Suite, 1 King Bed

Reviews of SpringHill Suites Phoenix Chandler/Fashion Center

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1006 reviews" "
Rating 8 - Good. 258 out of 1006 reviews" "
Rating 6 - Okay. 133 out of 1006 reviews" "
Rating 4 - Poor. 59 out of 1006 reviews" "
Rating 2 - Terrible. 36 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a very convenient location so close to all the restaurants, to the chandler fashion mall, and the frws. Very nice city.
Stayed 1 night in Mar 2024
Response from April on 26 Mar 2024
Hello Amelia,Thank you for taking the time to leave us a review. We enjoyed you visiting with us. Hope to see you again in the near future.

8/10 Good

Laise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in perfect location. Stayed with 2 kiddos under 9yrs old. Kids loved the waffle maker for breakfast and the heated pool. Room was clean and hotel staff was very friendly. Definitely would stay at this property again. Loved the location of the hotel and was able to walk to stores. Only thing I would recommend would be a longer shower curtain so water doesn’t leak onto the floor.
Stayed 6 nights in Mar 2024
Response from April on 26 Mar 2024
Hello Laise,Thank you for taking the time to leave us a review. We enjoyed you visiting with us. Hope to see you again in the near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the easy access to main roads, right off the 101 freeway. Very clean and well kept.
Stayed 2 nights in Mar 2024
Response from April on 19 Mar 2024
Hello Thomas,Thank you so much for taking the time to leave us a review. Hope to see you again when your travels bring you back to the Chandler area.

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service
It has a free breakfast!
Stayed 4 nights in Mar 2024
Response from April on 16 Mar 2024
Hello Carrie,Thank you for taking the time to leave us a review.

8/10 Good

Chase

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very hot shower but other than that I was happy
Stayed 2 nights in Dec 2023
Response from April on 6 Mar 2024
Hello Chase,Thank you for letting us know about your stay. I will refer the issue of the hot water to our Engineering Team.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Close to Mayo Clinic.
Stayed 1 night in Feb 2024
Response from April on 6 Mar 2024
Hello John,Thank you for the review. Hope to see you again when you are back in the area.

8/10 Good

Alan

Stayed 3 nights in Feb 2024
Response from Springhill Suites Chandler Team on 23 Mar 2024
Thank you for taking the time to share your review Alan. We hope to see you again!

4/10 Poor

Jon

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Enjoyed the proximity to loc shopping and Dining. Floor in our room was terrible. Looked lie a murder scene filled with stains. Grossssss
Stayed 2 nights in Feb 2024
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Jon,I apologize that you experienced stains on your floor. I have shared your comments with the housekeeping team to ensure this is an isolate incident.

10/10 Excellent

Lisa, San Leandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy couch, excellent location, yummy breakfast, near the mall so lots of food options, very clean room (my kids walk bare feet inside the room and did not get black).
Stayed 1 night in Nov 2023
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Lisa, Thank you for taking the time to share about your experience. We are happy to hear that you enjoyed the room, breakfast, and location. We hope to welcome you again next time your travels bring you to the area!

6/10 Okay

Maria

Stayed 1 night in Jan 2024
Response from Springhill Suites Chandler Team on 23 Mar 2024
Thank you for taking the time to share your feedback Maria. We apologize that your stay was below standard.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from April on 26 Jan 2024
Hello Patrick, we appreciate the review!

8/10 Good

Richard

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Woo
Stayed 1 night in Jan 2024
Response from April on 26 Jan 2024
Richard, thank you for taking the time to leave us a review.

8/10 Good

Falon

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. Did have a wet carpet initially when we first arrived but staff believe it was shampooed prior and didn’t dry. I would really like breakfast time to be extended and lastly, it would be great to have an electric car charging port for all vehicle types. If not a plug to plug your own charger in over night while your Resting.
Stayed 2 nights in Jan 2024
Response from Springhill Suites Team on 15 Jan 2024
Hello Falon,I apologize that you were checked into a room that had been shampooed and not fully dried. I will share your comments on extending breakfast time with the leadership team. Lastly, we are in process of getting car charging ports, we thank you for your patience.

