Exterior

Reviews of HYATT house Philadelphia/Plymouth Meeting

3 out of 5
HYATT house Philadelphia/Plymouth Meeting
501 E Germantown Pike, East Norriton, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 566 out of 1000 reviews" "
Rating 8 - Good. 231 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 61 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Christian, we're thrilled to know you had such a positive experience at Hyatt House Philadelphia Plymouth Meeting. Thank you for taking the time out of your day to recognize us. We look forward to serving you again soon.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and comfortable place to stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Gilbert, we're glad to hear that you found Hyatt House Philadelphia Plymouth Meeting to be a pleasant and cozy destination. We strive to provide the utmost comfort to all our guests. Thank you for choosing us. We hope to host you again in the future.

6/10 Okay

Hermanski, Bowie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was not serviced for 3 days. Booked third party for the first two days. Extended through the hotel directly on day 3 and was asked did I want the room serviced, I replied yes! We left the hotel around 10am on the 3rd day for church and Easter festivities and returned around 10pm. The room was in the same condition as we left it. No service was provided.
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Hermanski, thank you for sharing your feedback. It's disappointing to hear about your experience with room servicing. When guests request such service, it should be promptly addressed. Your situation is concerning and will be brought to the attention of our team members for improvement. It's through feedback like yours that we are able to make the necessary changes to our services. We hope that you'll give us another opportunity to provide an improved experience.

10/10 Excellent

Ernesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Apr 2024
Ernesa, thank you for choosing the Hyatt House Philadelphia Plymouth Meeting and for your commendable score. It appears you enjoyed your stay, and we are thrilled to know that. We look forward to the pleasure of hosting you again in the future.

2/10 Terrible

kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked better room, told sold out when I check in
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Mar 2024
Kevin, it's upsetting to read that you didn't have a smooth check-in process and were unable to attain the specific room type you initially booked. It is our priority to ensure all guests have an enjoyable and comfortable stay. We appreciate your feedback and we'll look into the situation for better guest experiences in the future.

10/10 Excellent

Jayne

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Jayne, thank you for your rating on Expedia. We're delighted to know your stay at Hyatt House Philadelphia Plymouth Meeting was satisfactory. We look forward to welcoming you back in the future.

10/10 Excellent

Ashram, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Ashram, thank you for choosing Hyatt House Philadelphia Plymouth Meeting and for leaving a 5-star rating. We truly appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

TSIN YI, Collingswood

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Thanks for the fantastic rating, Tsin!It's outstanding we could exceed your expectations during your stay at Hyatt House Philadelphia Plymouth Meeting. We're all looking forward to your next stay with us.

4/10 Poor

Rexhep

Stayed 4 nights in Feb 2024
Response from Customer Service on 26 Mar 2024
Thank you for sharing your feedback, Rexhep.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

6/10 Okay

Zhi Gui

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Zhi Gui, it's apparent your recent stay with us didn't quite meet your expectations. We appreciate your feedback, as it provides us opportunities to improve. We truly hope for another chance to make a positive impression on your next visit.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Spencer, it's fantastic to see your ratings for Hyatt House Philadelphia Plymouth Meeting. We're thrilled your visit with us was exceptional and appreciate your rating. We're looking forward to your next stay with us.

10/10 Excellent

MOHAMMAD F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Thank you for the amazing rating, Mohammad!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt House Philadelphia Plymouth Meeting soon!Thanks again for leaving your feedback!

10/10 Excellent

Christina Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for a reasonable price. It was clean, quiet and had a great free breakfast buffet.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Christina, we are thrilled to learn you appreciated not only the cleanliness and peaceful environment of the Hyatt House Philadelphia Plymouth Meeting but also our complimentary breakfast buffet. Our aim is to offer excellent value and we are delighted that you recognized this. We can't wait to have you back with us again in future!

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great!
Stayed 2 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Elizabeth, the Hyatt House Philadelphia Plymouth Meeting team is thrilled to hear you enjoyed your stay! Your positive feedback truly warms our hearts. We look forward to welcoming you back during your next visit to the area.

6/10 Okay

Kathleen

Liked: Staff & service
Disliked: Cleanliness
The bathroom smelled like cigarettes
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Kathleen, thank you for sharing your recent experience. We regret to hear about the unpleasant scent in the bathroom during your stay. We appreciate your feedback as it helps us to continue to improve for our future guests.

2/10 Terrible

Sage

Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Sage, it's concerning to hear about your rating without any specific comments to address. If you'd like to discuss your experience further to help us improve, we would greatly appreciate your direct feedback. Thank you.

10/10 Excellent

Charmaine

Liked: Cleanliness
Response from Customer Service on 29 Jan 2024
Thanks for sharing this perfect rating, Charmaine!We're thrilled to hear you enjoyed your stay at Hyatt House Philadelphia Plymouth Meeting! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

KATHLEEN MARIE

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Kathleen, thank you for choosing to stay at Hyatt House Philadelphia Plymouth Meeting. We're thrilled to know we met your expectations and hope to welcome you back in the near future.

