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Reviews of Evergreen Laurel Penang

4.5 out of 5
Evergreen Laurel Penang
53 Persiaran Gurney, George Town, Penang

Reviews

8.4

Very good

Rating 10 - Excellent. 384 out of 1001 reviews" "
Rating 8 - Good. 458 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel didn't really have anything around it. Malls are around 10 minutes walk away. The staff were helpful enough to open the business room in the hotel, as the in-room WIFI is the worst I used in Malaysia. The gym and sauna area is good, but they need to fix the cold bath as they once had this
Stayed 3 nights in Feb 2024

8/10 Good

Yew Wing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but well maintained hotel. Room is clean and bed is comfortable.My room faces the sea. Nice sea view.
Stayed 3 nights in Mar 2024

10/10 Excellent

Chek-Min

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m writing this review on behalf of my two Australian friends who had a terribly experience in their previous hotel they were in . I booked this hotel for them . They enjoined their stay at Evergreen L very much as far as I know .
Stayed 9 nights in Feb 2024

10/10 Excellent

Gerald, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Feb 2024

8/10 Good

Hui Ling

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Buan Choo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Munira

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice to spend a short holiday in Penang Clean convenient friendly staff with good breakfast option
Stayed 4 nights in Jan 2024

10/10 Excellent

Jonathan Ka Cheung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with my family. Breakfast had good options, room was really nice, service was great.
Stayed 2 nights in Dec 2023

8/10 Good

KOK SHEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for family.
Stayed 4 nights in Dec 2023

10/10 Excellent

Eng Hai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Yin Fook

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude and arrogant staff. Especially the managerial staff manning the cafe on the 1st floor. I was treated as if I am transparent. I was standing at the reception for close to 10 minutes and the manager saw me. But he chose to ignore me an go about doing his own thing. Very rude and arrogant. The staff handling my check in also same thing. Rude, arrogant and smug. I really have nothing good to say about this hotel
Stayed 4 nights in Nov 2023

6/10 Okay

David

Disliked: Cleanliness
Hotel is older and worn down. Room cleaning was subpar. Had to call late nearly every afternoon because my room wasn’t made up. And they never vacuumed my room nor do I see any of the staff with a vacuum. I wouldn’t rate this a four star hotel
Stayed 5 nights in Nov 2023

10/10 Excellent

Resnik

Stayed 2 nights in Nov 2023

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I wish they can spend some money remodeling the room Room too old Location was perfect
Stayed 3 nights in Nov 2023

10/10 Excellent

Tong, Westlake Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The seaview from our room is amazing. There are quite many places to eat near the hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Ai Cheng

Liked: Cleanliness, staff & service, property conditions & facilities
Great !
Stayed 3 nights in Nov 2023

10/10 Excellent

IRIS

Stayed 1 night in Oct 2023

10/10 Excellent

Ronnie

Stayed 1 night in Oct 2023

8/10 Good

WEI CHERN JANE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room. Friendly service staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Byung yi sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay
Stayed 3 nights in Oct 2023

8/10 Good

NAJAH KHAIRIAH

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view even old school furniture
Stayed 2 nights in Sep 2023

8/10 Good

Thierry

Stayed 3 nights in Sep 2023

10/10 Excellent

Arnold Eddieson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, door lock was out of battery. FO and Maintenance staff were there within 15min to get. It fixed. Thank you.
Stayed 3 nights in Aug 2023

10/10 Excellent

FOON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and facilities. Close to shopping and eateries.
Stayed 5 nights in Aug 2023

6/10 Okay

Philip, Singapore

Hotel did not assigned the type of room that i had paid for....changed my room after my complaint. Room is dated, carpet is dirty.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kah Keow

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, fast and quick check in/out.
Stayed 3 nights in Aug 2023

6/10 Okay

Qiuqiang

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
To be honest, the hotel is good, breakfast is good, fitness room is good, but, the WiFi in the room is bad, people like me are always need the internet to work, I don’t like the room have no internet.

8/10 Good

Phaik Hoon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near Gurney plaza ..good for shopping.
Stayed 5 nights in Aug 2023

6/10 Okay

Brian Vincent Vijendra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were bit dated but was clean . The breakfast buffet selection was very limited & disappointing to say the least. Hope they can improve their buffet menu.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kok Meng

Stayed 2 nights in Jul 2023

10/10 Excellent

jynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most impressive at Evergreen Laurel is the staff, very polite, friendly, helpful. Such a pleasant stay! The hotel is good location and we booked our room facing the sea, it’s such a beautiful view. Lastly, the hotel is clean, neat and well maintained. Definitely come back again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kit San

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room/ close to ocean although not a beach- we had a city view room. Room was well equipped and quiet which was really important. Staff was great and provides endless supply of water to us and use of hotel umbrella when needed. Will definitively return
Stayed 2 nights in Jul 2023

10/10 Excellent

CHINGSHUN, SAN JOSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the ocean side - plenty of constructions going on and the view was not great.
Stayed 2 nights in Jun 2023

10/10 Excellent

CHINGSHUN, SAN JOSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the construction on the other side of the road. The scenary is not the same as before.

10/10 Excellent

Ng Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

CHEN

Stayed 2 nights in Jun 2023

8/10 Good

Alister

Stayed 4 nights in Jun 2023

8/10 Good

Sook Meng

Stayed 1 night in Apr 2023

8/10 Good

Pratya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My 2nd visit within 30 days…still ok
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住房回饋
1.服務有效率 2.乾淨 3.房間寬敞舒適 4.價格合理 5.早餐種類可增加，Nasi Lemak 好吃 6.水果不甜,種類可增加 7.咖啡難喝請改進 8. 結論對飯店整體滿意,還是會住
Stayed 1 night in May 2023

10/10 Excellent

CHENG-CHUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
是我到檳城旅遊的首選
Stayed 6 nights in May 2023

10/10 Excellent

Lau

Stayed 4 nights in May 2023

6/10 Okay

Nelly

Liked: Cleanliness, room comfort
Disliked: Staff & service
Internet connection
Our room internet had very bad connection. We need to go down to lobby to use the internet. We have called the receptionist 2 days in row, keep telling us they were restarting the wifi but still the same. Finally told us to change room as they couldn't do anything:(
Stayed 2 nights in May 2023

10/10 Excellent

Sue Symm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanking everyone at the hotel for their kind hospitality and excellent service for our 6-day stay! The breakfast buffet was delicious and housekeeping was so attentive (we accidentally turned off the do-not-disturb sign at 5 pm) and came back to find our room clean and tidy! The only issue we had was that the bushes at the front of the entrance (if driving in for parking or pick-up) are not well-positioned or overgrown, so if you're driving, you may miss the entrance, especially at night. Just a trim needed. Will definitely come back again. Thanks to the hotel for taking such good care of us!
Stayed 6 nights in Apr 2023

10/10 Excellent

Ben

Stayed 1 night in May 2023

6/10 Okay

Chun Yao

Business traveller
枕頭很不好睡
Stayed 3 nights in Apr 2023

4/10 Poor

LAY SEOK

Disliked: Staff & service, property conditions & facilities
Free bottled water, coke and sprite
Stayed 4 nights in Mar 2023