Exterior

Reviews of Four Points By Sheraton Peoria

3 out of 5
Four Points By Sheraton Peoria
500 Hamilton Blvd, Peoria, IL

Reviews

7.0

Good

Rating 10 - Excellent. 170 out of 555 reviews" "
Rating 8 - Good. 124 out of 555 reviews" "
Rating 6 - Okay. 104 out of 555 reviews" "
Rating 4 - Poor. 75 out of 555 reviews" "
Rating 2 - Terrible. 82 out of 555 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Zachary

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 5 nights in Mar 2024

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was really great, however my room was dirty. There were cigarette burns in the carpet, one of the beds had a stain down the middle, and the ceiling had brown marks that looked like water damage.
Stayed 2 nights in Mar 2024

10/10 Excellent

April

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable rooms, close to civic center. Great place to stay for a concert.
Stayed 1 night in Mar 2024
Response from Sam on 18 Mar 2024
Thank you for the feedback, we hope to have the opportunity to host you again soon!

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were amazing every single one of them my family and I were there for about a week and they were great we can't wait to come back once the pool is fixed
Stayed 2 nights in Mar 2024
Response from Sam on 16 Mar 2024
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and we can't wait to host you again soon!

10/10 Excellent

Cranston

Travelled with family
They wouldn't let me check in because of shift cange system update. I couldn't check in I had to go to another hotel. I basically wasted my money. Unless I can get a refund or a credit?
Stayed 1 night in Feb 2024
Response from Sam on 4 Mar 2024
I am sorry to hear about your arrival experience. Please feel free to reach out to us directly to discuss this situation.

8/10 Good

Dania

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I like
Stayed 3 nights in Feb 2024
Response from Sam on 16 Feb 2024
Thank you for the feedback, we hope to host you again soon!

2/10 Terrible

Zied

Stayed 1 night in Feb 2024
Response from Sam on 21 Mar 2024
Thank you for the feedback, we are so sorry to hear your stay was not a great one. We hope to have the opportunity to host you again!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Sam on 13 Feb 2024
Thank you for the feedback, we are so glad that you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Calm and relaxing.
Stayed 1 night in Feb 2024
Response from Sam on 13 Feb 2024
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

8/10 Good

Abigail, Urbana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reached out to the hotel to be closer to elevators and exits due to being on knee scooter. Instead I was placed in a room at the end of the hallway instead of near an elevator. Check in was okay. We were greeted with “The rooms are still being turned” instead of “let me look into that.” Our room was indeed ready but again the accommodations requested for my injury were not.
Stayed 2 nights in Jan 2024
Response from Sam on 30 Jan 2024
Thank you for the feedback, we appreciate knowing where we can improve! I am so sorry we missed the opportunity to accommodate you and hope that we will have the opportunity to host you again soon!

4/10 Poor

Timothy, Janesville

Liked: Cleanliness, staff & service
The room was nice, looked new, everything was clean. BUT: There is no on-site parking, which isn't mentioned. You have to park catty corner across the street. Sheraton will validate your parking, but expect to get accosted by panhandlers while you're hauling your luggage back and forth. Absolutely not recommended for women. The low-pressure shower automatically changed from warm to cold, encouraging a very short stay. The overhead light worked, but the lights between the beds didn't turn on, and the desk light and floor lamp didn't turn off (they had to be unplugged at night). The price was right, but too many other things were wrong.
Stayed 1 night in Jan 2024
Response from Sam on 24 Jan 2024
Thank you for taking the time to provide us with this feedback! It is helpful for us to know the areas in which we can improve. We hope to have the opportunity to host you again in the future!

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from Sam on 15 Jan 2024
Thank you for the feedback, we are glad you enjoyed your stay and hope to host you again soon!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on 15 Jan 2024
Thank you for the feedback, we hope to host you again soon!

10/10 Excellent

John

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff and great location downtown Peoria
Stayed 1 night in Jan 2024
Response from Sam on 12 Jan 2024
Thank you for the review, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

6/10 Okay

Jaime, Nashville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No amenities but they gave me a full refund
Stayed 1 night in Dec 2023
Response from Sam on 3 Jan 2024
Thank you for the feedback, I am sorry your stay was not a great one. We hope to have the opportunity to host you again in the future!

