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Reviews of Motel 6 King Of Prussia, PA - Philadelphia

2 out of 5
Motel 6 King Of Prussia, PA - Philadelphia
815 W Dekalb Pike, Wayne, PA

Reviews

6.0
Rating 10 - Excellent. 198 out of 1000 reviews" "
Rating 8 - Good. 212 out of 1000 reviews" "
Rating 6 - Okay. 208 out of 1000 reviews" "
Rating 4 - Poor. 146 out of 1000 reviews" "
Rating 2 - Terrible. 236 out of 1000 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Tasfia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Timi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check inn was terrible person could not find reservation had to paid for first night again to stay the night. That was Wednesday night Then Friday upon coming back to room at 11pm someone else was in my room. My stuff was in garbage bags and I had to pat again to stay Friday and Sat. Still waiting to get my refund because I had already paid.
Stayed 3 nights in Apr 2024

6/10 Okay

Michael

Liked: Staff & service
Needs better water pressure and mini fridge in room not pay extra for one...
Stayed 4 nights in Apr 2024

4/10 Poor

thomas

Disliked: Staff & service
They are running a scam that if you don't get there by 6 o'clock PM they Say they tried to charge you it didn't go through and when you get there 10 minutes late they only have the room available at a much higher rate like $200 VS $95 . I had my reservation for 2 months through espeedia and when I got there at 6:15 pm they said it was not good anymore...it cost me $750 vs $450 I had booked...i couldn't change because the last minute prices at all local hotels must add pricey... what's the point of making a reservation?
Stayed 4 nights in Apr 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Jan, Thank you for the perfect rating!Natalie #Team6

2/10 Terrible

Paris

Disliked: Cleanliness
Not cool
Stayed 3 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Sable

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Blankets had holes in them, furniture was chewed up from what I can assume was guests bringing dogs in. The key card reader for the back door is broken, so anyone could walk into the hotel from the back door without a key. The key cards for the room also randomly deactivate throughout the day so we had to keep getting new ones. This happened even if we kept the cards away from phones, wallets, etc. The WiFi is abysmal, might as well not even offer it. I wanted to do some work but ended up having to use my phone as a hotspot. The lady who checked us in was very nice, but she was the only good part about our stay.
Stayed 3 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Alexis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place was quite messy and when we ask for new sheets and towels we got towels but no sheets
Stayed 3 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Daniel, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

michael

Nothing good, nothing bad, just an average motel 6
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

2/10 Terrible

Duane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people running the front desk are extremely rude. Not only will I never stay at this property; I will never stay at any Motel 6 Nationwide.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 17 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Claire

Disliked: Cleanliness, amenities, property conditions & facilities
Floors dirty, hair all over hallway. Beds hard as a rock and no lights outside. Hallways dark and long walk to rooms
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Claire, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

8/10 Good

Morgan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 22 Feb 2024
Hi Morgan,Thank you for the excellent rating!! Maz K.#Team6

2/10 Terrible

Joan

Disliked: Amenities
Room was dirty. Blankets & microwave were filthy. No hair dryer. Even asked at front Desk. Bathroom doorknob was hanging off. Worst hotel I’ve ever stayed at & I travel a lot
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi JoanAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

2/10 Terrible

Jessie Liz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ramona

Stayed 1 night in Jan 2024

2/10 Terrible

Montese

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Montese

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Stinky
Stayed 1 night in Jan 2024

2/10 Terrible

Montese

Business traveller
Dirty,bugs,bad customer service,never enough wash clothes and towels,stinks in all hallways
Stayed 1 night in Jan 2024

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 23 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Ian

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2024

2/10 Terrible

Kim

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
People in hallway half dead naked. Noisy staff no help at all
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 17 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Desiree

Stayed 1 night in Jan 2024

2/10 Terrible

Quanessa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Quanessa,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

Brett

Disliked: Cleanliness, staff & service, property conditions & facilities
The online pictures do not accurately represent what the property is now. Rooms are falling apart now. They used VERY cheap materials like flooring and bathroom fuxtures. Now it is rotting.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Brett,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

4/10 Poor

Alana

Disliked: Cleanliness, staff & service, amenities
Wreaked of cigarette smoke in our non-smoking room.. dark and dingy. Front desk lady was unpleasant and unhelpful. Location is great/central to shopping and highways
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2 Jan 2024
Hi Alana, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was awesome
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

bogdan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is more than I expected and it is a very good choice to stay. Room is fully renovated and clean.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 19 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Amenities
After waiting an hour past check in time, with a previous reservation, there was not a room with proper accommodations available. The room originally offered to me, had no hot water. The second room finally offered had speckles of blood at the base of the shower, as well as body hair left in shower. As well as the hallway near my room obviously under some sort of construction. The front desk person did her very best, but the mentioned issues will certainly be the reason why I won't patronize this location anymore.

6/10 Okay

Deborah

Stayed 1 night in Dec 2023

8/10 Good

Guangyao

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Dec 2023

10/10 Excellent

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than extended stay 400 American Ave
Stay was friendly and respectful Check in and out was super easy! Convenient parking by several exits
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 12 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Bonnie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Eric

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The property needs to be updated and the rooms were not up to our expectations and did not resemble the photos listed online.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Eric,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Fatima

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so dirty and it stink
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Fatima,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Michael

Stayed 2 nights in Nov 2023

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Resendiz

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Resendiz,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Matthew, ELMIRA

Travelled with family
We are currently in our room! Arrived around 2pm on November 4th 2023 and got in our room and it was rather chilly so went to put on the heat and it was just blowing cold air out! My wife went and talked w a staff member named Jamal and he said he’d notify maintenance and if they can’t fix it, maybe move to another room or “thug” it out and possibly be compensated! Left hotel around 4pm and went to a football game in the area returned around 9:30pm and still cold in the room….still no heat! Wife asked for a few extra blankets and it’s currently 10:15 pm and no blankets or heat!! Also, tv keeps cutting out w static and buffering on every channel! Trying to watch the Alabama LSU college football game and it’s virtually impossible to watch!! Absolutely ridiculous
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Matthew,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Kimberly

Travelled with family
Disliked: Property conditions & facilities
We had the worst experience of all. First we got there. They were stains all over the top of the bed and the TV didn’t work. With us to the next room where the keys do not work had to go back downstairs three times. Finally the girl came upstairs check the keys and said correct the keys do not work. Got a Sim with her main key, they noticed the floors were filthy dirty. Not to mention the staff was extremely rude. Went out on Sunday came back. The keys did not work again. Had to go back downstairs to have them re-do the keys and then when I try to get in the door, I had to hit the door as hot as I could to open it. Definitely not worth the money that we paid and I would like my money back.
Stayed 3 nights in Oct 2023
Response from Nancy Y. on 8 Nov 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Christopher

Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Andrea

Stayed 1 night in Oct 2023