Outdoor pool, pool loungers

Reviews of Crowne Plaza Phoenix Airport - PHX

3.5 out of 5
Crowne Plaza Phoenix Airport - PHX
4300 E Washington St, Phoenix, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 541 out of 1020 reviews" "
Rating 8 - Good. 249 out of 1020 reviews" "
Rating 6 - Okay. 103 out of 1020 reviews" "
Rating 4 - Poor. 79 out of 1020 reviews" "
Rating 2 - Terrible. 48 out of 1020 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for a one night stay going to airport
Stayed 1 night in Mar 2024

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only negative complaint was that the front foyer was scary and loud. The music was way too loud. There were people not associated with the hotel seated in the immediate vicinity. It was not an inviting area at all. EVERY other aspect of the hotel were totally awesome, wish we could have stayed longer! Thank you!
Stayed 2 nights in Mar 2024

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Our flight was delayed and we didn’t get in until 2 am and they had us in our room within 5 min and allowed a late checkout so we could get some sleep. Everyone was friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Liked: Property conditions & facilities
Proximity to airport.
Stayed 2 nights in Mar 2024

2/10 Terrible

timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service calls ignored multiple times, trash all over the parking lot and garage, one elevator out of service doors, wide open with tape across them. Limited hot water.
Stayed 1 night in Mar 2024

10/10 Excellent

lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely time here! Felt clean, well maintained, and I loved that the gave a breakfast voucher since I hate paying for breakfast at hotels. Wonderful experience!
Stayed 2 nights in Mar 2024
Response from KP on 22 Mar 2024
We are so happy to hear that you enjoyed your stay with us! I will make sure to share this with my entire and let them know what we do really does matter. We hope to see you again next time you are in the phoenix area.

10/10 Excellent

Jennifer

Great
Stayed 1 night in Mar 2024
Response from KP on 22 Mar 2024
We want to thank you for giving us this great feedback. This is what we strive for, is to provide a great experience for our guests, I will be sure to share this with the team.

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is subpar, disappointing Staff is very nice and helpful
Stayed 1 night in Mar 2024
Response from KP on 13 Mar 2024
Thank you for this feedback, we greatly appreciate it.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room had doors to 2 adjoining rooms (not by request). We could hear the conversations of our neighbors. Otherwise the room met our needs for a short nights stay after a late flight. Staff were all very friendly and attentive.
Stayed 1 night in Mar 2024
Response from KP on 13 Mar 2024
We want to thank you for taking time out of your busy schedule to give us this feedback. I will be sharing this information with my team to focus on what matters most, the guest experience.

8/10 Good

Rafael, Orlando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told that parking was $4 per night, howevwe, I was charged $12 every night. This was the only mishap. Besides this, great hotel to stay.
Stayed 3 nights in Mar 2024
Response from KP on 13 Mar 2024
We want to start off by saying we apologize for the confusion and any misunderstanding you may have experienced. We will make sure to improve and be clearer on any charges for our future guests.

4/10 Poor

Jerry

Stayed 1 night in Mar 2024

10/10 Excellent

Scott, Cherryville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to and from airport.
Stayed 1 night in Feb 2024
Response from KP on 13 Mar 2024
Thank you for taking time out of your busy schedule to fill out this survey. We appreciate your business and this positive feedback.

2/10 Terrible

Ayesha

Stayed 1 night in Mar 2024

8/10 Good

Willem Jacobus

Stayed 2 nights in Feb 2024
Response from KP on 6 Mar 2024
Thank you for this feedback, we greatly appreciate it.

8/10 Good

Marilyn

Travelled with family
Liked: Amenities
Waited a very long time for dinner to be served.
Stayed 1 night in Feb 2024
Response from KP on 6 Mar 2024
Thank you for this feedback, we greatly appreciate it.

10/10 Excellent

VIRGINIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KP on 13 Mar 2024
Thank you for taking time out of your busy schedule to fill out this survey, we greatly appreciate your business.