10/10 Excellent

Kenny

Stayed 1 night in Dec 2023
Response from Sam on 3 Jan 2024
Thank you for the review, we are so glad that you enjoyed your stay and hope to host you again soon!

2/10 Terrible

Tequila

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sam on 25 Dec 2023
Thank you for taking the time to provide feedback, I am so sorry your experience was not a great one. Staff and guest safety are our top priorities and unfortunately, we have to respond to incidents that have the potential for harm accordingly. We would be happy to discuss the events during your stay further with you if you have any questions.

10/10 Excellent

Jane

Stayed 1 night in Dec 2023
Response from Sam on 25 Dec 2023
Thank you for the feedback, we are glad you enjoyed your stay! We hope to host you again soon!

4/10 Poor

chad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
9th floor water pressure
We lost all water pressure the morning we were leaving couldn't finish showering...
Stayed 1 night in Dec 2023
Response from Sam on 21 Dec 2023
Thank you for the review, I am so sorry that your stay was not a great one. We hope to have the opportunity to host you again in the future!

8/10 Good

Despina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam on 21 Dec 2023
Thank you for the review, we hope to host you again soon!

8/10 Good

Becky

Travelled with partner
Liked: Staff & service
Very convenient for event at Peoria Civic Center.
Stayed 1 night in Dec 2023
Response from Sam on 18 Dec 2023
Thank you for the feedback, we hope to host you again soon!

10/10 Excellent

Staci

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with friendly staff
Stayed 1 night in Dec 2023
Response from Sam on 18 Dec 2023
Thank you for the feedback, we hope to host you again soon!

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sam on 18 Dec 2023
Thank you for the feedback, we hope to host you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Check in and out was fast. The restaurant was very slow service on both days. Rooms were clean and comfortable. Parking was close but lot not well maintained.
Stayed 1 night in Dec 2023
Response from Sam on 18 Dec 2023
Thank you for the feedback, we hope to host you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Wonderful Stay at the Four Points @ Sheraton.
I enjoyed my stay at Four Points By Sheraton Peoria. The room was spacious, cozy, and clean. I will stay at Four Points @ Sheraton again in the near future. Thanks again, Londa
Stayed 1 night in Nov 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we are so glad to hear that you enjoyed your stay! Looking forward to hosting you again soon!

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we are so glad to hear that you enjoyed your stay! Looking forward to hosting you again soon!

8/10 Good

Jeremy

Stayed 1 night in Dec 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we hope to host you again soon!

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed was comfortable. The on site restaurant was under staffed so we were not able to eat there as we had planned.
Stayed 1 night in Dec 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we hope to have the opportunity to host you again soon!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we are so glad to hear that you enjoyed your stay! Looking forward to hosting you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
The pillows were horrible. Found a giant dead bug in the bathroom.
Stayed 1 night in Dec 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we hope to have the opportunity to host you again soon!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we are so glad to hear that you enjoyed your stay! Looking forward to hosting you again soon!

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Room 210 nice car park view
Hardy concert dec 1, I swear the woman at the front/desk gave us the worse room in the place, 210. Wonderful view of the rooftop air conditioner unit and a nice long walk to the elevator. I reserved the room a couple months ago. How about a city view at least?
Stayed 1 night in Dec 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we hope to have the opportunity to host you another time!

4/10 Poor

Amanda

Disliked: Property conditions & facilities, room comfort
Disappointing
Reserved a king room six months in advance, but upon arrival, it wasn't available. Instead, received a downgrade without any compensation offered. No microwaves in the rooms, and the bed was uncomfortably firm. The shower only provided lukewarm water, making the overall experience barely tolerable.
Stayed 1 night in Dec 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, I am so sorry you experienced issues during your stay. I hope we have the opportunity to host you again soon!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 1 night in Dec 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we are so glad to hear that you enjoyed your stay! Looking forward to hosting you again soon!

8/10 Good

Alexandra

Liked: Property conditions & facilities, room comfort
Comfortable Stay
Booked this hotel due to location to the civic center for a concert and the location was very convenient. The hotel room was clean.
Stayed 1 night in Dec 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we are so glad to hear that you enjoyed your stay! Looking forward to hosting you again soon!

