Airport shuttle

Reviews of Sanno Marracoonda Perth Airport Hotel

3 out of 5
Sanno Marracoonda Perth Airport Hotel
46 Kanowna Avenue East, Redcliffe, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 382 out of 1002 reviews" "
Rating 8 - Good. 389 out of 1002 reviews" "
Rating 6 - Okay. 123 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Glen

It was great
Stayed 1 night in Mar 2024
Response from Sanno on 18 Apr 2024
Thank you for your feedback! We're glad to hear that you had a great experience. We strive to provide excellent service and a positive stay for all of our guests. If there's anything specific that you enjoyed or if there's anything else we can assist you with, please let us know. We appreciate your review and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round, no complaints.
Stayed 1 night in Apr 2024
Response from Sanno on 17 Apr 2024
Thank you for your excellent review! We're thrilled to hear that you had a great experience with us and that you have no complaints. We strive to provide exceptional service and ensure that our guests have a wonderful stay. If there's anything else we can assist you with or if you have any further comments, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Sue Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the shuttle which arrived promptly. Sanno is one of the only places that offer free shuttle for kids and one of the reasons we always choose them when needing to transit.
Stayed 1 night in Apr 2024
Response from Sanno on 15 Apr 2024
Thank you for your review! We're thrilled to hear that you loved our shuttle service and that it arrived promptly. We understand the importance of convenience when traveling with kids, which is why we offer a free shuttle for them. We're glad that this is one of the reasons you choose to stay with us when needing to transit. If there's anything else we can assist you with or if you have any further comments, please let us know. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Harley

Liked: Cleanliness, staff & service, property conditions & facilities
Price, staff, location and ease of transfers was great.
Stayed 1 night in Apr 2024
Response from Sanno on 15 Apr 2024
Thank you for your review! We're delighted to hear that you found our price, staff, location, and ease of transfers to be great. We strive to provide excellent value for our guests, and we're glad that you found our staff helpful and our location convenient. It's also wonderful to hear that our transfer service made your stay even more enjoyable. If there's anything else we can do to enhance your experience or if you have any further comments, please let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Sicilia

Liked: Staff & service, amenities, property conditions & facilities
Convenient for location and assistance with pick up and drop off services from airport. Thanks!
Stayed 1 night in Apr 2024
Response from Sanno on 17 Apr 2024
Thank you for your review! We're glad to hear that our location was convenient for you and that you found our pick-up and drop-off services from the airport helpful. We strive to provide convenient transportation options for our guests to ensure a smooth and enjoyable stay. If there's anything else we can assist you with or if you have any further comments, please let us know. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

8/10 Good

Cassandra

Liked: Cleanliness, staff & service
The check in and attending to maintenance was good and the restaurant ordering room service and the food itself was very good.
Stayed 1 night in Apr 2024
Response from Sanno on 15 Apr 2024
Thank you for your review! We're delighted to hear that your check-in experience was good and that our staff attended to any maintenance needs you had. We strive to provide efficient and attentive service to ensure a smooth stay for our guests. We're also glad to hear that you enjoyed ordering room service from our restaurant and that the food itself was very good. Our culinary team takes pride in preparing delicious meals for our guests to enjoy in the comfort of their rooms. If there's anything else we can assist you with or if you have any further comments, please let us know. We appreciate your feedback and look forward to serving you again in the future.

