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Reviews of Oaks Perth Hotel

4 out of 5
Oaks Perth Hotel
305 Murray Street, Perth, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 354 out of 1002 reviews" "
Rating 8 - Good. 430 out of 1002 reviews" "
Rating 6 - Okay. 136 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Natalie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a week and had no issues. Staff were very helpful and accommodating. The breakfast buffet was great, and even though housekeeping was only once a week I could always ask for extra towels or get someone to take my rubbish out.
Stayed 10 nights in Apr 2024

8/10 Good

Kin Sang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in CDB, convenient
Stayed 3 nights in Mar 2024
Response from OAKS Perth Management on 24 Mar 2024
Dear KinThank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but no pullin for checkin/checkout makes it hard to access. Also during our stay their was a bunch of old beds dumped right outside the hotel (looked like it was hotel garbage) - very messy
Stayed 10 nights in Mar 2024
Response from OAKS Perth Management on 24 Mar 2024
Dear David,Thank you for taking the time to leave a review. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.Kind Regards,

8/10 Good

Linda, Delta

Liked: Property conditions & facilities
Had a good 2 night stay. Would recommend as had tasty breakfast and dining area.
Stayed 2 nights in Mar 2024
Response from OAKS Perth Management on 24 Mar 2024
Dear Linda,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

Christine

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Mar 2024
Response from OAKS Perth Management on 24 Mar 2024
Dear Christine,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from OAKS Perth Management on 24 Mar 2024
Dear Betty,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

4/10 Poor

Sharon, Mount Warren Park

Stayed 3 nights in Feb 2024
Response from OAKS Perth Management on 24 Mar 2024
Dear Sharon,Thank you for taking the time to leave a review. Kind Regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, steps away from Perth station and all shopping areas/grocery stores. All staff were friendly and helpful. Room was spacious and clean. Could use a bit of updating, carpet a bit old but very minor observation.
Stayed 5 nights in Feb 2024
Response from OAKS Perth Management on 24 Mar 2024
Dear Daniel,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for access to the heart of the city. 24 hour reception is great for late check ins.
Stayed 2 nights in Feb 2024
Response from OAKS Perth Management on 24 Mar 2024
Dear Brent,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

10/10 Excellent

debby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confusion on the carpark that we were supposed to use, the cost of parking finished up being $46 for 1 night and my husband's car was damaged also.
Stayed 1 night in Feb 2024

6/10 Okay

Chris

Travelled with partner
Liked: Staff & service
General condition of property was fine. Only 1 night stay. Was in room facing Murray St, which was very noisy, but not from the hotel.
Stayed 1 night in Feb 2024
Response from OAKS Perth Management on 24 Mar 2024
Dear Chris,Thank you for taking the time to leave a review. We will make sure to take a note regarding your feedback.Kind Regards,

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. In CBD and 5 minute walk to Perth underground train station. Bigger room.
Stayed 9 nights in Jan 2024
Response from OAKS Perth Management on 24 Mar 2024
Dear John,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

6/10 Okay

Lee

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Shower bath wasn't clean, had mould, air-conditioning need replacing, old and outdated and struggled to cool room
Stayed 2 nights in Jan 2024
Response from OAKS Perth Management on 15 Jan 2024
Dear Lee,Thank you for taking the time to leave a review. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

Ian

Stayed 1 night in Jan 2024
Response from OAKS Perth Management on 12 Jan 2024
Dear Ian,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the option with housekeeping. Room was well stocked & plenty of towels provided. We were there for 10 days so was nice not having to vacate room in time for housekeeping each day, so we started our days relaxed. The 2 times the room was serviced, were excellent.
Stayed 10 nights in Dec 2023
Response from OAKS Perth Management on 9 Jan 2024
Dear Rachael,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, clean rooms, overall a comfortable stay in the heart of Perth. Parking at His Majesty's Carpark is free on Saturday evenings and Sundays.
Stayed 6 nights in Dec 2023
Response from OAKS Perth Management on 9 Jan 2024
Dear Stuart,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the Oaks. Great facilities and close to Malls and river. Free bus transport right outside the building. Loved the toiletries as well.
Stayed 6 nights in Dec 2023
Response from OAKS Perth Management on 24 Mar 2024
Dear Maureen,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

