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Reviews of The Logan Philadelphia, Curio Collection by Hilton

4.5 out of 5
The Logan Philadelphia, Curio Collection by Hilton
One Logan Square, Philadelphia, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 582 out of 1064 reviews" "
Rating 8 - Good. 192 out of 1064 reviews" "
Rating 6 - Okay. 142 out of 1064 reviews" "
Rating 4 - Poor. 81 out of 1064 reviews" "
Rating 2 - Terrible. 67 out of 1064 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Logan is fantastic except the parking it is highway robbery! I stayed there for one night and my family came to pick me up for dinner and because they were there over an hour waiting me they were charged $65 for parking as was I. I understand why i was charged but not my family who lives in the area and only came to carry me out for dinner. Be mindful when arriving.
Stayed 1 night in Feb 2024

8/10 Good

Won Suck

Travelled with family
Liked: Cleanliness, staff & service, amenities
Modern vibes, friendly staff. Room a little dated for a 5-star hotel.
Stayed 2 nights in Apr 2024
Response from Courtney on 17 Apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We hope to welcome you again!

6/10 Okay

Telisha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property guarantees 4 pm checkin and that is a lie. We came in at 4:20 and our room still wasn’t ready . After a 30 min wait we were put in a smaller room for a few hours that smelled like mildew. around 6:30 pm we were put in our correct room. It was very disappointing. The hotel appeared to be full an have 3 events and did not have enough staff to accommodate the extra workload. The restaurant in the hotel (ground floor) is lovely and the staff is lovely. The rooftop bar just has snack but if you make a reservation in advance you can get a table with a fire pit that is really nice. The view of Logan circle is really great as well. The hotel is a 15 min walk from the market which is fantastic and an even shorter walk from a handful of museums. The rooms in the hotel are sadly outdated but the common areas ( restaurants, spas, gym, indoor pool) are much more updated and beautifully decorated. Overall the outdated rooms and poor planning at check in docked this hotel a few stars. The location, amenities, and staff outside of the reception area are top notch
Stayed 2 nights in Apr 2024
Response from Courtney on 15 Apr 2024
Thank you for taking the time to provide us with feedback about your recent stay at our hotel. While we're pleased to hear that you found the common areas nicely decorated, and that you enjoyed the fountain views and location, we regret that your overall experience was marred by several shortcomings. Please reach out to us directly if there is anything more we can do to address your experience. We hope you will consider staying with us in the future.

4/10 Poor

Anita

When we arrived after traveling all day our room was not ready (4pm). We waited 2 hours for a phone call from the front desk person who said they would call us the minute the room was ready – when we went up to the desk they rudely said yes it was. Then when we got to the room, it had not been cleaned. The bathroom in particular was filthy – for the cost of this hotel. It was very disappointing.
Stayed 3 nights in Apr 2024
Response from Courtney on 17 Apr 2024
Thank you for bringing these matters to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short of your expectations in this instance. We hope you will consider staying with us again in the future.

10/10 Excellent

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here, lovely staff, very accommodating. We got snowed in and they helped us extend our stay for an extra night with no trouble. Lovely pool, great spot for those with kids.
Stayed 1 night in Jan 2024
Response from Courtney on 15 Apr 2024
Thank you for taking the time to share such wonderful feedback. We appreciate your loyalty and so happy to hear you enjoy our property. On behalf of our team, we look forward to welcoming you back for your next visit!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a fabulous stay at The Logan!
Stayed 1 night in Mar 2024
Response from Courtney on 15 Apr 2024
Thank you for taking the time to share such wonderful feedback. We appreciate your loyalty and so happy to hear you enjoy our property. On behalf of our team, we look forward to welcoming you back for your next visit!

10/10 Excellent

Delmar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The park next to it beautiful place
Stayed 1 night in Apr 2024
Response from Courtney on 9 Apr 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Courtney on 9 Apr 2024
We are glad you enjoyed your experience to leave a 5-star rating.

4/10 Poor

Erin

Liked: Staff & service
Disliked: Cleanliness
Stains on bed. Metal on the corner of a wall cut me deep. dusty room. Elevator was under construction at night. There were a lot of loud teens walking around in the lobby.
Stayed 1 night in Mar 2024
Response from Courtney on 9 Apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We greatly value your input as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets and exceeds your expectations.