8/10 Good

Matthew, Mallacoota

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud busy road beside property
Stayed 1 night in Apr 2024
Response from SA on 12 Apr 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the busy road located near our property. We understand that noise can be disruptive and we strive to provide a comfortable and peaceful environment for our guests.If you have any specific concerns or suggestions regarding noise reduction, please feel free to let us know. We appreciate your understanding and hope that you still had an enjoyable stay overall.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy and nice hotel for layover
Stayed 1 night in Apr 2024
Response from Sanno on 11 Apr 2024
Thank you for your review! We're glad to hear that you found our hotel handy and nice for your layover. We understand the importance of convenience and comfort, especially during short stays, and we're pleased that we were able to meet your needs.If there's anything else we can assist you with or if you have any further feedback, please let us know. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious. There was free wifi and complimentary breakfast, as well as available shuttle service
Stayed 2 nights in Feb 2024
Response from Sanno on 25 Mar 2024
Thank you for your review! We're delighted to hear that you found our rooms clean and spacious. We take pride in providing a comfortable and inviting space for our guests to relax and unwind.We're glad that you enjoyed the complimentary amenities we offer, including free wifi and breakfast. We understand the importance of staying connected and starting the day with a satisfying meal.Our shuttle service is designed to make your stay more convenient and hassle-free. We're pleased that you found it available and accessible during your time with us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with or if you have any further feedback, please let us know.

10/10 Excellent

jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Sanno on 20 Mar 2024
Thank you for your review. We're glad to hear that our hotel's proximity to the airport was convenient for your stay. Being close to the airport is a great advantage for our guests, especially for those with early morning or late-night flights.If there's anything else we can assist you with or if you have any further feedback, please let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Speedy arrival of shuttle bus. Lovely welcome even though it was late at night. Upgraded so that I did not have to walk as far. Comfortable bed, and many considerate extras provided. I have already recommended to others.
Stayed 1 night in Mar 2024
Response from Sanno on 18 Mar 2024
Thank you for your review. We're delighted to hear that you had a positive experience with our shuttle bus service and that you received a warm welcome, even late at night. We understand the importance of a smooth arrival and a friendly reception, especially after a long journey.We're glad to hear that you enjoyed the upgrade, which made your stay more convenient. Providing comfortable beds and considerate extras is something we strive for to ensure our guests have a pleasant and enjoyable stay.Thank you for recommending us to others. Word-of-mouth recommendations are greatly appreciated and we're thrilled that you had such a positive experience that you feel confident in sharing with others.If there's anything else we can assist you with or if you have any further feedback, please let us know. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sanno on 21 Mar 2024
Thank you for your review

10/10 Excellent

Ksenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sanno on 21 Mar 2024
Thank you for your review

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a nice park for a short walk across the street
Stayed 1 night in Mar 2024
Response from Sanno on 13 Mar 2024
Thank you for sharing that there is a nice park across the street for a short walk. It's great to hear that you were able to enjoy the nearby green space during your stay. We always appreciate hearing about the positive aspects of our location. If there's anything else we can assist you with or if you have any further feedback, please let us know. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Trevor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Internet very poor
Stayed 3 nights in Mar 2024
Response from Sanno on 11 Mar 2024
Thank you for your feed back

6/10 Okay

Thomas

Stayed 1 night in Mar 2024
Response from Sanno on 8 Apr 2024
Thank You

10/10 Excellent

Natalie Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location , to enable a relaxed trip to the airport. Compliments to the chef as the freshly cooked breakfast was perfect.
Stayed 1 night in Mar 2024
Response from Sanno on 5 Mar 2024
Thank you for your review. We're thrilled to hear that our hotel's location was perfect for your relaxed trip to the airport. We understand the importance of convenience when it comes to travel, and we're glad we could provide that for you. We will pass on your compliments to our chef for the delicious freshly cooked breakfast. It's always a pleasure to start the day with a perfect meal. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Thank you for choosing our establishment.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Basic accommodation but comfortable. We appreciated the complimentary snacks, wine, and water. Also the complimentary airport shuttle was excellent. We had an early morning flight and the shuttle operates 24 hrs. Thanks for a great stay.
Stayed 1 night in Feb 2024
Response from Sanno on 4 Mar 2024
Thank you for your review. We're glad to hear that you found our accommodation comfortable, despite it being basic. We're also pleased to know that you enjoyed the complimentary snacks, wine, and water. It's great to hear that the complimentary airport shuttle was excellent and that it operated 24 hours, which was convenient for your early morning flight. We appreciate your kind words and are delighted that you had a great stay with us. If there is anything else we can assist you with in the future, please don't hesitate to let us know. Thank you for choosing our establishment.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport pick up and drop off excellent service. Easy access to city from nearby train station
Stayed 2 nights in Feb 2024
Response from Sanno on 28 Feb 2024
Thank you Linda