10/10 Excellent

Austin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is perfect for walking to the civic center. Parking garages are a little awkward but overall i would stay again for a civic center event. Rooms were clean. Dont believe the bad reviews. Good hotel for location and rate
Stayed 1 night in Dec 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we are so glad to hear that you enjoyed your stay! Looking forward to hosting you again soon!

2/10 Terrible

Linda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Was great until six in the morning getting woken up by drills
Stayed 1 night in Nov 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, I am truly sorry for your experience during your stay. I hope we have the opportunity to host you another time!

10/10 Excellent

Alondra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rate was inexpensive for one night and great location if going to concert at the civic center
Stayed 1 night in Nov 2023
Response from Sam on 7 Dec 2023
Thank you so much for the feedback, we are so glad to hear that you enjoyed your stay! Looking forward to hosting you again soon!

4/10 Poor

Patrick

I found out after the fact that you have to pay for parking at another property. I booked a room for 5 and there was no cot given. We were told that we ordered two queen beds and that’s all we get. Common sense usually dictates that if you get a room for 5 that you would get enough for each person. This was the first Expedia experience that I was dissatisfied with
Stayed 1 night in Nov 2023
Response from Sam on 29 Nov 2023
Thank you for the feedback, I am sorry for the experience that you had during your stay! We hope to have the opportunity to host you another time.

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very centrally located for our trip. Very nice rooms
Stayed 1 night in Nov 2023
Response from Sam on 21 Nov 2023
Thank you for the review, we are glad that you enjoyed your stay and hope to host you again soon!

6/10 Okay

Venski

Travelled with family
Liked: Cleanliness, staff & service
Best staff ever!! The web site doesn't let you know the indoor pool is closed and was one of the reasons we chose this property. Big let down. I think its deceiving to not let a guest know a major amenity is down or closed before booking, nor is this mention on the web site.
Stayed 3 nights in Oct 2023
Response from Sam on 21 Nov 2023
Thank you for the feedback, we are glad to hear that you enjoyed our staff and hope to host you again when the pool is back open!

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Only issue we had was the shower water was warm and could not get hotter water.
Stayed 1 night in Nov 2023
Response from Sam on 21 Nov 2023
Thank you for the feedback, we hope to host you again soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Could be better
We came for a show, two friends. There were pubes on the toilet, tape on the walls (from bachelorette party?), lint on linens, the drawers were dirty. We did love the restaurant attached and the convenience of location.
Stayed 1 night in Nov 2023
Response from Sam on 21 Nov 2023
Thank you for the feedback, we have addressed this with our staff and hope to host you again another time!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was nice, but it looked like a paint swatch was being tested on the wall. Like they gave me a room that was under closed for renovation and not yet finished. It was otherwise freshly decorated and clean. The restaurant Craft downstairs was very good. Small menu of sophisticated bar food with a great beer selection. I’d stay there again.
Stayed 7 nights in Nov 2023
Response from Sam on 22 Nov 2023
Thank you for the feedback, I am so glad to hear that you enjoyed Craft 309. We hope to host you again soon!

8/10 Good

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs its own parking
Stayed 6 nights in Nov 2023
Response from Sam on 22 Nov 2023
Thank you for the feedback, we hope to have the opportunity to host you again soon!

4/10 Poor

Darrell

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sam on 22 Nov 2023
Thank you for the feedback, I am sorry that your stay was not an exceptional one. We hope to have the opportunity to welcome you back another time!

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sam on 22 Nov 2023
Thank you for the feedback, we are so glad you enjoyed your stay! We hope to welcome you back again soon!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sam on 22 Nov 2023
Thank you for the feedback, we hope to have the opportunity to host you again soon!

4/10 Poor

Samuel

Stayed 1 night in Nov 2023
Response from Sam on 22 Nov 2023
Thank you for the review, I am sorry that your stay was not an exceptional one. We hope to have the opportunity to host you again!

6/10 Okay

Colleen

Decent hotel lobby. Restaurant not great and understaffed. Toilets clogged but beds comfy
Stayed 1 night in Nov 2023
Response from Sam on 22 Nov 2023
Thank you for the feedback! We have improved our restaurant staffing and hope to welcome you back!