10/10 Excellent

Sudeshna

Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome stay! Will book this in the future again.
Response from Customer Service on 23 Jan 2024
Sudeshna, it's wonderful to hear that you had an excellent stay at Hyatt House Philadelphia Plymouth Meeting! Thank you for your commitment to return in the future. We eagerly look forward to welcoming you back.

10/10 Excellent

Wendi

Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thank you for the great rating, Wendi!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt House Philadelphia Plymouth Meeting! We hope you plan on staying with us again soon!We're looking forward to your next visit!

2/10 Terrible

Mercy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything about this property was wrong. From the booking via Expedia to the customer service girl was just unprofessional. So as we all know, we humans can not control weather situations. My stay was scheduled fo Monday 01/15-1/19, but unfortunately, the snow made it impossible for me to drive from Maryland to Blue Bell and Expedia refused to give me a refund for the Monday. I had to check out earlier on 01/18 than scheduled on 01/19 and again Expedia refused to give me a refund.
Stayed 4 nights in Jan 2024

10/10 Excellent

Janelle

Stayed 1 night in Jan 2024
Response from Customer Service on 9 Feb 2024
Janelle, thank you for visiting the Hyatt House Philadelphia Plymouth Meeting and leaving such a high-rated score. We are thrilled to see your satisfaction, and we hope you choose to stay with us again in the future. Safe travels!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Tiffany, your outstanding rating for Hyatt House Philadelphia Plymouth Meeting is sincerely appreciated. We're grateful for your support and are happy to see you enjoyed your stay with us. We look forward to welcoming you back on your next trip.

10/10 Excellent

Denisse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Denisse, thank you for taking the time to rate your stay at Hyatt House Philadelphia Plymouth Meeting. We are thrilled that you had a pleasant experience with us and we remain at your service for any future visits. Safe travels!

10/10 Excellent

Kasondra

Liked: Cleanliness, staff & service
Great experience all together
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thank you for the excellent rating, Kasondra!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt House Philadelphia Plymouth Meeting! We look forward to hosting you again soon.

10/10 Excellent

Tyrika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stay was great, easy to check in very fast, comfortable, quiet, and very clean
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Tyrika, it's fantastic to hear that your experience at Hyatt House Philadelphia Plymouth Meeting was pleasing, from a swift check-in process to our tranquil and immaculate surroundings. We strive to ensure all our guests feel comfortable during their stay. Looking forward to welcoming you back.

10/10 Excellent

Gustavo, Lima

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amabilidad de todo el personal de atención
Stayed 10 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Gustavo, estamos encantados de saber que todos los miembros de nuestro equipo en Hyatt House Philadelphia Plymouth Meeting fueron amables durante su estadía. Esperamos volver a verte pronto.

10/10 Excellent

cinda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Cinda, we're pleased to hear how much you appreciated the charm and comfort of your accommodations at Hyatt House Philadelphia Plymouth Meeting. Thank you for staying with us and sharing your positive experience. We look forward to welcoming you back soon.

8/10 Good

Terrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head is amazing!
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Terrell, it's wonderful to hear you appreciated the shower head at Hyatt House Philadelphia Plymouth Meeting. We continuously strive to provide amenities that enhance our guest's comfort. We're looking forward to welcoming you back!

10/10 Excellent

Kendyl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Thank you for the fantastic rating, Kendyl!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt House Philadelphia Plymouth Meeting! We can't wait to see you again soon.

10/10 Excellent

angle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Thank you for the wonderful rating, Angle!It's fantastic you enjoyed your time at Hyatt House Philadelphia Plymouth Meeting so much! We look forward to hosting you again soon for another amazing experience!

8/10 Good

Jenn

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Jenn, thank you for choosing Hyatt House Philadelphia Plymouth Meeting. It's heartening to know your stay was enjoyable. We appreciate the positive rating and hope to have the pleasure of welcoming you back in the near future. Safe travels!

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Malcolm was a sweet heart
Stayed 2 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Jenn, it's delightful to know you had such a positive interaction with one of our team members during your stay at Hyatt House Philadelphia Plymouth Meeting. We'll be sure to pass your kind words to Malcolm. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure staying here.
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Rachel, it's always a joy to hear from regular guests like you. We're thrilled that your stay at the Hyatt House Philadelphia Plymouth Meeting continues to meet your expectations. Your kind words will surely motivate our team members. We eagerly look forward to your next visit.

10/10 Excellent

angle

Stayed 1 night in Dec 2023
Response from Customer Service on 21 Dec 2023
Angle, thank you for choosing the Hyatt House Philadelphia Plymouth Meeting for your stay. It's always rewarding to hear that our guests had a wonderful experience with us. We're looking forward to welcoming you back for another stellar stay.

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Room was spacious and clean and good for the price
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Jason,Thank you for choosing the Hyatt House Philadelphia Plymouth Meeting. We're pleased to hear you found your room to be extensive and immaculate. Additionally, knowing you found our pricing fair is valuable feedback as we strive to deliver excellent value. We look forward to welcoming you back in the future.

