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Great place. Easy to find. Great staff. Been here a number of times.
Elaine
Stayed 1 night in Mar 2024
Response from Kelly, Operations Manager on 25 Mar 2024
Dear Elaine, Thank you for staying with us at Holiday Inn and for taking your time to leave us with a review! Your loyalty to our hotel means so much to us and we really appreciate your kind words about our property and our staff. We look forward to the next time we can welcome you back!Thanks again and take care!
Response from Kelly, Operations Manager on 26 Mar 2024
Dear Clayton, Thank you for choosing to stay at our hotel and for taking your time to leave a review. I'm so happy that you enjoyed your stay and found our staff to be friendly and our property clean. That's definitely what we aim for around here, and I'm glad it went noticed! Thank you again for your comments, and we look forward to having the chance to welcome you back again soon. Thank you and take care!
Response from Kelly, Operations Manager on 4 Mar 2024
Dear Denise, Thank you so much for choosing our hotel and for taking your time to leave us with a review! I'm so glad to hear that you enjoyed your experience here and that you appreciated our staff and great service provided. It is awesome to hear those comments and thank you again for staying with us! We hope to have you back soon.
10/10 Excellent
Elaine
Travelled with family
25 Feb 2024
Liked: Amenities
A wonderful experience checking in. Wish all check in experiences were as easy as this one.
Elaine
Stayed 1 night in Feb 2024
Response from Kelly, Operations Manager on 28 Feb 2024
Dear Elaine, Thank you so much for choosing our hotel and for taking your time to share some kind words about your stay with us! I'm so glad to hear that you had a nice time and that you appreciated the check-in experience you had with our desk agent. It means a lot to us to hear guest feedback, so thank you! We hope to welcome you back soon.
Staff was friendly, room was clean. I love that the bathroom was stocked with Dove products. Parking was easy and convenient. Location is very easy to get to off of the turnpike.
Melissa
Stayed 1 night in Feb 2024
Response from Kelly, Operations Manager on 14 Feb 2024
Dear Melissa, Thank you so much for choosing our hotel and for taking your time to leave us with a review about your stay! I'm really glad to see that you had a nice time with us--and that you appreciated our hotel's staff, convenience, and amenities! That is awesome to hear. Thanks again for your comments, and hopefully we'll have the chance to welcome you back again soon!!
8/10 Good
Gwendolyn
Business traveller
22 Jan 2024
Liked: Cleanliness, staff & service
Our rooms toilet fell apart. First it ran all the time and we tried to fix it. Then the toilet stopper completely feel apart. We had to turn the water off. Called the front desk and they immediately moved us rooms. All was good after we changed rooms.
Gwendolyn
Stayed 1 night in Jan 2024
Response from Kelly, Operations Manager on 25 Jan 2024
Dear Gwendolyn, Thank you for choosing Holiday Inn and for taking the time to provide us with some feedback about your stay! While I'm glad we were able to get you set in a new room, I'm so sorry that you were inconvenienced in the first place. Please allow me to sincerely apologize for this--I've talked to my team about your toilet and we will make sure to keep staying on top of all preventative maintenance for our guests!Thanks again for your review and I hope we get the chance to welcome you back again soon.
Response from Kelly, Operations Manager on 25 Jan 2024
Dear Nicholas, Thank you for choosing to stay at our hotel and for taking your time to leave us with a review! I'm really glad to hear that you had a nice stay, and that you found our hotel to be clean with good value & that you appreciated our staff as well! Thank you again, and we hope to have you back again soon!
10/10 Excellent
Gerard s
10 Jan 2024
Gerard s
Stayed 1 night in Jan 2024
Response from Kelly, Operations Manager on 30 Jan 2024
Dear Gerard S, Thank you for choosing to stay with us at Holiday Inn and for taking the time to leave us with a review! It's awesome to see that you had a good experience at our hotel--and we greatly appreciate your 5-star rating! We hope to get the chance to welcome you back again soon.
10/10 Excellent
Okito
4 Jan 2024
Okito
Stayed 3 nights in Dec 2023
Response from Kelly, Operations Manager on 10 Jan 2024
Dear Okito, Thank you so much for choosing Holiday Inn and for taking your time to leave us with a review! I'm so happy to hear that you had a 5-star experience at our hotel. We really appreciate you staying with us, and we hope to welcome you back soon!
