Aerial view

Reviews of Diamond Cliff Resort and Spa

5 out of 5
Diamond Cliff Resort and Spa
284 Prabaramee Road, Patong Beach, Patong, Phuket

Reviews

9.0

Wonderful

Rating 10 - Excellent. 597 out of 1000 reviews" "
Rating 8 - Good. 290 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rory, nanuet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic!
Stayed 9 nights in Mar 2024
Response from Philip Walker on 27 Mar 2024
Dear Ralph,Thank you for taking the time to make this review, we are thrilled to hear you had a fantastic stay with us and we look forward to welcoming you again in the nearest future!Best regards,Philip WalkerHotel Manager

10/10 Excellent

Ibrahim, Brentwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!! l had an amazing room upgrade ! Best resort I’ve ever been to.
Stayed 4 nights in Mar 2024
Response from Philip Walker on 20 Mar 2024
Dear Ibrahim,It is always a pleasure to welcome you amongst our family and to hear that you enjoyed your stay and your room upgrade, we can't wait to welcome you again!Warm regards,Philip WalkerHotel Manager

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, facilities, and great staff. We were granted a room upgrade, more spacious, that was excellent. But the room was very dark and felt outdated. Only one bottle of water per person, a drinking water dispenser would have been appreciated. Breakfast buffet had plenty of options.
Stayed 7 nights in Feb 2024
Response from Philip Walker on 20 Mar 2024
Dear Gina,Thank you for taking the time to share your experience with us, we are truly delighted to hear that you enjoyed our breakfast options. Your feedback concerning the room is of great importance to us and we will address the issues that you've mentioned promptly to guarantee you a better stay in the future.Best regards,Philip WalkerHotel Manager

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, staff were amazing, there were 2 pool options and amazing breakfast variety. The room was spacious and clean, the only minus is the old school shower facing the toilet with a shower curtain. I would recommend Diamond cliff for anyone wanting to stay out of the hustle and bustle but close enough by tuk tuk if you want to go to the city centre, all over a really pleaseant stay
Stayed 6 nights in Feb 2024
Response from Philip Walker on 20 Mar 2024
Dear Wayne,It is a pleasure and a delight to hear that you enjoyed our pools, rooms, service and breakfast. We take our guest satisfaction very seriously and your feedback is of great value to us. Hopefully we will welcome you again in the near future.Warm regardsPhilip WalkerHotel Manager

10/10 Excellent

Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful spot and better than in the photos I think. On a little bit off a hill but the hotel have drivers driving you to your room all the time
Stayed 2 nights in Feb 2024
Response from Philip Walker on 20 Mar 2024
Dear Charlotte,Thank you for taking the time to share your experience with us, looking forward to welcoming you again in our small family.Best regards,Philip WalkerHotel Manager

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay with wonderful staff. Loved our visit!!
Response from Philip Walker on 20 Mar 2024
Dear KateIt is always a delight to hear that you enjoyed your stay with us and your interactions with our staff, we look forward to welcoming you again amongst our small family.Warm regards,Philip WalkerHotel Manager

10/10 Excellent

Sai Venkat Reddy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 2 nights in Jan 2024
Response from Philip Walker on 20 Mar 2024
Dear Sai,Thank you for taking the time to make this review, we look forward to welcoming again.Best regards,Philip WalkerHotel Manager

10/10 Excellent

Mybol

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good staff service and nice location
Stayed 7 nights in Jan 2024
Response from Philip Walker on 20 Mar 2024
Dear Mybol,Thank you for taking the time to share your feedback with us, we are delighted to hear that you had a wonderful stay and we look forward to welcome you again in the near future.Best regards,Philip WalkerHotel Manager

6/10 Okay

Claudine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Philip Walker on 20 Mar 2024
Dear Claudine,Thank you for taking the time to make this review. Please reach out to us for any concern during your stay, your feedback is of great value to us as we take our guest satisfaction very seriously.Best regards,Philip WalkerHotel Manager

10/10 Excellent

Marie Elizabeth Deborah

Liked: Cleanliness
Stayed 7 nights in Jan 2024

10/10 Excellent

Yun Seok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 6 nights in Dec 2023

10/10 Excellent

mirjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Tarek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go to puket once a year and can say this resort location is great just 2min drive to main street or 10min walk.Just outside hassle of main town in Patong. Nice sea breeze quiet. Top service and would definitely stay there again.
Stayed 7 nights in Dec 2023

2/10 Terrible

umaima

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star
Definitely not a 5 star hotel. No hot water. Breakfast is stale. Service is terrible. My son and i waited 45 minutes outside the room for hot water.
Stayed 5 nights in Dec 2023

