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My only negative complaint was that the front foyer was scary and loud. The music was way too loud. There were people not associated with the hotel seated in the immediate vicinity. It was not an inviting area at all. EVERY other aspect of the hotel were totally awesome, wish we could have stayed longer! Thank you!
Our flight was delayed and we didn’t get in until 2 am and they had us in our room within 5 min and allowed a late checkout so we could get some sleep. Everyone was friendly and helpful.
Service calls ignored multiple times, trash all over the parking lot and garage, one elevator out of service doors, wide open with tape across them. Limited hot water.
Had a lovely time here! Felt clean, well maintained, and I loved that the gave a breakfast voucher since I hate paying for breakfast at hotels. Wonderful experience!
lindsay
Stayed 2 nights in Mar 2024
Response from KP on 22 Mar 2024
We are so happy to hear that you enjoyed your stay with us! I will make sure to share this with my entire and let them know what we do really does matter. We hope to see you again next time you are in the phoenix area.
10/10 Excellent
Jennifer
18 Mar 2024
Great
Jennifer
Stayed 1 night in Mar 2024
Response from KP on 22 Mar 2024
We want to thank you for giving us this great feedback. This is what we strive for, is to provide a great experience for our guests, I will be sure to share this with the team.
Our room had doors to 2 adjoining rooms (not by request). We could hear the conversations of our neighbors. Otherwise the room met our needs for a short nights stay after a late flight. Staff were all very friendly and attentive.
Steve
Stayed 1 night in Mar 2024
Response from KP on 13 Mar 2024
We want to thank you for taking time out of your busy schedule to give us this feedback. I will be sharing this information with my team to focus on what matters most, the guest experience.
I was told that parking was $4 per night, howevwe, I was charged $12 every night. This was the only mishap. Besides this, great hotel to stay.
Rafael
Stayed 3 nights in Mar 2024
Response from KP on 13 Mar 2024
We want to start off by saying we apologize for the confusion and any misunderstanding you may have experienced. We will make sure to improve and be clearer on any charges for our future guests.
We were checked into a room that was already occupied by someone else. The hotel reception laughed it off, seemingly not appreciating the gravity of the situation. The room was dirty and run down. We were also out of soaps (shampoo, etc.); housekeeping neglected to refill the bottles (they're the kind that are fastened to the walls, not the disposable little bottles).
George
Stayed 1 night in Feb 2024
Response from KP on 6 Mar 2024
We want to thank you for taking time to give us this feedback, we are sorry that we fell short of what you come to expect. Thank you for this feedback, we greatly appreciate it.
4/10 Poor
Penny
22 Feb 2024
Disliked: Property conditions & facilities
Very rundown
Penny
Stayed 1 night in Feb 2024
Response from KP on 5 Mar 2024
We want to apologize for the inconvenience caused during your stay, we appreciate your feedback.
thank you for taking time out of your day to give us this great feedback.
10/10 Excellent
Cristina
20 Feb 2024
Cristina
Stayed 1 night in Feb 2024
Response from KP on 22 Mar 2024
We are so happy to hear that you had a great experience with us here at the Crowne Plaza! I will share this with my team and let them know that what they do really does matter during the guest experience! Feedback like this is what makes us excited to keep providing a great guest experience.
The place was amazingly clean. Seemed somewhat upgraded. Shay in the bar was very accommodating. Food and drinks were perfect.
Sylvester
Stayed 1 night in Feb 2024
Response from KP on 21 Feb 2024
We are so HAPPPY to hear that you enjoyed your staying with us! I have shared this feedback with my team and they were so excited, we greatly appreciate your business.
comfortable & clean & easy access to convention center. Good restaurant and reasonable fitness room.
askiel
Stayed 3 nights in Feb 2024
Response from KP on 21 Feb 2024
We are so happy to hear that you enjoyed your stay with us, we greatly appreciate your kind words as well.
8/10 Good
Daryl
Business traveller
12 Feb 2024
The lady at check in was awesome. The clerk at check out less so. Felt like I was disturbing her morning by trying to leave at a time that was inconvenient to her
Daryl
Stayed 1 night in Feb 2024
Response from KP on 21 Feb 2024
Thank you for taking time out of your busy schedule to give us this feedback, we greatly appreciate it. I am also sorry about the inconvenience you may have experienced during your stay; we will address this immediately.