2/10 Terrible
Vincent
1 Jan 2024
Vincent
Stayed 1 night in Dec 2023
Response from Kelly, Operations Manager on 5 Jan 2024
Dear Vincent,Thank you for choosing our hotel and for taking the time to leave us with a rating. Please allow me to sincerely apologize that you seemingly did not have a pleasant stay. It would be extremely helpful to know where things went wrong to try and make them right. I hope that you would consider giving us another chance in the future, as I'm confident in our hotel and in our team that your unsatisfactory stay was an exception and that we can do better!Thank you and take care,
Response from Kelly, Operations Manager on 5 Jan 2024
Dear Kristen, Thank you for choosing to stay with us at Holiday Inn and for taking your time to leave us a review! I'm so happy to hear that you had a 5-star experience while you were here with us. Hopefully if you are ever in need of lodging in the area again, we would love to welcome you back!Thanks again and take care!
10/10 Excellent
Robin
30 Dec 2023
Robin
Stayed 1 night in Dec 2023
Response from Kelly, Operations Manager on 25 Jan 2024
Hello Robin!Thank you for staying with us and for taking the time to leave us with a review. Your 5-star rating means a lot to us, and I'm so glad you had a nice time during your stay here. We hope to be able to welcome you back soon!
10/10 Excellent
Keith
27 Dec 2023
Keith
Stayed 1 night in Dec 2023
Response from Kelly, Operations Manager on 2 Jan 2024
Dear Keith, Thank you for staying with us at Holiday Inn and for taking your time to leave a review! I'm so glad to hear your feedback that you had a 5-star experience. We hope to welcome you back again soon!
We were very happy with our stay of four days. Even though the hotel is right next to I476, we never heard any traffic. There is a 24 hour convenience store adjacent to the hotel for quick purchases. The staff was very helpful in getting us a first floor room so we could take our pup outside when needed.
Wayne
Stayed 4 nights in Dec 2023
Response from Kelly, Operations Manager on 28 Dec 2023
Hello Wayne!Thank you so much for staying with us and for your great review. We are so happy that you enjoyed your time here at Holiday Inn Lansdale. We hope to have the chance to welcome you back again soon if you're in the area. Thank you so much again for your comments and take care!
10/10 Excellent
Michael
25 Dec 2023
Michael
Stayed 1 night in Dec 2023
Response from Kelly, Operations Manager on 15 Jan 2024
Dear Michael, Thank you for staying at our hotel and for taking the time to leave us a rating! It's awesome news to hear that you had a 5-star experience with us at Holiday Inn. We hope that we would be your hotel of choice any time you need lodging in the area. Thanks again and hope to see you soon!
10/10 Excellent
Andrea
23 Dec 2023
Andrea
Stayed 1 night in Dec 2023
Response from Kelly, Operations Manager on 28 Dec 2023
Hi Andrea!Thank you for staying with us and for taking the time to leave us a review! We really appreciate the 10/10 rating and we're so glad that you had a great stay while you were here. We hope that you would stay with us in the future if you were in need of any lodging in the area! Thank you and take care.
Response from Kelly, Operations Manager on 28 Dec 2023
Dear Stanley, Thank you for staying with us at Holiday Inn and for taking your time to leave us with a rating! I'm so happy to hear that you enjoyed your experience while at our hotel. The 10/10 rating means a lot to us! We hope to welcome you back soon.
Response from Kelly, Operations Manager on 28 Dec 2023
Hello Nathaniel,Thank you so much for choosing our hotel and for taking the time to leave us with a rating! I'm so glad that you had a great time during your stay here. We appreciate your review and hope to have you back soon!
10/10 Excellent
Cora
Travelled with family
17 Dec 2023
Liked: Amenities
Everything about the hotel was wonderful. Finding it was a bit of a challenge, my GPS took me 8 miles out of the way, nice man at the gas station pointed me in the right direction, after letting me know it happens all the time. You might want to check into that, frustrating for someone who doesn’t know the area.
Cora
Stayed 1 night in Dec 2023
Response from Kelly, Operations Manager on 28 Dec 2023
Dear Cora,Thank you for choosing Holiday Inn and for leaving a review! I'm so glad you had a wonderful stay--but so sorry to hear about the troubles getting here! Guest feedback means a lot to us, so we appreciate you taking the time to let us know. We hope to have the chance to welcome you back soon.
