Terrace/patio

Reviews of Hyatt Regency Phoenix

4 out of 5
Hyatt Regency Phoenix
122 N 2nd St, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1061 out of 1583 reviews" "
Rating 8 - Good. 298 out of 1583 reviews" "
Rating 6 - Okay. 119 out of 1583 reviews" "
Rating 4 - Poor. 48 out of 1583 reviews" "
Rating 2 - Terrible. 57 out of 1583 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ANISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ana on 16 Apr 2024
Greetings Anisa,We appreciate your excellent rating. We hope to see you again the next time you visit Phoenix!

4/10 Poor

Pamela NMN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool area is way too small for the size of this hotel, not enough chairs and it was a zoo, way too crowded. No bar or restaurant at the pool either.
Stayed 2 nights in Apr 2024
Response from Angela S on 15 Apr 2024
Hello Pamela NMN,Thank you for choosing to stay with us. We apologize for not meeting your expectations. We appreciate your comments and will consider them as we work to provide guests with a better stay experience. If you need further assistance, please get in touch with us via our social or chat channels.Best regards, Angela

10/10 Excellent

aline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 1 night in Apr 2024
Response from Lindsey on 14 Apr 2024
Dear Aline,Thank you for your rating and review. We are overjoyed to hear that you enjoyed your stay with us!! We would love to have you back again!! Best Wishes,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Lindsey on 14 Apr 2024
Hello Michael,Thank you for your review. We are happy to hear that the location was convenient for you! We would love to welcome you as our guest again soon!!Warm Wishes,

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tania on 12 Apr 2024
Hello Jen,Thank you for the 5-star rating. We are glad that you had a nice stay with us. We look forward to welcoming you back soon here at Hyatt Regency Phoenix.Best wishes,Tania

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travis on 10 Apr 2024
Hello Jordan!Thank you for taking the time to provide your 5-star rating of our hotel. We are glad to know you enjoyed your stay and look forward to having you back as our guest again soon. Warm Regards, Travis

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to catch a game at Chase Field. Facility was nice and clean and staff were very helpful.
Stayed 1 night in Apr 2024
Response from Krista on 9 Apr 2024
Hi there Amber, Thank you so much for your wonderful rating and review of your stay with us here at the Hyatt Regency Phoenix. We are so happy to hear that you enjoyed your stay with us, and that you received helpful service from our hotel staff! We hope to welcome you back again sometime. Warm Regards, Krista

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ana on 9 Apr 2024
Dear Norman,We appreciate your rating! We hope to see you again the next time you visit Phoenix!

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to Chase Field and all employees were very friendly.
Stayed 1 night in Apr 2024
Response from Lindsey on 7 Apr 2024
Dear Jeremy,Thank you for your five-star rating. We are happy to hear the location was convenient for you and the staff was friendly!! We hope to welcome you back when you are in the area again!!Best Wishes,

2/10 Terrible

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 2 nights in Mar 2024
Response from Lindsey on 7 Apr 2024
Dear Mildred,Thank you for your feedback. We are happy to hear you loved your stay. We would love to have you back again soon!Best Wishes

8/10 Good

judd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jamie on 7 Apr 2024
Dear Judd,Thank you for taking the time to leave a rating for our Hyatt Regency Phoenix! We were glad to see that you enjoyed your stay with us. We hope to have the opportunity to welcome you back as our guest for an even better stay experience in the future!Warm regards,Jamie

6/10 Okay

Kathy J

Travelled with family
Liked: Cleanliness
It was clean and updated. We haven't traveled in a bit so when we got on the elevator and it didn't seem to work we didn't understand. Another guest mentioned that we probably needed to use our key. Would have been nice for the check-in clerk to mention this as a courtesy; our family staying in another room had the same issue. Our family in another room didn't sleep at all due to noise from other guests. I'd say half the staff was attentive while other half seemed disinterested.
Stayed 1 night in Mar 2024
Response from Krista on 6 Apr 2024
Hello Kathy J, Thank you for taking the time to review our Hyatt Regency Phoenix. We sincerely apologize for any inconvenience you faced during your stay. We appreciate your feedback regarding the check-in process, as well as the noise you experience in your room. Your feedback is valuable and has been shared with our management team to address any potential improvements. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable experience.Kind regards, Krista

10/10 Excellent

lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Melinda on 4 Apr 2024
Dear lilian,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Phoenix again soon!Warm regards,Melinda

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tania on 5 Apr 2024
Hello Susan,Thank you for the 5-star rating, we are happy that you enjoyed your stay, and we hope to have the pleasure of having you as a guest with us again.Best wishes,Tania

8/10 Good

Diana

Stayed 2 nights in Apr 2024
Response from Tania on 5 Apr 2024
Hello Diana,Thank you for your rating, we hope to have the opportunity to welcome you back as a guest with us in the future.Warm regards,Tania

10/10 Excellent

stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Apr 2024
Response from Ciara on 4 Apr 2024
Dear Stefanie,Thank you for the amazing 5-star review! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back to Hyatt Regency Phoenix in the near future. Kind Regards,Ciara

