Does Essence Hotel - Phnom Penh have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 9:00 PM.

Is Essence Hotel - Phnom Penh pet-friendly?

No, pets are not allowed at this property.

How much is parking at Essence Hotel - Phnom Penh?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Essence Hotel - Phnom Penh?

Check-in start time: 2:00 PM; check-in end time: 5:00 AM.

What time is check-out at Essence Hotel - Phnom Penh?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Essence Hotel - Phnom Penh provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Essence Hotel - Phnom Penh located?

Located in Phnom Penh City Centre, this luxury hotel is within a 15-minute walk of Central Market, Royal Palace and Riverside. Sorya Shopping Center and Sosoro Museum are also within 10 minutes. Phnom Penh Railway Station is 13 minutes by foot.

Essence Hotel - Phnom Penh Reviews, Deals & Photos 2025

6/10 Okay

Styles

23 Apr 2016

Liked: Cleanliness, staff & service, property conditions & facilities

Essence hktel

Overall it's not that bad, just that the TV connection have to work on it.

8/10 Good

Steven

24 Jul 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel but some issues

It is a nice well maintained modern hotel. Some staff issues - on checkin they could not trace my booking. After 10 minutes I was given a key but the room had not been made up. I waited a further 10 minutes and got another room. Took a shower went out but noticed air con not working when I returned. Engineer was useless. I moved room again and this time no problems. Nice room, breakfast is good. They may have lost regular / trained staff due to COVID!

Stayed 2 nights in Jul 2020

4/10 Poor

NONAME

4 Apr 2020

Disliked: Cleanliness, amenities, property conditions & facilities

虫は出るし、掃除は適当

Stayed 7 nights in Mar 2020

6/10 Okay

SHIGEFUMI

17 Mar 2020

まあまあ

値段の割にはまあまあかなと思いました。安かったので良しとします。朝食付きでしたが、これもまあ普通に食べられますわ。フォーがあったのは良かった。水がフリーで付いてないので、そこは×。

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

6 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint hotell, ligger bra till men man måste ta tuc tuc överallt o kan ej gå som vid hotellen nere vid floden. Poolen såg inte riktigt ut som på bilderna men funkade ändå. Hjälpsam och trevlig personal.

Stayed 3 nights in Feb 2020

10/10 Excellent

Francois

31 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Emplacement magnifique seulement un peu loin de l’attrait touristique, le Mékong et le Palais Pour s’y rendre les rues sont encombrées

Stayed 2 nights in Jan 2020

2/10 Terrible

HyunSeok

25 Jan 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very notorious for overbooking

We booked three rooms for family trip. However, when I arrived there, "No room is available". It means they made overbooking. I booked the rooms 10 days before with whole payment. So terrible! This hotel is very notorious for overbooking. Finally we had to move other hotel. if you want to avoid sleeping on the street, you shouldn't book this hotel.

Stayed 1 night in Jan 2020

6/10 Okay

MOHAMMED

19 Jan 2020

Disliked: Property conditions & facilities

It was good to stay over there

Stayed 1 night in Jan 2020

10/10 Excellent

Luc

11 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Satisfied

Stayed 2 nights in Jan 2020

8/10 Good

Zainai

27 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A comfortable hotel

A centrally located Hotel. The features in the hotel, such as a proper hook to air towel etc.

Stayed 2 nights in Dec 2019

2/10 Terrible

Dong hwa

22 Dec 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

숙박을 하지도 않았는데 환불이 불과하니 잘보고 결제하세요 지금까지 50만을 날렸습니다 절대로 한번 결제하면 환불안됩니다 제가 경험인데 싼게 비지떡입니다 실제로가면 냄새나고 그래서 결제를하고 잠을 못잔다하던라도 절대로 환불안됩니다 잘보고 결제하세요 벌써2번이나실수로 한번도 못자고 50만원 날렸습니다 호텔 컴 에서는 책임 안해줍니다 참고하세요

Stayed 1 night in Dec 2019

4/10 Poor

Andrea

19 Dec 2019

Liked: Cleanliness, property conditions & facilities, room comfort

hotel ok, Hotels.com app never ever!

Due to my frequent travels, I usually use apps that allow me to earn points on my frequent flyer airline cards. This time I chose to use hotels.com because it was cheaper than on other websites. Online booking went smooth and all was ok. The third and last day we decided to stay one more night and extended and paid (50$) trough the app the stay. Yet once back in the hotel, after dinner, we have been told there is no availability and there is no room for us. There was also no possibility to cancel the booking as in the meanwhile midnight passed. Being late in the night, in Cambodia, we accepted to be upgraded to the hotel in front of us. Once packed and arrived, the “upgrade” room had nothing to do with what we have booked, the guesthouse hadn’t facilities we paid for, curtains were broken, the fridge empty, no swimming pool etc. all this isn’t of course terrible, it was even an ok place, but not for 50$. I checked their rates online and those rooms were sold for 20$! I got in touch via chat with hotels.com assistant who sweared these things never happen and wrote me to wait online while he would call the hotel. He did so, but in those 20mim the connection went lost and we had to start from the very beginning: another assistant, the same procedure, details, names, codes, he calls again the hotel, he the hotel calls the manager, the assistant calls the hotel back, the receptionist calls the manager back ... after another 45 minutes in which we have be

Stayed 2 nights in Dec 2019

8/10 Good

Susanne

19 Dec 2019

Liked: Staff & service

Disliked: Cleanliness

Mycket trevlig personal som var mycket tillmötesgående men talar och förstår engelska sådär. Rummen är stora och rymliga men sängkläder och handdukar var söndriga och inte helt rena. Frukostbuffén gör alla nöjda! Takterrassen med pool är förträfflig med utsikt åt alla fyra väderstreck.