Suzanne

Stayed 2 nights in Dec 2023
Response from OAKS Perth Management on 6 Jan 2024
Dear Suzanne,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t beat location
Fantastic location, room OK,
Stayed 3 nights in Dec 2023
Response from OAKS Perth Management on 5 Jan 2024
Dear Michel,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

Rebecca

Travelled with partner
Liked: Staff & service, property conditions & facilities
Cleaning service needs to be more thorough, bathroom area had not been deep cleaned between stays
Stayed 4 nights in Dec 2023
Response from OAKS Perth Management on 24 Mar 2024
Dear Rebecca,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect city hotel. All you need.
Perfect location in the centre of the city. Shopping mall with Coles supermarket, liquor store and cafes directly across the road as well as the bus stop for one of the city free bus routes. Rooms are great with kitchenette and quite spacious. The hotel staff were really friendly.
Stayed 3 nights in Dec 2023
Response from OAKS Perth Management on 23 Dec 2023
Dear David,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was great, except the position of the air conditioning unit, so close to the bed. It had to be on but blew across the bed all night. Husband has a head cold now due to this happening.
Stayed 1 night in Dec 2023
Response from OAKS Perth Management on 23 Dec 2023
Dear Ian,Thank you for taking the time to leave a review.We apologies for any inconvenience that happened during your stay.We will make sure to take a note regarding your feedback.Kind Regards,

10/10 Excellent

Viraj

Liked: Cleanliness, staff & service, property conditions & facilities
Response from OAKS Perth Management on 24 Mar 2024
Dear Viraj,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

4/10 Poor

Urai

Disliked: Staff & service
The area of the hotel was very convenient but the customer service was very poor. Had one amazing Indian lady who helped us check in but didn’t see her after that only another rude lady..
Stayed 2 nights in Dec 2023
Response from OAKS Perth Management on 6 Dec 2023
Dear Uraj,Thank you for taking the time to leave a review. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from OAKS Perth Management on 28 Nov 2023
Dear John,Thank you for taking the time to leave a review. Please accept my apologies that your overall experience did not living up to your expectations.Rest assure that we will do our best to improve our service.Thank you once again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Good

Colin

Location good Noisy air conditioner
Stayed 1 night in Nov 2023
Response from OAKS Perth Management on 27 Nov 2023
Dear Colin,Thank you for taking the time to leave a review. Please accept my apologies that your experience did not living up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

Myah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from OAKS Perth Management on 23 Nov 2023
Dear Myah,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, spacious room, and amazing and helpful staff at the front desk. They go out of their way to help. Location is perfect, 2 steps away from public transportation and surrounded by shops and cafes. 10-15 min walk to Elizabeth quay. The only minor thing about the room is that I felt like air wasn’t circulating at all, giving a bit of a claustrophobic feel, forcing me to keep the fan on at all times. But with the fan on, things were okay.
Stayed 3 nights in Nov 2023
Response from OAKS Perth Management on 23 Nov 2023
Dear Sandra,Thank you for taking the time to leave a review. Glad you enjoyed the property. We will make sure to take a note regarding your feedback.Kind Regards,

6/10 Okay

Peter

Liked: Cleanliness, staff & service, room comfort
Air conditioning is quite noisy and aged.
Stayed 2 nights in Nov 2023
Response from OAKS Perth Management on 18 Nov 2023
Dear Peter,Thank you for taking the time to leave a review. Please accept my apologies that your overall experience did not living up to your expectations.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from OAKS Perth Management on 17 Nov 2023
Dear Alexander,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

10/10 Excellent

Brett

Stayed 1 night in Nov 2023
Response from OAKS Perth Management on 6 Dec 2023
Dear Brett,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from OAKS Perth Management on 16 Nov 2023
Dear Cheryl,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet room. Excellent location.
Stayed 1 night in Nov 2023
Response from OAKS Perth Management on 17 Nov 2023
Dear Andrew,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

10/10 Excellent

Anne-Maree

Stayed 7 nights in Oct 2023
Response from OAKS Perth Management on 28 Nov 2023
Dear Anne-Maree,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

6/10 Okay

Kirra

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
-
Stayed 3 nights in Sep 2023
Response from OAKS Perth Management on 6 Nov 2023
Dear Kirrra,Thank you for taking the time to leave a review. Kind Regards,

