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Reviews of Residence Inn by Marriott Philadelphia Willow Grove

3 out of 5
Residence Inn by Marriott Philadelphia Willow Grove
3 Walnut Grove Dr, Horsham, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 209 out of 339 reviews" "
Rating 8 - Good. 78 out of 339 reviews" "
Rating 6 - Okay. 23 out of 339 reviews" "
Rating 4 - Poor. 14 out of 339 reviews" "
Rating 2 - Terrible. 15 out of 339 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with family
Liked: Amenities
Basically my own studio apartment. Best room I’ve ever stayed in!!
Stayed 1 night in Apr 2024

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness
One complaint. The dead bolt on the door did not lock. Very clean, the beds were very comfortable. The kitchenette was extremely clean and enough plates and silverware for 4 people. Definitely will stay again
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a certain room and paid extra for the room. On Expedia paid an extra per person fee for the room and when we got there their was a different room listed.I was told all the other rooms were booked so my husband slept on the floor for the three nights. I only chose that hotel because of the two beds and couch suite. It was 2 1/2 hour ride to and from out the city. Otherwise I would have just stayed in the city and saved money on Ubers subways, and buses. Do not book on this site.
Stayed 3 nights in Apr 2024

10/10 Excellent

Heidy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love the space, full kitchen, living area. The carpets should be replaced or updated to vinyl however as we did find quite a few stains. The breakfast options are your basic eggs cereal muffins bagels and waffle machine. In my experience, I did not find any fresh fruit. The drive up from City Center can include tolls or scenic drives around. Parking was easy to find and the area is overall quiet.
Stayed 4 nights in Apr 2024

10/10 Excellent

Christal

Stayed 1 night in Mar 2024

6/10 Okay

Art

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the property always treats us with respect and it is clean as whistle
Stayed 6 nights in Mar 2024

10/10 Excellent

Stacey

Liked: Property conditions & facilities
Nice weekend getaway
Stayed 2 nights in Mar 2024

8/10 Good

Aamina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good sized clean rooms that are in relatively new condition. The property itself looks like apartment buildings and isn't too busy. Staff are helpful but service can be on the slow side. You have to request house keeping at the front desk and specify what you need to be done. Breakfast is decent with eggs, waffles, cereal etc. would be great if they had caffeinated tea but otherwise I have no other feedback.
Stayed 3 nights in Mar 2024

10/10 Excellent

NatI

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so much we felt like home. We will see you soon
Stayed 4 nights in Feb 2024

10/10 Excellent

Gregory, Arlington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing specific
Stayed 2 nights in Feb 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Some TV channels streamed continuously. Everything else was wonderful.
Stayed 1 night in Feb 2024

6/10 Okay

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room kinda had a bit of a funky smell to it. Tho it looked clean, and everything worked as expected.
Stayed 1 night in Feb 2024

10/10 Excellent

Srinivasa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent five nights while visiting our family from out of town. The police was very comfortable and the breakfast was nice.
Stayed 7 nights in Dec 2023

10/10 Excellent

Rosalind, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel staff makes it easy when you travel out of town
Stayed 2 nights in Dec 2023

6/10 Okay

David

Travelled with family
Misleading first photo
Be sure and look at all of the photos for this property. The first photo in the hotels app is not actually the hotel. When we pulled up it looked very different than what I expected. Lobby was small and a bit dingy. It is also a good bit outside the city center so if you are planning to go to the downtown area much it is a bit of a drive.
Stayed 5 nights in Dec 2023

8/10 Good

Amy, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, spacious, comfortable rooms. The 2 bedroom is perfect for families with enough privacy.
Stayed 2 nights in Dec 2023

10/10 Excellent

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Your staff was courteous, Helpful and enthusiastic... My " Heart Felt " appreciation... for all the have done...
Stayed 7 nights in Nov 2023

10/10 Excellent

Stacey g

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room big and clean quite and nice breakfast
Stayed 3 nights in Dec 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure!
ENJOYABLE!!!!!!
Stayed 2 nights in Nov 2023

6/10 Okay

June

Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D
Stayed 5 nights in Nov 2023

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front dest was very friendly and polite.
Stayed 1 night in Nov 2023

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
My stay at the Residence Inn was wonderful. I never really take the time to write reviews but I did want to commend and give recognition to Zee at the front desk. She was so accommodating and such a pleasure to converse with. She is a true attribute to this establishment. Her hospitality is top notch and I will surely return the next time I visit family.
Stayed 1 night in Nov 2023

10/10 Excellent

Amy, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room accommodations were nicer than I expected. Very comfortable and spacious. Really friendly and efficient staff.
Stayed 1 night in Oct 2023

10/10 Excellent

KEVIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and clean. Room amenities were excellent. Staff friendly and courteous. Would've only liked complimentary robes since we're from the south and mornings are cold. Plenty of room and well equipped kitchen.
Stayed 2 nights in Nov 2023

4/10 Poor

Payam

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very slow drain in the bathtub
Stayed 1 night in Oct 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property friendly staff
Stayed 3 nights in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms and nice fully equipped kitchen. Comfortable bed and very quiet.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not downtown
Stayed 3 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and spacious room. Very happy with this hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Zakiya

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. It was in a very quiet area. I would definitely stay there again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Angela, BIRMINGHAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great for a quick work trip! Friendly staff and very nice rooms.
Stayed 3 nights in Oct 2023

10/10 Excellent

Robert, Springfield

Liked: Cleanliness, amenities, property conditions & facilities
Like having. garden apartment with a fireplace.
Stayed 1 night in Oct 2023

10/10 Excellent

Thuy

Stayed 1 night in Oct 2023

10/10 Excellent

Roberta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area, staff was friendly and personable. Room was clean and neat. Only downfall is there is not a television channel guide and only a few channels are received. Not much of a variety.
Stayed 2 nights in Oct 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Norbert

Stayed 1 night in Sep 2023

10/10 Excellent

john marcella

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice and the staff was excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were plenty of amenities with the property. We hung around the gas campfire on the property and enjoyed a great evening.
Stayed 2 nights in Sep 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Has just a couple of deferred items. Front desk staff was really great, especially the woman helping me on Sunday with checkout.
Stayed 1 night in Sep 2023

10/10 Excellent

Srinivasa

Stayed 1 night in Sep 2023

2/10 Terrible

Eric

Business traveller
Disliked: Amenities
My room smelled terrible
Stayed 2 nights in Aug 2023

10/10 Excellent

Frankline Tabenow

Stayed 3 nights in Aug 2023

10/10 Excellent

Kerri

Business traveller, Travelled with partner
Liked: Amenities
The receptionist at check in, was very pleasant and professional.
Stayed 1 night in Aug 2023