Stayed 3 nights in Dec 2019

8/10 Good

Albert

15 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for a short stay

In general the hotel is good. Its location is okay. It is within walkable distance to the main Palace of the city (City Center). At the same time there is nothing really near the hotel (no shops, restaurants, clubs or massage salons). Hotel’s front desk staff was super sweet and helpful. I took a taxi from the airport to the hotel and I payed $18 for that ride. When I told that to the front desk guy he was shocked and suggested ordering a taxi for me back to the airport for $13. The next day the taxi arrived in time and I had no issues with checking-out at all. My room was pretty simply designed, but good looking. The bed was big and comfortable. The bathroom was tiny, but the shower was big enough and comfortable. The bathroom amenities were okay. Wi-Fi was fast. The additional plus for the hotel was there were free drinks inside of the refrigerator (Coke, Sprite, water and beer).

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

10 Dec 2019

Liked: Cleanliness, amenities, property conditions & facilities

清潔感があって宿泊していて気持ちよかった。

Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

8 Dec 2019

Liked: Staff & service, amenities

Had a problem with the first room, where we found quite a few cockroaches. Staff was excellent and had us moved immediately to a newly renovated room. Though we didn’t have hot water, the room itself was clean and comfortable. The hotel was ok. Would have expected more for the price.

Stayed 2 nights in Dec 2019

6/10 Okay

Julia, Deutschland

19 Nov 2019

Liked: Cleanliness, staff & service, amenities

Freundliches Personal, nette Annehmlichkeiten auf dem Zimmer, gute Lage, Lobby macht was her, schöner Pool mit Rooftop Bar. - Zimmer sehr abgewohnt und schrecklicher Geruch. Frühstück nicht gut. Bettwäsche und Handtücher teilweise löchrig und fleckig.

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

19 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

L établissement est super et bien situé. L équipe de la réception/acceuil est parfaite. Malheureusement le service Hôtelier à la piscine est très amateur, jamais servi correctement, incompréhension totale de l anglais par l équipe etc...

Stayed 2 nights in Nov 2019

8/10 Good

Patricia

14 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour à Phnom Penh

Bon séjour dans cet hôtel,accueil très agréable .La chambre était propre ,literie de bonne qualité.La salle de bain est compléte,mais nécessite une rénovation. Le petit déjeuner est bien. L 'hôtel est situé dans le vieux quartier,on rejoint le centre rapidement. C'est une bonne adresse

Stayed 4 nights in Nov 2019

4/10 Poor

MaciejW, Sierra Vista AZ USA

6 Nov 2019

Disliked: Cleanliness, amenities, property conditions & facilities

Hallways and rooms looked old and worn out. Stale smell of cigarettes throughout. Cleanliness was spotty, fair at best. On one day, breakfast was not ready at 6 30 with about 20 guests waiting. On the other day, most of breakfast items were gone by 9 30. Towels with brown spots and well torn. Although NOT requested, given room with connecting door and being subjected to a crying baby 24 hrs a day. Downgraded to a 2 twin beds and, reluctantly, given US 30 voucher (after difficult "negotiations"). No AC in common areas. The main lift used all the time by hotel personnel. Wooden lounge chairs at the pool have no soft cushioning so it's nearly impossible to lay down for more than 5 minutes. This is not a 4 star property, 2 maybe. The hotel management, it seems, aims at making profit at the cost of it's guests.

Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

29 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel staff were kind, and the cleaning was good. Overall, it was superior.

Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

29 Sept 2019

Disliked: Cleanliness, property conditions & facilities

bad, rundown and smelly hotel.

The hotel has a good ranking on most hotel booking sites but dont tanke that as insurance for it beeing nice. The hotel is run down with disgusting floor carpets in the rooms which look like they havent been cleaned for the last decade. Also, there is a funny smell thru out the rooms and hotel as if someone were smoking inside the ac-system. At the price they quote, you can get a way, way better hotel in PP. Dont book this.

Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

11 Sept 2019

Liked: Cleanliness, staff & service, amenities

the main entrance is a staircase. I've booked the hotel to ensure we have good access for my mom with knee issue, turns out there is a huge staircase to climb every time we enter / leave the hotel. We later then discovered there is a very small lift at the carpark, the entrance to carpark was extremely steep for wheelchair too, moreover the staff never assisted us, or inform us about the availability of the lift.

Stayed 2 nights in Jun 2019

8/10 Good

Helen, Singapore

18 Aug 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable stay and convenient location

Booked this hotel at last minute because the original hotel booked was closed when I arrived. Location was quite ok except not many food options close by. Good to have a supermarket nearby though. Can easily use grab tuk tuk to attractions (central market, Russian Market, Royal Palace, Riverside, aeon mall, etc). Had dinner twice on the 13th floor, and the food was quite good. Reasonable prices too. Breakfast was decent, with some hot dishes, porridge, noodles soup and made to order eggs. Other than wifi unstable at times and missing some towels after each day housekeeping, overall stay was good.

Stayed 5 nights in Aug 2019

8/10 Good

Neil

10 Aug 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Good here is excellent. The Moon Pizza on the rooftop is outstanding and should not be missed. A range of meals not just pizza.

Stayed 4 nights in Aug 2019

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