- Disliked: Cleanliness, staff & service, property conditions & facilities
LUX is notable because it has a powerful odor of cigarette smoke throughout the lobby and guest rooms, though the property is posted No Smoking. I brought my concerns (I’m allergic to cigarette smoke) to the desk clerk and also to the manager. They didn’t care. If you like the stench of stale cigarette smoke partially masked by deodorizer, this may be the perfect property for you. If not, Buyer Beware. I ultimately re-booked at Hotel City Centre, a great hotel with kind, loving, and professional staff with a room that’s half the price of that at the Lux. To date, Lux has refused to refund me any part of my deposit. They even refused Expedia’s efforts to advocate on my behalf. Sad! Shameful!