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked into a room that was already occupied by someone else. The hotel reception laughed it off, seemingly not appreciating the gravity of the situation. The room was dirty and run down. We were also out of soaps (shampoo, etc.); housekeeping neglected to refill the bottles (they're the kind that are fastened to the walls, not the disposable little bottles).
Stayed 1 night in Feb 2024
Response from KP on 6 Mar 2024
We want to thank you for taking time to give us this feedback, we are sorry that we fell short of what you come to expect. Thank you for this feedback, we greatly appreciate it.

4/10 Poor

Penny

Disliked: Property conditions & facilities
Very rundown
Stayed 1 night in Feb 2024
Response from KP on 5 Mar 2024
We want to apologize for the inconvenience caused during your stay, we appreciate your feedback.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Lite rail nearby to provide access to downtown Tempe & Phoenix!
Stayed 3 nights in Feb 2024
Response from KP on 5 Mar 2024
Thank you for taking time out of your busy schedule to give us this feedback.

8/10 Good

Sateesh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to airport
Stayed 1 night in Feb 2024
Response from KP on 5 Mar 2024
Thank you for taking time out of your busy schedule to fill out this survey, we greatly appreciate your business.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KP on 24 Mar 2024
thank you for taking time out of your day to give us this great feedback.

10/10 Excellent

Cristina

Stayed 1 night in Feb 2024
Response from KP on 22 Mar 2024
We are so happy to hear that you had a great experience with us here at the Crowne Plaza! I will share this with my team and let them know that what they do really does matter during the guest experience! Feedback like this is what makes us excited to keep providing a great guest experience.

4/10 Poor

Marybeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KP on 21 Feb 2024
We want to thank you for giving us this feedback. We greatly appreciate it, without it we could not continue to grow.

10/10 Excellent

Sylvester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was amazingly clean. Seemed somewhat upgraded. Shay in the bar was very accommodating. Food and drinks were perfect.
Stayed 1 night in Feb 2024
Response from KP on 21 Feb 2024
We are so HAPPPY to hear that you enjoyed your staying with us! I have shared this feedback with my team and they were so excited, we greatly appreciate your business.

8/10 Good

askiel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable & clean & easy access to convention center. Good restaurant and reasonable fitness room.
Stayed 3 nights in Feb 2024
Response from KP on 21 Feb 2024
We are so happy to hear that you enjoyed your stay with us, we greatly appreciate your kind words as well.

8/10 Good

Daryl

Business traveller
The lady at check in was awesome. The clerk at check out less so. Felt like I was disturbing her morning by trying to leave at a time that was inconvenient to her
Stayed 1 night in Feb 2024
Response from KP on 21 Feb 2024
Thank you for taking time out of your busy schedule to give us this feedback, we greatly appreciate it. I am also sorry about the inconvenience you may have experienced during your stay; we will address this immediately.

10/10 Excellent

Christopher

Liked: Amenities
Shuttle service
Stayed 1 night in Feb 2024
Response from KP on 21 Feb 2024
The shuttle is definitely sure does come in handy especially when traveling, thank you for staying with us.

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s is super closer to the airport very convenient.
Stayed 4 nights in Feb 2024
Response from KP on 21 Feb 2024
Thank you for taking time out of your busy schedule to give us this great feedback, we greatly appreciate it.

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean bed and pillows were good
Stayed 1 night in Feb 2024
Response from KP on 21 Feb 2024
Thank you so much for the great feedback, we greatly appreciate it.

10/10 Excellent

Christina Reed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff!
Stayed 1 night in Feb 2024
Response from KP on 21 Feb 2024
We are so happy to hear that you enjoyed your stay with us, we appreciate your positive feedback.

10/10 Excellent

Bill

Stayed 2 nights in Feb 2024
Response from KP on 22 Mar 2024
Thank you for taking time out of your busy schedule to give us this feedback. We strive to make the guest experience as welcoming as possible.

