Bar (on property)

Reviews of ASHLEE Hub Hotel Patong

4 out of 5
ASHLEE Hub Hotel Patong
237/18 Rat-U-Thit Song Roi, Pee Road, Patong, Phuket

Reviews

7.4

Good

Rating 10 - Excellent. 61 out of 324 reviews" "
Rating 8 - Good. 152 out of 324 reviews" "
Rating 6 - Okay. 70 out of 324 reviews" "
Rating 4 - Poor. 25 out of 324 reviews" "
Rating 2 - Terrible. 16 out of 324 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

benjamin

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from SUKONTIP on 14 Dec 2023
Dear Value guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Ashlee Hub Hotel Patong! Best Regards, Sukontip Reservation Manager.

10/10 Excellent

Sinittha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room clean. Great location
Stayed 6 nights in Nov 2023
Response from SUKONTIP on 14 Dec 2023
Dear Value guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Ashlee Hub Hotel Patong! Best Regards, Sukontip Reservation Manager.

10/10 Excellent

Nicholas

Very nice and clean
Stayed 14 nights in Oct 2023
Response from Sukontip on 17 Oct 2023
Dear Value guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Ashlee Hub Hotel Patong! Best Regards, Sukontip Reservation Manager.

10/10 Excellent

Kong Kee Jimmy

Stayed 2 nights in May 2023
Response from Ammi, Cluster Sales Manager on 31 May 2023
Dear Value guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Ashlee Hub Hotel Patong!

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Great place to stay, right at Otop Market. Room was very clean and presentable. Even though it was very noisy outside, the double glazed balcony doors block most of it. The only thing I’d add is that the breakfast add on is not worth it. The choices were very limited and you’d get better value from the myriad of offerings in the street.
Stayed 4 nights in May 2023
Response from keaw on 6 May 2023
Thank you for staying with us. We will improve the breakfast better.

6/10 Okay

Catia.karim

Stayed 1 night in Apr 2023
Response from Keaw on 6 May 2023
Thank you for stay with us.

4/10 Poor

Linda Marjorie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is advertised as 4 star. 2 star at best. The roof top bar and restaurant are not in operation and the pool area consists of a few broken sun lounges. Very run down and service was average. It was very disappointing but the location was good if you like night life. The music from the bars across the street keep you awake until 4.30am.
Stayed 20 nights in Jan 2023

10/10 Excellent

Thomas

Stayed 4 nights in Apr 2022

10/10 Excellent

Ann Marie, Mill Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a pleasure to stay at the Ashlee. The staff are so friendly and helpful.
Stayed 17 nights in Apr 2022

10/10 Excellent

Kanyapat, Mill Park

Stayed 5 nights in Apr 2022

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 1 night in Jan 2022

8/10 Good

mattias

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price Convenient location Nice big rooms
Stayed 7 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at a very reasonable price. Staff were friendly
Stayed 6 nights in Feb 2020
Response from bass on 23 Feb 2020
Dear Sir, Thank you very much for your holiday to stay with us, we appreciate your feed back.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2020
Response from naseeba on 19 Jan 2020
Dear Sir, Thank you very much for your holiday to stay with us.

8/10 Good

andrew

Travelled with family
Liked: Staff & service, amenities
It’s the third time I’ve stayed at the Ashlee and for the price it’s ideal but it is now in need of updating and the lift must Be the slowest in Thailand. If you don’t spend a great deal of time in hotels rooms I would book this place all day and the staff are all great and friendly and it’s in a great location for everything
Stayed 14 nights in Dec 2019
Response from bass on 6 Jan 2020
Dear Andrew, Thank you very much for your holiday to stay with us.

10/10 Excellent

Gavin, Fremantle! WA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!👍😃🙏 good location ! Room was good and clean! I will stay there again! And will recommend to friends!!👍😃🙏
Stayed 12 nights in Oct 2019
Response from bass on 10 Nov 2019
Dear Gavin, Thank you very much for your holiday to stay with,we appreciate your feed back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hub is always a pleasant stay. Always friendly and clean.
Stayed 15 nights in Sep 2019
Response from bass on 7 Oct 2019
Dear Sir or Madam, Thank you very much for your holiday to stay with us, we appreciate for your feed back. thank you.

8/10 Good

Mahdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean place to stay
I enjoyed it
Stayed 3 nights in Sep 2019
Response from bass on 3 Oct 2019
Dear Mahdi, Thank you very much for your holiday to stay with us, we appreciate your feed back.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
To much street noise, bars with loud music till 3.00 AM, no sound proofing in room
Stayed 13 nights in Aug 2019
Response from bass on 23 Aug 2019
Dear Sir or Madam, Will noted.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Too noisy at night due to the bar below blasting songs until 2am. The bed was 2 single beds combined together and it’s uncomfortable
Stayed 3 nights in Jul 2019
Response from bass on 24 Jul 2019
Dear Sir or Madam, We are sorry to heart that were unhappy during that time,we work hard to fix the issue you experienced, thank you for letting know. best regards.

