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Reviews of Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

3.5 out of 5
Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites
1651 W Baseline Rd, Tempe, AZ

Reviews

6.6
Rating 10 - Excellent. 235 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 132 out of 1000 reviews" "
Rating 2 - Terrible. 174 out of 1000 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Jesus

Stayed 1 night in Mar 2019

6/10 Okay

Brenda

Stayed 14 nights in Dec 2019

8/10 Good

Amy

Travelled with group
Liked: Staff & service, room comfort
Pleasant Staff Great Location
Front Desk Staff ,Jeffery, was very helpful and pleasant. Location is great with a large park across the street. Price for Scottsdale was wonderful. However, the room itself: couch had stains and the shower wasn't operating properly. The stains were questionable so we turn the cushions upside down and it looked much better. The shower plumbing needs some work as more water seems to come out the bath spout than out the shower head.
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Decent stay
overall it was a good stay. Quiet and hotel staff practiced social distancing. Room was not clean but after spending $10 at dollar store for cleaning items and doing it myself it was a lot more comfortable. They did give me a discount for one night because the hot water wasn't working, which sucked. However the discount made up for it.
Stayed 6 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff very friendly and I loved everything about my stay.
Stayed 4 nights in Dec 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2020

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Dec 2020

2/10 Terrible

Troy

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place Ive been too
This place looked so nice from the online pictures. Once I got there, the room was filthy and the service at the front desk was poor. The surrounding area was also not the best one to be in. I checked out immediately and went to another hotel and it was like day and night. I do NOT recommend this hotel AT ALL.
Stayed 3 nights in Dec 2020

6/10 Okay

Rosie

Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
ASU Visit
The hotel is old and definitely needs remodeling. The conditions are run down and repairs are needed. It almost looks like a weekly stay for locals. I'm glad we only needed to stay overnight. Unfortunately won't stay again until it's has been remodeled. The location was excellent and very convenient to stores, food places and even the ASU stadium. Customer service from employees...i.e. front desk, housekeeping and management was great (reason I gave it 3 stars and not 2 stars) LOOKS LIKE A NAME CHANGED MAYBE DUE TO NEW MANAGEMENT OR OWNERS SO HOPEFULLY REMODELING SOON!!
Stayed 1 night in Dec 2020

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and great cleaning service.
Stayed 7 nights in Nov 2020

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Run Down with a Super Spreader Event in Full Swing
When I arrived, my suite had been given away. The clerk was only authorized to offer me $4/night off for the difference between a suite and a room. When I berated the booking service, she felt threatened and we had pointed words (no name calling, no banging on counters or plexiglass partition, yet she felt threatened), even though I pointed out my ire was not at her. (Mutual apologies exchanged next morn). Eventually,I was checked in and told that I would not be charged until the manager dealt with the situation in the morning (I was later given a more significant reduction in my rate). However, I was told if I had paid for the room in advance — even though Hotels.com offers me the option not to do so — the suite would have been saved. So much for being a Gold member NINE YEARS IN A ROW. The motel itself is VERY run down. The cement steps are chipped, the stones and all the walkways are stained or have chipped paint, and they are dirty. Between the parking lot and my room, I saw a few overflowing trash cans. Okay, it was night on Friday. My room was near the pool, and the full-on pool party! (repeated the next night). People barbecuing, pool and hot tub filled with people, music blasting. There were 50+ people (no exaggeration, have a pic), NO MASKS! NO SOCIAL DISTANCING! (Was this legal? Definitely NOT safe.) The room, itself, though in need of a paint job and with scratched furniture, was very clean. I am very sure that I was not in danger of covid there.
Stayed 4 nights in Nov 2020

8/10 Good

LANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room met my needs. It was a bit small but was serviceable. The hotel was close to everything we needed. Staff was helpful and nice.
Stayed 2 nights in Dec 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds had dirty soiled linens with body fluids. Had towels, no face cloths. It's a health hazard. The property isn't well lit. No security. No elevators. Ice machines are placed in areas that are dark isolated. I had no room service during my 3 night stay. Very disappointing!
Stayed 3 nights in Dec 2020

10/10 Excellent

Shelly, Tempe

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about this hotel! I love it there! The staff were super nice, they make you feel comfortable. The rooms are clean, and comfortable. The WiFi is wonderful and fast.
Stayed 14 nights in Nov 2020

10/10 Excellent

Michelle, Tempe

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! We are in the process of getting our own home and this hotel has been the best! They have clean rooms, free breakfast, heated pool, a social hour where you get two free drinks every night! The staff are super friendly. Not to mention it’s pet friendly!!
Stayed 7 nights in Nov 2020

10/10 Excellent

Fred R

Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020

2/10 Terrible

Iliana

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2020

8/10 Good

Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It is a great location. Not sure if service was so bad due to Covid the holiday. You had to request linens and cleaning daily, but didn’t get clean towels daily
Stayed 5 nights in Nov 2020