6/10 Okay

Helen

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sanno Hotel on 26 Feb 2024
Thank you

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome snacks were great after my flight was cancelled and I needed to quickly find a place to stay. Very close to the airport. Would stay again when I have to fly out early the next morning.
Stayed 1 night in Feb 2024
Response from Sanno Hotel on 26 Feb 2024
Thank you for your review.

8/10 Good

Kristina

Liked: Cleanliness, staff & service
I arrived on a late flight, so I really appreciated that the hotel offered a free shuttle past midnight, and this is the reason I selected the hotel. I appreciated that the staff was helpful and friendly, and there were some welcoming food and drink items in the room. The room was clean and quiet, the bed comfortable, and the air conditioning worked well. Unfortunately, the room itself was quite worn down, which was unexpected for the price paid. The windows and doors could have used better locks for a feeling of security.
Stayed 1 night in Feb 2024
Response from Sanno on 20 Feb 2024
Thank you for your review and for choosing our hotel for your stay. We're glad to hear that our free shuttle service was convenient for your late arrival and that our staff provided helpful and friendly service. We're also pleased to know that you found the room clean, quiet, and comfortable, with a well-functioning air conditioning system.We appreciate your feedback regarding the condition of the room. We strive to provide a comfortable and enjoyable experience for our guests, and we apologize if the room did not meet your expectations in terms of its condition. We will take your comments into consideration as we continue to make improvements to our facilities.Regarding the locks on the windows and doors, we take the safety and security of our guests very seriously. We will review our security measures to ensure that they meet the highest standards and provide a feeling of security for our guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Vicky

Stayed 1 night in Feb 2024
Response from Sanno on 21 Mar 2024
Thank you

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious
Stayed 2 nights in Feb 2024
Response from Sanno on 20 Feb 2024
Thank you for your feedback. We're pleased to hear that you found the room spacious during your stay. Providing comfortable and spacious accommodations is important to us, and we're glad that we met your expectations. We appreciate your review and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Karl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than 5 mins from the airport. Great find, good restaurant and pool facilities. Great to have the to and from airport shuttle for free at all times.
Stayed 1 night in Feb 2024
Response from Sanno on 20 Feb 2024
Thank you for your review and for choosing to stay with us. We're delighted to hear that you found our hotel to be a great find, with its close proximity to the airport. It's wonderful that you enjoyed our restaurant and pool facilities. We're glad that our complimentary shuttle service to and from the airport was convenient for you. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

8/10 Good

Petty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, l booked was clean and its a quiet place. I really enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Sanno on 13 Feb 2024
Thank you for your review! We're glad to hear that the room you booked was clean and that you found our hotel to be a quiet place. We strive to provide a comfortable and peaceful environment for our guests to enjoy their stay. We're delighted that you had a great experience and enjoyed your time with us. If there's anything else we can assist you with, please let us know. Thank you for choosing to stay with us!

2/10 Terrible

Jason

Stayed 1 night in Dec 2023
Response from Sanno on 21 Mar 2024
Thank you for your review

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here a few times and each time has been great clean and comfortable rooms and close to the airport.
Stayed 1 night in Jan 2024
Response from Sanno on 30 Jan 2024
Thank you for your continued loyalty and for choosing to stay with us multiple times! We're thrilled to hear that each of your stays has been great and that you found our rooms to be clean and comfortable. It's fantastic that our proximity to the airport has been convenient for you. We appreciate your kind words and look forward to welcoming you back for another excellent stay in the future. If there's anything else we can assist you with, please let us know. Safe travels!