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel perfectly situated
Stayed 5 nights in Jul 2019
Response from bass on 10 Jul 2019
Dear Sir or Madam, Thank you very much for your holiday to stay with us. best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap price, good service and spacious room. Nothing more i can ask for.
Stayed 2 nights in Jun 2019
Response from bass on 12 Jun 2019
Dear Sir or Madam, Thank you very much for your holiday to stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in May 2019
Response from bass on 29 May 2019
Thank you very much for your holiday to stay with us.

6/10 Okay

Vishal

Liked: Staff & service, room comfort
Disliked: Cleanliness
Peter at the reception was a great help. Very enthusiastic and helping even during the night time. Overall was a good stay, but the smell at the lobby and the staircase was uninviting.
Stayed 3 nights in Dec 2018
Response from bass on 30 Jan 2019
Dear Sir or Madam. Thank you very much for your for your holiday to stay with us, we appreciate your feed back. thank you.

8/10 Good

Dale, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to Aussie bar hut's...Close to most things... Staff good, breakfast a little ordinary compared to last time...
Stayed 8 nights in Nov 2018
Response from bas on 28 Nov 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us,we appreciate your feedback. best regards.

8/10 Good

Deborah, Australia

Liked: Staff & service, room comfort
Breakfast is catered for muslin people.... Great location, clean rooms , not far for the beach.
Stayed 10 nights in Oct 2018
Response from bass on 4 Nov 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us. best ragards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from bass on 4 Nov 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us. best regards.

8/10 Good

Lisa

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2018
Response from bass on 27 Aug 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us. best regards.

6/10 Okay

Donna

Disliked: Cleanliness
Don't stay at Ashlee Hub Patong
We have been to patong 6 times and always stay at the same hotel. Thought we would try the Ashlee hub but will not go back again. The staff were OK but only got 1 roll of toilet paper per day for 2 people so we asked for more and had to hide it in the safe. There was no conditioner supplied a tiny tube of shower gel a small hand soap the towels were stained. The tea coffee was never topped up had to ask for more. After cleaning room the bench was never wiped I had to do it and the floor not cleaned. We were there for 11 days. It took us 4 days to realise you had to ask at reception for pool towels(should be in your room). Went to go for swim at rooftop pool no staff there at all there was no drinking eating or smoking at pool so everyday we went and swam at the hotel we normally stay at where the staff supplied us with towels(no charge) and were very accomating friendly and went out of there way for us will go back to normal hotel next yr.
Stayed 9 nights in Aug 2018
Response from bass on 5 Sept 2018
Dear Sir or Madam, We are sorry to hard that were unhappy during check in that time,we work hard to fix the issue you experienced. Thank you for letting us know. best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience, the staff is friendly. The food at the hotel is pretty good.
Stayed 19 nights in Jul 2018
Response from bass on 2 Aug 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us,we appreciate your feed back. best regards.

6/10 Okay

brendan, Melbourne

Disliked: Cleanliness, property conditions & facilities, room comfort
good location
rooms need a good renovation and a serious update, the menu has not changed from like 8 years ago, however need towels in the pool area, and the pool is quite good I got to say, also bacon not ham,
Stayed 6 nights in Jul 2018
Response from bass on 25 Jul 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us. best regarads.

6/10 Okay

jane, melbourne

Liked: Staff & service
Basic hotel, good for the price
Ok if you can sleep with the noise from the bars close by
Stayed 7 nights in Jun 2018
Response from bass on 11 Jul 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with. best regard.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel close to all of the facilities we need
We found that the hotel was good value for money and far enough away from the hustle but close enough to enjoy the shopping and eating as needed.
Stayed 12 nights in Jun 2018
Response from bass on 7 Jul 2018
Dear Sir or Madam, Thank you very much for your good comment. best regards.

2/10 Terrible

Daryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rats
It was an absolute disaster, your hotel staff are a lot more than they seem, they really like to help people with their money; I mean relieve people of their money, I mean rob them of their money, I am so very thankful the rats they left me my passport
Stayed 7 nights in Jun 2018

8/10 Good

Anais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from bass on 5 Jul 2018
thank you

8/10 Good

Siobhan

Liked: Staff & service, room comfort
Stayed 9 nights in May 2018
Response from bass on 5 Jul 2018
Thank you

2/10 Terrible

montana, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
We have stayed here many times it seems they have changed hands because the moment we walked in there it was filthy we called them back in too clean the toilet that was disgusting as soon as we checked in so it should have been a new clean room.. there was black hair through the bathroom the walls are filthy and the shower is a disgrace nothing is clean I would never stay here again the prices have gone way up with newer beds that are like sleeping on a table and the new rate for late check out is hourly which is about $20aus an hour or pay another night which was around $70aus just for a couple of hours use breakfast is now an additional 300 baht per person per day I would highly recommend you stay away from this hotel it was absolutely filthy
Stayed 7 nights in Apr 2018
Response from bass on 2 May 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us, We work hard to fix the issue you experienced.