8/10 Good

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Perfect for a 5 day with a kitchenette. Very convenient location.
Stayed 5 nights in Oct 2023
Response from OAKS Perth Management on 6 Nov 2023
Dear Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

Cheryl M

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from OAKS Perth Management on 2 Nov 2023
Dear Cheryl,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

adrian

Stayed 3 nights in Oct 2023
Response from OAKS Perth Management on 23 Nov 2023
Dear Adrian,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unfortunately the property did not match the description on last minute or their own website. Photos of the room (studio) we booked showed a full size lounge. The room only has a single seat lounge chair & one hard desk chair. My husband & I require lounge chairs for seating when in our room (not the bed) due to back issues. Minimal interest or assistance was shown by staff when I discussed this issue with them.
Stayed 3 nights in Oct 2023
Response from Grace on 28 Oct 2023
Dear Julie,Thank you for taking your time to make review.We apologies for any inconvenience that happened during your stay.We will try our best to improve our service.Kind regards,

6/10 Okay

Nicholas

Liked: Cleanliness
Disliked: Room comfort
Check in staff are a bit gruff but they do their job. The bed was in very poor condition but the shower was good. If you become a oaks member(free) you can get a room upgrade
Stayed 1 night in Oct 2023
Response from Grace on 28 Oct 2023
Dear Nicholas,Thank you for taking your time to make a review.We apologize for any inconvenience that happen during your stay.We will try our best to improve our service.Kind regards,

10/10 Excellent

Malinka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a great price. If you live action, this is the place to be.
Stayed 4 nights in Oct 2023
Response from Grace on 28 Oct 2023
Dear Malinka,Thank you for taking your time to make a review.We are grateful you like stay with us.Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very comfortable, clean, spacious and positioned right in the centre of town near all transport. Would stay again!
Stayed 1 night in Oct 2023
Response from Grace - FOM on 18 Oct 2023
Dear Guest,Thank you for taking your time to review Okas Perth Hotel.We are pleased to see you like to stay with us.Kind regards,

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable
Good position
Stayed 2 nights in Oct 2023
Response from Grace on 28 Oct 2023
Dear Glenn,Thank you for taking your for make a review for us.We grateful that you like stay with OAKS.Kind regards,

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Grace - FOM on 17 Oct 2023
Dear Wayne,Thank you for taking your time to review Oaks Perth Hotel.We are pleased to know that you are happy stay with us.Kind regards,

8/10 Good

Andrew

Stayed 5 nights in Sep 2023
Response from Grace - FOM on 17 Oct 2023
Dear Andrew,Thank you for taking your time to review Oaks Perth Hotel.We are pleased to know that you are happy stay with us.We will also try our best to improve our service.Kind regards,

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had any inconveniences when dealing with the team. They understand the "people factor" when dealing with issues.
Stayed 7 nights in Oct 2023
Response from Grace - Front Office Manager on 13 Oct 2023
Dear Timothy,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Grace on 12 Oct 2023
Dear Simone,Thank you for your review.Kind regards,

8/10 Good

XINGLONG

Stayed 6 nights in Sep 2023
Response from OAKS Management on 31 Oct 2023
Dear Xinglong,Thank you for taking the time to leave a review. Glad you enjoyed the property. Kind Regards,

8/10 Good

Shirley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the room and was suitable for my purposes . Quiet so I could concentrate and accomplish my business there. Receptionist were very helpful and approachable attended my needs promptly. Outside on returning in evening police were trying to control noisy inappropriate youth . Buy scary…
Stayed 2 nights in Oct 2023
Response from Grace on 12 Oct 2023
Dear Shirley,Thank you for your review.We pleased to see that you enjoyed your stay with us.Thank you for letting us know regarding the circumstance that happen near Oaks.Kind regards,

8/10 Good

Candice

Business traveller
Liked: Cleanliness, staff & service, amenities
Affordable and great stay in the city. Easy walking to every where and the trains. Place is clean and tidy. Would stay again.
Stayed 5 nights in Oct 2023
Response from Grace on 12 Oct 2023
Dear Candice,Thank you for your review.We are pleased to see you are feel enjoyed stayed with us.Kind regards,