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Great experience!
Stayed 2 nights in Apr 2024
Response from Ciara on 4 Apr 2024
Dear Kimberly,Thank you for taking the time out to leave us a 5-star rating as well as your review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to Hyatt Regency Phoenix in the future.Kind Regards,Ciara

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is nice, and it is within walking distance to the Chase Field and Capital One area. The onsite restaurant is good. The parking structure is right next to the hotel, but it costs $32. The bathtub drains very slowly. Overall we had a pleasant stay for one night to the Dbacks game, and we will come back.
Stayed 1 night in Apr 2024
Response from Ciara on 4 Apr 2024
Dear Yvonne,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay and that our restaurant was great. We truly appreciate the time you have taken to leave your feedback; we hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

10/10 Excellent

Jarom

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. I’ll definitely stay here again
Stayed 1 night in Apr 2024
Response from John on 3 Apr 2024
Hello Jarom,Thank you for adding this post for our Hyatt Regency Phoenix. I am glad you had a good time. I look forward to your next visit.Best Regards,John

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shelly on 3 Apr 2024
Dear Ann! Thank you for your five-star feedback. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your overall stay. We hope to welcome you back for another wonderful stay in the future. Sincerely, Shelly

10/10 Excellent

Ned

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very close to restaurants
Stayed 1 night in Mar 2024
Response from Brittney C. on 2 Apr 2024
Hi Ned,Thank you for your awesome review. We are happy to hear that you enjoyed our hotel and the location. We hope to see you again in the future.

8/10 Good

Gracie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good and comfortable
Stayed 1 night in Mar 2024
Response from Krista on 2 Apr 2024
Hi there Gracie, We weanted to take a moment to thank you for providing us with a rating and feedback of your stay with us here at the Hyatt Regency Phoenix. We are happy to know that you had a comfortable stay. We would love to have you as our guest again, please remember us next time you choose to stay in Phoenix! Warm Regards, Krista

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Brittney C. on 2 Apr 2024
Hello MELISSA,We are truly grateful for your 5-star rating. We hope to see you again soon.

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, amenities
Nice staff
Stayed 1 night in Mar 2024
Response from Jamie on 31 Mar 2024
Dear Jeffrey,Thank you for your great rating and review for our Hyatt Regency Phoenix! It was a delight to hear that you enjoyed your stay with us and that our team's service helped contribute to an enjoyable stay. We hope to welcome you back as our guest on your future visits to Phoenix!Warm regards,Jamie

2/10 Terrible

Brayden

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Was a joke of a 4 star hotel. Should’ve saved myself 800 bucks and stayed at a Marriott lol
Stayed 2 nights in Mar 2024
Response from Travis on 31 Mar 2024
Hello Brayden! Thank you for taking the time to write your review of our hotel. We are sorry to hear about your experience and we would like to have the opportunity to discuss your stay with us further. Please reach out to us via any of our social or chat channels. Warm Regards, Travis

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Balcony is awesome
Stayed 2 nights in Mar 2024
Response from Lindsey on 29 Mar 2024
Dear Michelle,Thank you for the five-star rating. We are happy to hear that you enjoyed your balcony!! We would love to have you as our guest again soon!Best Wishes,

10/10 Excellent

Lori

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ana on 28 Mar 2024
Dear Lori,We appreciate your rating! Thank you for choosing to stay with us while in Phoenix. We hope to welcome you back soon!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lindsey on 29 Mar 2024
Dear Sherry,Thank you for the excellent rating. We are so glad you had a great visit. We look forward to welcoming you back in the future! Warm Wishes,

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to the Convention Center was perfect. Easy walk. Lots of restaurants near by as well as food options in the hotel. Room was very clean and comfy!
Stayed 4 nights in Mar 2024
Response from Betsy on 26 Mar 2024
Dear Tracy,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our location was perfect. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

JoAnne

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and close to many things
Stayed 1 night in Mar 2024
Response from John on 26 Mar 2024
Hello JoAnne,I am happy to see your review of our Hyatt Regency Phoenix. Thank you for mentioning our location. I hope you can stay with us again soon. Best Regards,John

10/10 Excellent

Julie K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Easy walk to the Phoenix Convention Center. We were able to check in early and check out later to accommodate our travel needs. Front desk staff was fantastic! Very clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Krista on 25 Mar 2024
Hello Julie K, Thank you so much for taking the time to provide a fabulous 5-star review of your stay with us here at Hyatt Regency Phoenix. We are so pleased to hear that the service that you received was top notch and that all your accommodation needs were met. We hope to have you back as our guest again in the future!Warm Regards, Krista

10/10 Excellent

Ax

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint: reservations specified adjoining rooms. Front desk said not available.
Stayed 1 night in Mar 2024
Response from Angela S. on 25 Mar 2024
Hello Ax,Thank you so much for staying with us and for taking the time to share your feedback. We appreciate your comments and apologize for any frustration you experienced. If you have further concerns, please contact us on our social or chat channels.We sincerely hope to welcome you back soon.Warmest regards, Angela

