so keep your expectations in tact. The gym; forget about it … it’s garbage! Breakfast is ok but too busy. The restaurant has a beautiful view though. The one bedrooms are on the other side of the highway but they have transportation non-stop.
Stayed 3 nights in Feb 2024
Response from Muek Reservations on 8 Mar 2024
Thank you for your review and especially comment on our fitness room. Your view will be forwarded to our management team for further improvement

10/10 Excellent

Aman

Stayed 1 night in Jan 2024
Response from Looktan on 28 Jan 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Looktan on 28 Jan 2024
Thanks so much for sharing your experience with us. We hope to see you again soon.

2/10 Terrible

Elisha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location in Expedia is WRONG! It is 45 minutes walk to the beach (down a busy highway with no sidewalk) not 4 minutes away like the Expedia website claims. I called Expedia and they said it is "correct" even though it shows the wrong location in the map and lists that it is close to dining options which it is not. Other than the location being 45 minutes away from the promised location... It was a terrible experience. The beds are uncomfortable, the breakfast was stale with flies, the lunch and dinner are expensive and underwhelming, there is only one shuttle to the beach per day one way... So we ended up spending over $200 in taxies and food. The clothes washing services are 3x more expensive than in town and then it smells moldy so that we couldn't wear the "clean"clothes. (The washed bath and beach towels also smell moldy every day as well). If the resort felt like a 2 star resort... There was no counter space in the bathroom and they wouldn't bring us extra toilet paper until we completely ran out. The AC smells bad and takes a very long time to get going to be cold. Really needs renovation. The location is on a cliff... So walking is not an option... If you are unlucky enough to be across the street as we were... You have to call the front desk to send you a shuttle even just for breakfast which was horrible. I asked for my money back on day 1 and was denied because they say it's the right location even though they admitted that it shows up wrong on the web.
Stayed 6 nights in Dec 2023
Response from Looktan on 28 Jan 2024
Dear Valued Guest, Thank you so much for sharing your thoughtful review of your recent stay at Secret Cliff Resort & Restaurant. However, we are sorry to hear that some experiences did not meet your expectations. We sincerely appreciate your feedback as it gives us the opportunity to follow up on your unpleasant experience. Therefore, we will absolutely review to ensure the satisfaction of our guests and service standards are always aimed at providing to our guests. In the meantime, thank you for choosing to stay with us and we hope we have the opportunity to welcome you back on future visits. Wish Regards.

2/10 Terrible

Barry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great… 30 years ago!
Stayed 2 nights in Dec 2023
Response from Looktan on 28 Jan 2024
Thank you for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Definitely returning back here in future! View’s overlooking are simply breathtaking and sunsets from infinity pool fantastic and the restaurant views looking to Karon beach at night are dazzling with buzzing lights etc
Stayed 2 nights in Dec 2023
Response from Aun on 17 Dec 2023
Dear Value Guest, First of all, thank you very much for choosing to stay with us and thanks again for your excellent score reviews for us. Your comment will express to our team management and all staff to increase up the standard services and hospitality. Finally, we hopefully you are enjoyed and happiness during your stay and keep us memorable. Your returning is always welcome. Warm Regards, Phorntep / Team Management

6/10 Okay

Florence

Stayed 5 nights in Aug 2023
Response from Kind Regards, Secret Cliff Resort & Restaurant. on 5 Sept 2023
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to go back
Everything was really spot on
Stayed 6 nights in Jul 2023
Response from Secret Cliff Resort & Restaurant Teams on 28 Jul 2023
Dear Khun James, th Thank you for staying with us. We hope you had a pleasant time while staying with us. We look forward to welcoming you again with our improved services. Kind regards, Secret Cliff Resort & Restaurant

4/10 Poor

Soudsakhone

Stayed 9 nights in Jun 2023
Response from Secret Cliff Resort & Restaurant Teams on 28 Jul 2023
Dear Soudsakhone , th Thank you for staying with us. We hope you had a pleasant time while staying with us. We look forward to welcoming you again with our improved services. Kind regards, Secret Cliff Resort & Restaurant

8/10 Good

Rob

Travelled with family and small children
Liked: Staff & service, amenities
三ツ星相当のクオリティーですが、景色は素晴らしいと思う。
Stayed 4 nights in May 2023
Response from Secret Cliff Resort & Restaurant Teams on 7 Jun 2023
Thank you very much for sharing your kind feedback following your stay at Secret Cliff Resort & Restaurant We are delighted to read your happiness about our and your pleasure of our hotel even the site was not spot by the beach. Wish you a pleasant time while looking forward to welcoming you back again in the not too distant future. With kind regards,

8/10 Good

sun

Travelled with partner
Liked: Cleanliness, staff & service
It was a bit outdated for sure. But ocean view was great and was quite close to the nice beaches. Staffs were very kind. Good value for money.
Stayed 4 nights in Apr 2023
Response from Secret Cliff Resort & Restaurant Teams on 7 Jun 2023
Thank you very much for sharing your kind feedback following your stay at Secret Cliff Resort & Restaurant We are delighted to read your happiness about our and your pleasure of our hotel even the site was not spot by the beach. Wish you a pleasant time while looking forward to welcoming you back again in the not too distant future. With kind regards,