8/10 Good

Kim Wah

Liked: Cleanliness, staff & service, property conditions & facilities
Near to Perth airport and shuttle bus provided.
Stayed 1 night in Jan 2024
Response from Sanno on 23 Jan 2024
Thank you for your review! We're glad to hear that our hotel's proximity to Perth airport and the availability of a shuttle bus were convenient for your stay. We understand the importance of providing easy transportation options for our guests, especially when it comes to airport travel. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sanno on 17 Jan 2024
Thank You

8/10 Good

Heine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Friendly staff and good location for Qantas and close to shopping facilities - DFO and Woolies + free shuttle service to the airports
Stayed 1 night in Jan 2024
Response from Sanno on 17 Jan 2024
Thank you for your review! We're glad to hear that our staff was friendly and that you found our location convenient for Qantas and shopping facilities such as DFO and Woolies. We understand the importance of being close to amenities for our guests' convenience.It's great to know that you took advantage of our free shuttle service to the airports. We strive to provide convenient transportation options for our guests.

10/10 Excellent

john

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent service at the hotel from start to finish. Rooms clean and spacious . Close to airport . Very good restaurant with reasonable prices on site. Great tasting food.
Stayed 1 night in Jan 2024
Response from Sanno on 17 Jan 2024
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience with our service from start to finish. It's great to know that you found our rooms clean and spacious, providing a comfortable stay.We're glad that our proximity to the airport was convenient for you. It's also fantastic to hear that you enjoyed our on-site restaurant with its reasonable prices and great tasting food. We take pride in offering a delicious dining experience for our guests.

6/10 Okay

Sarka

Travelled with partner
Liked: Staff & service
The staff was very helpful and they had a welcome snack in the room but I wouldn't stay again as it feels very worn out and old, especially the carpet in the room. However, the location near the airport and the shuttle are very convenient and for just a layover, it was okay.
Stayed 1 night in Jan 2024
Response from Sanno on 17 Jan 2024
Thank you for sharing your feedback with us. We're glad to hear that our staff was helpful and that you appreciated the welcome snack in your room. We apologize if the overall condition of the hotel, particularly the carpet in your room, did not meet your expectations. We understand the importance of maintaining a fresh and updated environment for our guests, and we appreciate your comments.We're pleased to know that the location near the airport and the convenience of our shuttle service were beneficial for your layover. We understand that for short stays, convenience and ease of access are key factors.We appreciate your honesty and value your feedback. If there's anything else we can assist you with or if you have any further suggestions, please let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience in the future.

8/10 Good

Meriel

Stayed 1 night in Jan 2024
Response from Sanno on 17 Jan 2024
Thank you

8/10 Good

Alison

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Shower dripping in our room. I was expecting a microwave. Thanks
Stayed 1 night in Jan 2024
Response from Sanno on 17 Jan 2024
Thank you for bringing the dripping shower to our attention. We apologize for any inconvenience caused by this issue. Our maintenance team will be notified to address the problem promptly.Regarding the microwave, we apologize for any confusion. Unfortunately, microwaves are not available in all of our rooms. However, if you require a microwave during your stay, please let our front desk know, and we will do our best to accommodate your request.

10/10 Excellent

Norm

Stayed 1 night in Jan 2024
Response from Sanno on 30 Jan 2024
Thank you

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jan 2024
Response from Sanno on 10 Jan 2024
Thank you Sharon

10/10 Excellent

Pieter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a chain, but better
Great communication (beforehand, re: shuttle pick up at midnight), quick, courteous service, friendly drivers and receptionist, surprisingly thoughtful welcome package! Highly recommended.
Stayed 1 night in Jan 2024
Response from Sanno on 10 Jan 2024
Thank you for your review! We're delighted to hear that you had a great experience with our communication, service, and staff. We strive to provide excellent customer service and ensure our guests feel well taken care of.We're glad that our communication regarding the shuttle pick-up at midnight was helpful and that you found our service to be quick and courteous. Our team takes pride in providing friendly and attentive service to all our guests.It's wonderful to know that you appreciated our thoughtful welcome package. We believe in creating a warm and welcoming atmosphere for our guests from the moment they arrive.

