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Great hotel in perfect location. Stayed with 2 kiddos under 9yrs old. Kids loved the waffle maker for breakfast and the heated pool.
Room was clean and hotel staff was very friendly.
Definitely would stay at this property again. Loved the location of the hotel and was able to walk to stores.
Only thing I would recommend would be a longer shower curtain so water doesn’t leak onto the floor.
Laise
Stayed 6 nights in Mar 2024
Response from April on 26 Mar 2024
Hello Laise,Thank you for taking the time to leave us a review. We enjoyed you visiting with us. Hope to see you again in the near future.
Enjoyed the proximity to loc shopping and Dining. Floor in our room was terrible. Looked lie a murder scene filled with stains. Grossssss
Jon
Stayed 2 nights in Feb 2024
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Jon,I apologize that you experienced stains on your floor. I have shared your comments with the housekeeping team to ensure this is an isolate incident.
Comfy couch, excellent location, yummy breakfast, near the mall so lots of food options, very clean room (my kids walk bare feet inside the room and did not get black).
Lisa
Stayed 1 night in Nov 2023
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Lisa, Thank you for taking the time to share about your experience. We are happy to hear that you enjoyed the room, breakfast, and location. We hope to welcome you again next time your travels bring you to the area!
6/10 Okay
Maria
29 Jan 2024
Maria
Stayed 1 night in Jan 2024
Response from Springhill Suites Chandler Team on 23 Mar 2024
Thank you for taking the time to share your feedback Maria. We apologize that your stay was below standard.
Property was great. Did have a wet carpet initially when we first arrived but staff believe it was shampooed prior and didn’t dry. I would really like breakfast time to be extended and lastly, it would be great to have an electric car charging port for all vehicle types. If not a plug to plug your own charger in over night while your
Resting.
Falon
Stayed 2 nights in Jan 2024
Response from Springhill Suites Team on 15 Jan 2024
Hello Falon,I apologize that you were checked into a room that had been shampooed and not fully dried. I will share your comments on extending breakfast time with the leadership team. Lastly, we are in process of getting car charging ports, we thank you for your patience.
10/10 Excellent
Gerald
13 Jan 2024
Gerald
Stayed 3 nights in Jan 2024
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Gerald,Thank you for taking the time to leave a review!
10/10 Excellent
Milton
Travelled with partner
7 Jan 2024
Liked: Cleanliness, staff & service, amenities
Milton
Stayed 3 nights in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Thank you for taking the time to rate your stay Milton!
Response from Springhill Suites Team on 10 Jan 2024
Hello Wesley,I appreciate you taking the time to review your stay. Thank you for choosing to stay with us.
6/10 Okay
JoDee
Travelled with family
23 Dec 2023
Liked: Room comfort
JoDee
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
We apologize for falling short of your expectations during your stay.
6/10 Okay
Cory
Travelled with family
17 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Its pretty good. Just unhook the phone at night.
It was a gorgeous hotel. We hated the shower. No curtain. So the bathroom floor was soaked. We used our towels after our shower to clean the floor. Spmeone kept calling our room phone every 5-10 from 130am -2am. We love coming to this hotel but we didnt get much sleep. The staff was wonderful and very kind.
Cory
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Cory,We apologize that you were receiving late night phone calls and that you disliked the shower. Thank you for sharing your review.
6/10 Okay
Kurt
15 Dec 2023
Kurt
Stayed 2 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
We apologize that we did not meet your expectations during your stay Kurt.
Very clean rooms and the entire hotel smelled lovely from the minute you walked in. The breakfast was great and they even had hot breakfast sandwiches to go for people leaving early to eat on the road. Will absolutely stay here again. A really great price for what you get.
Roger
Stayed 2 nights in Dec 2023
Response from Team Springhill Suites on 10 Jan 2024
Hello Roger,Thank you for the wonderful review. We are exciting to welcome you again next time you are in the area!