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the friendly staff and convivial lounge areas as well as the billiard room. I have children attending college in the area and will return to The Logan.
Stayed 1 night in Mar 2024
Response from Courtney on 9 Apr 2024
Thank you for taking the time to share such wonderful feedback. We appreciate your loyalty and so happy to hear you enjoy our property. On behalf of our team, we look forward to welcoming you back for your next visit!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My and I had an amazing time at this hotel. It was very convenient location. The only fault was that the parking overnight was extremely high - $70. We got lucky the last night and found street parking, after 8pm it's free.
Stayed 2 nights in Mar 2024
Response from Courtney on 9 Apr 2024
We are so happy to hear you enjoyed your stay. We look forward to welcoming you back again soon!

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't know where to begin. Imagine traveling for 2 hours and all you want to do is take a hot shower but once you are there and already in the shower you realize that the shampoo/conditioner and body wash on the walls were EMPTY. So, I walked away, showering with just water, and couldn't brush my hair till the next day. We saw housekeeping and asked for more of all three, but to my surprise, they again handed me lotion instead of conditioner. We asked for more towels, and that sadly came 24 hours later. The room was never cleaned, and poop stains in the toilet bowl, hair on the sheets. When my husband opened up the pull-out sofa in the room, there was puke and stains on the sheets from a prior person who stayed in the room (ATTACHED Photos). -Rooms were dirty, dingy and smelled. -No vending machines or snack stations. Not sure how anyone would drink water if they didn't bring their own. -No one answers the phone at housekeeping or the front desk. Upon check-out, we were charged $100 for someone else's drinks at the bar which is NOT OKAY. I mentioned it to the woman at the front desk, and she said she would "look into" it. I would never stay here again; I am honestly surprised there are as many good reviews as there are. The hotel lacks so much in so many ways and it could be so much more. The only nice parts of this hotel are the valet men who are super friendly and the location.
Stayed 2 nights in Mar 2024
Response from Courtney on 2 Apr 2024
We want to sincerely apologize for the extremely disappointing experience you had during your recent stay at our hotel. Your feedback is deeply concerning, and I want to assure you that we take it very seriously. Your satisfaction is important to us, and we will do everything we can to regain your trust and confidence in our hotel. If there is anything else we can do to rectify the situation or if you would like to discuss your experience further, please reach out to us directly.

10/10 Excellent

Breezy, South Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The suite was spacious and comfortable and we had an amazing view of the Sawnn Memorial Fountain. I would book again and would recommend to others.
Stayed 1 night in Mar 2024
Response from Courtney on 1 Apr 2024
We're thrilled to hear that you enjoyed our spacious room and the fantastic view in the heart of Philadelphia. We hope to welcome you back for another great stay!

8/10 Good

Ryah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Courtney on 2 Apr 2024
Thank you for your rating! We hope to welcome you again!

8/10 Good

Ling

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free wifi is the only thing unexpected.
Stayed 1 night in Mar 2024
Response from Courtney on 1 Apr 2024
Thank you for sharing your feedback. We appreciate your insights as they help us continually improve our services and offerings.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept.
Stayed 1 night in Mar 2024
Response from Courtney on 1 Apr 2024
We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Mar 2024
Response from Courtney on 1 Apr 2024
It's wonderful to know that you appreciated our convenient location. We look forward to welcoming you back for another memorable stay in the future!

4/10 Poor

ivan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property looks good but it's housekeeping was poor, staff is not well prepared, they sent me to a room that smelled like vomit and first refused to change my room, after I asked them to speak to the manager they did, very unprofessional, the hotel is nicely decorated and doesn't feel old but it's not cleaned properly, also there's some sort of bar in the building and you see people coming in and out, would not recommend for families.
Stayed 1 night in Mar 2024
Response from Courtney on 9 Apr 2024
Thank you for bringing these matters to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short of your expectations in this instance. We hope you will consider staying with us again in the future.

10/10 Excellent

Aaron, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay in the city
Stayed 2 nights in Mar 2024
Response from Courtney on 1 Apr 2024
We're delighted to receive your 5-star review - thank you for sharing your feedback with us!

10/10 Excellent

Brittani

Travelled with partner
Very clean and charming.
Stayed 1 night in Mar 2024
Response from Courtney on 1 Apr 2024
We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, really great place to stay for a weekend. Immaculate hotel and awesome hospitality by the staff. Thank you for a wonderful stay.
Stayed 1 night in Mar 2024
Response from Courtney on 1 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you loved your stay at our hotel and found it to be a great place for a weekend getaway. We look forward to welcoming you back again soon!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are quiet, very spacious and well appointed. The location is in a beautiful section of Philadelphia and is a short walk to the Parkway and the Art Museum.
Stayed 1 night in Mar 2024
Response from Courtney on 1 Apr 2024
Thank you for your review, Patricia! We're thrilled to hear that you enjoyed our spacious room and the fantastic view in the heart of Philadelphia. We hope to welcome you back for another great stay!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. We had a great view from our room. We were walking distance to great restaurants and The Art Museum. This was my second stay since I loved my first stay. The staff was attentive. Housekeeping cleaned the room when they said they would.
Stayed 2 nights in Mar 2024
Response from Courtney on 1 Apr 2024
Thank you for returning for a second stay and for your kind words about our attentive staff and efficient housekeeping services. We can't wait to welcome you back for another enjoyable visit in the future!