Response from Kelly, Operations Manager on 28 Dec 2023
Dear Aubry, Thank you for choosing Holiday Inn Lansdale and for taking the time to leave us a review! I'm so glad to see that you had a 5-star experience at our hotel. Thank you so much and we hope to have you back soon!
Response from Kelly, Operations Manager on 28 Dec 2023
Hello Theodore R., Thank you very much for staying with us at Holiday Inn and for taking the time to leave us a rating! So happy to hear that you had a 5/5 experience at our hotel. Hopefully we get the chance to welcome you back soon!
Newly updated. Love the simple decor, as I have dust allergies. Very clean. We were so comfortable. Nice attentive service at the breakfast buffet, and real scrambled eggs.
Camille A
Stayed 1 night in Dec 2023
Response from Kelly, Operations Manager on 28 Dec 2023
Hello Camille A!Thank you so much for staying with us and for your kind review!! I'm so glad to hear that you like our renovations and our revamped breakfast. It means a lot to hear that our valued guests feel comfortable while staying with us. We hope to have you back soon!
Comfortable bed, good access from its location, friendly and pleasant front desk staff. Christine was helpful and welcoming.
Brenda
Stayed 1 night in Dec 2023
Response from Kelly, Operations Manager on 5 Dec 2023
Hello Brenda!Thank you so much for choosing to stay with us at Holiday Inn and for leaving us with some feedback about your stay! I'm so glad to hear that you enjoyed your stay. We really appreciate your comments and recognition, we hope to have you back soon!
6/10 Okay
Daniel
Travelled with partner
30 Nov 2023
No room Service
No complementary breakfast
Daniel
Stayed 3 nights in Nov 2023
Response from Kelly, Operations Manager on 5 Dec 2023
Dear Daniel,Thank you for choosing our hotel and for taking your time to leave us feedback. Please allow me to apologize for not meeting your expectations. We are a full-service Holiday Inn with our own restaurant, not a Holiday Inn Express, so we do charge a fee for our delicious breakfast. We also hope to bring room service back as an option soon! I understand that these are important factors to you, and I will make sure to bring your points up to IHG.Thank you again for your comments, and we hope to have you back again soon!
Response from Kelly, Operations Manager on 5 Dec 2023
Hi Andrea,Thank you for staying with us and for the review! I'm really happy to hear that you love our new renovations and you found our property to be clean. We really appreciate your feedback and we hope to have you back again soon!Thank you!
8/10 Good
Jeffrey
25 Nov 2023
Jeffrey
Stayed 1 night in Nov 2023
Response from Kelly, Operations Manager on 28 Dec 2023
Hi Jeffrey, Thank you for choosing our hotel and for taking your time to leave us with a rating! I'm glad to hear that it seems you had a good stay with us. We hope to have you back soon and give you a 5-star experience next time! Take care!
Response from Kelly, Operations Manager on 5 Dec 2023
Hi Debra,Thank you for choosing our hotel and for taking the time to leave us a rating! We're so glad that you had a 5/5 experience here at Holiday Inn. Come back anytime and we would be happy to welcome you!Thank you!
There is a Royal Farms convenience store less than 50 yards from the front entrance of the hotel. Very handy for a quick snack or morning coffee. The entire hotel is very clean, and even though I-476 is adjacent to the property, we nvere heard the traffic while in our room
Wayne
Stayed 2 nights in Nov 2023
Response from Kelly, Operations Manager on 5 Dec 2023
Dear Wayne, Thank you for staying with us at Holiday Inn and for taking the time to leave us an awesome review! I'm glad you found the hotel to be clean, quiet, and conveniently located. We hope to have you back again soon!
It was a perfect location for the family gathering. Short drive to several places for me. The staff at the front desk was very difficult for me to understand and was not warm person. I did not feeling welcoming.
Keith
Stayed 2 nights in Nov 2023
Response from Kelly, Operations Manager on 5 Dec 2023
Hello Keith, Thank you for staying with us and for taking the time to leave us some feedback about your experience. I'm very glad we were conveniently located for you! However, please allow me to sincerely apologize for your encounter with front desk. That is surprising to hear and I'm SO sorry that you were not greeted with a kind and warm welcome as all guests should be. I will make sure to speak with my staff regarding this. We hope to have you back again soon to be able to show you our true hospitality! Thank you again for your comments and take care,
Great customer service! Very clean & comfortable room! I will be back!
