Superior Twin Room, Balcony, City View

Reviews of De Garden Hotel

3 out of 5
De Garden Hotel
Lorong Cempa (Off Jalan Telaga Air), Butterworth, Penang

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 134 reviews" "
Rating 8 - Good. 63 out of 134 reviews" "
Rating 6 - Okay. 28 out of 134 reviews" "
Rating 4 - Poor. 3 out of 134 reviews" "
Rating 2 - Terrible. 8 out of 134 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Thiam Seng

Business traveller
Liked: Cleanliness, staff & service
Unable to use the WiFi throughout my stay
Stayed 2 nights in Jul 2023
Response from De Garden Hotel on 31 Jul 2023
Thank you for the comment. We are constantly trying to do our best for enhancing our customer satisfaction. We deeply regret for any inconvenience.

10/10 Excellent

Thiam Seng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A decent and clean hotel
Stayed 2 nights in May 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Look pleasant this hotel
Stayed 1 night in May 2023

10/10 Excellent

MUHAMAD FAIRUL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good i like everything about it
Stayed 1 night in Apr 2023

2/10 Terrible

sook chan

Stayed 3 nights in Apr 2023
Response from De Garden Hotel Team on 19 Apr 2023
Dear Valued Guest,Once again, we would like to apologize for the unfortunate incident that arises during your stay in our hotel. A thorough investigation was done on the case dated 6th April 2023, 1825H where the check in took place. Room 3A13 were assigned and the guest entered the room at 1839H.1.Our receptionist received a call at about 1910H regarding a faulty door and the guest from 3A13 were stuck in the room.2.At about 1915H, our security immediately attended with a master key followed by our housekeeping staff with the master key card. They contacted our maintenance staff the moment they failed to open the door. Our maintenance were off duty, therefore our security offered some bread from the balcony next room, did his best to calm the guest and reassured that help is on the way.3.As soon as our maintenance staff arrived, at 2001H, he immediately attended and identified the issue with the limited tools, reassured and calmed the guest while he fetch more tools. As soon as he came back, the metal cover on the door lock were found stuck, damaged and deformed. It seems the guest made attempts to remove the lock with the tools he left behind when he was away. While he tried to fix the door, the guest made multiple attempts of interruption but he chose to comply out of respect, thus delaying the process until 2035H. The whole incident took about 1 hour and 25 minutes from 1910H, the moment we received the call, until 2035H when the door opened.4.Right after that, a one sided debate were seen at the ground floor lobby with our receptionist and the guest left the premise at about 2045H. The guest returned again for another debate from 2315H until 2346H and threatened our security staff. Nonetheless, we offered a new room and the guest accepted the offer.5.On the next day, the official representative of the hotel met up with the guest. And again, we apologized and explained that after intensive investigation, evidently, this happened because of external factors and or purely accidental in nature. The guest immediately responded with curses and profanities, threatened to assault our staff and defame the hotel via social media. Unfortunately, the guest continued to spout harsh and offensive words and issued an ultimatum, demanding a good and satisfactory compensation to which they refused to state and clarify.6.Ironically, the guest resumed their stay in the hotel even after all the disapproval, but we received reports of verbal harassment from our staff until the end of their stay. All in all, we did our best to rectify the issue, and would like to apologize again for any shortcomings. We are aware of the video and audio recordings taken by the guest, but those recordings were pre-organized and staged, therefore, does not reflect the entirety of this case specifically. In conclusion, we would like to state that unlike what was shared by the guest, this is what really happened. As a final remark, since the guest had responded with ill

8/10 Good

Teddy, Burnaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2023

10/10 Excellent

Shane

Stayed 1 night in Dec 2022

10/10 Excellent

Izwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2022

8/10 Good

Vikinespari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Sep 2022

8/10 Good

Johan

Business traveller
Liked: Cleanliness, room comfort
an alright hotel that serves its purpose
Basic hotel. Tidy enough. had a late check in but no one was manning the counter except the guard. Had to go out to look for an ATM for the deposit as they only accept cash then. breakfast was ok though a little sparse. room was facing a mosque and the wake up call by them daily at 6am was a little annoying but small issue. nothing really within walking distances though.
Stayed 2 nights in Aug 2022

8/10 Good

Chee Wai

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean.
Stayed 1 night in Jun 2022

8/10 Good

Chin Hing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no signage in the lift to remind guests and staff to wear face masks. Lift is an enclosed space. Previous guest smoked in room toilet. House keeping didn't ventilate or deodourise . We would had have perfect stay.
Stayed 1 night in Jun 2022

8/10 Good

Ca Hoe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast quality deteriorated (third time staying here, and worsens every time). Egg counter was the saviour.
Stayed 3 nights in Jun 2022

2/10 Terrible

rawichandar

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deserving of high review rating
Stayed 1 night in Jan 2022

10/10 Excellent

Mohamed Huzaifah, ALOR GAJAH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fresh room. Friendly staff. Recommended.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample parking. Friendly staff. Good room, clean and well maintained. Good ambiance too. Free breakfast. Recommended.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here. The complimentary breakfast was used to be a buffet, but now served as individual portion to be chosen among 2/3 selections. Personally, it wasn't enough for me. The bed was exceptionally "fresh" because the linen was fragrant and gave a very comfortable slumber. Other things were as good as before and all-round awesome!
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2020

6/10 Okay

UMA MAGESAN

Travelled with group
Stayed 1 night in Jan 2020

8/10 Good

LANGASVARAN

Stayed 4 nights in Dec 2019

8/10 Good

Khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Wong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant owner was friendly. Lighting is good for work.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking , facility
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Woon Yuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, clean and bright
Room is spacious, clean and bright, strong wifi..I will stay here again when I visit Butterworth again next time
Stayed 3 nights in Oct 2019

8/10 Good

Mogan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Quite nice and friendly staff
Stayed 1 night in Jun 2019

6/10 Okay

Tan

Disliked: Room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Thomas Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 3 stars hotel, near to Ferry terminal & 5min drive to foods. Will come back again
Stayed 3 nights in Feb 2019

8/10 Good

Lit, Johor Bahru,my

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and comfortable
Stayed 1 night in Dec 2018

2/10 Terrible

lim

Slow service!
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2018

8/10 Good

Lunar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel rooms are clean and staffs very friendly.I enjoy my stay there.
Stayed 1 night in Sep 2018
Response from shan on 10 Oct 2018
tq so much

10/10 Excellent

Darius

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2018

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Yu Kian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service very good. Just one thing not good, not provide hair dryer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean and spacious. However the towel and sheets need to change.
Stayed 2 nights in Dec 2017

6/10 Okay

Eng Khiang

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean as always.. Bathrooms clean, service good..we always stay at this hotel when visiting penang.. This is our 3rd or 4th time staying here
Stayed 1 night in Oct 2017