6/10 Okay

Kevin

Travelled with family
For a 5 star hotel this place was very uncoordinated, housekeeping missed basics like placing towels in the room or vacuuming. By third day we were out of toilet paper with no refill. Front desk was very responsive however just seemed like a very 3 star experience overall.
Stayed 4 nights in Mar 2024
Response from Courtney on 1 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. Thank you for bringing these matters to our attention. Please reach out to us if there is anything more we can do to address your experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Melissa

Travelled with family and small children, Travelled with group
Always clean and professional. So clean and guest services go beyond. I keep coming back!
Stayed 1 night in Mar 2024
Response from Courtney on 28 Mar 2024
We are so happy to hear you enjoyed your stay, and that you had such a positive experience with our team. We look forward to welcoming you back again soon!

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Outrageously overpriced (on site restaurants [$85 steaks] & and balcony [$10 per person]). Valet overnight parking is $69 per night. Nearby garage is $55. We've all seen these types of hotels; great location, average decor & rooms...pricing beyond what it's worth. Buyer beware.
Stayed 2 nights in Mar 2024
Response from Courtney on 28 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We apologize if you found our on-site restaurant prices and balcony fees to be higher than expected. Our pricing is determined based on various factors including quality ingredients, service standards, and operational costs. We value your insights and take your comments seriously as they help us continually improve our services and offerings.

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
S
Stayed 1 night in Mar 2024
Response from Courtney on 25 Mar 2024
Thank you for your rating! Please let us know how we can improve our rating by reaching out to us. We hope to welcome you again!

10/10 Excellent

Diego

Stayed 1 night in Mar 2024
Response from Courtney on 15 Apr 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Not sure how their room service works but the restaurant affiliated with the hotel in the lobby, “ urban farmer” was great.
Stayed 3 nights in Mar 2024
Response from Courtney on 25 Mar 2024
Thank you for taking the time to share such wonderful feedback. We appreciate your loyalty and so happy to hear you enjoy our property. On behalf of our team, we look forward to welcoming you back for your next visit!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Philly on a college visit . We had a last minute addition and we easily upgraded to a suite. The room was nice and clean and well appointed. The hotel was in a great location and was a perfect spot for us
Stayed 1 night in Mar 2024
Response from Courtney on 18 Mar 2024
It's wonderful to know that you appreciated our convenient location, impeccable cleanliness, and excellent facilities. We look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Courtney on 13 Mar 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Courtney on 13 Mar 2024
We are glad you enjoyed your experience to leave a 5-star review.

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
We had a quick and easy check in process. Valet was quick to help with our vehicle and there was no wait time at the desk to check in.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Courtney on 13 Mar 2024
We're delighted to receive your 5-star review - thank you for sharing your feedback with us!

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Courtney on 7 Mar 2024
Thank you for your rating! We hope you visit us again soon!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Courtney on 7 Mar 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 Excellent

Vonsetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Good customer service. Needed a microwave called and had one to the room on 15 minutes. Diverse guest and friendly staff. My first visit will be back.
Stayed 1 night in Mar 2024
Response from Courtney on 4 Mar 2024
We are so happy to hear you enjoyed your stay, and that you had such a positive experience with our team. We look forward to welcoming you back again soon!

10/10 Excellent

Thu-Van

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the big space room. Lobby with lots of lounge chairs so relax . Best front desk service Fiona so nice and accommodating we will be back for sure .👍
Stayed 1 night in Mar 2024
Response from Courtney on 4 Mar 2024
Thank you for your review, Thu-Van! We're thrilled to hear that you enjoyed our spacious room and the fantastic comments of our front desk staff. We hope to welcome you back for another great stay!