Stanley
Stayed 1 night in Nov 2023
Response from Kelly, Operations Manager on 5 Dec 2023
Hi Stanley!Thank you for choosing our hotel and for taking the time to leave us a kind review. Your feedback means a lot to us and I'm so glad to hear that you enjoyed your stay! We can't wait to be able to welcome you back soon :)Thank you!
Response from Kelly, Operations Manager on 18 Nov 2023
Hi Hilary,Thank you for staying with us at our hotel and for taking your time to leave us a review. I am so glad to hear that you had a great stay with us, and it's awesome to hear you had a good experience with our staff as well :)We really appreciate your feedback, and we hope to welcome you back soon!Thank you!
Response from Kelly, Operations Manager on 18 Nov 2023
Hello Denise!Thank you for choosing our hotel and for taking the time to leave us a rating. I'm so happy to hear that you had a great stay with us!We hope to have the chance to welcome you back to our hotel if you're ever in the area again. Thanks again for your review!Take care,
10/10 Excellent
Manny
16 Nov 2023
Manny
Stayed 1 night in Nov 2023
Response from Kelly, Operations Manager on 27 Dec 2023
Dear Manny, Thank you so much for staying at our hotel and for taking the time to leave us with a rating! I'm so glad to hear that you seemed to really enjoy your stay. We appreciate the feedback and hope to welcome you back again soon!
Response from Kelly, Operations Manager on 18 Nov 2023
Dear Jeannette,Thank you for staying with us at Holiday Inn and for taking your time to leave us with some feedback. While I'm glad to see that you had a great stay, please allow me to apologize about any issues with luggage cart availability. We have recently ordered extras so hopefully our guests never have to go without a cart, even when the hotel is busy. I know that can be frustrating, and we want the best for our guests!Thank you again for your comments. We hope to have you back again soon!
Response from Kelly, Operations Manager on 9 Nov 2023
Dear Jacob, Thank you for staying with us and for taking your time to leave us a review! I'm so glad to hear that you had a 10/10 experience. Hopefully we get the chance to welcome you back again soon!
10/10 Excellent
Bertrand
6 Nov 2023
Bertrand
Stayed 3 nights in Nov 2023
Response from Kelly, Operations Manager on 9 Nov 2023
Dear Bertrand, Thank you for staying with us at Holiday Inn and for taking your time to leave a rating! We are really glad that you had a good experience--we appreciate the 10/10 score! Please come stay with us again if you are ever back in the area.
Great customer service! Room was nice & comfortable
Stanley
Stayed 1 night in Nov 2023
Response from Kelly, Operations Manager on 9 Nov 2023
Hello Stanley!Thank you so much for choosing our hotel and for taking your time to leave us with a review. I'm so happy to hear that you had a great stay!! I really appreciate your positive feedback about our comfortable guest rooms and our great customer service. We hope to have the pleasure of serving you again--come back soon!
10/10 Excellent
Chris
4 Nov 2023
Chris
Stayed 1 night in Nov 2023
Response from Kelly, Operations Manager on 9 Nov 2023
Dear Chris,Thank you so much for choosing our hotel and for taking your time to leave us with a rating! I'm really glad to hear that you had a great stay with us at Holiday InnLansdale. Thank you for your review, and we hope to have you back again soon!
6/10 Okay
Nestor
3 Nov 2023
Disliked: Property conditions & facilities
Nestor
Stayed 3 nights in Oct 2023
Response from Kelly, Operations Manager on 9 Nov 2023
Dear Nestor, Thank you for choosing our hotel and for leaving a rating! We hope to have the chance to welcome you back again soon and hopefully show you the 5-star experience I'm confident we're able of giving. Thank you for your feedback and take care!
Response from Kelly, Operations Manager on 9 Nov 2023
Dear Tonya, Thank you for choosing Holiday Inn and for taking your time to leave a rating! I'm glad to see that you had a nice stay. We hope to be able to have you back again soon if you are in the area!
