Outdoor pool, pool loungers

Reviews of Holiday Inn Express & Suites Phoenix - Glendale Sports Dist, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1002 reviews" "
Rating 8 - Good. 214 out of 1002 reviews" "
Rating 6 - Okay. 74 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is close to shopping and dining options. The breakfast is nice and much appreciated. The only thing not likeable is the price. Sub $200 is reasonable but more is too much for this site
Stayed 4 nights in Mar 2024

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

THERON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience for my family and I.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. Great variety of breakfast change, day by day. A bit loud as able to hear people just walking the hall or walking in the room overhead.
Stayed 3 nights in Mar 2024

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oo
Stayed 3 nights in Mar 2024

10/10 Excellent

BRANDI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and very nice staff
Stayed 3 nights in Mar 2024

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

LAUREN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Big complementary breakfast. Comfy beds & nice cool ac.
Stayed 1 night in Mar 2024

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here during a 3 day weekend and it was perfect. Rooms were very clean, offered Dove Shampoo/Conditioner/ Body Soap. There are blow dryers in the rooms. Wifi and Cable tv included. We went in Feb and the outdoor pool was nice and clean. The outdoor pool is heated and the hot tub was awesome. They have a complimentary breakfast and a little snack shop. I would totally go back with the family.
Stayed 2 nights in Feb 2024

6/10 Okay

Joseph, San Antonio

Travelled with partner
Liked: Amenities
Safe in room didn’t work Room door difficult to open A/C was not functioning All except door corrected same day. House keeping did not refill tissue box or mop bathroom floor. The rooms very very noisy. This is the first time I have experienced this. Eating area did not have hand sanitizer in one dispenser Pancake machine broken for three days No orange juice No cranberry juice No salsa second and third day
Stayed 3 nights in Feb 2024

10/10 Excellent

LARRY

Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome heated pool and large hot tub, located walking distance from stadium and entertainment
Stayed 4 nights in Feb 2024

10/10 Excellent

Rachel

Stayed 2 nights in Feb 2024

2/10 Terrible

Bret

Stayed 2 nights in Feb 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Will stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round excellent place to stay, highly recommend and would stay there again.
Stayed 3 nights in Feb 2024

6/10 Okay

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Karlene

Travelled with family and small children
Liked: Staff & service, amenities
Our room was a little bit dirty. And a little beat up. But overall pretty good, friendly staff. Cleaned the room and made beds daily. Continental breakfast was fabulous.
Stayed 7 nights in Jan 2024

6/10 Okay

Dennis

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jan 2024

6/10 Okay

Floyd

Travelled with family
Liked: Cleanliness
On our last day cleaning staff “Lillian” woke us up. She was persistent until I opened the door. Check out time is at 11:00! It was very rude. I do not plan on using them again.
Stayed 4 nights in Jan 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is in great condition and the staff were very helpful and always pleasant to talk too.
Stayed 7 nights in Jan 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2024

10/10 Excellent

Raymond

Stayed 4 nights in Jan 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Scott, Port Townsend

Disliked: Cleanliness, amenities, property conditions & facilities
Housekeeping did not vacuum, change the sheets nor clean the bathroom adequately during a one week stay. Business center computers were inoperative. Carpets were filthy.
Stayed 6 nights in Dec 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
No issues - was a great stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Faustino

Stayed 1 night in Dec 2023

10/10 Excellent

Jocelyn

Stayed 1 night in Dec 2023

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the breakfast options were great!
Stayed 1 night in Dec 2023

10/10 Excellent

Eddie

Stayed 1 night in Dec 2023

8/10 Good

Melissa Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was great. WiFi was very poor. I was also unclear as to where the shuttle would take you or other services.
Stayed 3 nights in Dec 2023

10/10 Excellent

Maya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location near bass pro and outlet mall. Staff was accommodating, even allowed an early check-in.
Stayed 2 nights in Nov 2023

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice but…
Pool heater was broken so the pool was cold. My daughter swam anyways but I think because the heater was down they also neglected to clean (skim) the debris out of it. We came from a cold climate so we were bummed about the pool. Manager was less than helpful regarding the issue.
Stayed 1 night in Dec 2023

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was great. The breakfast each morning was awesome and the housekeeping staff did an excellent job!
Stayed 3 nights in Dec 2023

6/10 Okay

aliyah

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Igor, Las Cruces

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 3 nights in Nov 2023
Response from Alicia J. on 28 Nov 2023
Thank you for the review.

10/10 Excellent

Shiann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked all accommodations.
Stayed 1 night in Nov 2023
Response from Alicia J. on 28 Nov 2023
Thank you for the review.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It's okay
Stayed 5 nights in Oct 2023
Response from Alicia J. on 28 Nov 2023
Thank you for your review. Have a good day.

10/10 Excellent

George, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convienient to everything. The staff was very friendly and helpful. I would book this hotel again.
Stayed 1 night in Oct 2023
Response from Alicia J. on 31 Oct 2023
Thank you for your review. Can't wait to see you again!

6/10 Okay

Wilbert

Travelled with partner
Ok
Stayed 1 night in Oct 2023
Response from Alicia J. on 31 Oct 2023
Thank you.

10/10 Excellent

NICHOLE MARIE

Stayed 1 night in Oct 2023
Response from Alicia J. on 28 Nov 2023
Thank you for visiting.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another awesome stay.
I was checked in very fast and was told I get a free shuttle. I used this shuttle to attend a concert and wasn't sure if they pick me back up but the location was so close I walked it. Bed was very comfy and room has everything I need to enjoy my stay like a fridge and iron. Free breakfast in the morning so I really enjoyed this visit. This is the 3rd time I stayed in an express inn and I am very satisfied each time. Also you need to scan card to get into entrance so that good security and safety.
Stayed 1 night in Oct 2023
Response from Alicia J. on 28 Nov 2023
Thank you for your review. We greatly appreciate it. Have a good day.

10/10 Excellent

McKenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Alicia J. on 31 Oct 2023
Thank you for Visiting.

10/10 Excellent

Lesley

Stayed 2 nights in Oct 2023
Response from Alicia J. on 28 Nov 2023
Thank you for visiting.