The staff at check-in and check-out were very polite and helpful. They were the bright spot during the stay. However, they didn't have a solution to an obvious problem, or an explanation. The curtains in the bedroom don't close so the lights from outside the hotel show right through the shears. It makes it very difficult to sleep with so much light. The curtains in the front sitting room also don't close. So the shears allow anyone walking by in the hallway to see through when a light is on. They said they would make a note of it, but its obviously a long standing problem and I wouldn't recommend this hotel if you need a darker room to sleep.