2/10 Terrible

Jeetinder

Disliked: Staff & service
Really stunning property, a bit in the middle of nowhere. Service was absymal. Complaints were laughed at and some of the staff v rude, ie waking you up in.tge morning with loud talking and bangining when cleanimg rooms of those who hsve checked out. Complain and you just get told "ok, ok". Had to wait best part of an hour plus 4 calls to reception just for toilet roll!
Stayed 6 nights in Mar 2023
Response from Secret Cliff Resort & Restaurant Teams on 3 Jul 2023
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 Okay

Olena

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property overrall is looking run down. Some repairs and cleanup to be done. Information about beach access was confusing in resort distribution page. There is absolutely no walking access to the beach.
Stayed 7 nights in Feb 2023
Response from Secret Cliff Resort & Restaurant Teams on 3 Jul 2023
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 Okay

Lisa

Disliked: Cleanliness
Stayed 6 nights in Feb 2023
Response from Secret Cliff Resort & Restaurant Teams on 3 Jul 2023
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 Okay

Kanyarat

Travelled with family
It was ok. The photos were nicer than the real facility. Pool was dirty and has cracked on some parts. Hard to walk up and down the hill but they have guess motor cars to drop off and pick up from the room. However, we waited quite long for them to pick us up when we checked out. Food was just ok. Not many options to choose. The view at the restaurant was amazing.
Stayed 1 night in Dec 2022
Response from Secret Cliff Resort & Restaurant Teams on 3 Jul 2023
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 Okay

Mario

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
It has a view that is breathtaking, the resort as well is very beautiful. The reception staff is very polite, but apart of this they need to change a lot of things to be the best. The cleanliness of the room and the pool is very poor, maybe is better to hire more people cause there was only one housekeeper going up and down through all the resort. The breakfast service as well needs to be changed, no European choices at all. Most of the things were noodles and in a morning we also found bolognese pasta that was there. If maybe they focus more on those things can succeed.

2/10 Terrible

Preetam Mohan

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
To summarise - Horrible staff. Have never encountered such rude staff in my entire life. We went to checkin early at 10:30 AM (had a city tour scheduled so had to keep our luggage) but got an outright no. They allowed us to keep the luggage in the office space. So that was ok. The property is really beautiful, so my wife requested the staff to click our pics. The way they responded was like we did a crime asking. Her response was no, I am busy and so is the rest of my staff. We just chose forget it and not spoil our mood because of it and went away to our city tour. In the evening, we returned to expect some better behaviour from the front desk staff but what we encountered was one of the worst behaviour I had seen ever. The front desk staff name was 'Kik' and her conduct towards us was absolutely atrocious. She was sarcastic right from the beginning. We asked for our luggage but refused to help. I am not sure how she was employed, but she was just the opposite of the term 'Hospitality'. She ignored whenever we asked her something. In short, the staff behaviour spoiled our entire day. It made us keep wondering as to why did we deserve such atrocity! On the other hand, the property is just beautiful. The view of the sea was magnificent. The in house restaurant staff were very well mannered. She played us lovely romantic music and food delivered was delicious. But all this was overshadowed by the behaviour of the front desk that has forced me to give a 1 star rating.
Response from Secret Cliff Resort & Restaurant Teams on 3 Jul 2023
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 Okay

Surakrai

Travelled with group
Liked: Cleanliness
The view of the rooms and location of this accommodation is great
Stayed 2 nights in Oct 2022

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Oct 2022

2/10 Terrible

Edwin J

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to Phuket airport the parson yhenis supposed to be picking me up left because you people didn’t update the schedule change with then so he left because my plane was change for one hour later and the airline notified you people about the change but you never passed over to the company the was picking me up so I had to paid for a very expensive taxi to the hotel out of pocket when I already paid for everything in advance and I couldn’t call anybody because I didn’t have service there so please let me know at the earliest convenience how can you people make this right maybe for my upcoming trips or something like that thank you.
Stayed 13 nights in Jul 2022

10/10 Excellent

Yan Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its amazing. I enjoyed a lot during my stay 💕 thanks for the hospitalisation
Stayed 2 nights in Jul 2022

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views of the sunset. Grounds keeping very good. Inexpensive breakfast buffet and very good rooms and restaurant. I just wish they had a sauna.
Stayed 5 nights in Jan 2022

6/10 Okay

Satnam

Liked: Staff & service, property conditions & facilities, room comfort
My stay was ok . The staff was very friendly and helpful.
View from my hotel room
Stayed 7 nights in Jan 2022
Response from Secret Cliff Resort & Restaurant Teams on 3 Jul 2023
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Poor customer service but good views
Check in was a disaster, staff didn't speak English, tried charging me for breakfast when i already paid via Hotels.com then debated with me about it. In the end called Hotels.com and i received a refund. Very steep path to villa so much so that the hotel uses golf carts to ferry customers to and fro, if you are an elderly or disabled customer, avoid. There is also limited amenities in the vicinity meaning ensure you have transport or you will pay approx 500 baht per day in taxi costs. Apart from that the view was amazing, the management really need to sort out, etiquette, respect and making the customer feel welcome. Generally a feeling of bad attitude from staff in my experience, very different from a typical hotel hospitality that you would experience in the UK. This establishment is best avoided.
Stayed 5 nights in Sep 2021