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and easy check in. Quick and even early
Stayed 1 night in Mar 2024
Response from Tieysha on 28 Mar 2024
Hello George,Thank you for your rating as well as your review. We are so pleased to hear that you enjoyed your stay with us from the quick and easy check in process. We hope we will have the pleasure of welcoming you back to Hyatt Regency Phoenix in the future.Best Wishes,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura on 24 Mar 2024
Dear Nicole, Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to welcome you back next time you are in the Phoenix area. Best regards,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Candace on 23 Mar 2024
Dear Rebecca,Thank you for your 5-star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Phoenix!Warm regards,Candace

8/10 Good

Fadi, Fairfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok but the $50 extra charge to get my room few hours early when they have it wasn’t nice
Stayed 1 night in Mar 2024
Response from Candace on 22 Mar 2024
Dear Fadi,Thank you for taking the time to review your recent stay at our hotel. We welcome your feedback of your experience and look forward to your future stays at Hyatt Regency Phoenix.Warm regards,Candace

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was great!!! She was very helpful and assisted us with early check-in options, which we greatly appreciated even at a $50.00 dollars per day fee. She also gifted us a coupon for an Italian restaurant and recommended her favorite dishes with us.
Stayed 2 nights in Mar 2024
Response from Krista on 20 Mar 2024
Hello Miguel, Thank you kindly for taking the time to provide us with a wonderful rating and review of your stay with us here at the Hyatt Regency Phoenix. We are so thrilled to hear that you received such exceptional service at our front desk. We hope to have you back again as our guest in the future!Warm Regards,Krista

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Only stayed one night. If you are staying multiple nights for leisure I would recommend booking a resort. Otherwise great place for one night. Came for the Madonna concert and we could walk to the venue which was super convenient.
Stayed 1 night in Mar 2024
Response from Brittney C. on 19 Mar 2024
Hi Ronald,Thank you for choosing our hotel to accommodate your stay. We are delighted to hear that you enjoyed your stay, and we hope to see you in the future.

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a concert and it was within walking distance so that was a big plus. Staff was super friendly valet parking as well. Great stay. Thank you!
Stayed 1 night in Mar 2024
Response from Brittney C. on 19 Mar 2024
Hi Elvia,Thank you for your 5-star rating. We are happy to hear that our location was convenient for you and that you enjoyed your stay and our staff! We hope to see you in Phoenix again soon.

6/10 Okay

katy

Stayed 1 night in Mar 2024
Response from Jamie on 7 Apr 2024
Dear Katy,Thank you for taking the time to leave our Hyatt Regency Phoenix a rating. Your feedback is important to us as we continually strive to improve our services. We hope to welcome you back for a more enjoyable stay experience in the future!Warm regards,Jamie

10/10 Excellent

ANISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tieysha on 14 Mar 2024
Hello Anisa,Thank you for your 5 out of 5 review. We are so pleased to know that you enjoyed your stay here with us. We look forward to welcoming you back to Hyatt Regency Phoenix in the future.Best Wishes,

10/10 Excellent

Patricia, Elk Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Krista on 13 Mar 2024
Hello Patricia, Thank you kindly for the 5/5 review of your stay with us at the Hyatt Regency Phoenix. We hope you enjoyed your stay with us, and we are hopeful to welcome you back as our guest again in the future. Warm Regards, Krista

10/10 Excellent

serene

Stayed 1 night in Mar 2024
Response from Brittney C. on 2 Apr 2024
Hi serene,Thank you so much for your 5-star rating. We are grateful for your time and hope to see you again soon.

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Tieysha on 11 Mar 2024
Hello LaToya,Thank you for your 5 out of 5 rating as well as your review. We are so very pleased to know that you had a great experience. We look forward to welcoming you back to Hyatt Regency Phoenix in the future.Best Wishes,

8/10 Good

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura on 11 Mar 2024
Dear Shana, Thank you for taking the time to provide your rating. We truly hope your stay with us was enjoyable and we hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Melinda on 8 Mar 2024
Dear David,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency Phoenix again soon!Warm regards,Melinda

10/10 Excellent

Evelyn

Travelled with family
Liked: Amenities
A great place for our weekend get away
Stayed 2 nights in Mar 2024
Response from Ana on 5 Mar 2024
Dear Evelyn,We appreciate your feedback. Thank you for choosing to stay with us while in Phoenix. We are delighted to hear that you enjoyed your getaway with us. We hope to see you again!

2/10 Terrible

Pamela

Stayed 3 nights in Feb 2024
Response from Tieysha on 28 Mar 2024
Hello Pamela,Thank you for your rating. We hope you enjoyed your stay with us. If you have any questions, please reach out to us on our social or chat channels.Best Regards,

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness
Quiet. Most restaurants are walkable!
Stayed 2 nights in Mar 2024
Response from Laura on 4 Mar 2024
Dear Nicole,Thank you for taking the time to share your feedback. We are happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

8/10 Good

Tameisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It help me celebrate my graduation from University of Phoenix.
Stayed 2 nights in Mar 2024
Response from Betsy on 4 Mar 2024
Dear Tameisha,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,