4/10 Poor

Kristen

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2020

6/10 Okay

Kristen

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Ant infestation
My stay was honestly a nightmare the first day I arrived on the property my kitchen already had ants that were crawling on the counter. So I cleaned it up thinking that it would go away. It ended up turning into an infestation of ants all over my kitchen. Had to throw food away due to this. Also wasn't able to leave anything on the counters for more than 10 minutes without ants appearing everywhere I notified the office about the condition and they told me that maintenance would spray. I was there for 5 days and it was never taken care of and just got worse. It was to the point where I had to check out of the room because I was dissatisfied with the hotel. The room size is great but unfortunately they have an ant problem.
Stayed 2 nights in Nov 2020

10/10 Excellent

Barb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Place to stay!
One of the best I have stayed at in area. It's wonferful!
Stayed 1 night in Nov 2020

2/10 Terrible

Niya, Chicago

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I travel a lot for leisure and business and I must say this hotel is the worst I have ever stayed at. The hotel is truly disgusting and looks nothing like the pictures advertised. The area surrounding the hotel is filthy. We saw opened trash bags and litter everywhere including the stairwell and hallways leading to the rooms. We saw a drug transaction in the parking lot and the place looks very sketchy. Our room smelled and everything looked so old and outdated. The chairs were so worn out and disgusting no one sat on them. We saw roaches and in our room and there was no hot water. Maintenance came and fixed it after we called. I get creeped out and itchy when I think of our experienced. Needless to say we spent one night there as it was the holidays ans we couldn't find a room anywhere else. Thankfully we were able to spend the rest of our time in Phoenix staying with family. Awful awful hotel. It needs to be shut down!
Stayed 4 nights in Nov 2020

2/10 Terrible

Mike, Lake Havasu City AZ

Business traveller
Disliked: Staff & service
The staff was extremely rude. They have drug dealers that stay there on the bottom floor running from their room to the strip joint. Requested a room on 1st floor due to disability, was denied saying that they were all full. was told. "If this is not what you want to hear, you can stay somewhere else." I was not the only elderly person as my neighbor who used a walker was also put on the 2nd floor.
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious for it's price
For it's price this is a great place to stay. I stayed 4 weeks, as I kept extending my stay since I enjoyed it so much. Management and staff are exceptional. Many little extras. High quality linens and towels. Very spacious. It's a bit older and the furnishings are a bit old, but fine for the price. Great location. Highly recommended.
Stayed 8 nights in Nov 2020

4/10 Poor

Hannah, Phoenix

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
bugs in some of the rooms on kitchen counters and stove
Stayed 4 nights in Nov 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2020

6/10 Okay

Cody

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Needed a place to stay in Phoenix for school stuff for a couple weeks and this did the job. Felt comfortable being by myself here and overall the area was pretty quiet. I will definitely stay here again!
Stayed 12 nights in Nov 2020

4/10 Poor

Kim, Salem Utah

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The billing system is horrible!!! I want to pay for my stay and be done!! They had my credit card tied up the whole week and a half I stayed there!! Plus The deposit was pretty high!!
Stayed 10 nights in Nov 2020

2/10 Terrible

Kessie

Stayed 1 night in Nov 2020

8/10 Good

Kessie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Paul

Stayed 2 nights in Nov 2020

6/10 Okay

Marisol

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service
Room was nice clean the guy at the front desk was very rude not helpful at all
Stayed 1 night in Nov 2020

4/10 Poor

shaneequa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
Needless to say this was a very short stay. I was just looking for a place to stay overnight and found this cheap place to stay. This place looks nothing like the pictures. I was in a queen suite. I wiped down things With Lysol that I would to touch. The hotel was dirty. The pillows on the bed was half size, the towels were rough, the room had a old smell to it
Stayed 1 night in Nov 2020

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020

8/10 Good

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great love the space. Just the $200.00 deposit was shocking. Wasn’t an expected fee. So just be prepared to dish that out.
Stayed 2 nights in Nov 2020

2/10 Terrible

Marlinda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our sofa bed had mouse droppings on beds ...
Stayed 1 night in Nov 2020

4/10 Poor

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
Bait and switch
There was a $20 pet fee for each pet plus tax.,the fine print on this site indicated $10. Had that been on front page and not in fine print I would’ve selected a different hotel. as my total was not worth the price. There’s a lot of shady people in the parking areas. People in the next room kept arguing all night which agitated our dogs and kept us up all night. It was scary to walk my pets around the property at different hours of the night. When we were leaving I ran into the fighting couple in the parking lot and they got mad at me for the barking dogs. Although the rooms are clean..they smell like old dirty ashtrays. Thin walls. Do not recommend.
Stayed 1 night in Nov 2020

8/10 Good

James

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Tina

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Nope
200 deposit. No extra towels. Rude breakfast person.
Stayed 2 nights in Oct 2020

4/10 Poor

Andy

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not what it appeared! 😒
The AC did not work, it was hot in the room, unable to sleep comfortably. Nosy people outside seems like they kept taking out trash located outside room that was loud in the middle of the night. The pictures in the website looked better than what it really was.
Stayed 1 night in Oct 2020

10/10 Excellent

Antionette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Oct 2020

8/10 Good

Xenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room
Room was nice, the area is not the best
Stayed 7 nights in Oct 2020