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Reviews of Hyatt Regency Perth

5 out of 5
Hyatt Regency Perth
99 Adelaide Terrace, East Perth, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 1007 reviews" "
Rating 8 - Good. 324 out of 1007 reviews" "
Rating 6 - Okay. 109 out of 1007 reviews" "
Rating 4 - Poor. 49 out of 1007 reviews" "
Rating 2 - Terrible. 29 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ray

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Giuseppe, USAF Academy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was under construction and the work began at 0700 every morning right under our room. Front desk staff need to be more knowledgeable of the areas amenities i.e. buses, laundry mat and local restaurants
Stayed 4 nights in Feb 2024

10/10 Excellent

Ali

Stayed 1 night in Mar 2024

6/10 Okay

Argel

Liked: Cleanliness, staff & service
I’ve enjoyed my stay but I don’t consider this hotel to be a 4 star. The amenities in the room was average not updated. The breakfast I items were cold. Best time to grab the food is when it’s just served. Either way it’s sitting there with n burners under them. While I was there, the internet wasn’t working. Kept saying no connection. The staff were great. There’s an express check out which was great to avoid long lines.
Stayed 3 nights in Feb 2024

10/10 Excellent

Belinda

Travelled with family
We took our youngest (7yo) over to Perth to the WWE Elimination Chamber PLE. It was also mine and my youngest’s first time in Perth but not my partners. Booked the Hyatt around December. Could not fault anything from the Hyatt or Perth. Loved every minute. Hyatt was amazing and in particular, the pool and pool bar (7yo spent a lot of time in the pool…..). Would highly recommend the Hyatt 5/5 from me.
Stayed 6 nights in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Inger

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Nathan

Travelled with partner
Liked: Staff & service, property conditions & facilities
I found the hotel to be overpriced for the quality of the hotel
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was smaller than expected. Breakfast was good. Hyatt club lounge was impressive and the service there was top class.
Stayed 1 night in Feb 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the Hyatt property was great place to stay. But we have a mix up with the accommodation side. We Booked a room for 3 guests in total on line. On arrival we were provided us with 2x Single Beds. We ended up paying for an another room with 2 Double beds.. I'm not sure what happened whilst booking on Line.. Any way the staff were very helpful at the Hyatt And made us feel very comfortable..
Stayed 2 nights in Feb 2024

6/10 Okay

Alvaro Mojica

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very dated
Stayed 3 nights in Jan 2024

8/10 Good

Nicola

Stayed 3 nights in Jan 2024

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at Reception for check-in was a delight: very welcoming, constructive, helpful and friendly. It helped create a very positive from the moment I arrived.
Stayed 1 night in Jan 2024

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 5 nights in Jan 2024

8/10 Good

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Marius, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Top class
Stayed 4 nights in Jan 2024

8/10 Good

gilbert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff understanding of customer service in the resturant is poor compared to Viet Nam,Singapore and Cambodia
Stayed 2 nights in Jan 2024

6/10 Okay

Tracey

Staff were un informative upon check in. I most definitely felt like an inconvenience. We found out for ourselves how the lounge club and breakfast worked. The package on the internet said 2 x queen beds they were singles. Bar staff were not interested in me standing there waiting to order coffee as he explained they had been busy and the state of the mess self explained that however I’m the only person here now so $12 for 2 cold coffees. Over all I expected more for my $550 would I come back ? I don’t think I would.
Stayed 1 night in Jan 2024

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Shalini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay ay Hyatt. The staff, the food and the hospitality was fantastic. Will highly recommend this hotel to anyone
Stayed 8 nights in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

6/10 Okay

Gavin

Stayed 2 nights in Jan 2024

10/10 Excellent

Eduardo, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel with an incredible service. Staff is amazingly friendly, food and bar is great and location if you are looking a quiet area to stay walking distance to everything this is the place.
Stayed 7 nights in Dec 2023