10/10 Excellent

Hinrik

Stayed 1 night in Dec 2023

10/10 Excellent

ARVIND JAIGOPAL

Liked: Cleanliness, staff & service
location was fantastic and room cleanness was the worst no one clean the room on daily basis and even after tell to the reception no one take any actions. Quite disappointed with that particular part. Too many mosquitoes in the room and keep requesting to the staff that please spray in regular bases but staff doesn't care about that. Food quality was good but customer service was very poor as after order you have to keep remind them about the order as it took so long time to get the food in the plate. A part from location I can not recommend the resort to anyone. Thanks Arvind Maheshwari (Australia)
Stayed 5 nights in Dec 2023

2/10 Terrible

Lawrence

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel experience of my life. The entire staff were student trainees who didnt speak english. Shuttle service was slow.
Stayed 3 nights in Dec 2023

10/10 Excellent

Helen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great daily breakfast buffets & clean rooms!
Stayed 3 nights in Dec 2023

10/10 Excellent

Ana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Diamond Cliff for a week and it was perfect- the expansive grounds and facilities are beautiful and we had everything we needed and more- the gym, the two main pool areas and restaurants are excellent, and the staff service was exceptional. We were handy enough to the main streets of Patong, but could step away from the busyness each day and relax at the resort when needed. Highly highly recommend!
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort, but pls add kids channel
Nice resort on a cliff. The location is a bit far from Patong beach but we already knew it when we booked. Clean, comfortable large room with an amazing sea view fit for the family. The biggest improvement is the TV channels. Please add a kids channel for the children. Thank you.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay but no upgrade. Otherwise an enjoyable break away. Breakfast options were good. Room service good. Mini bar selection good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hershvardhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality and good family hotel
Stayed 3 nights in Dec 2023
Response from Ticky on 7 Dec 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Travis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time in the Villa. The staff were equally amazing with every interaction!
Stayed 5 nights in Dec 2023
Response from Ticky on 6 Dec 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay. Lots of stairs given it’s location but this is helped by hotel internal shuttle. Walking distance to the main area of Patong. Restaurants and bar’s overpriced when there are so many cheaper options around.
Stayed 9 nights in Nov 2023
Response from Ticky on 6 Dec 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great location to beach. Appreciate the crossing guard to cross the busy street. Thank you for the upgrade. Nice breakfast buffet
Stayed 1 night in Dec 2023
Response from Ticky on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Kuan Hock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend! Grateful for the upgraded room. Love it!! Everything inside the room is amazing!! Bed is very comfortable too. Balcony is good, if it's sea view, it would be wonderful. Too far from the beach. It is a 2-min walk to Kalim Beach and a 5-min walk Patong Beach. Housekeepers and restaurant staff are very friendly. Front desk personnel so-so, could be more amiable and trained to provide check-in guests with a more essential information. Not too efficient for check-in process. The resort is not too suitable for elderly people, and those who don't enjoy too much walking.The premise is not only huge but filled with undulating slopes and stairs, and it is not easily accessible from one place to another esp. during rainy days.
Stayed 2 nights in Nov 2023
Response from Ticky on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd year at this hotel and had a great time. Loved both pools and breakfast is great. Loved the space and location of the the diamond suite.
Stayed 6 nights in Nov 2023
Response from Philip Walker on 20 Mar 2024
Dear Alison,It is a great pleasure to welcome our loyal beloved guests, we are truly delighted to hear that you had a great experience with us and we look forward to welcoming you soon amongst our family.Best regards,Philip WalkerHotel Manager

10/10 Excellent

Cristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 weeks at this hotel: Location - about 15 min all from the main area , paying beach and restaurants. It’s very quiet but it’s got lots of stairs. They do provide a car to pick you and drop you close to the room but stil there are a few stairs left. The hotel it’s up the hill and view is stunning We have breakfast included : various options including soup and Thai food and many many fruits every day. There are 2 restaurants in the resort : ocean view and kiko(Japanese restaurant), the Japanese one was very bad, I had a stomachache after eating there. The staff was very nice and helpful even though they don’t speak much English, they were trying their best to help. The rooms were big and clean. Every day the towels and bed sheets were changed and 2 free bottles of water.
Stayed 11 nights in Nov 2023
Response from Ticky on 4 Dec 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Acer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very friendly staff
Stayed 3 nights in Nov 2023
Response from Ticky on 24 Nov 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

