In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Hilton Garden Inn Philadelphia Center City

3 out of 5
Hilton Garden Inn Philadelphia Center City
1100 Arch St, Philadelphia, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1013 reviews" "
Rating 8 - Good. 271 out of 1013 reviews" "
Rating 6 - Okay. 102 out of 1013 reviews" "
Rating 4 - Poor. 56 out of 1013 reviews" "
Rating 2 - Terrible. 50 out of 1013 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Like place is wonderful staff is friendly Dislike. Parking garage very tight next to hotel
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The Housekeeper on the 7th Floor knocked on my door 3 times after I told her that my stay was extended to 12pm the first time she knocked. She also was very short with me each time she came to the door. The hotel as was enjoyable outside of that interaction.
Stayed 1 night in Mar 2024
Response from Jeffrey K on 25 Mar 2024
Thank you for you feedback Robert as we use this to coach our team members. We do provide DND signs for each room so that we are not disturbing you unnecessarily

2/10 Terrible

Edward

Travelled with family
Disliked: Property conditions & facilities
Heater rattled snd made loud noices all night. No sleep!!
Stayed 1 night in Mar 2024
Response from Jeffrey K on 25 Mar 2024
Edward we are sorry the heating and cooling system affected your stay.

4/10 Poor

Peter

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Jeffrey K on 19 Mar 2024
We are sorry to see the experience you had during your stay.

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was sometimes not at the desk but otherwise 10/10 stay all around
Stayed 4 nights in Mar 2024
Response from Jeffrey K on 18 Mar 2024
Maggie thank you for your feedback. I'm happy to see you enjoyed your stay and we will coach our team to do better.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It isn’t super-fancy but has a great location and easy access to parking. You can cover a lot of the city core with a 15 min walk. It felt safe. I don’t think any rooms have a good view but it’s location trumps that.
Stayed 3 nights in Mar 2024
Response from Jeffrey K on 17 Mar 2024
Paul thank you for sharing your experience at our hotel. We hope you return soon.

2/10 Terrible

Brian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid this hotel, it is definitely overpriced for what you get. Most of the employees I spoke to were nice and helpful, except for the bartender who attempted to serve us with one hand while her other hand held her phone to her ear the entire time. The sheets and comforter were stained. There was also a large red stain partially under the bed which I hope was makeup or wine. The room doors slam so loud that you will hear anyone in the same hall as you as they exit or enter their room. I only ever saw one security guard, whom and I never saw him at night. The elevators, I don’t think ever stopped on our floor on the first attempt. They sound very worn down, unsafe and would just stop on a random floor, every time. Most of the buttons didn’t work on the TV remote, and half of the outlets by the bed did not work. There is no parking connected to the hotel, so if the terminal market parking is full you’re on your own finding a space. The only good thing about this hotel is the location, as it is very close to city hall and Chinatown and many others, but it is not a safe location and as I said there’s very little security. I would suggest spending a little more if you have to for somewhere much better. 3 stars for the service because the people at the front desk were always nice, and 2 stars for the location because it is very close to a lot of stuff. Overall very disappointing. Won’t be returning.
Stayed 2 nights in Mar 2024
Response from Jeffrey K on 15 Mar 2024
We are sorry to hear about your experience during your stay. Your feedback is important as a way to improve our product and train our team

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful! The location was spot on.
Stayed 1 night in Mar 2024
Response from Jeffrey K on 11 Mar 2024
Thank you isabel

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Jeffrey K on 11 Mar 2024
We are happy you enjoyed your stay John

10/10 Excellent

Marie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeffrey K on 12 Mar 2024
Thank you Marie

8/10 Good

Vinh

Travelled with family
Liked: Cleanliness, staff & service
Great location next to Chinatown, hotel itself was nice and clean but everything around it including parking was very old, reflecting the inner city.
Stayed 1 night in Mar 2024
Response from Jeffrey K on 9 Mar 2024
Thank you Vinh. I am happy to see you were able to see the charm of the Chinatown area and also enjoy your stay

10/10 Excellent

Janet, Virginia Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very covenient to the convenetion center, maggianos and the market
Stayed 1 night in Mar 2024
Response from Jeffrey K on 6 Mar 2024
Thank you Janet. We hope you come back to enjoy our hotel and location

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Flower Show.
Stayed 1 night in Mar 2024
Response from Jeffrey K on 4 Mar 2024
Thank you Nancy. We will see you next year for the flower show