2/10 Terrible

Heidi, Hawaii

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HEREEE!!!!!
First day of check in we walked in & got everything settled at the front desk. Then we proceeded to the elevator only to realize that there is only 1 elevator & it can only fit 4 people comfortable. So we made our way to the room which was at the end of the hallway, little sketch.. The room looked nice at first but we realized there was a small blood stain on the sheet & dirty towels. We called the front desk & they took a good 20 mins to change it. We also left the balcony door open for a little & a BUNCH of moquitoes flew into the room which is partially our fault but still it added fuel to the fire. Then our friend took at shower in the room nextdoor & the water leaked EVERWHERE all over the ground.. AND the water pressure sucked so we ended up switching rooms & it still had the same problem. The floor that we are on now has many broken lights one being right by our room which makes it sketchy. 3rd night here & now there is ABSOLUTELY NO WATER coming from the sink & VERY LITTLE water pressure from the shower with NO HOT WATER. WE CANNOT WAIT TO GET OUT OF HERE TOMORROW!! i mean cheap is cheap but really this is RIDICULOUS!!! I could go on & on but I will just leave it to this.
Stayed 3 nights in Apr 2018
Response from bass on 2 May 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us, We work hard to fix the issue your experienced.

8/10 Good

John, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Hotel is in an excellent location with plenty of bars and shopping right at your door. Wi-Fi in room was not always strong but the foyer was better. Breakfast was OK but lacked the finer points, eggs were precooked and kept a little warm, danish pastries were poor, and could do with better than coco pops. Towels were changed daily but looked dirty, they were not. Room was large and spacious looked great and had a brilliant balcony.
Stayed 5 nights in Apr 2018
Response from bass on 11 Apr 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us, we are appreciate your feedback. best regards.

4/10 Poor

andrew, uk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed
After staying in this hotel in 2011 and finding It excellent this time the complete opersite the room was cleaned to a very low standard bed sheets only changed about 5 times in 3 weeks the balcony was never cleaned once the shower constantly sprayed water all over floor never enough toilet paper mould and orange stains in bathroom only one lift which is small and slow the Wi-fi was a nightmare the one positive the staff extremely helpful and very nice we never ate in restaurant so cannot say anything about
Stayed 20 nights in Mar 2018
Response from bass on 11 Apr 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us, We work hard to fix the issue you experienced. best regards.

6/10 Okay

Ian , Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty good
The bellhop was very nice and helpful and the front desk was pretty attentive. They only have one elevator and it was kind of slow. The keycard technology was on point. The bathroom is pretty large but not a fan of the bath/shower water system it was a trick to figure out and the water pressure was not the best. The couch was very comfortable and the view was great from the 7th floor. The rooftop bar and pool set the place off, though. Very nice bartender who made a GREAT Long Island. All in all it was a good stay. Clean too.
Stayed 3 nights in Mar 2018
Response from bass on 4 Apr 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us, we appreciate your feedback. best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
I do stay at this hotel nearly every year. It's close enough to everything. Beach is a 5 minuted walk down the street. There are plenty of places to eat, drink, shop nearby. Or to just sit and watch the world go by. The roof top pool is great. The rooms are big. What more do you want. It's about a 10 minute walk to Bangla Road and Jungcelon Mall.
Stayed 5 nights in Mar 2018
Response from bass on 18 Mar 2018
Dear Sir or Madame, Thank you very much for your holiday to stay with us, we appreciate your feedback. best regards.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Review
All staff at Ashlee Hub are lovely, most helpful and issues dealt with quickly. Good location, attention to detail for the laundering of towels & bed throws, these items were stained (not nice when towels are white & bed throws have stains on them, dust on lamp covers..... Hot food was cold at breakfast, due to tea lights not monitored & replaced frequently, leading to food going cold in the bay marie, could potentially lead food poisoning. These things pointed out can be addressed very easily. We enjoyed our stay overall - Thank you 😊
Response from bass on 23 Feb 2018
Dear Sir Madam, Thank you very much for your holiday to stay with us, we appreciate your feed back.

8/10 Good

Ragunathan

Liked: Cleanliness, room comfort
Room condition was nice....breakfast average.....reception area need upgrade.....location not so suitable for couples bcz noise from nearby bars
Response from bass on 20 Feb 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us , best regards.

6/10 Okay

Nurain

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jan 2018
Response from bass on 6 Feb 2018
Dear Sir or Madam, Thank you very much for your holiday to stay with us. best regards.

6/10 Okay

John, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location ....... relaxed
Stayed at the Hub for a second time. Friendly staff and good location. Uesed the restaurant and rooftop pool! All up good value for money.
Stayed 13 nights in Nov 2017
Response from bass on 7 Dec 2017
Dear Sir or Madam, Thank you very much for your holiday to stay with us We appreciate your feedback. best regards.

8/10 Good

peter, melb australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel close to where i wanted to go
yes i enjoyed myself this time in patong as it was a fun trip with my friends . we went out to many bars and cafes around patong and always ended up in our favorite drinking holes.
Stayed 7 nights in Nov 2017
Response from bass on 6 Dec 2017
Dear Sir or Madam, Thank you very much for your holiday to stay with us also we will update as soon as possible. best regards.

8/10 Good

Batool sayed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Dear Sir or Madam, Thank you very much for your holiday to stay with us. best regards.