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The Quay Boutique Hotel

4.5 star property
Travelers relax on the rooftop terrace or enjoy rejuvenating spa treatments while savoring authentic Cambodian cuisine at Chow Restaurant

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The Quay Boutique Hotel, near Riverside, offers a luxurious retreat with a complimentary full breakfast. Guests unwind on the rooftop terrace, indulge in spa services, and enjoy authentic dishes at the on-site restaurant Chow, all while staying connected with in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
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Policies

Check-in

Check-in time starts at 2:00 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Rollaway/extra beds are available for USD 40.0 per night.

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 15 per vehicle (one way)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is The Quay Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Quay Boutique Hotel?

Self-parking is free at this property.

What time is check-in at The Quay Boutique Hotel?

Check-in begins at 2:00 PM.

What time is check-out at The Quay Boutique Hotel?

Checkout is at noon.

Does The Quay Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15 per vehicle applies.

Where is The Quay Boutique Hotel located?

Located in Daun Penh, this luxury hotel is within a 10-minute walk of Royal Palace and National Museum of Cambodia. Central Market and Riverside are also within 15 minutes. Phnom Penh Railway Station is 22 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

8.0

Cleanliness

9.0

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 58 out of 187 reviews
Rating 8 - Good. 76 out of 187 reviews
Rating 6 - Okay. 29 out of 187 reviews
Rating 4 - Poor. 14 out of 187 reviews
Rating 2 - Terrible. 10 out of 187 reviews

Reviews

Verified

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quay Boutique Hotel was closed, And the building was for sell.
Stayed 7 nights in Jan 2023
Verified

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Breakfast

Nice hotel along the water. The breakfast is really good with lots of options! I would stay here again
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Yusuke

Disliked: Staff & service

立地のみ

屋上のバーは良い。ロケーションも良い。プールは水風呂より広いくらい。部屋は広いが暗い。エアコンも正常に作動しない。スタッフは挨拶をしない、全体のスタッフレベルが低い、対応も遅い。平然とロビーで座って打ち合わせをしている。朝食はブッフェではなく全く期待できない。
Stayed 3 nights in Feb 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in, room smelled like sewage. Asked for another room, this time placed into a room that smells like cigarettes. White sheets with visible stains. mosquitos everywhere. Poorly stocked amenities, no toilet paper or shower gel. NOT a 4* property.
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and always willing to help you with anything. Great stay.
Stayed 8 nights in Jan 2020
Verified

10/10 Excellent

Patchanok

Liked: Cleanliness, staff & service, amenities
Good location with nice staffs service Recommend for family
Stayed 2 nights in Nov 2019
Verified

6/10 Okay

Alvin

Disliked: Cleanliness, staff & service, property conditions & facilities

Avoid this place

I did not enjoy my stay at all. it was an bad experience. i do not recommend.
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovation Renovation Bad condition Dusty Pollution
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

素晴らしかった

ロビーが改装中でしたが 部屋はとても広くて綺麗でした スタッフのサービスも素晴らしかった 水回りがイマイチだったのだけが残念
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic designed rooms right on the riverside

A real nice modern large room with contemporary design and all comforts one can think of. Only problem was they were not able to fix the hot water supply in the shower. It was Luke warm not hot.
Stayed 8 nights in May 2019
Verified

6/10 Okay

YUJI

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
設備整備が今一つ。スタッフ応対がよく、雰囲気もよいので頑張って欲しい。 設備について、 つかない照明があったり、空調の温度設定が上手くいかない、 バスタブの排水栓が閉まらない。 等、 ホテル入口周りの清掃、整備をするだけでかなり良くなる。
Stayed 1 night in Apr 2019
Verified

6/10 Okay

christophe

Liked: Cleanliness, staff & service, room comfort

chut

travaux a cote de l hôtel qui résonne dans tous le batiment malgré un personnel charmant domage
Stayed 7 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice view room

Hotel staff were very kind, good location for meal and nice view room.
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Wayne D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.people..
Stayed 1 night in Feb 2019
Verified

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

We had arrived very late due to a delayed flight. Furthermore, we had lost our wallet and had to call internationally to inform our banks. The staff was extremely helpful, allowing us to use his own personal phone to call. The room was extremely clean and felt great.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

B

Liked: Cleanliness

Great location

This hotel had a great location. I was originally booked into the Standard room which had many issues. (leaky shower, smelly fridge & belonging got locked into the safe many times). The bed was also very hard & uncomfortable. Staff were ok. I asked to change rooms, & was told none were available. I contacted my travel agent who then was able to request that I was upgraded to the suite. Suite was much larger & definitely a lot better than the standard room! After the room change, the staff were then very lovely & helpful.
Stayed 23 nights in Jun 2018
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Excellent location poor breakfast
Stayed 3 nights in Jun 2018
Verified

8/10 Good

JOHN

Liked: Cleanliness, staff & service

Better than other others in the area.

