Lobby

Reviews of Embassy Suites by Hilton Philadelphia Valley Forge

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 306 out of 460 reviews" "
Rating 8 - Good. 95 out of 460 reviews" "
Rating 6 - Okay. 32 out of 460 reviews" "
Rating 4 - Poor. 14 out of 460 reviews" "
Rating 2 - Terrible. 13 out of 460 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Steffi

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel has a nice modern look & feel and I liked that there were several spacious common areas for team gathering and socializing. I had very little interaction with staff but when I did, they were friendly. However, my room was not clean. Surfaces were dusty. Hair on bathroom floor and sink. Shower curtain moldy. Our bedroom door was busted and wouldn’t shut all the way. Our toilet ran the entire time we were there. I was charged an additional $50 deposit for “incidentals” on a room that clearly already had several incidents prior to my arrival.
Stayed 1 night in Mar 2024

6/10 Okay

Nate

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was great however they did forget to mention that they had free happy hour.
Stayed 1 night in Mar 2024

10/10 Excellent

Krista

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
The front staff was friendly, as usual. I love that the hotel is dog friendly, but when we arrived in our room there was a brownish orange stain on the carpet… not good. And there are a ton of 9 year olds here for some hockey convention… super loud in the lobby. But the rooms are surprisingly quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities
staff very friendly and attentive
Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Veronica, Philadelphia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean property with an exceptional breakfast!
Stayed 3 nights in Feb 2024

6/10 Okay

Brandon

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpets stained in room rooms need minor repairs that aren’t getting addressed. Ordered room service didn’t get all the food we ordered bar and grill food wasn’t that good nothing like it was talked up to be by front desk staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very picky! This property was a place I’d stay at again!
Stayed 1 night in Jan 2024

10/10 Excellent

Katherine

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

PHILIP, piscataway

Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Travelled with partner
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Chou-Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Quiet area around hotel. Hotel is old, and needs renovation. Not much sound deadening between rooms.
Stayed 2 nights in Dec 2023

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

zachary

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
Property definitely had great potential and/or was very nice, but there was lack of basic maintenance around the hotel and in our room. Our employee at check in had zero enthusiasm and provided us zero information on our room, the hotel, or any other pertinent information.
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and always available. I got in close to 1am and everyone was very attentive and welcoming. Room was good. Facility was very clean and orderly. I felt safe to be there.
Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, cooked to order omelets. Clean, quiet and spacious rooms. Love the bedroom has a seperate door to block noose and lights from the living room. Staff was very nice, polite. Close to King of Prussia mall. Thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, property conditions & facilities
We have stayed at this hotel a few times now, as it is close to family. We enjoy the spacious rooms and the trails nearby. I do have to say that this time we had a terrible experience with one employee. He was very rude and nasty when I called with a question ahead of time and he hung up on me. His attitude and actions were totally unacceptable and made me consider changing my reservation. That being said, there was a female employee upon check in and check out who was super nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

RONALD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been several times in this property and always had a great stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Heidi, Valley stream

Liked: Cleanliness, staff & service, property conditions & facilities
Very goob hotel
Stayed 1 night in Nov 2023

6/10 Okay

Corinne

Liked: Staff & service
Pool was not heated properly
Stayed 2 nights in Nov 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Andrew

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby was well-kept. The rooms on the other hand were shabby at best. Wallpaper and paint were peeling. Windows didn’t fully seal which caused a constant whistling when the wind blew. Shower pressure was non-existent. Sink was partially clogged.
Stayed 2 nights in Nov 2023

8/10 Good

Sherlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent. Friendly and very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 2 nights in Nov 2023

10/10 Excellent

Milan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Love this hotel. Very nice and clean place. Everyone working there were very nice and considerate . I enjoyed the bar area and very large lounge area. They offered snacks and free alcohol drinks in the evening for two hours and pretty big breakfast spread in the morning .The pancakes and waffles are the only complaint but still they free. Just didn't like the taste but there were many options. Room was very nice and clean. Confortable ...A+++ ..
Stayed 1 night in Nov 2023

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy, and yummy breakfast!
Will be coming back each year now whenever Monster Mania Con is in town! Only bone to pick is I'm not sure what was going on with the swimming pool. I was hoping it was working and heated??
Stayed 2 nights in Nov 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Nov 2023

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room.
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean property, loved the layout of my suite! The food at the restaurant was great and the breakfast was nice too (you can’t go wrong with an omelet station!). The only thing I would suggest is putting another adjustable bench or two in the gym area. This was still a fantastic hotel and I would definitely stay here again!
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023

8/10 Good

Tung-I

Stayed 1 night in Nov 2023

10/10 Excellent

mike

Liked: Property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is great. The breakfast staff was superb especially the omelet man. I liked that there was oatmeal and add ons. Nice bed and suite. The coffee and tea maker is very important.
Stayed 4 nights in Oct 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosmetic touch ups—paint in halls, doors etc would increase aesthetics of property
Stayed 1 night in Oct 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Oct 2023

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here!
Stayed 2 nights in Oct 2023

10/10 Excellent

Erinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel cleanliness, staff was very accommodating and room was very spacious.
Stayed 1 night in Oct 2023

10/10 Excellent

jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, clean, great restaurant! Looks like they did a massive remodel, but should change hotel room doors, old.
Stayed 1 night in Oct 2023

10/10 Excellent

Devon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome breakfast and comfy rooms
Breakfast was amazing. Cook to order omelets and pancakes. Also appreciated the soda machine as I am not a coffe and juice drinker. Staff was friendly and hotel was clean. Rooms were comfortable. Location was quiet.
Stayed 3 nights in Oct 2023

4/10 Poor

Christopher, Providence

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel was a bit outdated and overall average accommodations. However, since I booked through a third party, canceling an additional day was impossible. The third part tried on numerous occasions to reach out to the hotel and negotiate the night that wasn't going to be used. The hotel ignored all their requests and I ended paying for a night I didn't use. I understand that business is business, however, the desk staff was indifferent to my situation and could care less about saving me the room cost. I was still a guest staying at the hotel, yet the treated me like less of a guest because I used a third party. I'll never stay at an Embassy Suite again. If its my last choice, I'll sleep in my car.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone at this lovely hotel is incredibly kind and accommodating. We had a large group and we all felt incredibly well taken care of. We will be back!
Stayed 2 nights in Oct 2023

8/10 Good

Joseph S

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great
Stayed 5 nights in Oct 2023