Phu My Bridge Tours and Activities

The host was friendly and always ready to help when needed.

This hotel was the most disappointing experience I have ever had. Besides trying to charge us an additional fee for a baby staying in one of the rooms, even though the four rooms we booked fully accommodated everyone according to your hotel policy,  2 of the 4 rooms had an overwhelming disgusting sewage odor. The smell was so disgustingly strong that it was difficult to breathe. It took three room changes before I was finally given a room that was acceptable. I was never asking for an upgrade. I simply wanted a clean, odor-free room that matched the standard I had paid for. During these room changes, another staff member pointed his finger at my wife and said, "Hey, you. I talk to you. Come here." We found this extremely disrespectful and unprofessional. My sister in law changed her room the next day. Her first paid room was left unoccupied. Throughout this trying  process, we felt dismissed rather than helped. Instead of empathy or sincere apologies, there were smirks, laughter, and a lack of professionalism that made an already frustrating situation much worse. To make matters even more frustrating, the hotel later distributed a notice to guests acknowledging that some rooms were experiencing issues and that relocation was possible. Breakfast itself was satisfactory. To sum it up, the sewage odor, repeated room changes, poor maintenance, and the unprofessional behavior of certain staff members overshadowed our entire stay. For these reasons, we will not be returning here.