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Reviews of Holiday Inn Hotel & Suites Scottsdale North - Airpark, an IHG Hotel

3.5 out of 5
Holiday Inn Hotel & Suites Scottsdale North - Airpark, an IHG Hotel
14255 N 87th St, Exit 39 From Hwy 101, Scottsdale, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 395 out of 640 reviews" "
Rating 8 - Good. 164 out of 640 reviews" "
Rating 6 - Okay. 44 out of 640 reviews" "
Rating 4 - Poor. 21 out of 640 reviews" "
Rating 2 - Terrible. 16 out of 640 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Apr 2024
Response from Hotel Staff on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights for Arizona Bike Week 2024. We trailered the Harley and there was plenty of room to park truck and trailer. Krystal checked us in. Great personality and very hospitable, everyone! Wiil definitely stay here again for our next ABW!...
Stayed 3 nights in Apr 2024
Response from Angi Nowell - AGM on 15 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SCOTTSDALE NORTH - AIRPARK. Please know that your feedback is extremely valuable to us and we appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities
Way above-average customer service AND they provide free Lyft rides within 5 miles of the hotel.
Stayed 2 nights in Apr 2024
Response from Angi Nowell - AGM on 15 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SCOTTSDALE NORTH - AIRPARK. Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff and bar/restaurant staff were fun and engaging!
Stayed 4 nights in Mar 2024
Response from Hotel Staff on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Armando

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to come Wait watch spring training it was a nice hotel no complaints
Stayed 3 nights in Mar 2024
Response from Angi Nowell - AGM on 19 Mar 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

ROSEMARY

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Staff on 19 Mar 2024
Thank you for staying with us.

10/10 Excellent

lizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Staff on 13 Mar 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

6/10 Okay

Lisa

Disliked: Property conditions & facilities
Spent $300 for one night. There was nothing special about this hotel to justify the cost. At least there could be free coffee beyond the crap in the room. The main problem was a very noisy AC unit. The front desk said many of the rooms have noisy AC. No individual controls of the AC in the room.
Stayed 1 night in Feb 2024
Response from Hotel Staff on 27 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Keith

Stayed 7 nights in Feb 2024
Response from Hotel Staff on 21 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the free Lyft rides within a radius of 5 miles.
Stayed 4 nights in Feb 2024
Response from Angi Nowell - AGM on 27 Feb 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Angi Nowell - AGM on 31 Jan 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Linda A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value
Always a great stay here. Ckose to everything we need while in Scottsdale.
Stayed 2 nights in Jan 2024
Response from Angi Nowell - AGM on 31 Jan 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property really goes above and beyond. Not only did the front desk help me to arrange transportation everywhere I needed, but they were incredibly helpful and responsive to other things I needed during my stay. The only thing that was frustrated is that my booking said breakfast was included and it wasn’t.
Stayed 2 nights in Dec 2023
Response from Angi Nowell - AGM on 10 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SCOTTSDALE NORTH - AIRPARK. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Earnest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Staff on 31 Jan 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

2/10 Terrible

Eli

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
What happened?!
Was charged three times for incidentals totalling $300. Room key stopped working as their system showed I was not even checked in although I had all my things in the room
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast was excellent and the service did a great job
Stayed 1 night in Dec 2023
Response from Angi Nowell - AGM on 31 Jan 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. The location is excellent right off the 101 loop. It’s quiet, clean and cozy. The rooms are large and the beds are very comfortable. I highly recommend this hotel. Also the staff was wonderful.
Stayed 1 night in Nov 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

2/10 Terrible

Saif

Travelled with family, Business traveller
Disliked: Amenities
Worst hotel ever with the worst staff ever Front disk lance was extremely rude and very unprofessional Angie assistant manger was even worse and more rude. Never ever stay in this bad spot
Stayed 1 night in Nov 2023

10/10 Excellent

Marisa

Stayed 2 nights in Nov 2023

4/10 Poor

Ramon

Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel with great staff
Stayed 1 night in Nov 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
This property is very old and in need of major renovations. The AC was so loud and just ran continually even on Auto and never really cooled the room well. The bathrooms are old and outdated with warped doors and peeling paint not to mention no exhaust fan so it make the whole room hot, hence the AC never shutting off and cooling the room. The property itself around is ok, but the rooms need to be updated.
Stayed 3 nights in Nov 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a hotel. The room was comfy. Provide both soft and firm pillows.
Stayed 1 night in Nov 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

Silvia

Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and comfortable.
Stayed 1 night in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Mary

Stayed 3 nights in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service
The pool water temperature was extremely cold and they did not change the garbage in our room. Other than that everything was good.
Stayed 4 nights in Oct 2023

8/10 Good

anthony leroy

Travelled with family
The property was nice and clean. The restaurant was small. Post COVID not having the trash taken out and have to call for toilet paper is not appealing. I guess this is the new way of doing business.
Stayed 4 nights in Oct 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great place, location, the restaurant had great food, clean and tremendous staffing. I will come back soon. Just keep the prices down please. Less than $150
Stayed 1 night in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Amazing!!!! Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is an on-site restaurant which was great.
Stayed 1 night in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The full breakfast was awesome and very nice staff.
Stayed 2 nights in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

4/10 Poor

Marjorie

Stayed 1 night in Oct 2023
Response from Hotel Staff on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

enrique

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Staff on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

Susan, Fort Lauderdale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and property. Breakfast was excellent and staff was great
Stayed 2 nights in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and organized. Toilet did not work properly. Staff was good at doing their task but not bubbly.
Stayed 2 nights in Sep 2023
Response from Hotel Staff on 18 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Debra

Stayed 1 night in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

4/10 Poor

Steven

Travelled with family
Sink stuffed up , water was Luke warm and not hot .
Stayed 4 nights in Oct 2023
Response from Hotel Staff on 11 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Lon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Angi Nowell - Guest Service Manager on 4 Oct 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

2/10 Terrible

Aaron

Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff, especially Mackayla, were awesome!
Stayed 2 nights in Sep 2023
Response from Hotel Management on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback and I will forward this to MacKayla!!

10/10 Excellent

Bryan

Stayed 1 night in Sep 2023
Response from Hotel Staff on 18 Oct 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Ellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Holiday Inn exceeded my expectations! I would definitely book reservations here again!
Stayed 1 night in Sep 2023
Response from Hotel Staff on 24 Sept 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

Sanobia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Staff on 20 Sept 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Renee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service was terrible.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 20 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn SCOTTSDALE NORTH - AIRPARK. We are sorry to hear that you did not enjoy your stay. If you could elaborate more regarding your stay so we can use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Geneva

Liked: Property conditions & facilities
Disliked: Staff & service
Prefer to have room service at least every other day Had to ask for towels, washcloths, tissue ect Should be checked and added at least every other day.
Stayed 3 nights in Sep 2023
Response from AGM on 12 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn SCOTTSDALE NORTH - AIRPARK. Due to a shortage of Housekeeping staff a request for service is needed. Thank you for your feedback. We will be addressing your concerns as soon as we are able to hire additional staff members. Thank you and have a good evening.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful, friendly and accommodating.
Stayed 5 nights in Sep 2023
Response from Hotel Staff on 12 Sept 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Staff on 12 Sept 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Sep 2023
Response from Hotel Staff on 12 Sept 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Staff on 12 Sept 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.