8/10 Good

Belinda

Stayed 1 night in Jan 2024
Response from Sanno on 10 Jan 2024
Thank you

8/10 Good

C

Stayed 1 night in Jan 2024
Response from Sanno on 30 Jan 2024
Thank you

10/10 Excellent

Judith

Stayed 1 night in Jan 2024
Response from Sanno on 30 Jan 2024
Thank you

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. Room was very tidy and a comfortable sleep. Very impressed by the ease and efficiency of the airport shuttle. Will definitely stay again when in the Perth area.
Stayed 1 night in Jan 2024
Response from Sanno on 10 Jan 2024
Thank you for your review! We're thrilled to hear that you found our staff super friendly and helpful. Providing excellent customer service is our top priority, and we're glad that our team made a positive impression on you.We're also delighted to know that you had a comfortable sleep in our tidy room. We strive to maintain a clean and comfortable environment for our guests to ensure a restful stay.It's great to hear that you were impressed by the ease and efficiency of our airport shuttle service. We understand the importance of convenient transportation options for our guests, and we're glad that it met your expectations.

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Staff & service
Check in staff no very happy. Gave me a room at far end of property when I was walking. Just not considerate of my situation, when arrivind after a long flight after 9 pm.
Stayed 1 night in Jan 2024
Response from Sanno on 10 Jan 2024
Thank you for sharing your feedback. We apologize for any inconvenience you experienced during check-in. Our goal is to provide a seamless and considerate experience for all our guests, and we're sorry if we fell short in this instance.We understand that arriving after a long flight can be tiring, and we strive to accommodate our guests' needs to the best of our ability. We apologize if the room assigned to you was not in a convenient location considering your situation.

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for night after long flight
Stayed 1 night in Jan 2024
Response from Sanno on 10 Jan 2024
Thank you for your review! We're glad to hear that you found our place to be a great choice for a night after a long flight. We understand the importance of a comfortable and convenient stay, especially after a tiring journey.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 nights in Perth
Have been here 5-6 times, great service, no worries recommending
Stayed 7 nights in Dec 2023
Response from Sanno on 10 Jan 2024
Thank you for your continued support and for taking the time to leave us a review! We're thrilled to hear that you have visited us 5-6 times and have consistently received great service. We appreciate your loyalty and trust in our establishment.

8/10 Good

Heine

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sanno on 8 Jan 2024
Thank you

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sanno on 31 Jan 2024
Thank you Christopher

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietness and comfort. Very accommodating and friendly.
Stayed 2 nights in Dec 2023
Response from Sanno on 31 Jan 2024
Thank you for your review! We're delighted to hear that you found our establishment to be quiet and comfortable. It's wonderful that our staff were accommodating and friendly during your stay. We strive to create a welcoming and pleasant environment for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please let us know. Thank you for choosing to stay with us!

6/10 Okay

Patriya, bluffton

Stayed 3 nights in Dec 2023
Response from Sanno on 8 Jan 2024
Thank you

6/10 Okay

Nisha

No assistance to get to room which was furthest away from reception when we arrived and no dining available ..but the young lady next day got the shuttle to come to us .. so grateful for that
Stayed 1 night in Dec 2023
Response from Sanno on 8 Jan 2024
Thank you for your review. I apologise for any inconvenience you experienced upon arrival regarding the distance of your room from the reception and the lack of dining availability. I understand that these factors can impact the overall guest experience.I'm glad to hear that the young lady the next day was able to assist you by arranging for the shuttle to come to you. I appreciate your understanding and patience in this matter.