Nice beak and view for business travel. Only book the bigger room or you won’t be happy. This hotel room need more lights. Pretty dark as the lights are only in one end. Of the long room and none in the bathroom.
Verified

6/10 Okay

rakudamovie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

窓が小さく、暗い。

すごくおしゃれなホテル。 従業員のサービスもとてもよい。 残念なのは、窓がとても小さく、昼間も暗い。 シャワーはお湯が出ない。 クローゼットの引き戸のたてつけが悪く、スムーズに開かない。 ストレスを感じることもあるが、カンボジアならこんなもんでしょ、と言われたらそうかもしれない。 ロケーションは最高だし、朝食も素晴らしい。 ルーフトップバーも楽しめるので、雰囲気重視の方にはおすすめです。
Stayed 3 nights in Feb 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location, excellent room with shower and bath, I like this place so much I’ve booked another 2 nights when I return to Phnom Penh
Stayed 2 nights in Jan 2018
Verified

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort

Great Location and wonderful staff.

Great location and super-friendly and attentive staff make this place a winner. Rooms are contemporary, but in deed of a bit of a refurbishment, but for the price and the location, they are one of my go-to's in PNH.
Stayed 2 nights in Oct 2017
Verified

8/10 Good

ケニー・K

Liked: Cleanliness, staff & service, room comfort

とても便利、部屋も綺麗。

部屋も綺麗に掃除されていた、途中セイフティボックスが壊れたが修理も無かった。 でも安全面は問題なかった。ただ朝食はくらいロビーで取るのはいただけない、他のホテルのように 屋上プールかもっと明るいところで取らすべき。最終日エレベーターが修理？メンテ？の為動かなかったのには参った，重いスーツケースを持ち階段を下りるのはつらかった。その他は満足できる。
Stayed 4 nights in Jan 2018
Verified

2/10 Terrible

haagera

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mosquito-infested, ill-maintained, filthy hotel

This hotel is so dirty, so infested with mosquitoes, so rundown, that I wouldn't recommend it to anyone. The stuff are bored and tired and couldn't care less, and repeated requests to clean or treat the place for mosquitoes, leave you being treated like you are a difficult nag. To top it off, I came back one day to my room and found a smashed soap dispenser on the shower floor, and they without my consent and fraudulently charged my credit card $20 for it. Their are plenty of nice waterfront hotels in Phnom Penh. Take your pick can stay elsewhere.
Stayed 4 nights in Jan 2018
Verified

6/10 Okay

Emma

Liked: Cleanliness, staff & service

Good location, okay rooms

Location: Perfect, across the street from the river and just a block away from the palace/silver pagoda. Walking distance to Wat Penh. Rooms: Very, very loud. We were in the back and could hear everything in the hallway, the blasting TV next door as well as what sounded like a dog fight for a couple hours during the night - and that was with ear plugs in. The room itself is nice looking, but everything appears like it was put in by an amateur. Breakfast: Decent, variety of options. Rooftop: Nice and underrated in other reviews! The pool is very lovely, if a little cold in January, and the view is perfect overlooking the river. The bar was in fact open (starting @ 5 pm) and the staff helpful. We had the top to ourselves both Tuesday night and Wednesday afternoon when we were looking to escape the heat. There was no scum to be found and it was perfectly clean. Staff: Helpful with arranging airport pickup/tuk tuks, if not a little pushy for booking tours through them (killing field anyone?). They would not give us restaurant recommendations, telling us that we could make our own choice, which I found to be odd as we had just arrived to the city. Our taxi driver from the airport said the same thing and told us he did not like the city, again which seemed odd. Food: Decent western food and drinks. Drinks are reasonably priced while food is not. You get a minor discount upon checking in which helps.
Stayed 2 nights in Jan 2018
Verified

4/10 Poor

toshi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

webの写真はいいが

web上のホテル紹介の写真は非常に綺麗でモダンだが実際はちょっと違った。ロビーはガランとしてハエが多く暑い。各階のエレベーターホールは暗く絨毯も汚い。部屋も清潔とは言えずシャワーブースは排水が上手くいっていない為水が溜まる。等々。また壁が異常に薄い為隣の部屋のテレビ音は丸聞こえ。あの価格なら他に泊まれるところはいくらでもあると思う。
Stayed 1 night in Dec 2017