8/10 Good

Melissa

Stayed 1 night in Feb 2024
Response from Jeffrey K on 20 Mar 2024
We hope you return soon

10/10 Excellent

Lynanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like location
Stayed 3 nights in Jan 2024
Response from Jeffrey K on 25 Feb 2024
Thank you Lynanne

10/10 Excellent

Susan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Extremely professional staff
Stayed 2 nights in Feb 2024
Response from Jeffrey K on 25 Feb 2024
Thank you Susan

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is beautiful. Restaurant was great!
Stayed 1 night in Feb 2024
Response from DeAnna on 24 Feb 2024
Thank you for taking the time to complete this survey. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I really didn’t like that we had to pay for parking. I feel that if I’m staying @ the hotel you all can @ least provide parking or even a discount for parking because $40 per night was almost more than I paid for the room for my entire stay
Stayed 1 night in Feb 2024
Response from DeAnna on 24 Feb 2024
Thank you for taking the time to complete this survey. We are happy to hear that you enjoyed your stay with us. We apologize for any inconvenience this may have caused you as we do not own or operate the parking garage.

6/10 Okay

Leigh

Travelled with family, Travelled with group
Liked: Staff & service
The bar was only open when the restaurant was open for breakfast and dinner. We wanted to have drinks while we waited for our friends and were not able to do so.
Stayed 1 night in Feb 2024
Response from DeAnna on 24 Feb 2024
Thank you for taking the time to complete this survey. We apologize for any inconvenience this may have caused you as we do not own or operate the parking garage.

4/10 Poor

troy

Travelled with family, Travelled with partner
Reading terminal market, and great restaurants near by. Broken holder in the shower could use some updating and cleaning up. Otherwise service was great
Stayed 1 night in Feb 2024
Response from DeAnna on 22 Feb 2024
Thank you for taking the time to complete this survey. We extremely appreciate your business. We apologize for any inconvenience this may have caused you.

8/10 Good

Claudia, Sylmar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 2 nights in Jan 2024
Response from Jeffrey K on 22 Feb 2024
Thank you Claudia

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room furnishings and particularly the bedding was immaculate, clean and new. Even the bed coverlet was white, clean and sweet-smelling instead of being brown and crusty and clearly-never-laundered. The hotel is immediately adjacent to the always-interesting Reading Market, which makes the in-hotel dining unnecessary.
Stayed 1 night in Feb 2024
Response from Jeffrey K on 22 Feb 2024
SIMON we thank you for taking time to give your feedback about your stay. We hope to see you soon

8/10 Good

Russell

Stayed 1 night in Feb 2024
Response from Jeffrey K on 20 Mar 2024
Thank you Russell

10/10 Excellent

Octavio Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Close to everything
Stayed 2 nights in Feb 2024
Response from Jeffrey K on 20 Feb 2024
We look forward to seeing you soon

10/10 Excellent

Ray, Jamaica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from Jeffrey K on 19 Feb 2024
Thank you Rat

10/10 Excellent

Maricel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is was good. Friendly people
Stayed 1 night in Feb 2024
Response from Jeffrey K on 18 Feb 2024
Thank you Maricel

6/10 Okay

Jasmin

Not the best. I would not stay again.
Stayed 1 night in Feb 2024
Response from Jeffrey K on 18 Feb 2024
We hope you consider us in the future

10/10 Excellent

Alexis

Stayed 1 night in Feb 2024
Response from Jeffrey K on 20 Mar 2024
Thank you

10/10 Excellent

Liqun

Liked: Property conditions & facilities
Feel very good overall! Will come back in the future.
Stayed 2 nights in Feb 2024
Response from Jeffrey K on 13 Feb 2024
Liqun thank you for your feedback we look forward to seeing you soon.

6/10 Okay

Zachary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeffrey K on 30 Jan 2024
Thank you Zachary

8/10 Good

Mal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 2 nights in Dec 2023
Response from Jeffrey K on 27 Jan 2024
Mal thank you for sharing your experience

10/10 Excellent

Katsuko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeffrey K on 20 Jan 2024
Thank you Katsuko

2/10 Terrible

Abudulah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DeAnna on 16 Jan 2024
We extremely apologize for any inconvenience this may have caused during your stay.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional, the room was clean and comfortable. The location was perfect for downtown shopping and restaurants.
Stayed 2 nights in Dec 2023
Response from DeAnna on 11 Jan 2024
Hi, thank you for taking your time and completing this survey. We are Happy that you enjoyed your stay with us. We hope to see you whenever you visit Philadelphia again.

