Premier Room, 1 King Bed, River View
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Reviews of Pan Pacific Perth

5 out of 5
Pan Pacific Perth
207 Adelaide Terrace, East Perth, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 464 out of 1003 reviews" "
Rating 8 - Good. 332 out of 1003 reviews" "
Rating 6 - Okay. 110 out of 1003 reviews" "
Rating 4 - Poor. 69 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sharna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing complex with great facilities and great location.
Stayed 2 nights in Apr 2024

6/10 Okay

Melanie

Travelled with partner
Liked: Cleanliness, amenities
Receptionist was too many questions about what we were doing on our stay. More like a robot.
Stayed 1 night in Apr 2024

8/10 Good

Alistair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in great location for exploring the Perth CBD and surrounds.
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 10 Apr 2024
Dear Alistair,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Andrea, Ocean Reef

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great food served at the wedding we attended.
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 27 Mar 2024
Dear Andrea,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Amber

Stayed 1 night in Mar 2024

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
With Reno’s just a bit noisey but would be staying again
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 27 Mar 2024
Dear Tina,Thank you for your review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
Room very dated. Can’t recommend
Stayed 4 nights in Feb 2024
Response from Paul Flett - General Manager on 20 Mar 2024
Dear Steven,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.The hotel is currently undergoing a full refurbishment and I hope to welcome you back into one of our newly refurbished rooms in the near future.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Ross

Business traveller
Liked: Staff & service, amenities
The property is being done up so there's a bit of noise, the new fit out is very average and cheaply done. The best rooms are the club rooms.
Stayed 3 nights in Mar 2024
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Ross,Thank you for your positive review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

KIERON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 4 nights in Mar 2024
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Kieron,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Nicholas

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Nicholas,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

2/10 Terrible

David

Stayed 1 night in Mar 2024
Response from Paul Flett - General Manager on 27 Mar 2024
Dear David,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully comfortable room
Stayed 2 nights in Feb 2024
Response from Paul Flett - General Manager on 20 Mar 2024
Dear Tony,Thank you for your positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay.
Stayed 1 night in Feb 2024
Response from Paul Flett – General Manager on 28 Feb 2024
Dear Chloe,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is expensive at $40 a night but the rooms are nice and the staff was good.
Stayed 3 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Craig,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Renee

Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 28 Feb 2024
Dear Renee,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

PETER

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Peter,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Justin, Brisbane Airport

Liked: Cleanliness, staff & service, property conditions & facilities
Present stay and recently renovated room.
Stayed 2 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Justin,Thank you for the great feedback of our hotel and kind comments on our newly refurbished rooms.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Russell

Response from Paul Flett – General Manager on 29 Jan 2024
Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Matt

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
C grade hotel
Disappointing stay. Loud drilling noise from renovations which began in 2019 and front desk advised will continue until 2025. Room service took 1.5 hours to arrive and was pretty bad. Best to find a better hotel elsewhere.
Stayed 4 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Matt,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We only started our refurbishment in May 2023 and are planning to have most finalised by June/July this year.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Kenichi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the chef had not been smile in the breakfast’s restaurant. I hesitated to order the omelette to that chef.However others was no problems.
Stayed 2 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Kenichi,Thank you for the great feedback of our hotel.I will discuss your feedback with our Executive Chef.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Damien

Stayed 3 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Damien,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

kelly

Liked: Cleanliness, staff & service, amenities
Lovely staff, great communication beds comfy
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Kelly,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Matthew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Showing its age and desperately needs renovations. Also very dirty.
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Matthew,Thank you for your review and recent stay with us.We appreciate your comments with regard to outdated look noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We are doing a full refurbishment currently and are looking forward to some changes.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Gopinath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay & very self-sufficient place.
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Gopinath,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Johanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tye

Travelled with partner
Liked: Cleanliness
Unable to get in room dining Contacted front desk and they were going to notify back about it and they never did forcing me to find food elsewhere
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Tye,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced and will follow this up with our Front Office Manager.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Leanne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 31 Dec 2023
Dear Leanne,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Julianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 31 Dec 2023
Dear Julianne,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great free upgrade to new renovated was a plus
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Dean,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay in one of our newly renovated rooms and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Joe,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Jonathan,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good facilities. We were upgraded to a suite on arrival which was a nice surprise.
Stayed 5 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Jon,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Chwee Sim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel under renovation, can be noisy after 8 am. Clean and comfortable room although the furnitures are not modern looking. Value for money.
Stayed 3 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Chwee Sim,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Greg,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

6/10 Okay

Matthew

Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Matthew,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Breakfast good. ( coffee trrrible)
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Irvine,Thank you for the great feedback of our hotel and kind comments on our staff.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

caroline

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed is not comfortable. The fridge is very noise. The pool and food are very good. Shower is very nice with high water pressure. Staff are all very nice. The room is big but getting old and outdated.
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Caroline,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We are working on a project to change our room styling and look forward to some changes.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Angela,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Whenddhy

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Whenddhy,Thank you for the feedback of our hotel.We hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Allison

Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Allison,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

6/10 Okay

Jacob

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Jacob,Thank you for the feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Martin

Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Martin,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Hadley

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms didn't match the booking photo
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Hadley,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in a club room suite. Drinks and canapes in the club room were great. We were upgraded to the club suite. Check in and out were fast. Staff were amazing. Breakfast was great.Would defiantly recommend.
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 28 Nov 2023
Dear Tania,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Chuang Shun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Paul Flett – General Manager on 3 Nov 2023
Dear Chuang Shun,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Frederique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Paul Flett – General Manager on 31 Oct 2023
Dear Frederique,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Paul Flett – General Manager on 3 Nov 2023
Dear Natalie,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager