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"the hotel looks bettet on picture than in the reality. All facilities look rather tired and in a need for renovation. Rooms are not well isolated which let hear and enjoy the noise done by neighbours. there is a serious issue on cleanliness such as dirty wondows', dirty lift., dirty tables in the breakfast room..."

"Room is dirty (the floor, the sheets, the pillow, yellow running water). We booked a room through Expedia for 2 nights stay. Somehow when we arrive at 9pm for check-in, we were told that our reservation was cancelled was cancelled by us at 5pm that day and was not given any explanation,we had no choice but to rebook over the counter at TRIPLE the price we original had to pay. This felt like a scam honestly. Furthermore, for some reason the housekeepers always knocks at around 9am and attempts to...

"Friendly staff who go beyond the extra mile to make your stay comfortable. Good spread for breakfast. No major issues for the hotel for me apart from the slow lifts. Otherwise good value for money and I would definitely stay again if I return to Pekanbaru. Great job!"

"Nice pool and great location "

"No issues with it only room service order for a plate of buffalo ribs that was rubbery gamey till i couldn't chew it up that was a failure by the kitchen chef. Front desk was superb and beautiful Ayu was mesmerising and gorgeous throughout."

"The hotel allowed me to use the room early due to my flight arrived pekanbaru at 0745hrs thank you for being understand my situation "

"bfast selection disappointment. Only Fried rice, noodles"

"Hotelnya bersih nyaman pelayanan jg sangat ramah pokoknya saya dan keluarga puas menginap di favehotel...."