10/10 Excellent

Gerald

Stayed 3 nights in Jan 2024
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Gerald,Thank you for taking the time to leave a review!

10/10 Excellent

Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Thank you for taking the time to rate your stay Milton!

10/10 Excellent

Vi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about. Everything is great
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Thank you for taking the time to review your stay Vi. I am so happy that everything was great. We hope to welcome you again!

8/10 Good

Theresa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
close to shopping
Stayed 1 night in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Hello Theresa,Thank you for the review!

8/10 Good

Jason

Stayed 5 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Thank you for taking the time to rate your stay Jason. Happy to see it was a good one!

8/10 Good

Natalie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Hello Natalie, we appreciate the review!

8/10 Good

Felicia

Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Felicia, we appreciate you taking the time to review your stay. We hope to welcome you again!

10/10 Excellent

Yinan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with good breakfast .
Stayed 3 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Yinan,Thank you for sharing that the hotel and breakfast were really good. We hope to welcome you again!

10/10 Excellent

Griselda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/out, clean and spacious room.
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Griselda,Thank you for sharing that check-in and check-out were easy and that the room was clean and spacious. I am glad you enjoyed your stay!

10/10 Excellent

Trevor

Stayed 1 night in Dec 2023
Response from April on 26 Jan 2024
Hello Trevor, we appreciate the review!

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Wesley,I appreciate you taking the time to review your stay. Thank you for choosing to stay with us.

6/10 Okay

JoDee

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
We apologize for falling short of your expectations during your stay.

6/10 Okay

Cory

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Its pretty good. Just unhook the phone at night.
It was a gorgeous hotel. We hated the shower. No curtain. So the bathroom floor was soaked. We used our towels after our shower to clean the floor. Spmeone kept calling our room phone every 5-10 from 130am -2am. We love coming to this hotel but we didnt get much sleep. The staff was wonderful and very kind.
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Cory,We apologize that you were receiving late night phone calls and that you disliked the shower. Thank you for sharing your review.

6/10 Okay

Kurt

Stayed 2 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
We apologize that we did not meet your expectations during your stay Kurt.

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Kristen, thank you for taking the time to rate your stay!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near shopping stores
Stayed 1 night in Dec 2023
Response from April on 10 Dec 2023
Dear Melissa,Thank you for taking the time to leave us a review.

8/10 Good

Clarice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Thank you for the review Clarice!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay highly recommended.
Very clean rooms and the entire hotel smelled lovely from the minute you walked in. The breakfast was great and they even had hot breakfast sandwiches to go for people leaving early to eat on the road. Will absolutely stay here again. A really great price for what you get.
Stayed 2 nights in Dec 2023
Response from Team Springhill Suites on 10 Jan 2024
Hello Roger,Thank you for the wonderful review. We are exciting to welcome you again next time you are in the area!

6/10 Okay

jeannie, phoenix

Travelled with partner
Disliked: Property conditions & facilities
The fast service at the front desk was good. The breakfast was good. Had to get a new iron because the one in the room was burnt. Was not informed of parking fee during registration. Price too high for quality of the room.
Stayed 2 nights in Nov 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Jeannie,I apologize that we fell short of your expectations. I have shared your comments with the leadership team.

8/10 Good

Cheri

Stayed 2 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Cheri,Thank you for taking the time to review your stay. We appreciate you choosing to stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Springhill Suites Team on 10 Jan 2024
Thank you for the review!

10/10 Excellent

Annette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, perfect location, awesome room plus breakfast.
Stayed 2 nights in Nov 2023
Response from April on 5 Dec 2023
Dear Annette,Thank you for taking the time to leave us a review.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and modern. The room was spacious and comfortable, with enough sleeping options for my family of 5. The staff were friendly. Breakfast was good. The hotel's location was also convenient, with easy access to nearby attractions and public transportation. Overall, I had a wonderful experience at the hotel and would highly recommend it to others.
Stayed 1 night in Nov 2023
Response from April on 5 Dec 2023
Dear Martha,Thank you for taking the time to leave us a review.

10/10 Excellent

Claudia y

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and bed very comfortable
Stayed 1 night in Nov 2023
Response from Cassidy on 29 Nov 2023
Hello Claudia,Thank you for staying with us! I am glad you found the hotel clean and the bed very comfortable. We hope you choose us on your next visit.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely recommen this Hotel
Stayed 4 nights in Nov 2023
Response from Cassidy on 29 Nov 2023
Hello Fernando,I am so happy to hear that you would recommend our property. Thank you for taking the time to share. We hope you visit again!

10/10 Excellent

Maxcine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. The staff is always friendly. This is our usually spot when we visit this location. Nice to see the same friendly faces
Stayed 3 nights in Nov 2023
Response from Cassidy on 29 Nov 2023
Hello Maxcine,I appreciate you taking the time to leave a review about the property being amazing. I am so happy to hear that you choose to stay with us when you are the area --we can't wait to see you again as well!

10/10 Excellent

Cody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. Staff was excellent
Stayed 2 nights in Nov 2023
Response from Cassidy on 29 Nov 2023
Hello Cody,Thank you for taking the time to share about the cleanliness of the hotel and that you felt the staff was excellent. We hope to welcome you again next time your travels bring you to the area!

8/10 Good

Jennifer

Stayed 2 nights in Nov 2023
Response from Springhill Suites Team on 10 Jan 2024
Thank you for the rating Jennifer. We hope to see you again!

6/10 Okay

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up in a handicap room and I just wish we were informed that when checking in. The shower was inconvenient because there was no curtain and the whole bathroom was like a shower room, so everything gets wet. Just wish I got more information when checking in. Room was nice and hotel was quiet.
Stayed 2 nights in Nov 2023
Response from Springhill Suites Chandler Team on 24 Nov 2023
Hello Allison,Please review your booking as you will see that you selected: "Suite, 1 King Bed, Accessible, Non Smoking (Mobility Accessible, Roll-in Shower)."

6/10 Okay

Lori

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Cassidy on 22 Nov 2023
Hello Lori, thank you for taking the time to leave a review.

8/10 Good

Paul

Stayed 1 night in Oct 2023
Response from Cassidy on 1 Nov 2023
Hello Paul, thank you for taking the time to review your stay!

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 3 nights in Oct 2023
Response from Cassidy on 30 Oct 2023
Thank you for taking the time to review your stay Mohammad. I am glad to hear the property was clean. We hope to welcome you again next time!

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was good they did their best to clean our rooms for our reservation, however they should let people know you have to pay for parking.
Stayed 3 nights in Oct 2023
Response from Cassidy on 30 Oct 2023
Hello Paula, the parking fee is listed on both the website under property amenities and on the parking pass you receive at check-in. I will review with the front desk to also remind those of the fee when they receive their pass. Thank you for bringing this to our attention.

10/10 Excellent

Suzanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location and quiet. Would stay again.
Stayed 1 night in Oct 2023
Response from Cassidy on 30 Oct 2023
Hello Suzanne, thank you for sharing about your experience. I am happy to hear you enjoyed the location and that your stay was quiet. We hope to welcome you again soon!

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2023
Response from Cassidy on 25 Oct 2023
Hello Izabela, thank you for choosing to stay with us. I appreciate you taking the time to leave us a wonderful rating. We hope to welcome you again!

10/10 Excellent

Jessica

Stayed 4 nights in Oct 2023
Response from Cassidy on 25 Oct 2023
Thank you for taking the time to review your experience at our property Jessica. I am happy that you enjoyed your stay.

10/10 Excellent

Jose

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cassidy on 25 Oct 2023
Hello Jose, I appreciate you taking the time to review you experience. I am thrilled to see you had an excellent stay and hope we will be seeing you next time your travels bring you to the area!