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Kayla, thank you for giving Hyatt House Philadelphia Plymouth Meeting such a positive score! We hope to have the opportunity to welcome you back soon for an even more delightful stay.

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thanks for the amazing rating, Lisa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt House Philadelphia Plymouth Meeting!

10/10 Excellent

jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good clean hotel good breakfast
Second stay here, good hotel very clean and the beds are very comfortable. Breakfast was very good. Would recommend
Stayed 1 night in Dec 2023
Response from Customer Service on 14 Dec 2023
Jacqueline, it's wonderful to know you've had another successful stay at the Hyatt House Philadelphia Plymouth Meeting. Thank you for appreciating our cleanliness, comfortable beds, and enjoyable breakfast. Your supportive recommendation is truly valued. Looking forward to serving you again in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 16 Dec 2023
John, it's great to see your top-rated score. We're overjoyed you enjoyed your stay at Hyatt House Philadelphia Plymouth Meeting so much. Your satisfaction is our priority and we relish the opportunity to welcome you back in the future.

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Customer Service on 8 Dec 2023
Thanks for the outstanding rating, Stanley!We're delighted your time at Hyatt House Philadelphia Plymouth Meeting was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

Corey

Travelled with family, Travelled with partner
Disliked: Cleanliness
Nothing special, just good value
Stayed 3 nights in Dec 2023
Response from Customer Service on 6 Dec 2023
Corey, thank you for sharing your thoughts. We strive to offer more than just value, focusing on providing our guests with memorable experiences. It's evident we didn't quite meet that mark during your stay. We'll ensure your feedback is considered as we continuously seek to improve. We hope we'll have another chance to impress you in the future.

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Room needed deep cleaned. There was what looked like bodily fluids on the box spring cover, dust and hair in her bathroom and food on kitchen appliances.
Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec 2023
Elizabeth, it's regrettable to hear your stay didn't meet all your expectations. We're addressing the concerns raised about cleanliness immediately. Your feedback helps us uncover areas for improvement to ensure top-notch experiences for all our guests. Thank you for taking the time to share this feedback.

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Back from road , great staff. However the pull out bed is garbage not even suitable for kids. no padding, just springs. They chose to sleep on couh and were uncomfortable. Walls are thin and you can hear the room next door..
Stayed 4 nights in Nov 2023
Response from Customer Service on 30 Nov 2023
Michael, we're glad you were appreciative of our hardworking team members, but regret hearing about your issues regarding the bedding and noise. At our hotel, guest comfort is a priority, and we're sorry to hear that these aspects did not meet your expectations. It's feedback like yours that helps us improve, and we will certainly take into account your comments as we continue to enhance our guest experience. We hope to have another opportunity in the future to provide you with the quality stay you were expecting.

10/10 Excellent

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feel of home living at the Hyatt. Not much to complain about, sorry! Always look forward to staying there when we are in town.
Stayed 3 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
James, we are delighted to know that you found Hyatt House Philadelphia Plymouth Meeting to have a homely ambiance. We appreciate your kind comments and eagerly look forward to welcoming you back whenever you're in town. Thank you for sharing your experience.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Jay, it's great to hear you had a superb experience at the Hyatt House Philadelphia Plymouth Meeting. We appreciate your rating and can't wait to welcome you back for another memorable stay. Thank you for choosing us.

2/10 Terrible

Scott

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to take my mom to the hospital prior to our stay. It was too late to cancel. Expedia called the hotel to help me but the hotel REFUSED to give us any kind of refund. Terrible.
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Scott, it's regrettable to learn about your situation. We understand unexpected circumstances can arise and affect travel plans. While our refund policy is designed with specific guidelines, we also appreciate platforms like Expedia assisting guests in communicating such matters. Your feedback provides valuable insight into our cancellation policy. We'll take this into consideration as we continually work to enhance our guest experiences.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here for a week, it was a solo trip and everyday i felt very comfortable and relaxed! Thank you!
Stayed 6 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Jacqueline, we are delighted to hear that your solo stay at Hyatt House Philadelphia Plymouth Meeting provided you with ultimate comfort and relaxation! We strive to offer a peaceful environment for our guests, and it's fantastic to know we met your expectations. We eagerly look forward to welcoming you back in the future!

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel super clean and very comfortable room. Breakfast was good. Would stay again and recommend
Stayed 1 night in Nov 2023
Response from Customer Service on 22 Nov 2023
Raymond, it's delightful to know that you appreciated the Hyatt House Philadelphia Plymouth Meeting's cleanliness, comfort, and breakfast offerings. We're heartened to learn that you'd return and spread the word about your positive experience. Your recommendation is highly valued and we're eagerly anticipating your next visit.

10/10 Excellent

Ginamarie

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Customer Service on 17 Nov 2023
Ginamarie, thank you for choosing Hyatt House Philadelphia Plymouth Meeting! It's wonderful to hear that you had an enjoyable stay. We appreciate your feedback expressed through your high rating. Looking forward to welcoming you back in the future.