10/10 Excellent
Andrea
1 Nov 2023
Andrea
Stayed 1 night in Oct 2023
Response from Kelly, Operations Manager on 9 Nov 2023
Hi Andrea!Thank you for choosing to stay with us at Holiday Inn and for taking your time to rate your experience! I'm really happy to see that you enjoyed your time here. I hope that if you were in the area again that you would come back to stay with us again!Thank you!
The property is nice in a nice area but nothing out of the ordinary the price little high i don't think is worthed the price they charge .
David
Stayed 6 nights in Oct 2023
Response from Kelly, Operations Manager on 30 Oct 2023
Dear David,Thank you for choosing our hotel and for taking the time to leave us with a review! Any guest feedback is important to us, so we will use your comments to make any necessary improvements. We hope to have you back again soon to show that we can definitely go above & beyond!Thank you again for your comments and take care!
Very nice atmosphere, very clean, restaurant/bar attached were good
Darcy
Stayed 1 night in Oct 2023
Response from Kelly, Operations Manager on 27 Oct 2023
Hi Darcy!Thanks so much for staying with us and for leaving a review! I'm happy to hear that you had a great time and enjoyed our bar and restaurant. You taking the time to leave some feedback means a lot to us. We hope to have you back again soon!
6/10 Okay
Heather, Bothell
26 Oct 2023
Heather
Stayed 1 night in Oct 2023
Response from Kelly, Operations Manager on 18 Nov 2023
Dear Heather,Thank you for choosing to stay at our hotel and for taking your time to leave a review. We hope to have you back again soon, and to next time deliver the 5-star experience I know we are capable of!Thank you again for your review and take care.
The place is nice inside as far as clean and decorative. The problem that I had was that the first room I was given was right on an exit on the toll road and that made it very noisy 24/7. I asked for a different room away from all the noise and got another room with a window facing the same traffic. I will not stay there again.
Steven
Stayed 8 nights in Oct 2023
Response from Kelly, Operations Manager on 25 Oct 2023
Dear Steven, Thank you for staying at our hotel and for taking your time to leave us with some feedback regarding your stay. Please allow me to sincerely apologize for the noise issues that you faced. It's frustrating to hear (as I'm sure it was for you to experience) that even after changing your room you were in a similar location.I will be speaking to my staff about this to avoid running into any similar issues in the future. I hope you would consider staying with us again so we can make sure you have a nice, quiet room. Thank you,
Response from Kelly, Operations Manager on 20 Oct 2023
Dear Aleksey,Thank you for staying with us at Holiday Inn Lansdale and for taking the time to leave us with a review! I'm so glad you had a great stay. We really appreciate the 10/10 rating! Take care and we hope to see you soon!
8/10 Good
Kirk, Fort Myers
18 Oct 2023
I liked that the staff changed my room after a complaint. I didn’t like their lack of friendliness
Kirk
Stayed 3 nights in Oct 2023
Response from Kelly, Operations Manager on 19 Oct 2023
Dear Kirk, Thank you for choosing our hotel and for taking your time to leave a review! I'm glad that you ended up having a good stay, but I'm sincerely sorry that there was an issue to have to change your room in the first place, as well as any issues with staff. I feel confident in our team and everyone's hospitality, so this is shocking to hear and I do sincerely apologize! I will make sure I speak with all of my staff regarding this.Thank you again for your comments, and we hope to have you back again soon!
8/10 Good
Kimberly
Travelled with family
16 Oct 2023
Liked: Cleanliness, staff & service
Overall ok, some improvements could be made.
Overall it was good, clean . Bathroom was roomy which is a definite plus.the walls seemed super thin as I could hear people next to me talking in a regular voice. Some youth sports teams were there for a tournament and it was extremely noisy. Bathroom ceiling was leaking when unit above was taking a shower.
Kimberly
Stayed 3 nights in Oct 2023
Response from Kelly, Operations Manager on 19 Oct 2023
Hello Kimberly!Thank you for choosing to stay with us and for taking your time to leave us with some feedback! I'm glad that you appreciated the cleanliness and spaciousness of our guest rooms. However, please allow me to apologize for where your stay didn't go as well as it could have. Please note that we are currently rewriting our conduct policies to prevent any noisy groups in the future. I appreciate you bringing this to our attention, as well as the bathroom, so that we can make sure to address everything.Thank you so much again for your review, and we hope to have you back again soon!