10/10 Excellent
Christopher
12 Feb 2024
Liked: Amenities
Shuttle service
Christopher
Stayed 1 night in Feb 2024
Response from KP on 21 Feb 2024
The shuttle is definitely sure does come in handy especially when traveling, thank you for staying with us.
We are so happy to hear that you enjoyed your stay with us, we appreciate your positive feedback.
10/10 Excellent
Bill
8 Feb 2024
Bill
Stayed 2 nights in Feb 2024
Response from KP on 22 Mar 2024
Thank you for taking time out of your busy schedule to give us this feedback. We strive to make the guest experience as welcoming as possible.
4/10 Poor
Thomas
7 Feb 2024
Online pre-purchase did not say had to pay for parking at hotel
Thomas
Stayed 1 night in Feb 2024
Response from KP on 8 Feb 2024
Thank you for this feedback, we will get this changed so that this will not happen again.
6/10 Okay
melissa
5 Feb 2024
Disliked: Property conditions & facilities
melissa
Stayed 1 night in Feb 2024
Response from KP on 8 Feb 2024
Thank you for giving us this feedback, we greatly appreciate it.
4/10 Poor
Dr. Shirley
2 Feb 2024
Dr. Shirley
Stayed 3 nights in Jan 2024
Response from KP on 22 Mar 2024
We want to apologize for any inconvenience this may have caused you during your stay with us.
6/10 Okay
Sinead
Business traveller
30 Jan 2024
Liked: Staff & service
Disliked: Cleanliness
Staff were really helpful. I've never requested to ask to change my room because of the overwhelming smell of smoke. It took 3 room changes but we got there in the end.
Sinead
Stayed 1 night in Jan 2024
Response from KP on 8 Feb 2024
Thank you for taking time to give us this feedback, we greatly appreciate it. We will take action and focus to make sure no other guests receive a negative experience again/
6/10 Okay
Robert
29 Jan 2024
Liked: Staff & service
Very dirty not deep cleaned or remodeled in while it shows
Robert
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
We are sorry that we fell short on the guest experience, we will use this feedback to improve.
8/10 Good
Caitlin
29 Jan 2024
Caitlin
Stayed 2 nights in Jan 2024
Response from KP on 22 Mar 2024
Caitlin We are so happy to hear that you enjoyed your stay with us, we greatly appreciate your feedback.
The only fault with the hotel is well hair dryer was old and hardly working. Double queen bed room could be a little bigger. Other than that very nice welcoming and friendly staff. Restaurants bar downstairs nice square pool and nice pool. Classy lobby. But the best thing about a hotel is that being an airport hotel there is 24-hour shuttle having said that there is a train that can take you to the airport for free right across the street. So it is unbeatable as an Phoenix airport Hotel. Extremely convenient nice day
Jack
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
We are so happy to hear that you enjoyed your stay with us, and we greatly appreciate your feedback.
Thank you for taking time out of your busy schedule to give us this great feedback.
8/10 Good
Barbara
Travelled with partner
25 Jan 2024
Don’t eat at the lounge or restaurant. Slow service, mediocre food, bugs on the bar, scrap paper in my drink.
Barbara
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
Thank you for taking time to fill out this survey, we greatly appreciate your business. We will take this feedback without it we could not continue to get better and strive for a great experience.
10/10 Excellent
Eric
25 Jan 2024
Nice staff
Eric
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
Thank you taking time out of your day to day to give us back this great feedback, we greatly appreciate it.
6/10 Okay
Glen
Travelled with partner
25 Jan 2024
Liked: Cleanliness
Room was average. Tub was dirty, tv had lines in screen waited over an hour at the bar area for a cup of soup ( resturaunt was closed in evening). No butter or juice at breakfast toaster took 20 min to toast bread ( no exageration)
Glen
Stayed 1 night in Jan 2024
Response from KP on 30 Jan 2024
I want to start by first apologizing for the inconvenience caused to you while staying with us. I will address these issues immediately to make sure no other guest experience these issues again.
Beautiful hotel, recently renovated. It’s right across the street from the tram that takes you to the airport terminal, so a shuttle is not necessarily needed. The room was very clean, sheets on the bed were very soft, with a very large TV. Great experience.
Megan
Response from KP on 24 Jan 2024
We are so happy that you enjoyed your stay with us, we greatly appreciate your feedback. Without guest such as yourself we could not continue to strive for a great guest experience.