8/10 Good

Christine

Stayed 3 nights in Nov 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
As our first experience in Phuket, we wanted to try three resorts offering luxury villas or suites: The Shore, Paresa, and Diamond Cliff. The Shore has about 90 suites, Paresa, 46, and Diamond Cliff, 8 (but also 500 rooms). Diamond Cliff was good but was a disappointment compared to the other resorts. To be fair, Diamond Cliff is a 5-star hotel rated highly by guests, but in this review, we are comparing our stay in the Diamond Cliff villas to the other resorts. Be sure to read my reviews of the other resorts. Upon arrival, we were checked into villa 6707. The check-in process was at first ordinary, in other words, we did not get the exclusive treatment we received in the other resorts. This was corrected when the villa manager, Chula, was alerted to our arrival. We did not like it because it did not offer total privacy, which was one of our criteria for choosing the three resorts in Phuket. We spent the night in the villa but told Hcula of our dissatisfaction. He accommodated and moved us to a more private villa (6705). He said Villa 6704 offers the most privacy, but we found 6705 good. The villas were immaculate, spacious, well decorated, and had excellent layouts and amenities. The property is a little worn, including the villas, but not to any degree that detracted from our enjoyment. Here, I must say that Chula ensured we were satisfied and arranged breakfast in our room during the entire four-night stay. He deserves this mention, and I hope management notices.
Stayed 4 nights in Nov 2023
Response from Ticky on 24 Nov 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Randy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We were upgraded to a gorgeous ocean view room. The room was spacious and amenities were nice. Breakfast was varied and plentiful. It was really nice to be able to walk to Patong Beach in about 10 minutes. We enjoyed our stay here, it is a beautiful property.
Stayed 3 nights in Nov 2023
Response from Ticky on 21 Nov 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place to stay in. If you get the breakfast package is even better. They have a variety of options to offer the guest, and the staff is extremely professional, friendly and welcoming. Coming back for a third time
Stayed 4 nights in Nov 2023
Response from Ticky on 17 Nov 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

6/10 Okay

Markus Urs

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Several issues due to age of hotel. No USB charging points. Air conditioning poor standard. Thermostat not working. Staff very friendly. Breakfast buffet and dinner quality is definitely not 5star
Stayed 5 nights in Nov 2023
Response from Ticky on 15 Nov 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Paige

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was horrible and when you try to speak to someone, the conversation goes in circles and goes nowhere. Asked what restaurants on the premises were open and was told only 1 and the bar at the pool was only one open. That bar was closed for a private party and the sushi restaurant was actually open! Room had a mold issue in the shower and probably through the air conditioning. I could go on…..
Stayed 2 nights in Nov 2023
Response from Ticky on 13 Nov 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ticky on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Aug 2023
Response from Ticky on 9 Nov 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Venkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Ticky on 9 Nov 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
The stay was fantastic. We came for the last week of our honeymoon and it was beautiful. Had an ocean view with sunsets over the ocean. Breakfast buffet was delicious. Staff was friendly and very helpful. Facilities were clean. Top notch experience
Stayed 6 nights in Oct 2023
Response from Ticky on 9 Nov 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

8/10 Good

Safet, Heusenstamm

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück konnte viel besser sein!!! Außerdem ist alles sehr gut
Stayed 9 nights in Oct 2023
Response from Ticky on 9 Nov 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

8/10 Good

Hussam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to stay
Its a nice hotel, from the beach you need to talk around 20 mins or take a Taxi, huge hotel area, good breakfast, friendly staff
Stayed 2 nights in Oct 2023
Response from Ticky on 31 Oct 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

MANAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service of this hotel is very good and impressive , we went for a family vacation and it is really a very pleasant stay and overall experience is very good.
Stayed 3 nights in Oct 2023
Response from Ticky on 31 Oct 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this hotel for the nice rooms and good reviews. We didn't realize it was an entire huge resort. Its super nice and the staff was great and very accommodating. The breakfast buffet in the morning was really good. The pools are super nice. You can walk down to the beach very easily if walking about a mile is no problem for you. The bed was on the firm side for sure. But we would happily stay here again! What you get for the price is great.
Stayed 5 nights in Sep 2023
Response from Ticky on 23 Oct 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Daniel Emilio De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with friendly staff and comfortable rooms
Stayed 7 nights in Oct 2023
Response from Ticky on 20 Oct 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

6/10 Okay

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
happy hour was not consistant
Stayed 8 nights in Oct 2023
Response from Ticky on 19 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean well-maintained, and all the staff were super friendly and approachable has a good range of restaurants and bars around the area is a short walk into the town
Stayed 8 nights in Oct 2023
Response from Ticky on 17 Oct 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Even tho the property is on the hill, they pick you up and drop you at your room. The pools were beautiful and service was excellent! The restaurants were great, especially the breakfast buffet! It was close to the beach and other restaurants. I will definitely come back and would highly recommend staying here!
Stayed 3 nights in Sep 2023
Response from Ticky on 11 Oct 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

KAZUYOSHI, SINGAPORE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 3 nights in Oct 2023
Response from Ticky on 4 Oct 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

10/10 Excellent

PAUL

Stayed 4 nights in Sep 2023
Response from Ticky on 4 Oct 2023
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again.

6/10 Okay

Jian Haw

Travelled with group
Liked: Staff & service
Requested 2 single bed room before trip, but didn't arrange. TV no signal and TV program.
Stayed 5 nights in Sep 2023
Response from Ticky on 25 Sept 2023
Thanks for staying with us. We appreciate your feedback!