Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Portofino resort was amazing! The location was just the right amount secluded but also accessible to the city and shopping. The on site restaurants were really good and delivery to your room was fast and decently priced. The view was nice - views from the balcony of both the beach and the bay. AC worked nicely to keep it cool. Cons: When we got there we found it to be a bit dirty... dirty dishes had been put away, scum & a little moldy in the bathroom & shower. Floors were a little sandy, but somewhat expected. I actually cleaned it considerably myself, so probably improved for the next renters. Tower 5 was nice but furthest from beach access and restaurants , so would probably stay at towers 1 or 3 next time.Additionally, when we arrived to check in a little before 5, we find out that the PBH team was literally walking out the door early, even though all paperwork and emails stated they were open until 6pm. Thank God we arrived when we did or who knows how much of a delay would have come to check in. Then the PBH team tells us the emails and paperwork were all wrong, that they always have closed at 5. Mind you, this was around 4:50 and they were closing doors. Not a great start, but thankfully Portofino made up for it. Had to demote 1 star for all the mentioned cons since they were avoidable.