Dear Stephen,Thank you so much.Regards

Dear Chance,Glad that you enjoyed your stay with us and yes, Ftn. Hills is in fact a small, but, beautiful community.Warm regards.

Dear Guests,We apologize for any inconvenience. As stated at check in, we are upgrading our IT system and cabling and that caused some dust in the building.We are converting the hotel to a Hilton brand shortlyPl. make sure and come visit us soon.Sincerely,

Dear Tina,Thank you for your valuable feedback.We look forward to serving you soon again.Warm regards.

Dear Ms. MariaThank you .

Dear David,Thank you

Dear Ms. Beverley,We thank you for your valuable feedback.It is not true entirely. I spoke to you and explained you the situation as it is a personal preference.You also demanded a much bigger TV to be replaced in your room which we did not have on our hand and is something we don't do normally.Thank you

Thank you UlrikaWe look forward to serving you soon.Regards.

Dear Steve,Please note that I personally went to your room 114 and did not find any mold on the ceiling or on the floor honestly. The tile has dark grout as it was wet from the cleaning done by the housekeeping.We hope to serve you soon again.Sincerely,

Thank you Connie

Dear GreggAs and when it starts getting warmer, there might be some bugs and darkling beetles surface out. But we value your comments and I have let the head housekeeper know. Jan-March is the most busiest season of all the year. Come summer, the rates will be lower.We would love to have you soon again.Sincerely,

Thank you Dennis.We sure are glad that you enjoyed your stay with us.Will see you soon.Warm regards.

Dear Laurie,We are glad that you enjoyed your stay with us and our friendly staff. We look forward to serving you soon again.Sincerely,

Dear Ms. Deborah,Thank you for your valuable feedback. Please note that we have larger suites as well for your next visit. Please do let us know as well.Warm regards.

Dear Judith,We thank you for your business. Yes, it is our high season with Spring Training in Phoenix area. Our summer rates are usually lower.Sincerely,

Dear Cindy,We appreciate you comments and business. We look forward to serving you soon again.Sincerely,

Dear Theland,I am glad that you enjoyed your stay and our hot breakfast.Regards

Dear Robert,I request that you please again talk to Expedia. YOu choose to use them on a resv. that had sever penalties that was disclosed to you by Expedia agents, I am sure. Once your resv. was booked, your cc would be charged immediately and you cannot ammend this resv. WE did not charge you anything, Expedia did. So you need to talk to them if you or they made any mistakes in making your reservation. We were not even a party to your communication with Expedia or their agentsThis is WHY we urge our guests to use BRAND.com to make reservations instead of any third party(s).Thank you

Thank you KirkGlad that you enjoyed your stay with us and we look forward to seeing you soon again.Sincerely,

Thank you Ms. TrudyGlad that you enjoyed your stay with us. WE look forward to serving you soon again.Sincerely,

Thank you Rebecca.

Thank you Robert.

Dear JamesWe value your input .Please note that we do not allow pets on the 2nd floor where your room was and I went to check, the carpets are clean. As a matter of fact, our outside cleaning company was there just last week to do the entire hotel as usualWe do apologize for any inconvenience.Hope to see you soon.Thank you .

Thank you Ms. CindyWe appreciate your commentWarm regards.

Thank you Thomas

Dear Cheryl,This is why we suggest and recommend to go through BRAND.com to make any reservations, But YOU choose Expedia instead. YOu made this reservation through Expedia and as you said, it took you to find an EXPEDIA agent 2 hours and still was not successful. We dont know any of that. This resv. had 24 hour cancelation policy and we held the room for you as you requested. WE unfortunately cannot refund in this case.Sincerely,Sam

Thank you Jeannie DeRegards

Dear Ms. Debroah,Our goal is to satisfy our guests to the best of our ability and do regret any service below your expectations.We hope to see you soon again.Our rates do vary according to the season and we are very competitive in the market.Thank you.

Thank you Donald.We are glad that you enjoyed your stay with us.Warm regards.

Thank you Barry. See you soon again.Regards

Thank you

Thank you Ms. Linda.Regards

Dear Kelly Ann,Glad that you enjoyed our friendly staff services. Please note that the beds are Serta Elite Plus 111 as the highest quality per brand standards. I will let my rep of the towels know of the same as well.WE hope to see you soon again.Warm regards.

Dear RandallThank you so much for taking the time to give us your valuable feedback.Regards

Dear Ms. Carol,We do apologize for any inconvenience this may have caused you. We thank you for bringing this to our attention and we will take care of it for you.Hope to serve you soon again.Sincerely,

Dear Robert,Thank yo so much for taking the time to give us your valuable feedback.Warm regards.

Thank you Curtis.

Dear Misty,WE do apologize for any inconvenience this may have caused you.

Thank you Wesley

Dear Andrew,Our goal is to satisfy our guests tot he best of our abilityand do apologize for any inconvenience this may have caused you. The agent that checked you in was fairly new to his job. The 3rd party reservations do take some time longer to check in. Hope to see you soon again.Thank you.

Dear Guests,WE do apologize for any inconvenience this may have caused you. I will speak to the desk agent cause sometime, the 3rd party reservations do take a bit longer to check in.Thank you.

Dear Mr. Stewart,We do apologize for any inconvenience this may have caused you by our delayed employee and sure do appreciate you letting us know.Glad that you enjoyed your stay with us.Happy holidays.Sam T

Dear Diane,Thank you for taking the time to give us your valuable feedback. Glad that you enjoyed our clean facility.Will see you soon .Happy Holidays.

Dear Karen,Thankyou for taking the time to give us your valuable feedback. Regards

Thank you Duane.Happy Holidays.

Dear Guests,Thank you for taking the time to give us your feedback and we will definitely work on further improvements.Happy holidays.Sam T

Dear Brian,I do apologize for any inconviniecne this may ahve caused you. Please note that we did send some one right away and reprogrammed your TV. We did not have any issues with the internet. As you know, we DO NOT HAVE waffle machine. WE have pancake machine. At times, we are short supplied products from our vendors and we unfortunately have no control over it.Hope you will give us a chance to serve you again.Happy Holidays.Sincerely,

Dear Christina,WE do apologize for the inconvenience this may have caused you.Please note that the shower curtains do have a magnet which sticks to the inside of the shower tub as the curtains need to be placed as such. One of the guest had put a bagel for a long time ion the microwave which caused it to smoke and the alarm went on. We look forward to hopefully serving you soon again.Thank you.

Thank you.

Thank you Ms. Priscilla.Happy Holidays.