4/10 Poor

Thomas

Online pre-purchase did not say had to pay for parking at hotel
Stayed 1 night in Feb 2024
Response from KP on 8 Feb 2024
Thank you for this feedback, we will get this changed so that this will not happen again.

6/10 Okay

melissa

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from KP on 8 Feb 2024
Thank you for giving us this feedback, we greatly appreciate it.

4/10 Poor

Dr. Shirley

Stayed 3 nights in Jan 2024
Response from KP on 22 Mar 2024
We want to apologize for any inconvenience this may have caused you during your stay with us.

6/10 Okay

Sinead

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Staff were really helpful. I've never requested to ask to change my room because of the overwhelming smell of smoke. It took 3 room changes but we got there in the end.
Stayed 1 night in Jan 2024
Response from KP on 8 Feb 2024
Thank you for taking time to give us this feedback, we greatly appreciate it. We will take action and focus to make sure no other guests receive a negative experience again/

6/10 Okay

Robert

Liked: Staff & service
Very dirty not deep cleaned or remodeled in while it shows
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
We are sorry that we fell short on the guest experience, we will use this feedback to improve.

8/10 Good

Caitlin

Stayed 2 nights in Jan 2024
Response from KP on 22 Mar 2024
Caitlin We are so happy to hear that you enjoyed your stay with us, we greatly appreciate your feedback.

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no water !!!
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
We are sorry for the inconvenience; we do let all of our guest before we do any water shut off.

6/10 Okay

Sam, CALGARY

Liked: Staff & service
You can hear the noise from the next room and the bathroom, little outdated when it comes to the interior.
Stayed 3 nights in Jan 2024
Response from KP on 30 Jan 2024
Thank you for this feedback, we greatly appreciate it.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to airport. Food was great too!
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
We are happy to hear that you enjoyed your stay with us, without guests like you we could not strive to get better.

10/10 Excellent

Jennelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
Thank you for this great feedback, we greatly appreciate it.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very helpful
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
We are so happy to hear that you enjoyed your stay with us, we greatly appreciate your time and experience.

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only fault with the hotel is well hair dryer was old and hardly working. Double queen bed room could be a little bigger. Other than that very nice welcoming and friendly staff. Restaurants bar downstairs nice square pool and nice pool. Classy lobby. But the best thing about a hotel is that being an airport hotel there is 24-hour shuttle having said that there is a train that can take you to the airport for free right across the street. So it is unbeatable as an Phoenix airport Hotel. Extremely convenient nice day
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
We are so happy to hear that you enjoyed your stay with us, and we greatly appreciate your feedback.

8/10 Good

lorne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
Thank you for taking time out of your busy schedule to give us this great feedback.

8/10 Good

Barbara

Travelled with partner
Don’t eat at the lounge or restaurant. Slow service, mediocre food, bugs on the bar, scrap paper in my drink.
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
Thank you for taking time to fill out this survey, we greatly appreciate your business. We will take this feedback without it we could not continue to get better and strive for a great experience.

10/10 Excellent

Eric

Nice staff
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
Thank you taking time out of your day to day to give us back this great feedback, we greatly appreciate it.

6/10 Okay

Glen

Travelled with partner
Liked: Cleanliness
Room was average. Tub was dirty, tv had lines in screen waited over an hour at the bar area for a cup of soup ( resturaunt was closed in evening). No butter or juice at breakfast toaster took 20 min to toast bread ( no exageration)
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
I want to start by first apologizing for the inconvenience caused to you while staying with us. I will address these issues immediately to make sure no other guest experience these issues again.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, recently renovated. It’s right across the street from the tram that takes you to the airport terminal, so a shuttle is not necessarily needed. The room was very clean, sheets on the bed were very soft, with a very large TV. Great experience.
Response from KP on 24 Jan 2024
We are so happy that you enjoyed your stay with us, we greatly appreciate your feedback. Without guest such as yourself we could not continue to strive for a great guest experience.