4/10 Poor

Lois

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was horrible. Expedia said check in was at 3. They wouldn’t let us check in until 4. I came back at 4. There was a long line though the lobby. I waiting a half hour, then they said my room wasn’t ready and I had to wait longer. They would call me. I waited in my son’s room. By 5pm, no call. I called front desk, finally they spoke to someone and I explained I had an event at 5:30 and needed to get ready. They put me on hold spoke to someone else and They wanted me to come back down to the lobby to get a key. I said I will not wait in another line. Finally they brought a key up to my son’s room at 5:15. It was horrible! I have never had this problem before.
Stayed 1 night in Feb 2024
Response from Courtney on 4 Mar 2024
We extend our deepest apologies for the incredibly frustrating experience you encountered during your recent stay with us. Please reach out to us if there is anything more we can do to address your experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Loretta

Stayed 1 night in Mar 2024
Response from Courtney on 25 Mar 2024
We're delighted to receive your 5-star review - thank you for sharing your feedback with us!

10/10 Excellent

Jim, Elkins Park

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Courtney on 29 Feb 2024
Thank you for your wonderful rating! We hope to welcome you again!

2/10 Terrible

Chelsea

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Courtney on 29 Feb 2024
We’re sorry your experience didn’t match our high service expectations. Please feel free to reach out to us with any further details or suggestions about your stay. We would love the opportunity to look into any issues you may have had while with us.

2/10 Terrible

Megan

Stayed 1 night in Feb 2024
Response from Courtney on 21 Mar 2024
We’re sorry your 1-star experience didn’t match our high service expectations. Please feel free to reach out to us with any further details or suggestions about your stay. We would love the opportunity to look into any issues you may have had while with us.

8/10 Good

Jianxun

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Courtney on 23 Feb 2024
Thank you for a great rating! We hope to see you again soon!

6/10 Okay

Alexandra

Travelled with family and small children
The property was fine for this level of hotel. The rooms were nice, but we’ve stayed at nicer hotels for similar prices. The pool was a treat, but the layout was a little awkward - there’s no changing area and there’s only one single-use bathroom. However, we were disappointed in the hotel’s preparedness for the President Day rush. We waited for over an hour at the 4PM check in, and we have a young child (like many people in line). This was outrageous - I’ve never waited for more than 15 minutes at any other hotel. Although the line was next to the bar, the hotel only offered free bottles of water; a comped drink would have gone a long way to make people happy. The woman in front of us ending up calling customer service and asking a manager to come down to staff the check in counter after 45 minutes of waiting. The pool also ran out of towels, which was an inconvenience, again given the reputation and price of the hotel. The greatest perks for us were the pool and the proximity to the Franklin Institute / Rittenhouse Square.
Stayed 2 nights in Feb 2024
Response from Courtney on 26 Feb 2024
We sincerely apologize for the inconvenience you experienced due to the delay in providing your room upon arrival. Please know that we are taking immediate steps to address the issues that led to this delay and prevent similar occurrences in the future. We are reviewing our procedures to ensure that we are better equipped to handle high-volume periods and minimize wait times for our guests

2/10 Terrible

Robert Murray

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Took over 5 hours to get booked into our room. There was shortage linen, too. So we ended up with towels that holes in them. Upon getting into our room we didn’t have a microwave. Not only that, but the room we were supposed to have the staff gave to someone else. It was huge inconvenience that you would expect more for a 2-star hotel as opposed to one like this.
Stayed 2 nights in Feb 2024
Response from Courtney on 26 Feb 2024
We are deeply sorry to hear about the multiple issues you encountered during your recent stay with us. Please accept our sincerest apologies for the inconvenience and disappointment you experienced as a result of the lack of towels and the extended wait time during check-in. Please feel free to reach out to us with any further details or suggestions about your stay.

2/10 Terrible

Lataura

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Needs work
Stayed 2 nights in Feb 2024
Response from Courtney on 26 Feb 2024
We’re sorry your experience didn’t match our high service expectations. Please feel free to reach out to us with any further details or suggestions about your stay. We would love the opportunity to look into any issues you may have had while with us.

2/10 Terrible

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under staffed facilities! There were no towels, hand towels or wash clothes, no bedding for the pull out when we booked for 2 adults and a child so we had to leave and go home. It took an hour to check in just to have to go home a few hours later. Extremely disappointed as we have safe here numerous times and always had a great stay however, I will look for other properties after today.
Stayed 1 night in Feb 2024
Response from Courtney on 26 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for any inconvenience caused during the check-in process and thank you for bringing these matters to our attention. Please reach out to us if there is anything more we can do to address your experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. The view of Benjamin Parkway is awesome especially from the Assembly rooftop bar.
Stayed 1 night in Feb 2024
Response from Courtney on 23 Feb 2024
Thank you for your review, Danielle! We're thrilled to hear that you enjoyed the fantastic view in the heart of Philadelphia. We hope to welcome you back for another great stay!

8/10 Good

Tariq

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Courtney on 29 Feb 2024
Thank you for your wonderful rating! We hope to welcome you again!