10/10 Excellent

Akwasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jeffrey K on 9 Jan 2024
Thank u Akwasi for your positive feedback

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jeffrey K on 8 Jan 2024
Thank you Felix

8/10 Good

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Came there to check in at 4:15 on New Year Eve and our room wasn’t ready. I guess multiple rooms weren’t ready. A lot of people were waiting and got ready to go out in the lobby and left their luggage at the front desk. I didn’t hear or see anyone complaining. The staff were very nice though.
Stayed 1 night in Dec 2023
Response from Jeffrey K on 8 Jan 2024
Elsa we are happy you spend your New Years with us

2/10 Terrible

Amanda

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This was probably the most unprofessional and disorganized hotel I've ever been to. I showed up from my reservation at around 6:00 p.m. I used the app to do a contactless check in and chose my room. I was assigned a room and when I headed up, the room still wasn't cleaned.. at 6:00 p.m. when checking is supposed to start at 3:00 p.m. I had to stand in the hallway while employees tried to figure something out and he stuck me in a room that I did not want. I chose my room specifically because I wanted to be able to see the fireworks for New Year's Eve and they stuck me in a room with no view of the sky. I told them that I would wait for the room that I chose to be cleaned and they wouldn't allow me to. On top of all that, the lobby was packed with people waiting for their rooms. I had one woman tell me that she was waiting in the lobby for hours. I've never seen anything like this and expected much more from the hotel like this. I feel like it was shameful and I won't be staying here again.
Stayed 1 night in Dec 2023
Response from Jeffrey on 8 Jan 2024
Thank you Amanda

10/10 Excellent

Bryana

Stayed 1 night in Dec 2023
Response from Jeffrey K on 8 Jan 2024
Thank you BryNa

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeffrey K on 7 Jan 2024
Than you Patricia

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from Jeffrey K on 8 Jan 2024
Thank you Melissa

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jeffrey K on 7 Jan 2024
Thank you

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
One problem we had was we could not check in till 630pm. Apparently they were short staffedbof housekeepers. They did give us vouchers for breakfast which was good. The staff at breakfast was not helpful or friendly. Overall i would go back to the hotel.
Stayed 1 night in Dec 2023
Response from Jeffrey K on 7 Jan 2024
We apologize for the delay at check in but are happy you enjoyed the hotel.

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought our room was super nice and spacious!
Stayed 2 nights in Dec 2023
Response from Jeffrey K on 31 Jan 2024
Thank you Rachel. So happy you enjoyed your stay.

2/10 Terrible

Anne

Disliked: Cleanliness, property conditions & facilities
I am requesting a refund because I did go to the property and did not stay because there was an unusually rowdy crowd there for a rave at the nearby Convention center. Customers should have been informed that this large party was staying there so that those of us looking for a quiet place to stay could have booked elsewhere. I would like to request a refund please.
Stayed 1 night in Dec 2023
Response from Jeffrey K on 2 Jan 2024
Anne we are sorry to hear the Convention guest disturb your stay. We would love to have you back

10/10 Excellent

Tara, Levittown

Stayed 2 nights in Dec 2023
Response from Jeffrey K on 30 Dec 2023
Many thanks Tara

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Philadelphia for the Christmas game. We booked the room because of its location and were pleasantly surprised by what a lovely hotel this was. The decor was modern with lots of storage space. The room and bathroom was clean and the beds very comfortable. There was plenty of quality amenities like shampoo and lotion which I found especially nice since I often am forced to bring my own products. The breakfast buffet was simple but delicious with gorgeous views of the city. The staff was kind and attentive. Moreover, the location of this hotel is in the heart of everything. We were able to have several dining options even on Christmas evening. Reading Terminal Market is also steps away. When we return to Philly, this will be our go-to place to stay.
Stayed 2 nights in Dec 2023
Response from Jeffrey K on 27 Dec 2023
Karen thank you for providing a detail review about your experience. We are happy you enjoyed your stay at our hotel and just as important an Eagles win... GO EAGLES

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Jeffrey K on 27 Dec 2023
Thank you Robert

8/10 Good

Nakin, Martinsville

Stayed 1 night in Dec 2023
Response from Jeffrey K on 28 Dec 2023
Thank you Nakin

8/10 Good

Ariane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeffrey K on 24 Dec 2023
Thank you Ariane