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view. Dinning area had excellent view of the beaches, room had an excellent welcoming feel, balcony was nice to have jacuzzi and beautiful view.
Stayed 1 night in Feb 2020
Response from Secret Cliff Resort & Restaurant Teams on 3 Jul 2023
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
We booked several rooms for a family holiday
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ocean view is the best, pool area is nice and Resturant is okay
Stayed 2 nights in Nov 2019

10/10 Excellent

derek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in Aug 2019

10/10 Excellent

LUCIENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great Staff! Beautiful place. Management very helpful, I had a problem with my booking with hotels.com. Hotel management was very helpful and resolved my problem in a very professional way!
Stayed 2 nights in Jul 2019

10/10 Excellent

LUCIENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly Staff. I had a problem with booking and Management dealt with in a very professional and helpful way.
Stayed 2 nights in Jul 2019

10/10 Excellent

Nui, Atlanta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with ocean view, very peaceful, excellent service, all staffs so kind and friendly. We have very good time here. Only thing I do not like is very far from the market and the beach. Every time we want to go somewhere we have to pay the taxi or get the rental car.
Stayed 2 nights in Jul 2019

4/10 Poor

Hamzah

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Only good thing about the property is the view and the customer service. Besides that, the property itself is very run down and out dated.
Stayed 6 nights in Jun 2019

4/10 Poor

RICHARD

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Location is good. Stayed in family room. Room needs renovation absolutely. Rain water kept coming inside the room. Toilet is smelly and water flow is very slow. Shower water flow is slow as well. Breakfast was good. Staff service is pathetic.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice and quiet.Location is excellent.10 minutes from patong.Staff are helpfull and pleasant.It is well worth staying there.
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities
The property has a great view, but otherwise it is totally run down on maintenance.
Stayed 3 nights in Dec 2018

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charge my card Twice "Oops"
Charge my card TWICE and laughed down the phone saying "Oops you'll get your money back in 3 WEEKS!!" no compensation only a sorry. Not really acceptable, AWFUL customer service..
Stayed 2 nights in Nov 2018

2/10 Terrible

Matan

The room was dirty when we got there, there was no hot water, the wifi still did not work, and the air conditioner had problems too. We were moved to a room next door and of course there was no hot water and internet. They did not treat us as I expected and the service to our problems was inadequate and unprofessional. We spent the first evening (4 hours) together with different engineers in the room instead of showering after a flight. As of the moment, I still do not have Internet and it does not interest anybody there either. Then when we awoke in the morning we discovered that the hotel had decided to make renovations so that we were actually in a construction site. Above all, the hotel did not look as it was presented on the Internet. The hotel is very far from anywhere and you have to book a golcar to take you to reception. not recommended
Stayed 2 nights in Nov 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service
Great property with some caveats
The property itself is breathtaking- the view is amazing, the amenities pleasant and clean, the staff friendly. we stayed in a Jr suite with ocean view, which was very modern, comfortable and had a balcony with a Jacuzzi. Nice touch. That said, the location itself is challenging. There is nothing within walking distance and the cheapest ride to the nearest beach is 250baht (approx 8usd). It's not a lot but it adds up. The other matter is that the rooms are a bit walking distance- not a big deal until you realize the path it's STEEP. We ended up requesting a ride from the room to the lobby a number of times. This property is not well suited for older or infirm guests. In sum: good hotel as long as you know what to expect.
Stayed 6 nights in Nov 2018

8/10 Good

murat

Liked: Cleanliness, property conditions & facilities
Nice hotel
Nice hotel but far away everywhere. Staf is good and helpful
Stayed 2 nights in Nov 2018

4/10 Poor

Loretta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disaster
So the property is gorgeous. It’s a lil secluded and good for couples. Communication here, though was a nightmare and the reception was not helpful at all. In fact a woman who worked the evening shift was extremely rude. So I had a broken leg and knowing that they put us up in a room that was right up and down a long flight of stairs. Almost 80 stairs. We ordered food by the pool which was not consumed and we asked the server to send it to our room. It didn’t reach the room and I was billed for it. When I refused to pay the lady at the reception told me we have already billed so u figure it out with the restaurant. That made me very mad. We were shifted from one room to the other because they got mixed up with the rooms and we had to move back and forth. We also didn’t get the room we had booked as per hotels.com. We were supposed to have a balcony but we got a room with just a common patio. But we so tired arguing with them so we just dealt with it and left. There’s nothing else around the property so going anywhere will cost you 300 baht minimum one way.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service
Nice hotel great environment and great staff. excellent views
Stayed 2 nights in Aug 2018