10/10 Excellent

Daniele

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Xin Yi

Stayed 7 nights in Dec 2023

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the Hyatt go beyond to make sure you feel welcomed and taken care of. Highly recommend
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A top notch hotel. Everything Hyatt offered made my stay very enjoyable.
Stayed 3 nights in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay. Quick check in and friendly staff. Room was superb and the facilities were great. The only slight issues was the cabanas by the pool which had reserved signs on them but no one used them. Better way to indicate which cabanas are booked and what times would be much better
Stayed 2 nights in Dec 2023

10/10 Excellent

Edwina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, comfortable beds/pillows. Great pool area with bar. Delightful staff interactions, really professional and friendly. The only con wasthe toilet paper, very thin and easy to tear. So you end up using twice as much. Highly recommend and we’ll be back!
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

kerrie john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice hotel needs updating but ok service nice thanks
Stayed 1 night in Dec 2023

10/10 Excellent

harry

Stayed 2 nights in Dec 2023

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Craig

Travelled with family and small children
Liked: Amenities
Fantastic friendly staff ready to assist you.
Stayed 1 night in Dec 2023

10/10 Excellent

Rachael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good. Area good and the staff very nice and helpful
Stayed 1 night in Dec 2023

8/10 Good

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City hotel
One night stay The front desk personal was very friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Hope

Stayed 1 night in Dec 2023

4/10 Poor

Hayley

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The construction work was immediately outside my window with a full view into my bedroom and unbearably noisy drilling into the wall
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
On arrival the reception attendant had our rate incorrect. She gave us poor advice regarding payment of car parking (said it would work out at $15 if we paid on exit, it was $35) and said we’d have time to consider whether or not to have the buffet breakfast but it was an extra $10 because we didn’t pre book. Disappointing
Stayed 1 night in Dec 2023

6/10 Okay

Doris

Liked: Staff & service
Disliked: Cleanliness
One night stay
Bathroom vanity was not clean when we arrived. Shaved hair was stuck inside wash basin. TV cabinet had sticky marks obviously not cleaned from previous guest. Finding parking in the underground car park was difficult. Limited spots n needed to pay $30/day which was unexpected. Hotel going through renovations but this didn’t affect us as we only stayed one night. Location disappointing. Reception staff could not recommend anywhere within walking distance for us to go get something to eat at 6pm. Their in-house restaurant opened 8pm but we didn’t want to spend $75 each for the set buffet. Their bar was open but didn’t provide meals. Hotel foyer nicely decorated for Christmas.
Stayed 1 night in Dec 2023

10/10 Excellent

Mairi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely lobby lounge, excellent facilities in the hotel, helpful staff and lovely location overlooking the river, it was ideal for our night in Perth.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasurable stay, all the requests were met and we were always served and greeted by wonderful staff. Would def recommend it and we will definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay at Perth
Great location, wonderful facilities and friendly price. Food is also very good. I like the swimming pool as well. Only issue is the sensor in the lift is not very sensitive, thus have to scan several times to choose the level.
Stayed 5 nights in Dec 2023

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Andrew

Business traveller, Travelled with partner
Early morning construction noise was horrific.
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Barry

Disliked: Staff & service
I went to my room and discovered that there was no milk in the fefrigerator. I called front desk and they assued me that it would be sent up...3 pm. 6pm i went to my engagement and asked front desk again. They apologised and said it would be fixed. I got home 9 30 pm. Still no milk. I rang again. Apologies. I went to sleep. I woke. Showered and left at 9 30 am. Still no milk. When i said so at front desk. Shock horror apology. I still dont know if milk got there. Maybe lactose intolerant. Pathetic on a hotel where my brother is a platinum member. Will never go there again. Nor recommend it to anyone
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Travelled with partner
Easy access and quiet
Stayed 2 nights in Dec 2023

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Bath/shower - water did not stay contained. Bath was old. Car Parking was difficult and directions for it was poor. Door to room did not block external noise very well. Only one drawer for clothes. Staff were really good. Building works was not communicated during booking. Overall average rating.
Stayed 2 nights in Dec 2023