6/10 Okay
jeannie, phoenix
Travelled with partner
4 Dec 2023
Disliked: Property conditions & facilities
The fast service at the front desk was good. The breakfast was good. Had to get a new iron because the one in the room was burnt. Was not informed of parking fee during registration. Price too high for quality of the room.
jeannie
Stayed 2 nights in Nov 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Jeannie,I apologize that we fell short of your expectations. I have shared your comments with the leadership team.
8/10 Good
Cheri
4 Dec 2023
Cheri
Stayed 2 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Cheri,Thank you for taking the time to review your stay. We appreciate you choosing to stay with us.
The hotel was clean and modern. The room was spacious and comfortable, with enough sleeping options for my family of 5. The staff were friendly. Breakfast was good. The hotel's location was also convenient, with easy access to nearby attractions and public transportation. Overall, I had a wonderful experience at the hotel and would highly recommend it to others.
Martha
Stayed 1 night in Nov 2023
Response from April on 5 Dec 2023
Dear Martha,Thank you for taking the time to leave us a review.
10/10 Excellent
Claudia y
Travelled with family and small children, Business traveller
Hello Claudia,Thank you for staying with us! I am glad you found the hotel clean and the bed very comfortable. We hope you choose us on your next visit.
This property is amazing. The staff is always friendly. This is our usually spot when we visit this location. Nice to see the same friendly faces
Maxcine
Stayed 3 nights in Nov 2023
Response from Cassidy on 29 Nov 2023
Hello Maxcine,I appreciate you taking the time to leave a review about the property being amazing. I am so happy to hear that you choose to stay with us when you are the area --we can't wait to see you again as well!
The hotel was very nice and clean. Staff was excellent
Cody
Stayed 2 nights in Nov 2023
Response from Cassidy on 29 Nov 2023
Hello Cody,Thank you for taking the time to share about the cleanliness of the hotel and that you felt the staff was excellent. We hope to welcome you again next time your travels bring you to the area!
8/10 Good
Jennifer
25 Nov 2023
Jennifer
Stayed 2 nights in Nov 2023
Response from Springhill Suites Team on 10 Jan 2024
Thank you for the rating Jennifer. We hope to see you again!
We ended up in a handicap room and I just wish we were informed that when checking in. The shower was inconvenient because there was no curtain and the whole bathroom was like a shower room, so everything gets wet. Just wish I got more information when checking in. Room was nice and hotel was quiet.
Allison
Stayed 2 nights in Nov 2023
Response from Springhill Suites Chandler Team on 24 Nov 2023
Hello Allison,Please review your booking as you will see that you selected: "Suite, 1 King Bed, Accessible, Non Smoking (Mobility Accessible, Roll-in Shower)."
6/10 Okay
Lori
21 Nov 2023
Liked: Staff & service
Disliked: Cleanliness
Lori
Stayed 2 nights in Nov 2023
Response from Cassidy on 22 Nov 2023
Hello Lori, thank you for taking the time to leave a review.
8/10 Good
Paul
31 Oct 2023
Paul
Stayed 1 night in Oct 2023
Response from Cassidy on 1 Nov 2023
Hello Paul, thank you for taking the time to review your stay!
Overall everything was good they did their best to clean our rooms for our reservation, however they should let people know you have to pay for parking.
Paula
Stayed 3 nights in Oct 2023
Response from Cassidy on 30 Oct 2023
Hello Paula, the parking fee is listed on both the website under property amenities and on the parking pass you receive at check-in. I will review with the front desk to also remind those of the fee when they receive their pass. Thank you for bringing this to our attention.
10/10 Excellent
Suzanne
Travelled with family, Travelled with family and small children
Hello Suzanne, thank you for sharing about your experience. I am happy to hear you enjoyed the location and that your stay was quiet. We hope to welcome you again soon!
Hello Jose, I appreciate you taking the time to review you experience. I am thrilled to see you had an excellent stay and hope we will be seeing you next time your travels bring you to the area!